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Tophatter Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in its engaging auction format and a diverse range of products that some users find enjoyable and affordable. Many appreciate the responsive customer service, which has been effective in addressing issues and facilitating refunds. However, significant concerns persist regarding product quality, with numerous complaints about receiving damaged or inferior items. Additionally, customers have reported frustrations with order cancellations and difficulties in the returns process. Overall, while the platform offers a fun shopping experience, it must improve product reliability and support to enhance customer satisfaction.
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I will probably stop ordering. I haven't recieved several items, and several came with no instructions and the ones that did are worthless. I can't read Chinese. The clothing sizes are out to lunch. I ordered a large and got a size that fit midget.
It is really tricky buying most items, because the description doesn't always match the piece you are bidding on. When you are dissatisfied they tell you to return the merchandise. Most of their items are mailed from China and it is extremely expensive to mail the item back. Why spend more money than you paid to get a refund! It is outright deceptive and fraudulent on their part to sell this kind of merchandise. They should be stopped in their tracks and charged with fraud. CHEATS & LIARS!
I purchased several pieces of jewelry for gifts, only purchase ones that state sterling silver 925. I bought a supposed RUBY ring in a 925 sterling silver setting. My daughter wore it everyday as it was her birthstone, within 2 weeks her finger turned green and broke out. Since I purchased the ring prior to her birthday and then her wearing it for 2 weeks, Tophatter stated they would not refund as it was over 30 days! WTH? The ring is NOT sterling silver and the ruby is glass! I am nervous now as I've given the other pieces away, knowing sooner or later they too will turn green and cause infections. I escalated my case to PayPal which now states they will NO longer deal with this garbage fraudulent company. Oh, did I mention also they tried to make me pay for auctions I never even bid on? You've been warned!
Beware if the seller doesn't get the price they want they just hold out hoping you'll cancel. I didn't cancel so the buyer got to instead after holding my money for a month. I tried customer service but the site they tell me to go to won't come up.
Great app. You'll save alot of money buying great things. Most items have no problems. If you should have one by chance Tophatter will take care of if asap
ON THE MOST PART OK, BUT HORRIBLE SELLERS SUCH AS ZNU GET AWAY WITH CANCELING LOW BID ITEMS, HAVE DONE THIS FOR NO REASON AND NOW HAVE BLOCKED ME FOR ABSOLUTELY NO REASON AT ALL. WHEN YOU TRY TO REPORT THIS, CUSTOMER SERVICE THEY
IGNORE YOU. IT'S NOT HOW A BUSINESS SHOULD BE RUN. I THOUGHT WHEN YOU HAVE A WINNING BIT IT SHOULD AND OUGHT TO BE A BINDING LEGAL AGREEMENT.
ABSOLUTELY STAY AWAY FROM ANYTHING
ZNU. THERE IS A ZNU-EXPLORER, A ZNU DREAM STORE, JUST ANYTHING ZNU.
THEY ARE CROOKS IN MY OPINION.
I HAVE SPENT THOUSANDS OF DOLLARS
IN TOPHATTER MERCHANDISE. I ENJOY THE SITE, AND IT IS QUITE ADDICTIVE.
I WILL SAY THEY ARE MUCH BETTER
IN MONITORING THE SELLERS. BUT,
I HAVE HAD IT WITH SELLERS LIKE
ZNU AND WISH TOPHATTER WOULD
PUT A STOP IN THE ILLEGAL WAYS OF
SELLERS SUCH AS ZNU--STOP! THINK!
AND STAY AWAY FROM THAT SELLER!
TOPHATTER PLEASE DO SOMETHING
ABOUT THESE TYPES OF SELLARS WHO
REFUND YOUR MONEY BECAUSE A BUYER
WAS PATIENT AND KEPT TRYING FOR A LOWER PRICE. YOU ARE GREEDY! AND YOU KNOW WHO I AM! HOW DARE YOU BE SO
INCREDIBLY MONEY HUNGRY AND FINALLY BLOCK ME. MONEY IS THE ROOT OF ALL EVIL. 99.9 % OF THE SELLERS ARE FAIR AND THANK YOU FOR BEING FAIR.
I returned my item and never got refund yet they kept my item no more buying from this site i tell my friends dont do items are not how they look you get cheap little stuff not like picture
I was very satisfied except the last watch I purchased doesn't keep time and all the rings turn my fingers green and the fancy watch I received turns my arm green.
I get confused when i just want to see more about what im looking at and pres the wrong thing and it bits for me some of the things i did't rilly wont.
Just be patient great prices good quality products and delivery is quite fast especially when most products are coming from China.
Danial,
We greatly appreciate you taking the time to write your review.
Thank you!
Felicia
My ring arrived on time when Tophatter said it would, fit perfectly, got lots of compliments and was quite inexpensive. I'll buy more!
All of my experiences with Tophatter have been excellent. Fast processing, easy payments. Highly recommend.
JoAnn, we are delighted to have you as a valued member of the Tophatter community. Thank you kindly for writing your review!
Yes i ordered jewelry from you all to be 18-14 kt gold filled and it's really cheap why advertise something to be real when it's not just costume jewe
Hi there,
Because we are not the seller of the item the information provided to us is what is available in the item description. I'm truly sorry your items were not as described. With our easy return policy, you can request to return a item for any reason within 30 days from delivery. See full details here: http://tinyurl.com/h7xokwj
Our dedicated customer support staff are happy to help with opening your returns or additional concerns. Please don't hesitate to contact us here: http://tinyurl.com/j8eo7hu
Thank you, have a good day.
Felicia
I love Tophatter! Beautiful jewelry! My only problem has been with clothing from China. It is very small. I wish the items from over seas could be marked on the picture so you could know up front what you are bidding on. The bidding is always fun. The customer service is very good. Thanks!
Peggy, thank you for taking the time to write your review. We appreciate your support and are happy to have you as a key member of the Tophatter community.
Have a pleasant day!
For the most part, your merchandise was nice. However, there have been times when I bid on something, won, and the merchandise looked cheap, not at all like the picture.
Tophatter is probably the best auction site I've ever been on. It is very easy to order items and the quality of the items I've purchased is of very good quality!
Wilbur,
I'm delighted to hear you have enjoyed bidding and are pleased with your items. We're happy to have you as a part of the Tophatter community.
Thank you for your continued support and kind review!
Felicia
Love shopping on Tophatter, look forward to shopping on Tophatter every day, I love bidding on items & getting the product at a lower price than buying at a retail store.
I'm pleased with all the items that I have gotten. Fun and easy to do. The auctions do go fast and the bidding is exciting.
I have ordered lots of items with this site and have received all of them except 1 and my refund for that item was given that day that I contacted them. Great service and Great products.
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- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
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Hi Eva,
Please provide me with the order number and tracking number used to return the item. I'm happy to review the details and help further.
Regards,
Felicia