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The company has garnered a mixed reputation among customers, with notable strengths in its engaging auction format and a diverse range of products that some users find enjoyable and affordable. Many appreciate the responsive customer service, which has been effective in addressing issues and facilitating refunds. However, significant concerns persist regarding product quality, with numerous complaints about receiving damaged or inferior items. Additionally, customers have reported frustrations with order cancellations and difficulties in the returns process. Overall, while the platform offers a fun shopping experience, it must improve product reliability and support to enhance customer satisfaction.
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. Paid $18 for a Frozen 7 colour changing Led Digital Alarm Clock for kids which I went to the Post Office to track it and they had no record of it being sent. It was suppose to arrive on the 4-6 June. The Order No. #*******. Tracking No. China-EMS LX*******CN. I had no way to contact TopHatter to make the complaint. Very disappointed.
I have only been disappointed one time with a purchase from Tophatter. I have made many purchases & will continue to do ao
There is a large varieties of products and some for free shipping. As a whole you get what you pay for. Disputes are handle in a timely manner.
I have liked them from my first purchase of goods from them. They have bent over backwards to satisfy any purchase I've made!
Thank you for your support, Leroy! We're excited to hear you are enjoying shopping on Tophatter.
Best,
Felicia
Excellent products, always buying new items. I have received my items in excellent shape. This store carry brand name merchandise, every clothing item fits, an if you have an item to return, there is no problem with returns
I appreciate the variety of your products being offered. The only thing I have found wrong is the clothes are sized wrong.
This is really fun and some great deals. I was so excited to make my first purchase that I purchased a man's chain. Don't need it, ha
I have a watch that the winder came off the first time. An Aeroplane, Drone, car that don't work the smallest camera that you have to spend afortune on still waiting for massaging/pain gadget I ordered in june, should I go on.
I have been very satisfied with the Jewelry I bought with the exception of one which had been damaged in the mail. I emailed Tophatter and the price of the ring was immediately credited back to my account. So the service was excellent.
I wish there were more bed things. Like lots of pillows and things of that nature. There was a better way to return items. I have to send an item back and it costs me more to send back than it did to order the thing. We should get ALL our money back.
Some of the stuff I have ordered were like CHEAP N
KNOCKOFFS AND some I can't even use as it came with missing parts
I have gotten some good quality items enjoyed everything I have ordered some of my items I didn't receive two of my items was sent back cause one was broken and the other one was to small
It's great, but sellers need to put receipts in the packages when they ship! Some do and a lot of them don't! Many times when trying to bid I see "Failed to place bid" I have to refresh the page many times and still can't place my bids!
I think this site is awesome and have recommended it to many of my friends. Awesome awesome awesome awesome awesome awesome awesome
5 stars, accurate photos and fast delivery. Very impressed with everything I have recieved. Definitely recommend Topphatter
My product was delivered quickly and was just as described on website. Would definitely recommend this seller.
I have ordered quite a few things from Tophatter and have been very pleased. I have gotten all my items in a very timely manner. I will continue to purchase items from this site.
Mostly very good, one item and not your fault. A $84.00 price from Canada post to return a $20.00 item. I will donate the item some where and stand the loss.
I have purchased a lot of stuff on Tophatter and been out of pocket ALOT OF $$$ BECAUSE I WOULD HAVE TO PAY 4 TIMES THE AMOUNT TO SHIP BACK THAN WHAT I PAID:-***(
Jamie,
I'm terribly sorry to know you've been disappointed with some items. When the buyer and seller are located in different countries, we are unable to provide free return shipping labels for these cross-border transactions. In these cases, buyers may receive a store credit to offset some of the cost of returning the item at their own expense.
See full details on our Return Policy in our FAQ here: http://tinyurl.com/h7xokwj
Thank you for your understanding and patience,
Felicia
Answer: There is also the FEDERAL TRADE COMMISSION that can help with these types of problems
Answer: You have to read the descriptions. It will tell you if it's real or plated.
Answer: Do not deal with this company,,, all jewelery is crap n cheap
Answer: Tophatter will screw you over. Shop Amazon or overstock.
Answer: Good luck! Tophatter rippes off the sellers so they are not going to be very likely to return your money.
Answer: Justin you are absolutely correct. I find out the hard way. I had my own auction with nice AUTHENTIC designer items and cosmetics (Becca, Cargo, Smahbox, Too Faced, etc). I lost big time. $40 Cargo palette sold for $10; it cost me $15. Items that I started higher to cover my cost never sold. I still had to pay fees for the item being listed. A $200 Calvin Klein purse sold for $20; it cost me $80 wholesale. Run!
Answer: If you end up buying a few items from the same seller they can do a combined shipment but you rarely get the same buyer items since they only let the sellers sell 10 items a day. It is different for the sellers that have their own auctions.
Answer: You will notice the same names no matter the day, time etc. Bidding against you very often. Is it a coincidence? Personally I don't believe in coincidences.
Answer: Depends on what you are selling. Yes, a lot of items go unsold in the jewelry and accessories categories... as well as others. Coach and Michael Kors and other designer brands, not much goes unsold, because here's the catch - - you pay fees on the starting bid. TH wants everything to start at $1. So you get punished if you start higher as to not get screwed by a low purchase price. Say you buy a designer bag for $120. If you start that bag at $100, you're already paying over $10 in fees. **IF** you can manage to sell it for a profit, there are still the commission and bank fees. If you start it at $1, you're barely paying any listing fees but it might only sell for $80 (or less!). So, less fees, but you lost your ass on the item. It's messed up. Most sellers have put in their time to see if they can make a profit or to see if TH will change, but they all seem to end up leaving. I'm convinced the only ones who stay to sell there are the counterfeit or crappy quality sellers who are buying items for next to nothing, because that seems to be the only way to make a profit there these days. I would go the ebay route if you're looking to sell.
Answer: Yes! Sale of counterfeit items is prohibited. If you are concerned about the authenticity of an item purchased on the platform, you may return it for up to 30 days from delivery. See full details on our return policy here: http://tinyurl.com/h7xokwj.
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Sandra,
Thank you for taking the time to write your review. We are delighted to have your continued support of Tophatter.
Warm regards,
Felicia