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Tophatter Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in its engaging auction format and a diverse range of products that some users find enjoyable and affordable. Many appreciate the responsive customer service, which has been effective in addressing issues and facilitating refunds. However, significant concerns persist regarding product quality, with numerous complaints about receiving damaged or inferior items. Additionally, customers have reported frustrations with order cancellations and difficulties in the returns process. Overall, while the platform offers a fun shopping experience, it must improve product reliability and support to enhance customer satisfaction.
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Tophatter honours the client. They cover for all error's of on-line-purchase related to newly starting business'.
The flying minion i ordered didnt come with a remote, and the box was opened that it came in.The rose bush seeds i ordered never came. I dont know who your distributor is but something is very wrong with your items.
I purchased a dash cam that didn't have the mounting bracket, so I sent it back. To this day I have not been acknowledged. There is no address for this company and they have no customer support. Plus I haven't received several orders that I was charged for.
Another I'd to dispute *******, *******, *******,*******, *******, *******
One of the items shipped was broken. Only paid $5 plus postage so could not be bothered to return it. One of theach rigs I bought lost the centre stone only after a week of my wife wearing it. I chalk it up to the fact that I know I am buying costume jewelry.
Some items have been unusable and/or break before first use! I have ordered quite a lot of things and some jewelry is beautiful. Satisfied with about 60% of items received.
I have won a few auctions for a $1! The funny thing is those things happen to never show up at my house! I have no idea how the get something scanned and tracked to my address but I never receive it! Always check amazon for pricing before bidding, 95% of the time you can get in cheaper unless it's jewelry.
Hi Jason,
I'm happy to help! Please provide me with the order number of your item not received and I'm delighted to review further.
Warm regards,
Felicia
I love this site. I love how quick the bidding goes and the selection of items that come up for bids. The one thing I don't like, and I wish they would change this, is on the live auction page. There is no information about the item you want to bid on. You have to leave the page to see the information about it. Since the auctions are only 90 seconds it doesn't give you a lot of time.
Hey Guys please dont buy from Tophatter unless you compare the same item from ebay or other online shops... I promiss you will not loose anything. I bought 4 items from Tophatter and not happy with any of them I paid around 130 $... 2 watches with sim card one for 45$ and the othere one 25$, the original price they showed 1320$ each... both are faulty and I realized I could find on Ebay for 15 $ each...
I bought an item called lazer hair removal for 17$... they said that the original price us 950$ but when I recieved it was just a normal cheap razor machine...
My 4th item was a dashcam recorder again original price around 660 $ but I bid 35 $ and git it... oh my god again piece of cheap plastic cam... the quality was disaster... I am ripped off...
Most of them coming from a shop called Womage... please believe me as I am writing the truth and seeing people buying all junks make me sad... hope you do a bit of research before buying...
And other people here has written about return policy thats awful.
HI,
I'm very sorry to hear you have not been pleased with your purchases on Tophatter.
Tophatter has an easy return policy which allows you to return an item for any reason within 30 days of delivery. Please review our policy in full detail here: http://tinyurl.com/h7xokwj
Regards,
Felicia
Tophatter is easy to use, great products with quick delivery! My jewellery box has really filled up since I found this site. Christmas shopping has already started!
I did quite a few orders. Four items didnt work. The jewelry was for the most part beautiful but not meant for constant wearing as the coatings wore off fast. The blue diamond necklace was the most disappointing. It was dull and no tag came with it confirming that contined diamonds and arrived in a little, plain plastic bag. Shipping was fast for the most part very fast.
Caroline,
Thank you for sharing your experience with us. With our easy return policy, you can return an item for any reason within 30 days from delivery. Please see full details here: http://tinyurl.com/h7xokwj.
Warm regards,
Felicia
I have purchased a few things from Tophatter, aside from the fact that buy the time you receive it you have forgotten you ordered it, the overall quality of everything is pure, cheap, junk that the Chinese are trying to get rid of. They put inflated values on items that are barely worth what you end up paying, and I actually get the sense that most of the bidders are fake to entice you to bid.
Michael,
On Tophatter you can request to return a item for any reason within 30 days from delivery. Please see full details here: http://tinyurl.com/h7xokwj.
Tophatter has very strict policies in place to make sure sellers are representing items correctly. If you have a question about a specific price you see please write our support directly so we can investigate; http://tinyurl.com/j8eo7hu.
