On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Tophatter Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in its engaging auction format and a diverse range of products that some users find enjoyable and affordable. Many appreciate the responsive customer service, which has been effective in addressing issues and facilitating refunds. However, significant concerns persist regarding product quality, with numerous complaints about receiving damaged or inferior items. Additionally, customers have reported frustrations with order cancellations and difficulties in the returns process. Overall, while the platform offers a fun shopping experience, it must improve product reliability and support to enhance customer satisfaction.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I didn't do my research until after I purchased the merchandise. Everything I purshased cost me more than the actual price. Felt like a dummy. Its a scam!
Very nice and would order again, I would tell anyone to order from this person. Have told lots of people about it and hope they order to!
Elizabeth,
Thank you for writing your review. We truly appreciate you being a valued member of the Tophatter community and your continued support.
Warm regards,
Felicia
Have had a large number of items NOT turn up and have to wait 60 days to get refund, NOT HAPPY with this site nor its refund policy
Neil,
My apologies for the delay in receiving your items. When a item is shipped from a different country we allow an extended ship time of 60 days for the item to arrive. After reviewing your account I see two orders that have been in-transit since April.
If you have not received these items by June 25th, please let our customer support team know and full refunds will be processed. Support can be reached here: http://tinyurl.com/j8eo7hu
To learn more about our Buyer Protection policy, please see here: http://tinyurl.com/jeura4f
Thank you, have a pleasant day!
Felicia
Always customer friendly. Sellers are carefully monitored so purchasers are happy. Disputes are settled quickly. An overall top notch company.
Most everything from Tophatter is well worth the money. The items shown are interesting and the watches are so unique.
Marilyn,
Thank you for your support and writing your review! We are pleased to know you are having a great time shopping on Tophatter.
Warm regards,
Felicia
I have found a different app it is the same as tophatter
The app that i like now it is called dollar start they have free shipping
Thank you for writing your review, Cliff.
Easy shopping and great delivery times.
So far the items I bought have been what I saw on the picture.
Joanne,
Thank you for sharing your experience with us. It's wonderful to hear you are enjoying Tophatter and the variety of items available. We appreciate your support and for being a valued member of the Tophatter community.
There have only been approximately 6 occasions when I have been disappointed with the jewellery I. E. plastic gems instead of glass, wrong colours sent without consultation and items not true to size in clothing.
Generally I am very pleased with the majority of items I have bid for.
Elaine,
Thank you for sharing your experience with us. For items not as described or your unhappy with for any reason a request to return can be open within 30 days from delivery. To see full details on Tophatter's return policy, please see here: http://tinyurl.com/h7xokwj
Warm regards,
Felicia
Shipping takes forever for some items. Descriptions vague and proportions unclear. Prices are uneven also. Oftern for some items you can buy them much cheaper on Amazon.
Pamela,
For items being shipped from a different country, we have an extended ship time of 60 days to allow the item the be delivered. Although, we have strict guidelines which require sellers to accurately describe items, please report to us any prices or items that are not following these guidelines.
On the Tophatter website and app there is an option to 'Report this item' at the very bottom of each item description. Using this tool, we can catch and remove any listings needed.
Additionally, In an auction format, it's up to each buyer to review the item description prior to bidding, taking note of all key details, to decide what is a fair or reasonable price based on the value he or she places on the item. Bidders decide how high they are willing to bid, and can stop bidding at any time.
If there is anything else we can help with, please reach out to our dedicated customer support team here: http://tinyurl.com/j8eo7hu
Warm regards,
Felicia
I don't remember ordering it, and can't understand my doing it, as I always wear long chains,... but it is such a rare occurrence when I am not completely satisfied, I am just copping this one!
Shirley,
Thank you for writing your review. With our easy return policy, you can return the item within 30 days from delivery for any reason. Please see full details of our return policy here: http://tinyurl.com/h7xokwj
Warm regards,
Felicia
Some items are nice but most are made in China and are very very cheap quality. The bidding is fun the waiting on shipping sucks sometimes, although it's a thrill to finally receive orders and can be great fun to test some of the products out.
Darrin,
Thank you for sharing your experience with us. I'm sorry to hear you haven't been pleased with some of your orders. A request to return can be open within 30 days from delivery if you're disappointed in any way once your item is received. See full details on our return policy here: http://tinyurl.com/h7xokwj
If you need further assistance please don't hesitate to reach out to our customer support team here: http://tinyurl.com/j8eo7hu
Thank you, have a pleasant day.
Felicia
Hello this is the second time I've bought what was supposed to be 14 karat gold platinum jewelry from Top Hatter and it's a second time I was sent fake jewelry I'm getting tired of it if anybody here is interested and going in on a class action lawsuit with me against tophatter please email me *******@msn.com they can't be allowed to keep getting away with this, this is out of control, I've read so many complaints about the same thing them selling fake things fake Electronics fake jewelry fake clothes and fake pocketbooks fake perfume fake everything please get in touch with me.
