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Tophatter

3.4
tophatter.com

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Tophatter Reviews Summary

The company has garnered a mixed reputation among customers, with notable strengths in its engaging auction format and a diverse range of products that some users find enjoyable and affordable. Many appreciate the responsive customer service, which has been effective in addressing issues and facilitating refunds. However, significant concerns persist regarding product quality, with numerous complaints about receiving damaged or inferior items. Additionally, customers have reported frustrations with order cancellations and difficulties in the returns process. Overall, while the platform offers a fun shopping experience, it must improve product reliability and support to enhance customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
282
value
283
shipping
286
returns
209
quality
283

We monitor reviews for authenticity

Maryland
1 review
4 helpful votes
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Not right
August 4, 2017

Never received package was sent to different zip code and customer service was no help so for this one package i have deleted the app and will no longer use your service thank you.

Date of experience: August 1, 2017
Australia
1 review
0 helpful votes
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I give 5 star for the good service
August 3, 2017

Thank you so much for the great service and the good product.
And the very good prices.
I will shop again
Thank you

Date of experience: August 1, 2017
Australia
2 reviews
0 helpful votes
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Shopping
August 3, 2017

I enjoy shopping with Tophatter as there is so much to choose from. The experience has been great, the products well made and arrive on time.

Date of experience: August 1, 2017
New Mexico
1 review
4 helpful votes
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Poor jewelry
August 4, 2017

The first ring I received a stone fell out of the setting, I found it and glued it back in. The next ring I bought turned my finger green. The next ring the silver coating is coming off and I can see the brass. The next ring I bought, a Swyarwoski crystal came out and I never found it. I have decided not to buy any more rings or anything else from you.

Date of experience: August 1, 2017
Alabama
1 review
0 helpful votes
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Mostly good value for items purchased. Occasionally if coming from China it takes much longer for delivery and item often arrives with no box and sometimes no instructions.

Date of experience: August 1, 2017
Florida
1 review
5 helpful votes
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Will not order again
August 4, 2017

Except for a very pieces of jewerly, they turned color on me and made green circles on my neck and finger.

Date of experience: August 1, 2017
Wisconsin
1 review
0 helpful votes
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Customer service is excellent
August 3, 2017

When ever I have a problem, they are fast to make it right. I have had to request refunds a few times but it is more the post offices fault. They delivered my items in a few different states and even in another country but I always got refunded except one time. Not sure were the package went but it wasn't to me so i was denied a refund because it was delivered somewhere in my city

Date of experience: August 1, 2017
Virginia
2 reviews
0 helpful votes
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Amazing Site
August 3, 2017

I have ordered severely items on this site and had enjoyed each and every one. I will continue to shop there

Date of experience: August 1, 2017
Missouri
1 review
0 helpful votes
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I have no idea which item you are talking about! I am not aware of ordering anything on that date! Please refresh my memory!

Date of experience: August 1, 2017
New Mexico
1 review
3 helpful votes
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Extensions
August 4, 2017

I was really disappointed with the extensions. Its not at all like whats pictured! All i got was one very thin clip on.

Date of experience: August 1, 2017
Florida
2 reviews
0 helpful votes
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Pleased
August 3, 2017

I'm pleased at the majority of the products I have received but am especially pleased with the ability to return an item I have not been pleased with or was the wrong size. Only two items have been returned out of many I have won. Thank you Tophatter!

Date of experience: August 1, 2017
Ohio
1 review
1 helpful vote
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Happy
August 3, 2017

Love 97% of my winnings. It really bugs me when I've set my mind on something I can't get. But there is always the next thing!

Date of experience: August 1, 2017
Florida
1 review
0 helpful votes
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Awesome site, great products and selection and Prices. They have just about anything you want to purchase on this site.

Date of experience: August 1, 2017
Washington
1 review
1 helpful vote
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Great prices but be careful
August 4, 2017

I was very happy with most of my purchases on Tophatter. But one must read carefully all details before purchase. It is easy to get caught up in the heat of bidding. Better to save your favorites and bide your time to get the best deal.

Date of experience: August 1, 2017
Canada
2 reviews
0 helpful votes
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Tophatter - Top Notch
August 3, 2017

I find Tophatter prompt - BPP is a truly customer safety net - selections are as advertised and more - search option is also a great experience.

Date of experience: August 1, 2017
Australia
1 review
0 helpful votes
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Great fun
August 3, 2017

Getting a good deal is great, and you can have a bit of fun with this site, my only draw back is writing this and having to have 100 characters, I have said what I wanted, but now I have to ramble on a bit

Date of experience: August 1, 2017
New York
1 review
0 helpful votes
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Awesome
August 3, 2017

Very nice items. Would recommend to family and friends. Have showed them and told them about the app.

Date of experience: August 1, 2017
Colorado
1 review
1 helpful vote
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The tracking number helps a little bit but a paid invoice should be inside the envelope showing the order number.

Date of experience: August 1, 2017
Australia
1 review
3 helpful votes
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Most broken when received.
August 4, 2017

No more money from me.Ive been ripped off enough. Most things broken or parts missing.If you value money then don't waist it with this site.

Date of experience: August 1, 2017
Minnesota
1 review
0 helpful votes
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Never disappointed.
August 3, 2017

I have always been completely satisfied with every purchase i've ever made. I often recommend it to friends.

Date of experience: August 1, 2017