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The company has garnered a mixed reputation among customers, with notable strengths in its engaging auction format and a diverse range of products that some users find enjoyable and affordable. Many appreciate the responsive customer service, which has been effective in addressing issues and facilitating refunds. However, significant concerns persist regarding product quality, with numerous complaints about receiving damaged or inferior items. Additionally, customers have reported frustrations with order cancellations and difficulties in the returns process. Overall, while the platform offers a fun shopping experience, it must improve product reliability and support to enhance customer satisfaction.
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Great service and posted promptly have bought many items and very pleased. I would highly recommend the site
I love your deliver onetime and I need to bid more on your wifi more rings I love every things u show for bids ok
My name is Teresa, cathy received item as gift. She really likes what I sent to her. The items were watches for her and her daughters. Thank you Tophatter.
I have purchased lots of jewellery from tophatter and have found delivery is very quick. I have 2 rings that stones have dropped out of and a few others that the silver coating has come off. I am a little disappointed with them as all I can do is throw them away, I wonder if this is going to happen with all the jewellery I have purchased and I would say It would almost be close to $1000
Enjoying all of my purchases. Will continue to bid on items because I have been very happy with the things I have purchased.
I've gotten many of the things that I bade on and so far I'm very happy with everything. Will be back for more as soon as I have more cash. See ya soon!
Un jeu prenant amusant et satisfaisant.
Les objets sont conformes à la photo
Je peux passer des heures sur ce jeu.
Mais attention le porte monnaies, vite à découvert si accro au jeu..
I've had nothing but awesome things to say about Tophatter awesome prices and awesome products, always something different.
I bought a ring with my birthstone on it and wore it for a couple of weeks and the silver started to wear off. So, I didn't think it was real silver after it did that. I hope I can get a refund but I doubt that!
Always precise. Why should I submit 100caharacters when I; m the captian of brevity? You want me to work entirely too hard to enjoy myself while I fill my antique coin collection.
So far I have found your site to be GR8 Excellent range of products to pick from, GR8 communication from Tophatter and from the sellers themselves, very friendly people, my only gripe is this: Some advertisers are over inflating the real costs that their products RRP would be? To gain more peoples trust this practice must be stamped out by Tophatter. Thank You. Adrian.
All the things that I have purchased are very good, price was excellent and all items are what they are described on the sight.
With everything I've gotten I've been satisfied, if there is a problem it's been taken care of quickly.
Customer service is responsive to issues. Must read descriptions carefully to understand what you are buying. Happy with the jewelry I have purchased.
Dealing with Tophatter is a pleasure no problem with my purchases good value and a very good postal service
I have asked numerous times if I can return the radar detector, and receive a refund. I still haven't heard from Customer Service. I have spent alot of money on this site, and do like 99% of the products I received. BUT I would like to know from them if I can get a credit for the radar detector. I don't want to ship it back and lose my $ as well as this item THIS IS SO FRUSTRATING!
Answer: There is also the FEDERAL TRADE COMMISSION that can help with these types of problems
Answer: You have to read the descriptions. It will tell you if it's real or plated.
Answer: Do not deal with this company,,, all jewelery is crap n cheap
Answer: Tophatter will screw you over. Shop Amazon or overstock.
Answer: Good luck! Tophatter rippes off the sellers so they are not going to be very likely to return your money.
Answer: Justin you are absolutely correct. I find out the hard way. I had my own auction with nice AUTHENTIC designer items and cosmetics (Becca, Cargo, Smahbox, Too Faced, etc). I lost big time. $40 Cargo palette sold for $10; it cost me $15. Items that I started higher to cover my cost never sold. I still had to pay fees for the item being listed. A $200 Calvin Klein purse sold for $20; it cost me $80 wholesale. Run!
Answer: If you end up buying a few items from the same seller they can do a combined shipment but you rarely get the same buyer items since they only let the sellers sell 10 items a day. It is different for the sellers that have their own auctions.
Answer: You will notice the same names no matter the day, time etc. Bidding against you very often. Is it a coincidence? Personally I don't believe in coincidences.
Answer: Depends on what you are selling. Yes, a lot of items go unsold in the jewelry and accessories categories... as well as others. Coach and Michael Kors and other designer brands, not much goes unsold, because here's the catch - - you pay fees on the starting bid. TH wants everything to start at $1. So you get punished if you start higher as to not get screwed by a low purchase price. Say you buy a designer bag for $120. If you start that bag at $100, you're already paying over $10 in fees. **IF** you can manage to sell it for a profit, there are still the commission and bank fees. If you start it at $1, you're barely paying any listing fees but it might only sell for $80 (or less!). So, less fees, but you lost your ass on the item. It's messed up. Most sellers have put in their time to see if they can make a profit or to see if TH will change, but they all seem to end up leaving. I'm convinced the only ones who stay to sell there are the counterfeit or crappy quality sellers who are buying items for next to nothing, because that seems to be the only way to make a profit there these days. I would go the ebay route if you're looking to sell.
Answer: Yes! Sale of counterfeit items is prohibited. If you are concerned about the authenticity of an item purchased on the platform, you may return it for up to 30 days from delivery. See full details on our return policy here: http://tinyurl.com/h7xokwj.
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Hi Mary,
Please provide me with your order number and I'm happy to look into this further.
Thanks,
Felicia