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Tophatter Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in its engaging auction format and a diverse range of products that some users find enjoyable and affordable. Many appreciate the responsive customer service, which has been effective in addressing issues and facilitating refunds. However, significant concerns persist regarding product quality, with numerous complaints about receiving damaged or inferior items. Additionally, customers have reported frustrations with order cancellations and difficulties in the returns process. Overall, while the platform offers a fun shopping experience, it must improve product reliability and support to enhance customer satisfaction.
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I've been into online sales for some time now and decided to tryout tophatter. I listed 50 different silver coins on the site which are real "unlike most of the junk on there". The coins were doing great so I thought I'd bump it up and start listing Gold nuggets. The Gold nuggets are real. I've put a lot of time and money into prospecting to get gold and someday hopefully make some money at it. The first two days I sold every auction that went up. Next thing I know tophatter decided I have to send them a receipt proving that they are real, which is impossible because I didn't buy them. I've gone back and forth with some know it all named Katie through emails for multiple days and it has gotten to the point where she has basically called me a liar. This site is not user friendly. If you're a buyer you will be ripped off and if you are the seller they don't want you around unless you are drop shipping a fake product. I can't prove it but the drop ship companies probably own tophatter and don't allow the little guy like me to get a piece of the pie. My advise is to stay away. There's better more honest ways to sell
The sellers' listing price on the items are so fake and outrages. You can buy the stuff cheaper at the store or on eBay. I brought two items and found them cheaper at Walmart. I think the company (Top Hatter) should make sure their sellers are being honest about the prices and the description of their products. One of the item was a AB Gymnic Electronic Body Muscle Arm leg Waist Abdominal Massage Exercise Toning Belt Slim listed at selling for $198.00 Are you kidding? I found it for $3.00 and free shipping. Don't be deceived in thinking you are saving!
Hi Sammi,
We appreciate your feedback, thank you for sharing.
Tophatter has very strict policies in place to make sure sellers are representing items correctly. If you have a question about a specific price you see please write our support directly so we can investigate; http://tinyurl.com/j8eo7hu.
Warm regards,
Felicia
We ordered a few items from the site. The rings we got were all costume jewelry that you can get anywhere else for around the same price or even cheaper. The gold and silver we got are a waste of time to buy. And the coin we got was the wrong year. I got suckered once but it won't happen again.
Hi Samantha,
I'm very sorry that you've been dissatisfied with your orders. With our easy return policy, you can request to return the item for any reason within 30 days from delivery. See more details here: http://tinyurl.com/h7xokwj.
If you need assistance with your order, please reach out to our dedicated customer support team here: http://tinyurl.com/j8eo7hu
Thank you,
Felicia
We bought what was told a 1893-Morgan silver dollar, and got a 1890 morgan silver dollar copy.we would like are money back Horace. Dont buy anything from this ripoff
Hi Judy,
I'm very sorry to hear you received an incorrect item. With our easy return policy, you can request to return the item for any reason within 30 days from delivery. See more details here: http://tinyurl.com/h7xokwj.
If you need assistance with your order, please reach out to our dedicated customer support team here: http://tinyurl.com/j8eo7hu
Thank you,
Felicia
Thank you Top Hatters, I am a avid buyer from you and everything that I have received I have truly love. Very cheap, reasonable, which makes it easy on a fixed income. My grandchildren and some other family members are already finished for Christmas because of the lower cost. So excited to continue to shop with you. Thank you.
Kimberly,
Thank you for taking the time to share your experience with us. It is a pleasure to have you as a valued member of the Tophatter community.
Best,
Felicia
Wow, what a rip off. Cheap mini projector that is not stated in the ad. Poor plastic quality and a phone number that doesn't work. Really disappointed and I feel like a complete sucker.
Tom,
I'm very sorry to hear you were not pleased with the items received. With our easy return policy you can request to return a item for any reason within 30 days from delivery.
Please see full details on our return policy here: http://tinyurl.com/h7xokwj
Additionally, Tophatter doesn't have a call center or offer live phone support at this time, but we are available via email 24/hrs a day, with response times less than 5 hours. Our customer support team can be reached here: http://tinyurl.com/j8eo7hu
Warm regards,
Felicia
Returning your request to contact you over my repeated attempts to correct a problem. I am customer*******- Amy Lankford. Not a happy customer
Top hatter will not refund funds ot give credit after you complete payment on any item.
I have purchased over 40 items. And its not the seller/supplier. Funds are not released to seller and not refunded to customer.
HI there,
I see that you opened a Support Ticket with the Seller on July 2,2017, requesting a refund due to 'no longer needing it'.
Because Order #: 31294878 was refunded so quickly after payment, the transaction is actually void. This means your payment will not settle on your credit card/bank statement. In other words, your bank placed the funds on hold but no funds will come out of your account.
To explain this further, payments are processed through your bank in two steps. First, there's an approval, then after approximately 24 hours, there is a settlement. Orders that have been approved show in a pending status on your statement, then they move to a settled or completed status.
