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Tophatter Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in its engaging auction format and a diverse range of products that some users find enjoyable and affordable. Many appreciate the responsive customer service, which has been effective in addressing issues and facilitating refunds. However, significant concerns persist regarding product quality, with numerous complaints about receiving damaged or inferior items. Additionally, customers have reported frustrations with order cancellations and difficulties in the returns process. Overall, while the platform offers a fun shopping experience, it must improve product reliability and support to enhance customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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Very good experience with tophatter. It's fun to bid to see how low I can win the product for. They have great variety of items. The products come pretty fast through the mail.
It's fun to bid on items you want. All the items I've received have been very nice. I recommend trying Top Hatter!
Hi Betty,
We greatly appreciate you taking the time to write your review! We're happy to hear you are having fun while shopping on Tophatter!
Warm regards,
Felicia
I believed in what I ordered but they sent me the wrong item and the cross I ordered turned my sons neck green and the chain turned rusty. I never got a response on my order review
I always recommend topphatter to people I meet I tell them about the great product's they can bid for and tell them how to bid and that it's up to you how much you spend I explain the guarantee and how you are quick to respond to the customer
Shirley,
Thank you for your continued support and writing your review. We appreciate you being a valued member of the Tophatter community.
Thanks again, have a good day!
Felicia
I am very happy with the service from Tophatter. I receive my purchases when they say I will.
The only thing that I would complain about is doing this survey and trying to submit it and keep getting that I need more characters. I said I was very happy with Tophatter what more do I need to say!
HI Marie,
Thank you so much for taking the time to write your review and share your experience with us. I understand how a character limit can be a pain, I'm sorry about that. This is a limit set by SiteJabber and cannot be changed.
Again, thank you for your continued support and being a key member of the Tophatter community.
Warm regards,
Felicia
Very satisfied with the service etc...
Very fast service, and looked the item.
Would definitely place another bet.
Hi Lytta,
Thank you for taking the time to write your review.
If you need any assistance don't hesitate to reach out to our customer support team here: http://tinyurl.com/j8eo7hu
Warm regards,
Felicia
This site is a rip off. The merchandise looks good but when you receive item it is total junk. I purchased slot of stuff for Birthday and Christmas gifts spend several hunderedvdollors and it was all junk and trashed because there is no way to return items as they all came from Japan or China with no kind of paperwork to return. I purchased 6 smart watches not a signal one worked for more than 10 minutes plus I got sent 2 more that I didn't order but was charged for them. One you came with a charger that was not USA adaptable. So be warned. This site needs to be shut down. When you try to call Tophatter you get a message that says they cannot take incoming calls or if you try to contact them through their website you get a message that says they currently are not able to respond to messages. I have been trying from December 2016 to now august 2017
At times I did not receive the product or was sent something I didn't order. I'm just happy that the costs were not high.
Hi Wenona,
Thank you for writing your review. Please review our return policy here http://tinyurl.com/h7xokwj for instructions on opening a return request. You may request a return for any reason within 30 days from delivery.
If you need assistance with a return or other issue, please reach out to our amazing customer support team here: http://tinyurl.com/j8eo7hu
Warm regards,
Felicia
I will continue to use this site because of the reasonable prices and the ease of purchasing products I like.
My wife thinks I"m the best because of your wonderful jewelry. The service is outstanding and the delivery is prompt. Thank you all for your site.
Hello, Frank!
Thank you for taking the time to write your review. We truly appreciate your continued support and are delighted to have you as members of the Tophatter community.
Take care!
Felicia
I have won alot of stuff on tophatter there are only afew things i never recieved but it says i have but for the most part i really love this site
Kathy,
Thank you for taking the time to write your review. If we can help with any concerns, please don't hesitate to reach out to customer support here: http://tinyurl.com/j8eo7hu
Warm regards,
Felicia
I love it, there were a few things that did not work out but for the most part I'm totally satisfied with my purchases.
There are times I go on Tophatter and can not see all the items. How can I bid on what I can't see. Otherwise, I enjoy bidding on Tophatter.
I love shopping at Tophatter! The Prices are just right for my Bidding and the Service is Excellent!
Only one or 2 Items sometimes are Lost in transition from Overseas or not properly completed!
Bought a couple of things. Went OK, but nowhere near their indicated retail price. Most stuff on TopHatter appear to be junk or inferior products. Just seem to be "pumped up" to be better than they really are.
Hi David,
I'm sorry to hear you were not satisfied with some of your orders. With our easy return policy, you can request to return an item for any reason within 30 days from delivery. See full details here: http://tinyurl.com/h7xokwj.
Tophatter has very strict policies in place to make sure sellers are representing items correctly. If you have a question about a specific price you see please write our support directly so we can investigate; http://tinyurl.com/j8eo7hu.
Warm regards,
Felicia
This is a great site for bidding on different items. I have always had a great experience. Some items take a little longer to receive (from China), but every item has been as described, and just beautiful. Love Tophatter!
Everything i ordered was not as described and total junk. Could have bought ot cheaper at local 99 cent store.
Hi Jeffery,
I'm sorry to hear you've been dissatisfied with your orders. With our easy return policy, you can return the item for any reason within 30 days from delivery. See full details here: http://tinyurl.com/h7xokwj
If you need help with your return contact our customer support team here: http://tinyurl.com/j8eo7hu.
Warm regards,
Felicia
Be very careful because if you cancel your oder then they penalize you. And many projects come from China with no directions like the smart watch.
Hi Sondra,
Thank you for writing your review.
Our cancellation guidelines can be located on our FAQ page: http://tinyurl.com/z6fpw8f. With our easy return policy, you can request to return a item for any reason within 30 days from delivery. See full details here: http://tinyurl.com/h7xokwj
If we can assist with any issues, please reach out to our customer support team here: http://tinyurl.com/j8eo7hu
Warm regards,
Felicia
Too much jewellery. Estimated value is misleading on almost all items. I do purchase or have in the past. Some things are misworded n could confuse uninformed people.
I have sent many messages to customer service, telling them I never got the return shipping label they said they would email. I have called the phone # many times, at different times of the day. No one ever answers, Wish I could get ahold of someone. I am so tried of this mess. If they can not send a return label they need to offer a refund. I will pry have to fight it with my credit card company.
F\f-\
Hi Amy,
I thoroughly reviewed your account and order details, as well as your support history. Please note each of your email inquiries were responded to within minutes of receiving them. A number of representatives provided a link to your return shipping label in their responses. I'm very sorry for any disconnect in not receiving Tophatter correspondence.
Because the shipping label was not used within the 7 day time limit the label is void and cannot be used. You can still receive a refund by returning the item using valid tracking. Return cost will be at the buyer's expense. Please see full details on our Return Policy here: http://tinyurl.com/h7xokwj.
Also, Tophatter doesn't have a call center or offer live phone support at this time but we are always pleased to help via email. If you continue to not receive our responses, please add [email protected] to your safe sender's email list.
After you've shipped the item contact us and we will be happy to process your refund.
Warm regards,
Felicia
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Hi Sheila,
Thank you for taking the time to write your review. It's wonderful to hear you are fully enjoying your Tophatter experience and great to have you as a valued member of the community!
If any questions or concerns arise, please don't hesitate to reach out to dedicated customer support team here: http://tinyurl.com/zfc5lpn
Thanks again, have a great day!
Felicia