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Tophatter Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in its engaging auction format and a diverse range of products that some users find enjoyable and affordable. Many appreciate the responsive customer service, which has been effective in addressing issues and facilitating refunds. However, significant concerns persist regarding product quality, with numerous complaints about receiving damaged or inferior items. Additionally, customers have reported frustrations with order cancellations and difficulties in the returns process. Overall, while the platform offers a fun shopping experience, it must improve product reliability and support to enhance customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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I've been a customer of tophatter for quite a while. I have never once had any problems with the items I purchased.
The jewelry is costume fake jewelry, I got a camera that didn't work, the wrong watches that FYI was supposed to be my sons 21st bday present never received it, other sellers waited so long to send me what I bought it was too late to return it. Total ripoff all the way around. I won't be back..
Communication is simply awful! Still waiting for answers to 4 messages regarding cancelled orders by Tophatter.
Evelyn,
I reviewed your support history and see that each of your inquiries has been responded to by our staff in less than 2 hours from receiving them. Please ensure you have [email protected] added to your safe sender's list (email contacts) to ensure successful Tophatter communication.
The most recent response to you is as follows:
Unfortunately, the payment was not approved by our processor. Your order has been canceled and the payment is void. Because we are not provided with details regarding the reason for declines, we have put together some tips which can hopefully help to avoid facing the same issue again with future purchases:
If you have a large number of purchases in a short period of time, we suggest waiting to bid or pay for any additional unpaid orders until tomorrow, when your next payment may be successful.
Be sure your items are shipping to the credit card billing address.
If you were trying to pay using a prepaid or gift card from a major credit card company, these may be accepted as long as the cards are registered online with a billing and mailing address. To learn more, visit the website on the back of the card or call the toll-free number found there, then try paying for your next order after registering the card.
Optionally, you could pay for future orders with PayPal
Thank you for your patience and understanding,
Felicia
I love the Top Hatter's App but the only thing I would like to see change is the things you love should be displayed more. I would like to see the things I like and new things that's in the works
Tyrhonda,
Thank you for writing your review for Tophatter! We are delighted to know you have enjoyed shopping on Tophatter. We value all feedback and suggestions as it helps us grow. I'm happy to pass on your thoughts to our developers.
Warm regards,
Felicia
I have literally bought so much from Tophatter, only had 2 issues, but they made it right. I get my things that I order, delivered fast. I really enjoy the items.
Linda,
Thank you for taking the time to write a review for Tophatter. We truly appreciate you being a valued member of the community and your continued support!
Warm regards,
Felicia
Ordered a cheap $6 item from their Dollar Start site and attempted to pay with the same debit card that I have shopped online with for over 2 years. I immediately got told that my billing address was different than my shipping address? I sent in a complaint to customer Non-service and received a series of childish answers to my problem, they act as though my very real problem is some type of non-existent joke. The idiots stand by their ludicrous claim that there is some mystery address that I am concealing. I have shopped with Amazon, eBay, and countless other sites and NEVER had one issue or problem. Stay away from this site it is run by morons that don't give a flying crap about their customers!.
I've just won an auction for what looks to be a very nice digital camera. I just paid a total of $18 including shipping. Please send me what I paid for, I really don't want to go thru hell once it gets here. Also, it's scheduled to me here by August 30th, WHY so long?
Anyway, I really hope I'll be able to give you a good review once I've gotten my purchase. I will be checking my credit card statements to make sure the 1st order I canceled actually returned the funds. I thought I was bu ying a camera the first time but only after paying did I read the fine print to find out the camera in the picture was not included. So I requested a refund immediately then went and found the camera that I just bought.
I've been reading these reviews and to be honest, I'm kind of scared about all of this right now. Please don't rip me off :(
Hi Amber,
I reviewed the details of your first order and because the order was canceled immediately after purchase the transaction is Voided. This means your pending payment will fall off of your bank statement without going through with the charge, so no worries there.
After review of your second order, this is unfortunately a purchase for the glass protector piece for the camera and not the camera itself. I'm very sorry about the confusion. Here is the title: "Cool Super Nice PULUZ Camera 2.5D Curved Edge 9H Surface Hardness Tempered Glass Screen Protector for Nikon D500/D600/D610/D7100/D7200/D750/D800"
You can receive a refund for this order by marking the unopened package as "Refused" once it's delivered to you. Be sure the package is not open, this is important. After you have completed this contact our customer support team to let us know. Once the tracking has updated to show the refused status a full refund will be processed.
