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Tophatter Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in its engaging auction format and a diverse range of products that some users find enjoyable and affordable. Many appreciate the responsive customer service, which has been effective in addressing issues and facilitating refunds. However, significant concerns persist regarding product quality, with numerous complaints about receiving damaged or inferior items. Additionally, customers have reported frustrations with order cancellations and difficulties in the returns process. Overall, while the platform offers a fun shopping experience, it must improve product reliability and support to enhance customer satisfaction.
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I enjoy browsing Tophatter. It's fun to watch the quick auctions pop, and with luck, you can get some good deals. Everything I've ordered has arrived, and been just as described.
Great idea, just love them. Gave one to a friend and she loved the fact that it was a pen as well as a pointer
Very BEAUTIFUL items without high mall prices... Superbowl rings without Super high prices... Very affordable...
I had a problem with one order and Tophatter handled quickly and very much to my satisfaction! I ordered a knife sharpener and it was really a cheapo and didn't work well at all. So Tophatter quickly refunded my money! So I am very happy! I love shopping at Tophatter! I tell all my friends about Tophatter!
Nice fun site, lots of nice things...
Have recommended it to all my friends!
A great run bidding site. I only had to return 2 items (out of 72 orders won) and it was very smoothly handled. Very impressive. I love this site and love the quality items I have recrived.
I LOVE TOPHATTER. Shopped 'til I dropped & spent $800 in just 3 days. Bought beautiful jewelry for Twin & I. Well, enough to share with my best buddies, too. Loved every minute of it. It's almost addictive. It's GREAT. Can't beat the experience, the fun, the pure joy of finding the best buys ever! Amazing jewelry and SO AFFORDABLE. THANKS.
For the most part, i am satisfied with my purchases, with a couple of areas of dissatisfaction. First of all, i ordered a lot of items from you and they came individually packaged until one time where supposedly, the shipper put two orders in the same envelope and shipped them. Everything I had received up until then, came individually packaged. Since I paid for individual shipping on every item, i did not expect two items in the same package. From the shippers standpoint, it was a good move, and if I had known in advance that this was happening, i would have been looking for a package containing two items. I did not expect it, so when the package arrived, i opened the top, turned it upside down and shook the package, and one item came out, the other, if in there, must have been stuck and since I did not realize it was there, i discarded the (I thought)empty package. I feel I should have been told to look for two items in the package, via e-mail.it is understandable that the shipper would do this, but should not have charged me for individual shipping, then combining two orders, unknown to me. It's not like there was any added weight to it. Secondly, some of the items are extremely small.
I have purchased many items from Tophatter and have been more than satisfied with most of them. I will continue to make purchases when I see something that I like. No worries!
I purchased a couple of items and received them on time. Thank you Tophatter! HAVEN'T had any problems with my products.
I bid and won a rare, extra large Coach bag What I received was a little coin purse - y problem is with MereJen Hardy of Paradise, Texas and I really hate that I live in Texas and would like to think that all Texans are honest and up standing but this lady is a scam artist and I am sorry to say I fell for the bid. Be very careful bidders
I purchased this item on May 26th. The expected delivery date was June 20th. The Tracking Number shows no activity as of Today June 23rd. I contacted Tophatter customer service and received the following automated response:
JUN 21,2017 | 03:41PM PDT
Abid replied:
Hi Harold,
Thank you for writing to us. Ive reviewed the details in your account for Order #: *******.
This item is still on its way to you.
Please note, orders shipping to you from outside of your home country may take longer to arrive and may not show tracking updates.
Rest assured, you are covered by Buyer Protection against non-delivery if tracking does not update to show this was delivered to the address you provided at the time of payment.
For items that have not been confirmed delivered to the address provided through a valid tracking number, if 60 days have passed from the shipment date and you indicate you have not received the item, we will process a full refund.
For details of this policy, please visit the FAQ: What if I havent received my item
Thank you,
Abid
This is the second item that I have messaged them about. The other item arrived after 56 days had elapsed. Very POOR customer service and Automated responses. After I receive this item, or get a refund I WILL close My account with them.
Hi Harold,
Customer support inquiries are responded to by live representatives. The email you received is our standard email informing you that your item is still on its way to your location and will be delivered soon.
As mentioned in the email, Tophatter has a 60 day extended shipping time for international orders. This means that we wait 60 days from the shipment date to consider an item not received, with exceptions. You can see full details of our policy here: http://tinyurl.com/zfc5lpn
I reviewed details of your order and see it was delivered to your location today, June 29,2017.
Warm regards,
Felicia
I really enjoy getting on top Hatter I've gotten a lot of great deals on there and would recommend it to many people
Ordered a drone for my son that said it was worth over $1200. It was a cheap plastic piece of junk. I tried to return it but it would have cost $57 just for the shipping. This site is a scam! They know you won't return things due to the cost because they require a tracking number so they just keep sending garbage.
Krista,
I reviewed your account and see that you have a return request open for Order#28779833. When the buyer and seller are located in different countries, we are unable to provide free return shipping labels for these cross-border transactions. In these cases, buyers may receive a store credit to offset some of the cost of returning the item at their own expense.
On July 14,2017, a $20 store credit was applied to your account to offset the return shipping cost for this order. Your credit is valid for 1 month and will expire on July 14,2017, if unused.
Please provide me with a valid return tracking number and a will look into issuing a full refund.
Thank you for your patience and understanding,
Felicia
Most of the items sold on this site are grossly misrepresented.
Most of the sellers are overseas, and do not abide by Tophatters return and refund policies, so if you buy something that turns out to be fake, there is little you can do to get your money back.
I spent a lot of money paying return shipping to china and still no refund.
Rosemary,
We have strict guidelines which require sellers to accurately represent items. Because we are not the seller of the item, we offer an easy return policy which allows you to return an item for any reason within 30 days from delivery date. Unfortunately, since you've had multiple returns cost of return shipping is at the buyer's expense for these orders.
After review of your account, I see that all returns have been refunded except 3. Please provide me with the tracking numbers for the following orders and full refunds will be processed immediately.
1.26073311
2.26146781
3.26471810
Thank you,
Felicia
I got 1 package that came empty. Charged $ 78.00 for a MP Player I did NOT order. I don't even know what you do with the player. Got 2 emails from Pay Pal my mailing address had been changed to somewhere on the other side of the USA. I requested NO such thing. To many strange and weird things are going on with my last order and I am NOT happy in any shape or form. I am MORE than upset. This is ridiculous! Most items are quite cheap in quality but some are O. K. I'm quite angry over this last $78.00 for something I did NOT order. This is no way to run ANY business. Are employees taking my information and taking the monies out of my account and shipping things elsewhere?
Hi Rita,
The order number provided is incorrect. Please respond with a valid order number for the $78 MP Player so I can help resolve this for you.
Thank you,
Felicia
I ordered an item back on May 15th and i still have not received it.The only response I get from Top Hatter is check with the post office Everything else I ordered arrived but not the very first item. I am very disappointed as I have been recommending this site to all my friends. I don't know how to trust them if they're just going to take my money and not give me any product.
Hi Caroline,
Please provide me with a valid order number and I'm happy to look into this for you.
Thank you!
Felicia
Most of my items are very nice thank you. One of the items did not work the one that is supposed to light up the bathtub for kids it doesn't work no big deal though thank you. Cost more to ship it back then I paid for it.
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Hi Judy,
I'm sorry to hear you received an incorrect item. You may request to return the item within 30 days from delivery for any reason. Please see full details on how to open your return request here: http://tinyurl.com/h7xokwj.
Warm regards,
Felicia