Additionally, all bidders on Tophatter are real buyers intending on winning the item. Sellers or staff are not able to bid on items as this is referred to as Shill Bidding, is illegal and goes against Tophatters Morals and Values.
Warm regards,
Felicia
Very confusing returning things. Most had to be returned to China - items I paid about $5 for, but would cost $22 to return, so, I did not return them. Sizing was way off. A double extra large might fit a medium sized person.
I was billed for one item I did receive but had never ordered.
Hi Carla,
I'm terribly sorry to hear you've needed to return a few items. When the buyer and seller are located in different countries, we are unable to provide free return shipping labels for these cross-border transactions. In these cases, buyers may receive a store credit to offset some of the cost of returning the item at their own expense.
Please review our Return Policy in full detail here: http://tinyurl.com/h7xokwj
Thank you for your patience and understanding,
Felicia
Thoroughly the best, sent and received with quality and promptness. Very happy and will look for another bargain or two.
Free bids - pay if you win - fast turns on items - nice variety of interesting items - nice variety within each type of item - who could ask for more.
The things you sell are a fake and I'm not ordering anything else. Two rings you sent was smashed and can't wear them.
Hi Grace,
I'm sorry to hear you haven't been pleased with your purchases. We have very strict guidelines which require sellers to accurately represent their items. However, if you do receive an item that is not as described, you can request to return an item for any reason within 30 days from delivery, as explained here: http://tinyurl.com/h7xokwj.
Thank you for your understanding,
Felicia
Up till now very good. Only 1 item was wrong. In place of smart watch they sent 3 small batteries. Not impressed.
Easy as 1 2 3 best way to shop, fast and lots of choices, great delivery right to my mail box. **************
Some items are cheaply made from China which is too far and expensive to return. Most of the items I purchased were satisfactory but some were not as good as pictured.
Love the jewelry never takes long to arrive. Good to let customers know that products have arrived. Have recommended this amp to many friends.
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Hi Mary,
First, I'm terribly sorry for any inconvenience this issue has caused.
I reviewed your account and don't see that a request to return was ever open for Order #22762165 (purchased 2/26/17 & delivered 3/2/17), therefore, we would have no way of knowing the item was returned to the seller. On Tophatter, we have an easy return policy which allows you to request to return an item for any reason within 30 days from delivery date. Please note valid tracking is required for all shipments. Please review our Return Policy here: http://tinyurl.com/h7xokwj
With this said, unfortunately, due to the length of time that has passed, this is outside of our Buyer Protection window. Please review our FAQ: Is there Buyer Protection?: https :// tophatter. Com/topics/Buying/subtopics/My%20Orders/questions/Is%20there%20Buyer%20Protection%3F for more details.
However, if the item was returned with valid tracking, you can still receive a refund by providing that number to me. In the future, if there is a problem with an order, please be sure to request a return as quickly as possible (within 30 days of receiving the item).
I also see that you've contacted customer support for the 1st time 14 days ago. Our staff responded to you within 10 minutes asking for your order number so they could further assist. A return response was never received. Please be sure you have [email protected] added to your safe sender list (email contacts) in order to successfully receive Tophatter correspondence. Tophatter doesn't have a call center or offer live phone support at this time, but we are delighted to help via email anytime. You can reach us at [email protected] or through your account by tapping/clicking Contact Us from your MY Orders page.
Additionally, when returning items you will return to the seller of the item, not Tophatter. However, Tophatter's business address can be located in our About Us section of the website. It is important to request a return to ensure the seller's correct return shipping address is provided to you.
I have provided information for your additional orders in question of not receiving, please see below:
Order #23680033 -- Delivered March 20,2017
Order #22763412 -- Has expired tracking but because of the length of time that has passed, this is outside our Buyer Protection window. What I was able to do was issue a store credit to your account for 50% ($4) of the order cost. (This credit will remain on your account for two weeks and will apply to the next purchase that is more than the credit amount.)
Order #24965611 -- Delivered April 26,2017
Order #22762639 -- Delivered March 16,2017
Order #23682815 -- Delivered March 17,2017
Order #23679316 -- Delivered May 9,2017--This order was sent combined with Order #23678679. Please let me know if you received both items.
Because tracking shows the previous orders to have been delivered to your location we are unable to require refunds from the sellers.
Thank you for your patience and understanding,
Felicia