Thank you have a great day everyone
Phyllis,
Tophatter has very strict policies that require sellers to accurately represent their items. One of our rules is no counterfeit or knockoff items are allowed. However, because we are not the seller of the items sold, as the company host we offer an easy 30-day return policy in the event a item is not as described or any other reason. Please see full details on our return policy here: http://tinyurl.com/h7xokwj
Warm regards,
Felicia
Upon my reporting this issiue to tophatter, tophatter has taken no action of the theft by deception towards me by the company, r. M... a couple of times i recieved fake products. Also, several products were shipped all in one pkg. One postage. Thus r. M... charged my crediit card a seporate shippin fee that didnt exist. A credit card fraude to gain a u. S currancy proffit. Tophatter has been advised of this several times. Also of fake products sent insyead of real product i bid on and paid for imediatly. I strongly suggest noone buy any thing on this site. There are no easy returns. As it states. Tophatter fails to protect us the buyers as they say they do. Ty
Anyone thinking your getting a good deal research before you buy, you will see that items are far less on ebay or amazon you can tell they buy bulk crap to rip off the innocent. This company is gay af and they are scammers I referred a friend and never received my credit.
I'm sorry that you didn't find great deals while shopping with us. In an auction format, it's up to each buyer to review the item description prior to bidding, taking note of all key details, to decide what is a fair or reasonable price based on the value he or she places on the item. Bidders decide how high they are willing to bid, and can stop bidding at any time.
In regards to your referral please see our Share & Earn requirements here: http://tinyurl.com/jrawq23. You may also contact our customer support team for a review of your account and why the credit was not earned. We can be reached via email here: http://tinyurl.com/j8eo7hu
Thank you for your patience and understanding,
Felicia
Authenticity guaranteed? Deceptive, fraudulent, untrue, should be illegal.
Why is this site allowed to exist? At best it is a crap shoot, with the emphasis on crap.
Marty,
I'm sorry to hear you haven't been happy with items received. Tophatter has an easy return policy that allows a return for any reason within 30 days from delivery. This policy is in place to cover situations where an item is not following guidelines by not being as described. Please review the full policy here: http://tinyurl.com/h7xokwj
Thank you for your understanding,
Felicia
TOPHATTER es un sistema de subastas totalmente fiable, en el cual solamente pagas si te adjudican el objeto subastado.
Horrible worked long enough so i cant send it back i have tried to no available to reach someone this tablet is a piece of junk no instructions no nothing i wont be bidding anymore
Theresa,
I'm sorry to hear your tablet quit working after a short time. I've gone ahead and requested a return of the tablet on your behalf. With this transaction the seller is responsible for return shipping and a label is available for you on your My Order page (25603245). I have also sent the return label link in a private message to you. Also, you will receive a separate email with instructions on how to return the item.
Please be sure to mail the item and enter the return tracking number into your return request within 7 days. Full details on this feature can be found here: http://tinyurl.com/h7xokwj
If you need further assistance, please reach out to our customer support team here: http://tinyurl.com/j8eo7hu
Warm regards,
Felicia
I loved this site when I first started on it, then because I used my debit card too many times in one day my financial institute declined my last payment of a few dollars item and tophatter canceled the won item which is fine however they will not allow me to reinstate my account so if you have a bank that protects you from Fraud when you use your debit card repeatedly this site is absolutely not for you!
Theresa,
I reviewed your account and see that our processor did not approve your last two payments.
Please note, there is no longer a block on your ability to bid on items and you can continue to make purchases.
However, we cannot guarantee that all future payments will be approved by our processor. Because we are not provided with details regarding the reason for declines, we have put together some tips which can hopefully help to avoid facing the same issue again with future purchases:
* If you have a large number of purchases in a short period of time, we suggest waiting to bid or pay for any additional unpaid orders until tomorrow, when your next payment may be successful.
* Be sure your items are shipping to the credit card billing address.
* If you were trying to pay using a prepaid or gift card from a major credit card company, these may be accepted as long as the cards are registered online with a billing and mailing address. To learn more, visit the website on the back of the card or call the toll-free number found there, then try paying for your next order after registering the card.
* Optionally, you could pay for future orders with PayPal.
Thank you for your understanding,
Felicia
I started ordering from Tophatter after I underwent surgery and was bedridden for awhile. I thought it was a fairly cool site given I could bid on items starting at $1 and opt out if I didn't want to continue. However, after "winning" a few items and receiving them, I quickly realized they were not as they appeared. Most were from China and returning the items for credit is next to impossible given it's so expensive. It's basically a sham!
The reason the prices are so low is because 99% of this junk comes from China and takes over a month to receive after you "win"! You can find this stuff else where and save your self the headache and the disappointment.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
SmartCustomer for Business
Gain trust and grow your business with customer reviews.
Claim your free account
Linda,
I'm sorry to hear that you didn't find great deals while shopping on Tophatter. In an auction format, it's up to each buyer to review the item description prior to bidding, taking note of all key details, to decide what is a fair or reasonable price based on the value he or she places on the item. Bidders decide how high they are willing to bid, and can stop bidding at any time.
Thank you for your understanding,
Felicia