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Tophatter

3.4
tophatter.com

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Tophatter Reviews Summary

The company has garnered a mixed reputation among customers, with notable strengths in its engaging auction format and a diverse range of products that some users find enjoyable and affordable. Many appreciate the responsive customer service, which has been effective in addressing issues and facilitating refunds. However, significant concerns persist regarding product quality, with numerous complaints about receiving damaged or inferior items. Additionally, customers have reported frustrations with order cancellations and difficulties in the returns process. Overall, while the platform offers a fun shopping experience, it must improve product reliability and support to enhance customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
282
value
283
shipping
286
returns
209
quality
283

We monitor reviews for authenticity

GB
2 reviews
0 helpful votes
Follow dee J.
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Excellent service
June 4, 2017

Great service and posted promptly have bought many items and very pleased. I would highly recommend the site

Date of experience: June 1, 2017
Texas
1 review
0 helpful votes
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Rating
June 4, 2017

Its ok, Some of the stuff is to small and some of the jewelery is not up to par.

But overall its a good site

Date of experience: June 1, 2017
New York
1 review
0 helpful votes
Follow RADGNEY S.
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I love all your products
June 4, 2017

I love your deliver onetime and I need to bid more on your wifi more rings I love every things u show for bids ok

Date of experience: June 1, 2017
Canada
1 review
0 helpful votes
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Hi
June 4, 2017

My name is Teresa, cathy received item as gift. She really likes what I sent to her. The items were watches for her and her daughters. Thank you Tophatter.

Date of experience: June 1, 2017
Australia
2 reviews
1 helpful vote
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My purchases from tophatter
June 4, 2017

I have purchased lots of jewellery from tophatter and have found delivery is very quick. I have 2 rings that stones have dropped out of and a few others that the silver coating has come off. I am a little disappointed with them as all I can do is throw them away, I wonder if this is going to happen with all the jewellery I have purchased and I would say It would almost be close to $1000

Date of experience: June 1, 2017
New Jersey
1 review
0 helpful votes
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Love it.
June 4, 2017

Enjoying all of my purchases. Will continue to bid on items because I have been very happy with the things I have purchased.

Date of experience: June 1, 2017
Nevada
1 review
0 helpful votes
Follow KATRINA T.
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Love this place!
June 4, 2017

I've gotten many of the things that I bade on and so far I'm very happy with everything. Will be back for more as soon as I have more cash. See ya soon!

Date of experience: May 31, 2017
France
1 review
0 helpful votes
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Trop bien
June 4, 2017

Un jeu prenant amusant et satisfaisant.
Les objets sont conformes à la photo
Je peux passer des heures sur ce jeu.
Mais attention le porte monnaies, vite à découvert si accro au jeu..

Date of experience: May 31, 2017
North Carolina
1 review
0 helpful votes
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Great website
June 4, 2017

I've had nothing but awesome things to say about Tophatter awesome prices and awesome products, always something different.

Date of experience: May 31, 2017
Washington
1 review
0 helpful votes
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HAPPY
June 4, 2017

I am happy with everything I have purchased - I will continue to purchase from there when I fine something I want

Date of experience: May 31, 2017
Georgia
1 review
2 helpful votes
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I bought a ring with my birthstone on it and wore it for a couple of weeks and the silver started to wear off. So, I didn't think it was real silver after it did that. I hope I can get a refund but I doubt that!

Date of experience: May 31, 2017
Kentucky
1 review
0 helpful votes
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Satisfaction with Tophatter!
June 4, 2017

Always precise. Why should I submit 100caharacters when I; m the captian of brevity? You want me to work entirely too hard to enjoy myself while I fill my antique coin collection.

Date of experience: May 31, 2017
Australia
1 review
0 helpful votes
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So far I have found your site to be GR8 Excellent range of products to pick from, GR8 communication from Tophatter and from the sellers themselves, very friendly people, my only gripe is this: Some advertisers are over inflating the real costs that their products RRP would be? To gain more peoples trust this practice must be stamped out by Tophatter. Thank You. Adrian.

Date of experience: May 31, 2017
Australia
1 review
0 helpful votes
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All the things that I have purchased are very good, price was excellent and all items are what they are described on the sight.

Date of experience: May 31, 2017
Missouri
1 review
0 helpful votes
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I'm happy!
June 3, 2017

With everything I've gotten I've been satisfied, if there is a problem it's been taken care of quickly.

Date of experience: May 31, 2017
California
1 review
1 helpful vote
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Satisfied bidder
June 3, 2017

Customer service is responsive to issues. Must read descriptions carefully to understand what you are buying. Happy with the jewelry I have purchased.

Date of experience: May 31, 2017
Virginia
1 review
0 helpful votes
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Awesome site and items, fast shipping, and if you don't like an item return and refund process are simple.

Date of experience: May 31, 2017
Pennsylvania
1 review
1 helpful vote
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Returns
June 3, 2017

Usually good about returns except for the gold oclin that I just got and was disatified with and am still waiting for a return authorization.

Date of experience: May 31, 2017
Tophatter S. Tophatter Rep
over a year old

Hi Mary,

Please provide me with your order number and I'm happy to look into this further.

Thanks,
Felicia

Australia
1 review
0 helpful votes
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Various purchase
June 3, 2017

Dealing with Tophatter is a pleasure no problem with my purchases good value and a very good postal service

Date of experience: May 31, 2017
Canada
1 review
1 helpful vote
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I have asked numerous times if I can return the radar detector, and receive a refund. I still haven't heard from Customer Service. I have spent alot of money on this site, and do like 99% of the products I received. BUT I would like to know from them if I can get a credit for the radar detector. I don't want to ship it back and lose my $ as well as this item THIS IS SO FRUSTRATING!

Date of experience: May 31, 2017