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Tophatter Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in its engaging auction format and a diverse range of products that some users find enjoyable and affordable. Many appreciate the responsive customer service, which has been effective in addressing issues and facilitating refunds. However, significant concerns persist regarding product quality, with numerous complaints about receiving damaged or inferior items. Additionally, customers have reported frustrations with order cancellations and difficulties in the returns process. Overall, while the platform offers a fun shopping experience, it must improve product reliability and support to enhance customer satisfaction.
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Tres contente mais j aimerais recevoir les instructions ou explication en francais, vous avez de beau produits et je vous fait de la pub.
I like it is fun and once in a while I get what I want tophatter is fun for all that like to have fun and spend a little money.
I like bidding on Tophatter live auctions. They are fun and most things I have been pleased with. All are fast shipping and good communications!
The people are very helpful the auctions are up front and easy the products are what you bid on not fake
At 1st it was addicting but after a few months of spending to much it is cool to visit every other day or so. Most everything I have purchased has been right on..
OMG ITS SO ADDICTIVE N WONDERFUL N AWESOME N CHEAP ITEMS. ITEMS THAT YOU WOULD PAY HIGH DOLLARS FOR. YOU HAVE TO TRY IT.
My exp: is they penalize if you if you make a mistake betting on something you realise you don`t need they don`t allowed you to change your mind spend 6000 dollars and now i realise i paid too much for some of the things i brought i dont want to send them back because they might penalize me so i`m stock with them i will wind up loosing anyway because i am the one that paying the delivery i think they should understand you and try to help you and take in consideration the amout of money that you spend because some people they are just one shot deal and they gone when you are a good and regular client they should respect you more thanks you fredi
I love the experience; just when I think I have bought everything I liked from the website, something else appears that peaks my interest.
Always immediate purchase satisfaction. Fast delivery of product. Good follow up by this site. Goods are accurately described and arrive in good condition.
I have bought several items from Tophatter and have never been disappointed with my items, my service, when asked a question I get an immediate response. Delivery is fast and I know exactly when to expect my items. If size is too small, or I do not like the item, I have no problem with returning it or them issuing me a full refund. Everyday they surprise me with different items. I enjoy it everyday.
So again with tophatter i have received a few more items. I found that the glass beads bracelets I ordered was better than I expected, very pretty however if you have a larger wrist don't buy, the run small. However the. 925 silver cz bracelet and the. 925 silver cz and sapphire bracelet were a little in the cheap side. I don't believe they are. 925 silver. So if you purchase these items I wouldn't bid too much in them. Also I received my bare minerals foundation and it is authentic works, looks as if you paid the full $58 from a store. Also recived what was supposed to be an deep apple natural colored high end platnum tone ring, however it was a clear stone upon delivery, so wrong item, still pretty and this one was actually metal. Will update as more comes in.
I felt so bad because that ring was bigger then my last two that I ordered. I liked it so well I ordered another so I could have it. It fit my finger but when I put it on, the top was so much bigger.The other one I gave to a friend.
Hi Mary,
Unfortunately, because order #23962470 was purchased in March 2017, the time has lapsed to qualify for a return. Please review our Buyer Protection policy here: http://tinyurl.com/jeura4f.
In the future, if there is a problem with an order, please be sure to request a return as quickly as possible.
If you need assistance with a different order, please reach out to our customer support team here: http://tinyurl.com/j8eo7hu
Warm regards,
Felicia
Outstanding, by far the best place I've shopped on the Internet and received my merchandise on time and high quality goods.
Steve,
Thank you for taking the time to write your review for Tophatter! We're excited to have you as a member of the Tophatter community.
Regards,
Felicia
There are s many things to bid for in the jewellery and other items. It is a great option to buy gifts at a good price.
Kevin,
We're happy to know you are enjoying shopping on Tophatter and thank you for your continued support.
Warm regards,
Felicia
Did not receive my last order which was AA batteries. Did not receive my very first order which was emerald earrings.
Hi Ron,
I reviewed tracking for order 26017238 (emerald earrings) and this item was delivered to your location on April 25,2017. We cannot require a refund for this transaction because tracking shows the item was delivered.
Order #27449905 (AAA batteries) was shipped on is currently in transit to your location. If your item hasn't been delivered within 30 days from shipment day, please let us know and a refund can be processed.
Please reach out to our dedicated customer support team for assistance with further account issues, http://tinyurl.com/j8eo7hu.
Thank you for your understanding,
Felicia
I purchased a smart watch that took just on a month to arrive but it did not work so i raised a return and posted it the next day with a tracking number and 1 week later was informed that my claim was rejected because it did not arrive in time however clearly stated on the site there is 30 days to return a faulty item.