Again, I'm terribly sorry for the confusion of the title of your item. I have reported the item and seller to our seller account managers for further review.
Our customer support can be reached via email here: http://tinyurl.com/j8eo7hu
Warm regards,
Felicia
JUNK and wrong items delivered, nothing is what the picture shows, some items never arrived, some items arrive broken. I bought 19 items and 17 were either junk or did not arrive at all. No contact information for the sellers. Go to DHGATE and buy direct for better deals.
Joe,
I'm sorry to hear you haven't been satisfied with your purchases. With our easy return policy, you can request to return a item for any reason within 30 days from delivery. See full details here: http://tinyurl.com/h7xokwj.
Additionally, if you haven't received a item within 60 days from delivery, please contact our customer support team http://tinyurl.com/j8eo7hu, and a refund will be processed. Details regarding items not received can be found in our FAQ here: http://tinyurl.com/zfc5lpn.
Thank you for your patience and understanding,
Felicia
Same as police auction you buy a few things and they disappear in the post and refund because it sayes items has ben delivered
Steen,
I'm terribly sorry to hear you didn't receive your item. When a package shows delivered, we recommend calling the local post office to ask the supervisor to attempt to locate the package using the tracking number. If the post office is unable to assist, you may file a complaint with the USPS at the following link: http://tinyurl.com/pll5os5
Please review our FAQ regarding items not received here: http://tinyurl.com/zfc5lpn
Thank you for your understanding,
Felicia
I was soo excited re the bids I won. MSRP pricing for jewelery is a joke. I am returning all items I received. They are cheap crap, even though most had MSRP of >$300. RIPOFF!
Sandra,
Tophatter has very strict policies in place to make sure sellers are representing items correctly. If you have a question about a specific price you see please write our support directly so we can investigate; http://tinyurl.com/j8eo7hu.
Additionally, with our easy return policy, you can request to return a item for any reason within 30 days from delivery. See full details here: http://tinyurl.com/h7xokwj.
Warm regards,
Felicia
Bought a few items but after receiving a ankle bracelet advertised as really expensive but looked like cheap costume jewelry I began looking at the few products I purchased on line. Sure enough it was all cheaper by about 95%. Shame on me for not doing my homework and being gullible.
Hi De,
I'm sorry to hear you received a item that was not as described. With our easy return policy, you can request to return a item for any reason within 30 days from delivery, as explained in our FAQ: http://tinyurl.com/h7xokwj.
If you need assistance with your return contact our customer support team here: http://tinyurl.com/j8eo7hu
Warm regards,
Felicia
I had ordered 2 items, but they didn't send me the items it was in the picture. They show good & sell plastics. Don't trust them. Robbers
Zahara,
I'm sorry to hear you received items that were not as described. With our easy return policy, you can request to return an item for any reason within 30 days from delivery.
See full details here: http://tinyurl.com/h7xokwj
Warm regards,
Felicia
Ughh this sucks I seriously bought a 400$ alienware laptop its been like a year since that and I think its time to complain it has'nt been shipped yet
Please provide me with an accurate order number and I'd be happy to assist further.
Thank you,
Felicia
At first I was very happy with Tophatter. I was purchasing pieces of jewelry that were marketed as solid sterling silver and are actually stamped. 925 but they are not. The quality is very nice on most and I was very happy and continued to buy. However one day I decided to test the shank of a ring and it fried with the acid test and instantly revealed copper under the super thin silver plate. In fact more like a silver wash to me. So I continued to test many more and every single one was copper. If there is a law in the US that all fine jewelry has to be stamped with their metal content this this site is breaking the law. At the very least they are sponsering and allowing sellers on their site to rip off the public in my opinion for as long as they can get away with it. They pretend not to know and say that they do not allow fake items but THEY KNOW. Who would think of testing brand new jewelry, especially silver because an acid test leaves a mark and who wants to do that to a new piece of jewelry? But I purchase to resell sometimes and glad I tested these or I would have been labeled the thief. To be fair they do refund quickly if you are not satisfied for up to 30 days. But if you put the jewelry away and only wear it occasionally you won't know until it is way too late to return. In my case many of my items were past the 30 days and you have to return them as they were shipped to you and once you test them and the copper shows they are no longer how they were shipped to you. My advise... purchase other items there, I have had no problem with those things, only the jewelry is bad. Otherwise only pay for what you would pay for costume jewelry, even if they say it's guaranteed Sterling... it's a lie, every single piece I purchased was fake. Beware!