The payment transaction for this order will disappear from the pending payments section of your statement within 5-7 business days and will never move to the completed status.
If you have any questions about the void transaction please contact your card-issuing bank by calling the toll-free number on the back of your card.
Warm regards,
Felicia
The Learning Computer is a cheap plastic toy that looks like a 10 inch Tablet in the picture, you can buy for $13-$15 delivered from other sites. Seller advertise that they are knocked down from $358 to try and get people into an overpriced bidding war. These things would have been lucky to be $20 when they come out, and even then they would have been over priced as they are cheap and nasty. False advertising!
Natasha,
I'm terribly sorry to hear you were not satisfied with the item you received. With our easy return policy, you can request to return the item within 30 days from delivery, for any reason.
Please see full details on our return policy here: http://tinyurl.com/h7xokwj. If you need assistance opening your request, please reach out to our dedicated customer support team here: http://tinyurl.com/j8eo7hu
Warm regards,
Felicia
Won the auction for a watch for $8, received 2 and billed for $12 on the second one. Worth only about $3. Real junk, went to send them back, you go through all this unnecessary bs before you say the heck with it and donate it to Goodwill.
Hi Cynthia,
I reviewed the details of your order and see the first watch was won for $8 and the Special offer (Buy one, get one for $12) was also purchased. I'm truly sorry to hear you were not pleased with your items.
I've requested a return for you for Order #: 31201698.
Please check your email for a separate message that includes the pre-paid return shipping label and instructions for packing your item. Be sure to send the item back in the mail within 7 days of creating your request. Your refund will be processed as soon as the package has been returned to the seller.
I've also sent the link to your return label in a private message.
Please note: failure to use the return label before it expires in 7 days will result in your return request being closed. Although, you can still receive a refund by returning the items at your own expense.
If further assistance is needed, please contact our dedicated customer support team via email here: http://tinyurl.com/j8eo7hu
Warm regards,
Felicia
I have bought several items for Tophatter and did have 1 problem with a smartwatch, the band on one side had come off very easily, but the rings, and a drone, well their great! I think what people fail to realize is that the items are cheap, but not made cheap and for the price! Who wouldn't want to give it a try! I've read reviews that said Don't get sucked in! Well it is that fun, but hey we all have a life out here in the world too! Tophatter. I recommend and have to friends. I truly believe you will be glad you checked it out! Happy Buying (or just looking).
I will NEVER buy again or recommend Tophatters to anyone. The items are absolute rubbish of very very poor quailty. It cost me $100 to have things returned using tracking but I still cannot get that money back or the cost of the items and the original postage I paid. One item is lost and no way will they refund me my money. I have repeatedly told them I have followed their instructions all to no avail. The company should be CLOSED DOWN. Australian's DONT BUY anything ELECTRICAL cause it doesnt fit with Australian standards. The trouble is you dont know where the item is coming from until it actually arrives. Most of the stuff is coming from China and is of very very poor quality. I am now out of pocket around $250 and have no items to account for the money. Not matter how many times I contact Tophatters, they will not listen or refund my money.
Hi Debbie,
I reviewed your account and support history and see that our staff has assisted with each inquiry regarding these orders.
Order #29369986 - was successfully delivered to your location on June 26,2017, per Australian Post tracking. Because the item shows to be delivered we are unable to require a refund for this order.
Order #29421540 - Cost of return is at the buyer's expense with a $9 credit issued to reimburse partial shipping cost for return on July 10,2017. The credit expires on August 9,2017. Return tracking is valid and a full refund has been processed today, July 20,2017. You will see your funds returned to your account within 3-5 business days.
Order #29111830 - Cost of return is at the buyer's expense with a $5 credit issued to reimburse partial shipping cost for return on July 11,2017. The credit expires on August 10,2017. Return tracking is valid and a full refund has been processed today, July 20,2017. Please allow 3-5 business days for your funds to show on your bank statement.
Order #29023134 - A credit was not issued for this return and cost of return is at the buyer's expense. The return tracking is valid and a full refund was processed today, July 20,2017. You will see your funds returned to your account within 3-5 business days.
Order #28956985 - The return tracking number provided for this order is resulting in an invalid status on several tracking websites used to verify. It would help greatly if you could send us a image of your receipt showing the tracking number or a printout from your local Post Office. Our customer support team can further assist at that time, please contact us here: http://tinyurl.com/j8eo7hu
Warm regards,
Felicia
I've been very happy to use Tophatter. Even if I make a mistake, there's always a fix for the problem. Just overall a fun 'place' to be.
I have purchased 2 items now and what a joke. The first ring which tarnished in 2 days. The 2nd a watch for my husband, when it arrived I took it out of the packaging and the watch backing was off. To ship back I need to provide a tracking number which would cost more than I ever paid for the item. I will dispute it with my credit card as faulty goods.
