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The company has garnered a mixed reputation among customers, with notable strengths in its engaging auction format and a diverse range of products that some users find enjoyable and affordable. Many appreciate the responsive customer service, which has been effective in addressing issues and facilitating refunds. However, significant concerns persist regarding product quality, with numerous complaints about receiving damaged or inferior items. Additionally, customers have reported frustrations with order cancellations and difficulties in the returns process. Overall, while the platform offers a fun shopping experience, it must improve product reliability and support to enhance customer satisfaction.
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Never received package was sent to different zip code and customer service was no help so for this one package i have deleted the app and will no longer use your service thank you.
Thank you so much for the great service and the good product.
And the very good prices.
I will shop again
Thank you
The first ring I received a stone fell out of the setting, I found it and glued it back in. The next ring I bought turned my finger green. The next ring the silver coating is coming off and I can see the brass. The next ring I bought, a Swyarwoski crystal came out and I never found it. I have decided not to buy any more rings or anything else from you.
Mostly good value for items purchased. Occasionally if coming from China it takes much longer for delivery and item often arrives with no box and sometimes no instructions.
Except for a very pieces of jewerly, they turned color on me and made green circles on my neck and finger.
When ever I have a problem, they are fast to make it right. I have had to request refunds a few times but it is more the post offices fault. They delivered my items in a few different states and even in another country but I always got refunded except one time. Not sure were the package went but it wasn't to me so i was denied a refund because it was delivered somewhere in my city
I have ordered severely items on this site and had enjoyed each and every one. I will continue to shop there
I was really disappointed with the extensions. Its not at all like whats pictured! All i got was one very thin clip on.
I'm pleased at the majority of the products I have received but am especially pleased with the ability to return an item I have not been pleased with or was the wrong size. Only two items have been returned out of many I have won. Thank you Tophatter!
Awesome site, great products and selection and Prices. They have just about anything you want to purchase on this site.
I was very happy with most of my purchases on Tophatter. But one must read carefully all details before purchase. It is easy to get caught up in the heat of bidding. Better to save your favorites and bide your time to get the best deal.
I find Tophatter prompt - BPP is a truly customer safety net - selections are as advertised and more - search option is also a great experience.
Getting a good deal is great, and you can have a bit of fun with this site, my only draw back is writing this and having to have 100 characters, I have said what I wanted, but now I have to ramble on a bit
The tracking number helps a little bit but a paid invoice should be inside the envelope showing the order number.
No more money from me.Ive been ripped off enough. Most things broken or parts missing.If you value money then don't waist it with this site.
I have always been completely satisfied with every purchase i've ever made. I often recommend it to friends.
Answer: There is also the FEDERAL TRADE COMMISSION that can help with these types of problems
Answer: You have to read the descriptions. It will tell you if it's real or plated.
Answer: Do not deal with this company,,, all jewelery is crap n cheap
Answer: Tophatter will screw you over. Shop Amazon or overstock.
Answer: Good luck! Tophatter rippes off the sellers so they are not going to be very likely to return your money.
Answer: Justin you are absolutely correct. I find out the hard way. I had my own auction with nice AUTHENTIC designer items and cosmetics (Becca, Cargo, Smahbox, Too Faced, etc). I lost big time. $40 Cargo palette sold for $10; it cost me $15. Items that I started higher to cover my cost never sold. I still had to pay fees for the item being listed. A $200 Calvin Klein purse sold for $20; it cost me $80 wholesale. Run!
Answer: If you end up buying a few items from the same seller they can do a combined shipment but you rarely get the same buyer items since they only let the sellers sell 10 items a day. It is different for the sellers that have their own auctions.
Answer: You will notice the same names no matter the day, time etc. Bidding against you very often. Is it a coincidence? Personally I don't believe in coincidences.
Answer: Depends on what you are selling. Yes, a lot of items go unsold in the jewelry and accessories categories... as well as others. Coach and Michael Kors and other designer brands, not much goes unsold, because here's the catch - - you pay fees on the starting bid. TH wants everything to start at $1. So you get punished if you start higher as to not get screwed by a low purchase price. Say you buy a designer bag for $120. If you start that bag at $100, you're already paying over $10 in fees. **IF** you can manage to sell it for a profit, there are still the commission and bank fees. If you start it at $1, you're barely paying any listing fees but it might only sell for $80 (or less!). So, less fees, but you lost your ass on the item. It's messed up. Most sellers have put in their time to see if they can make a profit or to see if TH will change, but they all seem to end up leaving. I'm convinced the only ones who stay to sell there are the counterfeit or crappy quality sellers who are buying items for next to nothing, because that seems to be the only way to make a profit there these days. I would go the ebay route if you're looking to sell.
Answer: Yes! Sale of counterfeit items is prohibited. If you are concerned about the authenticity of an item purchased on the platform, you may return it for up to 30 days from delivery. See full details on our return policy here: http://tinyurl.com/h7xokwj.
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