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Tophatter Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in its engaging auction format and a diverse range of products that some users find enjoyable and affordable. Many appreciate the responsive customer service, which has been effective in addressing issues and facilitating refunds. However, significant concerns persist regarding product quality, with numerous complaints about receiving damaged or inferior items. Additionally, customers have reported frustrations with order cancellations and difficulties in the returns process. Overall, while the platform offers a fun shopping experience, it must improve product reliability and support to enhance customer satisfaction.
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I won a ring and had it appraised at a jewelry store they said it was worth 0. So I took it to a pawn shop to see if I could get anything for it and they laughed in my face said it was worth 0
I also believe there are dubious sellers from China that will find a way to keep from honoring a low bid. Tophatter does nothing to guarantee a buyer will get the item paid for, however, twice I have been refunded due to this practice & tophatter does nothing to stop it. I have fullest intensions to contact the Federal Trade Commission to the problems with this fraudulent practice, biding, & selling.
Ed,
Thank you for sharing your thoughts with us, we appreciate your feedback!
I'm truly sorry to hear the seller failed to honor your sale. Please note it is against Tophatter policy for a seller to issue a refund without the buyer's prior consent. Our system automatically penalizes the seller limiting their ability to schedule items for auction if this does occur. This automation limits the need for further action from the buyer.
Additionally, because Tophatter is not the seller of the item we are unable to guarantee that the seller will follow guidelines and ship the item. However, to offset this inability we offer Buyer Protection which does guarantee that your item will be delivered once shipped or a full refund processed if not. See full details here http://tinyurl.com/jeura4f and http://tinyurl.com/zfc5lpn
We also have an easy return policy which allows an item to be returned for any reason within 30 days from the delivery date. Details on our Return Policy can be found here: http://tinyurl.com/h7xokwj
Thank you for your understanding,
Felicia
Does anyone know if Tophatter deliver to Australia? I won an item but am unsure if they deliver to Australia.
Hi Nicola,
Yes, we have many sellers that ship to Australia. Also, you will only see items that ship to your location when bidding.
See full details in our FAQ: https :// tophatter. Com/topics/Buying/subtopics/Bidding/questions/Is%20the%20platform%20available%20in%20my%20country%3F
Thanks, have a pleasant day!
Felicia
I have had mostly good experience with Tophatter for as much as I have bought but after this last sale or should I say bid I refuse to buy any more because I bid on a ring and won but was sent the wrong ring and the only think Tophatter would do for me was tell me to send it back, send it back? What about the ring I bid on and was supposed to get? They said they did not do exchanges etc. Well that was my last bid and I bought a lot of jewelry off them, their loss. If they don't back their customers than they won't stay in business long because customers will only put up with these sales just so much before leaving like I did.
Melody,
Thank you for sharing your experience with us. We are delighted to have your continued support as a valued member of the Tophatter community.
I understand your concern with not receiving the correct item and I'm truly sorry that you're frustrated with our return policy. At this time we, unfortunately, don't support a return for exchange and offer return for refunds instead. Our full return policy can be reviewed in our FAQ, here: http://tinyurl.com/h7xokwj
Thank you for your patience and understanding,
Felicia
I wonder if this site has people bidding to up the prices, also i wonder if Tophatter regulated to keep them honest and legit with no people bidding the price up.to me it always seems the exact item always goes for just about the same price just a few dollars difference between the same items. But other then me wondering about that they dont seems to bad i had a watch i won and wrote to claim it and they right away refunded my money.
Hi Gregory,
Sellers or staff bidding on items falls under the act of Shill bidding, which is illegal and strictly against Tophatter guidelines, morals, and values as a company. Bidders on Tophatter are true buyers located in various different countries who intend on winning and paying for the item.
Please see this FAQ in regards to shill bidding: https :// tophatter. Com/topics/Selling/subtopics/Basics/questions/What%20is%20the%20penalty%20for%20shill%20bidding%3F
Thank you for your review and sharing your thoughts with us. We appreciate your support and are happy to have you as a valued member of the Tophatter community.
Kind regards,
Felicia
Received my third item from this site and it's the third item that has very little value. The MSRP are worthless. I got a pair of slippers for $6 that had an Msrp of $80 plus value and they aren't as good as ikeas. 99 cent slippers.
It's really very sad
Mimi,
I'm terribly sorry your experience has been unfavorable while shopping on Tophatter.
