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Tophatter Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in its engaging auction format and a diverse range of products that some users find enjoyable and affordable. Many appreciate the responsive customer service, which has been effective in addressing issues and facilitating refunds. However, significant concerns persist regarding product quality, with numerous complaints about receiving damaged or inferior items. Additionally, customers have reported frustrations with order cancellations and difficulties in the returns process. Overall, while the platform offers a fun shopping experience, it must improve product reliability and support to enhance customer satisfaction.
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Overall, I'm very satisfied. I've dealt with great sellers and easy processes. Have mostly had my items delivered on time or prior to estimated date and items have mostly been as described.
Everything that I have been lucky enough to win on auction has arrived on time, been well packaged and much better than I expected.
Christine,
Thank you for writing your review! We appreciate your support and are pleased to have you as a member of the Tophatter community.
Warm regards,
Felicia
WHERE ARE MY ORDERS, NONE HAVE BEEN DELIVERED, I HAVE GONE TO PayPal resolution center! Have emailed you people but reply I receive is that I don't have any orders, check with paypal
Hi Roy,
I reviewed your account thoroughly and have provided details below for your convenience:
First, I am not seeing any support history from your registered email address. In the future, if you have an issue with an order, please contact our customer support team via email: http://tinyurl.com/j8eo7hu
You have purchased four (4) items from Tophatter and per tracking all of these items were delivered to your location successfully.
1. Order#26604511 --won April 29,2017, shipped May 1,2017, delivered May 15,2017. Positive feedback was given on May 15th- (stixc left a 5 star rating for Liu Wenfeng, with the comment Perfect gift, daughter has not taken it off her arm).
A PayPal dispute was open for non-receipt on June 4,2017.
2. Order#26606055 --won April 29,2017, shipped April 30,2017, delivered May 12,2017. Positive feedback was given on May 15th- (stixc left a 5 star rating for BestForU, with the comment Great item, as advertised, wife loves it).
A PayPal dispute was open for non-receipt on June 4,2017.
3. Order#26698885 --won May 1,2017, shipped May 1,2017, delivered May 10,2017. Positive feedback was given on May 13th- (stixc left a 5 star rating for GLK Enterprises, Inc., with the comment Great product, looks good, size a bit big but ok).
A PayPal dispute was open for non-receipt on June 4,2017.
4. Order#26809366 --won May 2,2017, shipped May 3,2017, delivered May 15,2017. Positive feedback was given on May 19th- (stixc left a 5 star rating for BUBU STORE, with the comment great product, as advertised, quick delivery).
A PayPal dispute was open for non-receipt on June 4,2017.
Unfortunately, since these items prove to be delivered to you, we are unable to require refunds from the sellers. Additionally, since you've opened disputes with PayPal, please continue to follow up with your claim(s) on PayPal directly.
Kind regards,
Felicia
I am very disappointed by this site, the majority of my purchases are jewelry described in gold, but on receipt of my parcels all these jewelry are wrong and do not correspond to the description. It's the scam
Hi Soraya,
Thank you for taking the time to let us know. I'm terribly sorry to hear you have been disappointed with your purchased items. Please know we offer a easy return policy that allows you to request a return on an item for any reason within 30 days from delivery.
See full details on our return policy here: http://tinyurl.com/h7xokwj
If you need assistance opening a case, please reach out to our dedicated customer support team here: http://tinyurl.com/j8eo7hu
Kind regards,
Felicia
Love it everything I bought was great. Received it in a timely manner will definitely buy on here again
Regina,
Thank you for taking the time to write your review! We truly appreciate you being a part of the Tophatter community!
Kind regards,
Felicia
Love it but it addicting and don't need keep shopping so much. Love site
Will share with everyone love everything I got. Great gifts
Druette,
We're super excited to know you are finding great deals on items of interest while shopping on Tophatter. Thank you for your support and being a key member of the Tophatter community!
Warm regards,
Felicia
Nothing actually works ripoff site have had 5 items not operate all too hard to resolve any issues take a very long time to deliver
Better then the other sites and you win more often. Easy to deal with. Fun to bid on items. You have to read the item description carefully.
My orders have been cancelled time & time again. I called my bank to check on my credit card & they had flagged it for suspicious vendors. Now tophatters has blocked me from buying anything. I even had a computer analysis done to see if I had a problem with my computer, nothing that would have caused my orders to be cancelled.
I love shopping. And at tophatter you can get what you want at one place. I can always find everything I need. Love the jewerly. Sometimes it takes a little time to get here, but it makes it. If you want to have fun shopping, go to tophatters. TY.
Donna,
Thank you for sharing your experience with us. We truly appreciate your support and are excited to have you as a valued member of the community.
Warm regards,
Felicia
I was credited back immediately. Thank you. I appreciate doing business with Top Hatter as I have been very satisfied with my purchases and I now know there is no problem if something does get damaged on route to me.
