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Tophatter Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in its engaging auction format and a diverse range of products that some users find enjoyable and affordable. Many appreciate the responsive customer service, which has been effective in addressing issues and facilitating refunds. However, significant concerns persist regarding product quality, with numerous complaints about receiving damaged or inferior items. Additionally, customers have reported frustrations with order cancellations and difficulties in the returns process. Overall, while the platform offers a fun shopping experience, it must improve product reliability and support to enhance customer satisfaction.
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I have ordered a total of 3 items with them. My first item came within 5 days and was as described. My second item took almost 3 months to receive once I did receive it it was broken. My last item which I received today took 3 months to get to me and it came with the package ripped open and nothing inside. USPS resealed it with a sticker on the outside saying it was received at their shipping facilities already opened and missing contents. I use a lot of sell apps and have never had as many problems as I have with this company. It takes forever to receive your items and once you do they are either broken or missing.
Best idea for a site ive seen in a long time! Its so much fun and i love being able to get multiple items instead of one expensive one!
Hi there, Monica!
Thank you for taking the time to write your review. We appreciate your support and being a part of the Tophatter community.
Have a great day!
Felicia
I just received the "gold plated" coin bar which is rough on the edges and not totally gold coated. Is the base bar silver?
Hi Nancy,
You can locate your Order and the order number on your "My Orders" page. Unfortunately, the only information available to us is what is available in the description of the item. You can view the items description by following these steps: http://tinyurl.com/z3x2onh.
If you are unhappy with the purchase our return policy allows the request to return for any reason within 30 days from delivery. See full details here: http://tinyurl.com/h7xokwj.
For additional help, please contact our dedicated customer support team here; http://tinyurl.com/j8eo7hu
Thank you, have a pleasant day.
Felicia
About 1/4 of the stuff i bought either stops working in about a 2 months witch sucks and alot of the stuff like jeulry looks really fake and on two occasions the stuff like the walkie talkie watches didn't work from the start and the drone wont work as well i'm just to busy to go to a post office to send it all back
Hi Martin,
I'm sorry to hear you haven't been pleased with your purchases. Please know you can receive refunds for these orders by requesting a return and returning the items using valid tracking. See full details here: http://tinyurl.com/h7xokwj.
We strive to ensure every customer is having an amazing time finding items at great prices with 100% satisfaction but understand that not all transactions are perfect. For this, I offer my apologies and a $5 credit to your account. This credit will automatically apply to your first purchase of $6 or more.
If you need further assistance, please don't hesitate to reach out to our amazing customer support team here: http://tinyurl.com/j8eo7hu.
Warm regards,
Felicia
Iwant one order and it never came. Tophatter said I
Should wait some times they are slow but after a long time it never came
And still never came.So I will never buy again from tophatter again
Hi David,
I am happy to review the order for you in hopes for a complete resolution. Please respond with your order number so I can review and help further.
Thank you!
Felicia
Most items I have received I have been very pleased with but the bag/purse. Was rubbish. Tophatter have refunded I hope. So have no complaint to them.
Hi Pamela,
Thank you for taking the time to write your review.
If needed, please provide me with your order number and I'd be happy to look into the refund for you.
Warm regards,
Felicia
I was upset when I won a piece of jewelry cheap but it did not go through through no fault of mine. I wonder what the rules are.
Hi Inna,
Thank you for taking time out of your day to write a review for Tophatter. We are grateful for your feedback!
I reviewed some of your support histories and believe this problem has been resolved via email, which is great. I hope this FAQ link will help answer any additional questions: https :// tophatter. Com/topics/Buying/subtopics/Payments/questions/What%20if%20my%20payment%20fails%3F
Have a pleasant day!
Felicia
Items are cheap, not as described, most things I bought will never be used, many will go in the rubbish, postage fees does not reflect packaging, all items in a box where sent in a plastic post bag and i. E. crushed boxes by the time they were delivered. Jewellery was cheap and nasty, the watch was made for a child's wrist size, the phone wallet was so cheap, could have got a local item for 1/3rd of the cost. Thought I was dealing with a reputable site. EXTREMELY DISAPPOINTED
Hi Tereza,
I'm sorry to hear you were dissatisfied with your items. With our easy return policy, you can request to return a item for any reason within 30 days from delivery. Please review full details and instructions here: http://tinyurl.com/h7xokwj
If you need assistance with your returns please reach out to our dedicated customer support team here: http://tinyurl.com/j8eo7hu
Thank you, have a pleasant day.
Felicia
Great except sometimes the shipping ends up being more than the product. The things I purchase has been great.
Hi Rachelle,
Thank you for writing your review, we appreciate your feedback.
Have a great day!
Felicia
I have not received my order of FlexTape even after over a month. The tracking info status of in transit has not changed for 2 weeks after USPS received it from China, I can reasonably assumed it will never be delivered. Also, I have not received refunds for the defective mini-camera and bluetooth watch I returned over a month ago and confirmed delivered by USPS.
Hi Renato,
I'm truly sorry to hear that you are feeling frustrated and disappointed due to not receiving your item. Please note tracking from different countries takes a bit longer than domestic mail. Because of this, we allow an extended 60 day delivery time for your item to arrive.