I received the ring I ordered when Tophatter said I would. Great timing and coordination. The ring is lovely, sparkles like the real thing. Already got many
Compliments on it. Also, it's much fun bidding and not going financially broke.
Great distraction from the rotten politics of today. I am very pleased.
I bid on a few items and won only to find out I could get the exact same item on Ebay and other sites for so much less. Example, I got the 'as seen on TV pet groomer glove" for $6. Looked it up on Ebay and could get the same items for $1.39. I also won the bid for 20 climbing strawberry seeds for $7 but found the exact some thing (even the same photo of the plant) on a different site for $4.99 for 50 seeds!
Hi Cynthia,
I'm sorry that you weren't able to find great deals while buying on Tophatter. In an auction format, it's up to each buyer to review the item description prior to bidding, taking note of all key details, to decide what is a fair or reasonable price based on the value he or she places on the item. Bidders decide how high they are willing to bid, and can stop bidding at any time.
If you are unhappy with your orders, a request to return can be open within 30 days from delivery for any reason. See full details here: http://tinyurl.com/h7xokwj.
Warm regards,
Felicia
I bought two items from Tophatter, an eyeshadow palette and a wireless phone charger, shortly after I downloaded the app. The eyeshadow palette broke immediately when I tried to open it, and the wireless charger didn't work.
I wouldn't recommend spending any amount of money on this site. Regardless of how good the deal may seem, chances are it isn't what you were expecting.
Olivia,
I'm very sorry to hear about the condition of your items. I reviewed the order details and unfortunately, they both have lapsed our Buyer Protection window. Please review our FAQ: http://tinyurl.com/jeura4f for more details.
In the future, if there is a problem with an order, please be sure to request a return as quickly as possible.
Warm regards,
Felicia
It was ok. I bid by accident when I was trying to look at the description. It was not expensive so I just figured it was my mistake I will take it. When I received it I happened to do a search because I was not familiar with the company name that made my item and then I saw that I could have got it on another online auction site with "buy it nows" less than half the price with free shipping.
Hi Marilyn,
I'm sorry to hear you accidentally won an item and unsatisfied with the cost. In an auction format, it's up to each buyer to review the item description prior to bidding, taking note of all key details, to decide what is a fair or reasonable price based on the value he or she places on the item. Bidders decide how high they are willing to bid, and can stop bidding at any time.
If you are unhappy with the item for any reason, a request to return can be open from your My Order page within 30 days from delivery. Full details can be viewed here: http://tinyurl.com/h7xokwj
Warm regards,
Felicia
Be warned! Don't get sucked in at all! They do not allow you to cancel and when you do you are blocked! I tried to get my account closed and my credit card information to be deleted and they have not done it! Bad business.
Mandy,
Tophatter has a cancellation policy which can be viewed in our FAQ here: http://tinyurl.com/z6fpw8f. Unfortunately, you've exceeded the cancellation limit and have been blocked from bidding for a year. However, the Buy Now option is available if you choose.
Removal of your personal information can be completed by signing into your account - Settings (on app) - Manage credit cards - Remove. For your convenience, I have removed your information on your behalf and canceled your account.
I hope you'll consider using Tophatter again in the future.
Warm regards,
Felicia
Since my last review I went back on top Hatter couple weeks ago and check them out again now I'm very very very careful on the items I do bid on I did have a few problems on some things and customer service refunded me right away I still did get a few items that was nowhere near what the picture was but as I understand top Hatter doesn't have anything to do with that but I do realize if you complain about the same item over and over again they will do something about that seller so they do still have great deals customer service has been much better and I've shopped on it again just watch what you're shopping for and watch those shipping prices to they charge way too much for shipping that's another thing they need to watch out for the customer charges way too much for shipping for t-shirts and and little items I hope this helps anybody
Abby,
Customer support response time to email inquiries is less than 10 hours. Please contact our customer support team for personal account assistance via email here: http://tinyurl.com/j8eo7hu.
For items you are unhappy with; a request to return can be open within 30 days from delivery as explained in full detail here: http://tinyurl.com/h7xokwj. Once you've returned your item with valid tracking a full refund will be processed.
For items not delivered to your location; please reach out to our support team and we would be happy to review the tracking details and resolve with you. If your items are not delivered to your location within our extended shipping time a full refund will be processed.
Warm regards,
Felicia
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Hi Will,
I'm sorry to hear you're having trouble with the sale of some of your items.
Please note on Tophatter every listing is subject to review. Tophatter Staff may require information such as proof of purchase, additional photos or further details pertaining to the listed item at any given time. When listings are reviewed many sellers are required to provide more information in order for the listing to be scheduled for auction.
We recommend having the gold nuggets tested for gold content/quality at your local jeweler. This way, the item(s) can be listed accurately and in-depth.
You can find our seller listing guidelines in our FAQ, here: https :// tophatter. Com/topics/Selling/subtopics/Listing%20Guidelines
Additionally, our dedicated seller support team is here to help via email and can be contacted here: http://tinyurl.com/j8eo7hu
Warm regards,
Felicia