I ordered a few items from the site. The price is more expensive than another sites. I got suckered once but it won't happen again. I bought mini dvr camera Camcorder and I received a camera without braind and not work.
Deolinda,
In an auction format, it's up to each buyer to review the item description prior to bidding, taking note of all key details, to decide what is a fair or reasonable price based on the value he or she places on the item. Bidders decide how high they are willing to bid, and can stop bidding at any time.
Additionally, with our easy return policy, you can request to return a item for any reason within 30 days from delivery. See full details on our return policy here: http://tinyurl.com/h7xokwj
If you need assistance with your return please reach out to our customer support team here: http://tinyurl.com/j8eo7hu
Warm regards,
Felicia
My Actual Fees
Sales $496.00
Seller Fees $321.00
They are just stealing from you as a seller even with great products.
Find other sites to sell if you are a seller.
George,
I'm sorry you didn't have a great experience on the platform as a seller. Our fees are comparable to other similar platforms but I understand you weren't happy with them.
Our dedicated seller support team is available 24 hours a day and responds to concerns reported through our form or email within one business day, but usually much sooner. Customer support response times are currently under 6 hours.
Once again I am sorry that our platform didn't work out for you. Please contact us http://tinyurl.com/j8eo7hu and our team will be happy to assist.
Warm regards,
Felicia
Won an auction at 20 dollars and was billed at 35 dollars. After trying twice I was finally contacted back stating that there records show it went for 35.00. Absolutely not. I bid only once and when it was at 20.00. Watched it go once, go twice and show I won. Tophatter says send them a screen shot of the transaction showing I won it at 20.00. Who are they kidding? You can't take a screen shot of something that has passed a week ago, and they know it. They have refused to refund the difference. It's not the 15 dollars that bothers me it's being taken in this way.
Hi Art,
I reviewed the details for item #45366300 and see that there were 38 total bids placed between 13 unique bidders. The final hammer price was, in fact, $35 for this item. This can sometimes occur with a slight loss of connection while bidding and when there are several bids being placed at once. Please note, because winning bid prices are final a reimbursement of any amount cannot be processed.
I see that a return request has been opened and a return shipping label provided to you through email. Please return the item and enter the tracking number to your return request within 7 days. When we see the item is being returned/delivered back to the seller a full refund will be processed. See full details on our return policy here; http://tinyurl.com/h7xokwj.
Warm regards,
Felicia
Hard to get a hold of I would like the one that said I was getting the 24ich one like it said it was
Hi Vanessa,
I'm sorry to hear that Order #: 32509950 didn't work out, and I see you've processed a return request. In this instance, a full refund has been issued and the return of the item is not required. You may keep the item.
Unfortunately, we don't support the replacement of items or exchange at this time. Thank you for being a valued customer, and we hope things work out better next time.
Warm regards,
Felicia
I have received the wrong items, broken items and just crap items. Wheen something does go wrong, I am stalled or ignored until the return time is over.
Hi Vivian,
I have reviewed your account, including inquiries sent to customer support. Customer support has responded to each of your inquiries within a couple of hours, informing you that return shipping for your returning orders will be at the buyers expense.
Please return the items with valid tracking within 7 days of opening your returns. The tracking numbers can be manually entered into your return request from your My Orders page. Once we see the item is being returned/delivered to the seller a full refund will be processed.
See full details on our return policy here: http://tinyurl.com/h7xokwj
Warm regards,
Felicia
In order for this site to work for you, you need to know what your buying and the cost of it if you purchased it in the normal way. You can't be upset if you don't do your research. Every deal isn't a deal and you need to be careful. Recently I purchased a 3 piece multi colored pearl set. It was a pearl set, but not multi-colored? Disappointed. I have made about 25 purchases, and I am 50 50 on whether I will be making anymore.
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Beverly, thank you kindly for writing your review for Tophatter. It is refreshing to have your continued support, we appreciate you!