Brenda,
Thank you for sharing your great experience with us. We are grateful for your support and are delighted to have you as part of the community.
Warm regards,
Felicia
I successfully bid on three items. After the first winning bid, I received a message that the purchase was CANCELLED (by TopHatter, not me). This CANCELLATION was followed by two more successful bids, which were subsequently CANCELLED by TopHatter. As a result of "excessive cancellations", I was locked out for 24 hours. After the 24-hours, not my fault, I bid on another item, and WON. Again, it was CANCELLED, by TopHatter, and I was again locked out for another 24-hours. The CSR informed me that she had no ability, at her end, to override the CANCELLATIONS which were done by TopHatter. It was suggested that I try another method of payment, such as PayPal. This is ludicrous since I have had 27 prior successful transactions since May 9,2017, all without any problem.
Hi Keith,
I'm very sorry that you were affected by the cancellation block due to no fault of your own. Unfortunately, all cancellations are blocked temporarily no matter the reason. Please see our cancellation policy here: http://tinyurl.com/z6fpw8f
I reviewed your account and see that our processor did not approve some of your payments. The good news is there is no longer a block on your ability to bid on items and you can continue to make purchases. However, we cannot guarantee that all future payments will be approved by our processor.
Because we are not provided with details regarding the reason for declines, we have put together some tips which can hopefully help to avoid facing the same issue again with future purchases:
* If you have a large number of purchases in a short period of time, we suggest waiting to bid or pay for any additional unpaid orders until tomorrow, when your next payment may be successful.
* Be sure your items are shipping to the credit card billing address.
* If you were trying to pay using a prepaid or gift card from a major credit card company, these may be accepted as long as the cards are registered online with a billing and mailing address. To learn more, visit the website on the back of the card or call the toll-free number found there, then try paying for your next order after registering the card.
* Optionally, you could pay for future orders with PayPal.
Thank you for your patience and understanding,
Felicia
I enjoy the bidding process, but you have to be quick! The items have a good variety to choose from.
Susan,
Thank you for writing your review! We're happy to know you are enjoying the variety of items offered on Tophatter.
Have a pleasant day,
Felicia
Overall I have had a good experience ordering from Tophatter. Since sizes are mostly for Asian women it is sometimes hard to order the correct size for clothing.
Candyce,
Thank you for taking the time to write your review and share your experience with us. We appreciate your continued support.
Have a pleasant day,
Felicia
I purchased an item in January and it was said to be delivered in February. I have contacted customer service regarding this item not being delivered. They gave me a tracking number - which, I had obviously checked on prior to contacting them. The USPS site said the status was unavailable due to an incorrect tracking number or status not updated as of yet. Granted, it was only a $34 product - but it was STILL $34 and I did not receive it! I get items delivered to my house several times a week from Amazon and have never had issues with getting a package delivered. If you want to receive what you paid for, do not go through this company.
Hi Laura,
Thank you for taking the time to let us know of your experience. I completely understand the frustrations of not receiving a item purchased and I'm truly sorry this transpired.
I reviewed the details of your order #21462556 from January and have found that the tracking is invalid and conclude the item was not delivered to your location. Because of this, a full refund has been processed back to your payment source (PayPal). You should see your funds returned to your account within 5 business days.
For this terrible inconvenience, I have also applied a $10 store credit to your Tophatter account. The credit will expire in 2 weeks giving ample time to be used towards an order. Your credit will automatically apply to your first purchase of $11 or more.
Again, my sincere apologies for this mix-up. I hope you decide to give Tophatter another try!
Best regards,
Felicia
Always professional service, mostly quality merchandise and, fun to shop! The prices are amazing!
I have contacted TH multiple times to ask why I was being, not only cancelled, but suspended for too many cancellations, even though it had NOTHING to do with me or my credit cards. Plus, if something is cancelled, why is there a "refund" process. The funds should never be charged in the first place.
Love the sight in theory, but in reality not so much until they straighten things out and set the rules so we all know what they are!
Love this app! Easy to win great prizes! Very fun and addictive. Really cheap prices on every item.
Many products were never delivered. Electronic products arrived without any instructions - therefore useless. Cheap inferior products. Clothing items way too small. Jewelry much smaller than pictured.
Bought angel necklace want to contact seller but can not find them can you get me in contact with misphotography? Quite important
Mary,
We no longer offer the ability for buyers and sellers to directly contact each other through an unstructured format. Instead, there are some options you can choose from if the item has not yet shipped.
There are options to send a support ticket to a seller before the item is shipped. These options include: request to change address, request a refund before shipment, change/select size, color.
If there is a problem with the item you can open a return request within 30 days from delivery. See full details on our return policy here: http://tinyurl.com/h7xokwj
Any additional account assistance can be offered by our dedicated customer support team here: http://tinyurl.com/j8eo7hu
Warm regards,
Felicia
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Thank you, Buffy, for taking the time to write your review! We appreciate your continued support.
Warm regards,
Felicia