Once they reject the claim you cant use the contact system because its closed so i have sent 2 separate complaints about how the process was handled and Tophatter did not even reply this is very poor customer service, while i understand that sometimes a product fails of does not work you need to have a decent customer service.
A couple of days after raising the return i purchased another item from the same supplier, its now a month later and the second item has not arrived, so while this has been an expensive exercise for me others may learn and stay away from Tophatter and their suppliers
The tracking number for the return was supplied as requested, please check your facts.
You state 30 days to return a product for claim and yet you close the claim after 7 days.
Your reply is not correct please check your facts as I did
Hi Colin,
It sounds like your return request was closed because a tracking number was not provided within the 7 days allowed. No worries, if you can provide me with the return tracking number used to return your item and your order number, I'm happy to look into this further for you.
Additionally, when items are shipped from a different country it may take longer to arrive. In this case, if your item is not received within 60 days please let us know and a refund will be processed.
Looking forward to reviewing your order return tracking and helping resolve this with you.
Warm regards,
Felicia
They (tophatter) mark the items high so people will bid higher as I watched my friend for a while and we know prices of most of the stuff they are selling since we own business~~~~~~BUYER BEWARE!
Hi Trish,
Pricing is set by the seller of the item, not Tophatter. Tophatter has very strict policies in place to make sure sellers are representing items correctly. If you have a question about a specific price you see please write our support directly so we can investigate; http://tinyurl.com/j8eo7hu.
In an auction format, it's up to each buyer to review the item description prior to bidding, taking note of all key details, to decide what is a fair or reasonable price based on the value he or she places on the item. Bidders decide how high they are willing to bid, and can stop bidding at any time.
Warm regards,
Felicia
So I received an item I did not purchase and in return told them I didn't receive an item that I had purchased even though they stated that the tracking number shows it was delivered. Do not purchase from this site. Items are cheap also...
William,
I reviewed details on this issue and must offer my sincere apologies that this was handled incorrectly. I see you received a Gold Clad Bar instead of the Gold Clad Coin you ordered, this definitely qualifies for a return. I've taken the liberty of requesting a return on your behalf.
In this instance, a full refund has been issued and a return of the item is not required. You may keep the item.
Thank you for being a valued customer, and we truly hope things work out better next time.
Warm regards,
Felicia
Some items are listed with value of over 1 thousand dollars, like necklaces that specify being 14k, 18, and even 24k, but they are fake. They turn green or dark and stink after a few hours of wear. Bracelets advertised as having a value if $1,200 break during the first or second wear if not broken when received. At times the wrong and cheapest looking items are sent, nothing like the picture shown. Honestly, m9st items are costume jewelry that can be bought for $3 or $5. DON'T GET FOOLED! I feel terrible for all the people bidding and getting trash. It's been a repeated terrible experience for me. BEWARE!
Gracie,
We genuinely thank you for sharing your experiences with us.
We have very strict guidelines that require sellers to accurately represent their items in both price and quality, my apologies the sellers did not hold up to these guidelines and you were unhappy with your orders.
Please note with our easy return policy, you can return an item for any reason within 30 days from delivery, as detailed in our FAQ: http://tinyurl.com/h7xokwj
Thank you for your understanding,
Felicia
I have received four items that I recently bid on. I wish to return three of the four. Can I return them in one box? The earrings I ordered were for a gift and the size of the flowers do not match. The ring looks horrible and the "romper" is the cheapest piece of clothing I have ever seen!
Hi Tanya,
I reviewed your account and see that you have return request open for each of your orders. Because you purchased from different sellers the items must be returned to each seller individually.
Your first return request was granted a full refund without the need to return the item. You may keep Order # 28138399. However, the cost of returning the other items with tracking is at the buyer's expense for Orders# 28143462, 28142267 and 28139549.
Please check your email for a separate message that includes the seller's return address and instructions for packing your item. *Be sure to send each item back in the mail with a valid tracking number within 7 days of your request and enter your return tracking number under My Orders in your account.*
Your refunds will be issued within 5 business days of delivery once the seller receives your item and verifies it is in the original condition.
Thank you for your patience and understanding,
Felicia
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Angel,
Thank you for taking the time to share your Tophatter experience with us. We are grateful for your feedback and support, as it helps us grow.
With our easy return policy, you can request to return an item within 30 days from delivery for any reason. See full details here: http://tinyurl.com/h7xokwj
Additionally, if we can help with any personal account issues, please reach out to our customer support team here: http://tinyurl.com/j8eo7hu
Kind regards,
Felicia