Tophatter has very strict policies in place to ensure sellers are representing items accurately. On the Tophatter website and app, there is an option to "Report this item" at the very bottom of every item listing. Please use this option to report any items that are not following Tophatter guidelines. The listing will be reviewed by staff and removed if necessary. If you have a question or concern about a specific price you see please write our support directly so we can investigate; http://tinyurl.com/j8eo7hu.
Additionally, from your My Orders page you can request to return an item for any reason within 30 days from delivery. See full details on our easy return policy here: http://tinyurl.com/h7xokwj
If you need assistance requesting your return please contact our customer support team via email: http://tinyurl.com/j8eo7hu
Thank you for your understanding,
Felicia
While bidding the cost of the item is shows very high. I was bidding on an item whose cost was shows as $1000.The same item is available on other websites like Amazon, Ebay, Walmart for mere $20. So if you mislead a person, how do they plan to compete on the same
Horizon,
I'm unsure if the order number provided is linked to the correct account. Please provide one of the order numbers from the 6 combined shipping items so I can further review.
Thank you kindly,
Felicia
Greatest products without having to leave home... can do my shopping any time of day... I absolutely love my shopping.
Vickie,
Thank you for taking the time to write your review. We are so pleased to hear you are enjoying shopping in Tophatter auctions.
We appreciate your continued support and being a valued member of the Tophatter community.
Warm regards,
Felicia
Purchased bracelet and a ring from tophatter. Their valution/price was usd $1,200 on bracelet. For insurance purposes took jewellery to be valued. Was advised not worth valuing them - expect some discrepancy in valuation to their pricing but not to find item completely worthless.
Ellen,
I'm very sorry to hear your item was not as described by the seller. Tophatter has very strict policies which require sellers to accurately describe or represent items for sale. Apparently, this was not the case with your transaction and you have my sincere apologies for that.
Please open a return request if it's within 30 days from delivery. Full details on our return policy can be found here: http://tinyurl.com/h7xokwj.
If you need further assistance, please contact our customer support team by email http://tinyurl.com/j8eo7hu
Thank you for your patience and understanding.
Warm regards,
Felicia
When a seller decides not to honor the bid because it's too low for the product, tophatter should back the buyer up by suspending the sellers account. My purchase said refunded combined shipping credit when there was not even a combined Shipment it was just a B. S. Excuse not to sell the item. Don't buy anything from Aaron!
Michael,
I'm truly sorry to hear the seller failed to honor your sale. Please note it is against Tophatter policy for a seller to issue a refund without the buyer's prior consent. Our system automatically penalizes the seller limiting their ability to schedule items for auction if this does occur. This automation limits the need for further action from the buyer.
Thank you for sharing your experience with us. We appreciate your feedback!
Have a pleasant day,
Felicia
Awesome products overall. Would recommend to all my friends and family. The site is wonderful and customer service is thorough.
Ivory,
Thank you for taking the time out of your day to write us a review. We truly appreciate your support and are pleased to have you as a valued member of the Tophatter community!
Have a pleasant day!
Felicia
I have bought 10 different beauty products and they have all been fake. Why is there no phone number you can call for issues? They say counterfeit items are not allowed to be sold on their site but everything I bought is fake so of course if it was one here or there that would be one thing but there is no phone number I can call. Can only send in an email. I would like to know if these stores I have been buying from are going to be allowed to keep selling counterfeit items.
Products are good service is great suport is always up to scratch and up to date my purchases have always been good quality
For the most part I have no complaints with Tophatter, I have had a few issues with some of the vendors, but for the most part they are resolved to my satisfaction
I say its a joke bidding on something and not getting what you purchased. I got a drone on bidding when i received it it had no camera like it showed. Plus no way to charge battery
It is too much of a problem to return items that 1. A Watch that you could not set. There was a ring that I never received. Other than that everything has been okay.
I have had one item that was broken when i got it and one item that showed a picture a lot larger than want I received
This is absolutely the best online auction I have ever experience. I get to bid on many different items and I have been very happy
The first smartwatch was bad and the second one too was also bad, the power didn't come up. And I complain about it.
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Kim,
I'm terribly sorry to hear of your less than positive experiences. On Tophatter it is recommended that users fully read the item descriptions, taking note of all key details, to ensure the item is what's wanted. If you are unhappy with your purchase for any reason you can request to return the item within 30 days from delivery, as detailed in our FAQ: http://tinyurl.com/h7xokwj
By contacting Tophatter customer support assistance can be offered with opening your return request: http://tinyurl.com/j8eo7hu
Thank you for your understanding,
Felicia