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Tophatter

3.4
tophatter.com

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Tophatter Reviews Summary

The company has garnered a mixed reputation among customers, with notable strengths in its engaging auction format and a diverse range of products that some users find enjoyable and affordable. Many appreciate the responsive customer service, which has been effective in addressing issues and facilitating refunds. However, significant concerns persist regarding product quality, with numerous complaints about receiving damaged or inferior items. Additionally, customers have reported frustrations with order cancellations and difficulties in the returns process. Overall, while the platform offers a fun shopping experience, it must improve product reliability and support to enhance customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
282
value
283
shipping
286
returns
209
quality
283

We monitor reviews for authenticity

Australia
1 review
1 helpful vote
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. Paid $18 for a Frozen 7 colour changing Led Digital Alarm Clock for kids which I went to the Post Office to track it and they had no record of it being sent. It was suppose to arrive on the 4-6 June. The Order No. #*******. Tracking No. China-EMS LX*******CN. I had no way to contact TopHatter to make the complaint. Very disappointed.

Date of experience: August 1, 2017
Georgia
1 review
0 helpful votes
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I have only been disappointed one time with a purchase from Tophatter. I have made many purchases & will continue to do ao

Date of experience: August 1, 2017
North Carolina
1 review
1 helpful vote
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Satisfaction is guaranteed
August 3, 2017

There is a large varieties of products and some for free shipping. As a whole you get what you pay for. Disputes are handle in a timely manner.

Date of experience: August 1, 2017
Tophatter S. Tophatter Rep
over a year old

Sandra,

Thank you for taking the time to write your review. We are delighted to have your continued support of Tophatter.

Warm regards,
Felicia

Texas
1 review
1 helpful vote
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They're great
August 3, 2017

I have liked them from my first purchase of goods from them. They have bent over backwards to satisfy any purchase I've made!

Date of experience: August 1, 2017
Tophatter S. Tophatter Rep
over a year old

Thank you for your support, Leroy! We're excited to hear you are enjoying shopping on Tophatter.

Best,
Felicia

Georgia
1 review
0 helpful votes
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#1 Tophatter
August 3, 2017

Excellent products, always buying new items. I have received my items in excellent shape. This store carry brand name merchandise, every clothing item fits, an if you have an item to return, there is no problem with returns

Date of experience: August 1, 2017
Colorado
2 reviews
1 helpful vote
Follow LAVONNE W.
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I love this site.
August 4, 2017

I appreciate the variety of your products being offered. The only thing I have found wrong is the clothes are sized wrong.

Date of experience: August 1, 2017
Florida
1 review
0 helpful votes
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Very Addicting
August 4, 2017

This is really fun and some great deals. I was so excited to make my first purchase that I purchased a man's chain. Don't need it, ha

Date of experience: August 1, 2017
Ohio
1 review
3 helpful votes
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Junk
August 4, 2017

I have a watch that the winder came off the first time. An Aeroplane, Drone, car that don't work the smallest camera that you have to spend afortune on still waiting for massaging/pain gadget I ordered in june, should I go on.

Date of experience: August 1, 2017
Canada
1 review
0 helpful votes
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Jewelry
August 4, 2017

I have been very satisfied with the Jewelry I bought with the exception of one which had been damaged in the mail. I emailed Tophatter and the price of the ring was immediately credited back to my account. So the service was excellent.

Date of experience: August 1, 2017
New York
1 review
2 helpful votes
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The products are ok
August 4, 2017

I wish there were more bed things. Like lots of pillows and things of that nature. There was a better way to return items. I have to send an item back and it costs me more to send back than it did to order the thing. We should get ALL our money back.

Date of experience: August 1, 2017
Canada
1 review
4 helpful votes
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Some stuff not worth it's rating
August 4, 2017

Some of the stuff I have ordered were like CHEAP N
KNOCKOFFS AND some I can't even use as it came with missing parts

Date of experience: August 1, 2017
Georgia
1 review
1 helpful vote
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Tophatter customer
August 4, 2017

I have gotten some good quality items enjoyed everything I have ordered some of my items I didn't receive two of my items was sent back cause one was broken and the other one was to small

Date of experience: August 1, 2017
Iowa
1 review
2 helpful votes
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Great Buy's!
August 4, 2017

It's great, but sellers need to put receipts in the packages when they ship! Some do and a lot of them don't! Many times when trying to bid I see "Failed to place bid" I have to refresh the page many times and still can't place my bids!

Date of experience: August 1, 2017
Canada
2 reviews
1 helpful vote
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Excellent site
August 4, 2017

I think this site is awesome and have recommended it to many of my friends. Awesome awesome awesome awesome awesome awesome awesome

Date of experience: August 1, 2017
GB
1 review
0 helpful votes
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Excellent service, great products
August 4, 2017

5 stars, accurate photos and fast delivery. Very impressed with everything I have recieved. Definitely recommend Topphatter

Date of experience: August 1, 2017
New York
1 review
0 helpful votes
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Quick delivery
August 4, 2017

My product was delivered quickly and was just as described on website. Would definitely recommend this seller.

Date of experience: August 1, 2017
Kansas
1 review
0 helpful votes
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Very happy with my finds
August 3, 2017

I have ordered quite a few things from Tophatter and have been very pleased. I have gotten all my items in a very timely manner. I will continue to purchase items from this site.

Date of experience: August 1, 2017
Canada
1 review
0 helpful votes
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FPKIT
August 3, 2017

Mostly very good, one item and not your fault. A $84.00 price from Canada post to return a $20.00 item. I will donate the item some where and stand the loss.

Date of experience: August 1, 2017
Massachusetts
1 review
4 helpful votes
Follow JAMIE L.
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I have purchased a lot of stuff on Tophatter and been out of pocket ALOT OF $$$ BECAUSE I WOULD HAVE TO PAY 4 TIMES THE AMOUNT TO SHIP BACK THAN WHAT I PAID:-***(

Date of experience: August 1, 2017
Tophatter S. Tophatter Rep
over a year old

Jamie,

I'm terribly sorry to know you've been disappointed with some items. When the buyer and seller are located in different countries, we are unable to provide free return shipping labels for these cross-border transactions. In these cases, buyers may receive a store credit to offset some of the cost of returning the item at their own expense.

See full details on our Return Policy in our FAQ here: http://tinyurl.com/h7xokwj

Thank you for your understanding and patience,
Felicia

California
1 review
1 helpful vote
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Review
August 3, 2017

I have been very satisfied with the service I have had on Tophatter so far! They refunded money when items ordered we're not delivered.

Date of experience: August 1, 2017