Per our Buyer Protection policy, if your item isn't delivered to you within 60 days let us know and a full refund will be processed. See details here: http://tinyurl.com/jeura4f and http://tinyurl.com/zfc5lpn
Warm regards,
Felicia
Stamped 925 and turned colors on my wife in two days shorter in length than advertised. I expected a quality product. Please make changes so that other costumers have products as advertised.
Howard, I'm terribly sorry to hear about your purchase. With our easy return policy, you can return a item for any reason within 30 days from delivery, as explained here: http://tinyurl.com/h7xokwj. Unfortunately, due to the length of time buyer protection has lapsed for this transaction. In the future, please report a problem with a order received as soon as possible to ensure a refund is issued.
Warm regards,
Felicia
Sometimes good, sometimes not so good! I bought a flashlight & when it got here, the battery cylinder was missing... They say they can't help me?
Jeanie,
The order number provided is incorrect and belongs to a different users account, therefore, I'm unable to review your order. Please provide a valid order number for the Flashlight and I'd be delighted to help further.
Thank you,
Felicia
Pleased with everything but the 2 watches. Had trouble with red one and the black one stopped working altogether.
Hi Charles,
Thank you for taking the time to write your review!
With our easy return policy, you can return a item for any reason within 30 days from delivery, as explained here: http://tinyurl.com/h7xokwj. Unfortunately, due to the length of time buyer protection has lapsed for this transaction. In the future, please report a problem with an order received as soon as possible to ensure a refund is issued.
Warm regards,
Felicia
Very pleased and impressed with the staff of Tophatter. Other companies can learn so much from them.
Elaine,
Thank you kindly for taking the time to write your review! We are delighted to have your continued support and as a valued member of the Tophatter community!
Have a pleasant day!
Felicia
I always receive what I expected it's delivered on time and I love what I get and my family enjoy what I get them the quality is always good
HI Lisa,
Thank you so much for taking the time to write your review! We greatly appreciate your support and are happy to know you have been satisfied while shopping on Tophatter!
Have a pleasant day!
Felicia
You need to describe better what something is so we know for sure what it is. Disappointed in some the items I bought. Not what I thought I was buying.
Treffley,
We appreciate your time in writing your review, thank you!
I understand how disappointing it can be to receive an item that is not as described and I'm sorry that you've experienced this with a few of your items. If the items are within 30 days from delivery, please request returns for them. This option is available on your My Orders page for any reason within 30 days. Details can be found here: http://tinyurl.com/h7xokwj.
If you need assistance with your returns contact our dedicated customer support team via email here: http://tinyurl.com/j8eo7hu.
Warm regards,
Felicia
I have to remember I'm buying from China/Japan and the women's sizes run extremely small. Also, it takes awhile to get to the United States.
Hi Judy,
Thank you for taking the time to write your review. We're delighted to have you as a valued member of the Tophatter community.
For assistance with returns or other concerns, our customer support team can be reached via email here: http://tinyurl.com/j8eo7hu.
Have a pleasant day!
Felicia
I absolutely love this app! I love all the variety, the quality and have never had any problems with orders late or not coming, like I have with other sales apps. Love love love the auctions! The customer service is fantastic and take their jobs of helping customers such as myself fix problems, answer questions and always treat you with respect! I'm a walking Tophatter ad!
Hi Lindsey,
Thank you for writing your review and sharing your experience with us. We are excited to hear you are enjoying Tophatter and are pleased to have you as key member of the community.
Have a pleasant day!
Felicia
In the last couple of months I have had the shopping experience like no other.
Imagine finding things you've wanted or needed but haven't been able to afford and thanks to a simple process of bidding these items can show up on your doorstep in a matter of weeks.
Include in this, things you hadn't even thought about but now are a part of your daily routine.
For instance I purchased a tens machine based on the Chinese acupuncture medicine. My husband has been in major pain since an accident and was using pain pills like candy. After get the tens machine and making it part of his day his pain level has greatly subsided. It has not gone away but the tens machine breaks it up so he can function. For this I am very grateful.
Patricia,
Thank you kindly for writing your review and sharing your wonderful experiences with us.
We are delighted to have you as a valued member of the Tophatter community. It's great to hear you are enjoying shopping on Tophatter for items of interest.
Have a pleasant day,
Felicia
Never received some of my orders and no refund. The first order went to the wrong address and PO did nothing and I reported it to you and never got any reply. I now have a ring I bought and I got word it was at the PO when I went to pick it up it wasn't there. So I just stopped ordering from you
Hi Anniedia,
Thank you for taking the time to let us know of your experience. I'm terribly sorry to hear you haven't received a few of your orders. We offer a great Buyer Protection policy which guarantees your item will be delivered to your location or a full refund processed.
If you have items that have not been delivered within 60 days please provide the order numbers, I'd be happy to review them for you.
However, when a package shows delivered to your location, we are unable to require a refund and recommend calling the local post office to ask the supervisor to attempt to locate the package using the tracking number. If the post office is unable to assist, you may file a complaint with the USPS at the following link: http://tinyurl.com/pll5os5
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Hi Jennifer,
I reviewed your account and see that you have opened a return request for Order # 31458844. A separate email was sent that includes the sellers return address, packing instructions and the return shipping label. Please be sure to mail the item within the required 7-day time limit or the request will automatically close. A full refund will be processed once tracking shows the item delivered to the seller.
For further information or help with your returns, please reach out to our amazing customer support team here; http://tinyurl.com/j8eo7hu.
Thank you for your patience and understanding,
Felicia