On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Tophatter Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in its engaging auction format and a diverse range of products that some users find enjoyable and affordable. Many appreciate the responsive customer service, which has been effective in addressing issues and facilitating refunds. However, significant concerns persist regarding product quality, with numerous complaints about receiving damaged or inferior items. Additionally, customers have reported frustrations with order cancellations and difficulties in the returns process. Overall, while the platform offers a fun shopping experience, it must improve product reliability and support to enhance customer satisfaction.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
First I won a bid on a mini projector and at a low bid and my bid was refunded for no reason. Then I noticed that win I was winning a bid for a low price the item would move or disappear from the screen or the timer would slow way down. Items are being pictured larger then they are, or for instance there is a case for a Bluetooth speaker JBL with the speaker in the case but you don't get the speaker I've seen people bid 50, 60, 70.00$ and get ripped off,. I've had items that they say were delivered but I never received I put in a claim and was told it was delivered, everything I get in the mail is signed for by a security guard it has to be I live in a VA housing. I returned 3 items and was banned for 24 hours, items are packed poorly and come damaged. My fault for trusting tophatter, if you buy from tophatter and get ripped off I warned you!
I have purchased 3 items all of which arrived quickly and undamaged. However, all were cheaply made in China and almost useless. Always remember that you get what you pay for and if the deal appears to be too good to be true... it isn't true. The good news is this lesson came cheaply. The bad news is I have to keep learning the same lesson over and over again. I'm not going to even waste my time returning the items.
I used my card today to pay for something i won and someone from a prison in texas confiscated my card number and transferred all my money to his food account. Dont know how dont know why the chip didnt stop this but but beware there are thieves everywhere gas station store pizza places
Hi Beverly,
I'm terribly sorry this happen to you. If we can help with any concerns or questions regarding your Tophatter orders, please don't hesitate to contact our dedicated customer support team here: http://tinyurl.com/j8eo7hu
Thank you, have a pleasant day.
Felicia
I won a bathing suit in an auction then check my credit card they took the payment but they canceled my purchase and still have my 14.52 what happened the order is paid for but the bid got cancelled bull$h! T
Hi Laura,
I'm terribly sorry that our services didn't meet your expectations. I reviewed your account details and see that your payment was not approved by our processor. Your order has been cancelled and the payment is void. When a payment is voided no funds are removed from your account, therefore, a refund is not required. You should have seen any Pending payment fall off of your account, without going through. For questions regarding your voided payment, please contact the number on the back of your credit card.
For further information or help with concerns, please reach out to our dedicated customer support team. We are happy to help: http://tinyurl.com/j8eo7hu
Warm regards,
Felicia
So i'm giving tophatter 3 stars because of the good customer service and return policy.
The sellers are the most dishonest shady people. All items on here are Chinese knock offs and the quality is total crap I have already returned most items I bought with the exception of A few that I found useful. The "retail" prices are ridiculously high and they use shill bidders to inflate the auction sale price. All these issues are with sellers on tophatter not the auction sit itself. Tophatter itself is pretty good abouut the refunding process every item I tried to return tophatter just refunded me without having to ship them back to china so kudos on the buyer protection. I strongly recommend using A 3rd party payer like paypal so your credit card has an extra layer of protection against the sellers trying to make bogus charges and if your scammed paypal will refund you.
Do not buy or sell item at this app they will get all your money and u can't get it back. If u buy an item it won't ship to your door because the product is located in china. And when u sold an item they will take your money from advertising that automatic turn on ur account. I I have sold over 500$+ in 3 days and there advertising charged me 1000$ for advertising and I not turn that on my self after everything have been sold and I don't make any money and losing my 500$. Tophatter is a scam apps
Hi Kevin,
I'm sorry you didn't have a great experience on the platform as a seller or a buyer. I understand your concerns with your seller fees. Our fees are comparable to other similar platforms but I understand you weren't happy with them.
The seller advertising option is only available to Partner Sellers who sell in a large quantity. This setting is available in your personal account and is not operated by any staff member. Our amazing seller support and account management team would be delighted to help with this issue. Please reach out to our seller support staff via email here: http://tinyurl.com/j8eo7hu.
Thank you for your patience and understanding.
Have a good day,
Felicia
I tried this website and bought a ring but after reading the reviews I changed my mind. I never received the refund but I figured shame on me right. Next thing I know months later I get a call from my bank saying my credit card has been compromised... I rarely use my credit card and no one has access to it. So my friend reminded me of this sketchy site. Well good thing it was flagged right away. Stay away from this site.
Hi Shiwani,
I understand your concern with your account security and assure you we take every possible measure to protect our buyers from being compromised. Please see our payment security FAQ here: http://tinyurl.com/h82gdgf.
In regards to Order #32451329- This item was canceled immediately after payment making the transaction void. When a transaction is void any Pending payment you see will fall off and not go through with the charge. With no payment being made a refund is not required.
Thank you, have a pleasant day!
Felicia
I bought a screen magnifier for a cell phone. It's a piece of crap. It is supposed to come equipped with a speaker and a wire hooked up to the phone. I got the item. It is a cheap piece of plastic with no speaker. It is really bad. I took a pic of it to prove it to Tophatters. The seller won't refund the full prize either, but only portion of it and I need to send the item back with a tracking number. I contacted Tophatters this was pure fraud and they shouldn't allow such sellers and need to be more strict with fraudulent sellers. They said I need to just deal with the seller directly who is in China. But this seller is fraudulent. The item was not what I ordered. The item did not match the description at all. I am so frustrated. Never again will I ever patronize Tophatters again, unless they get their act together and be more strict with fraudulent sellers. This is fraud. People in countries far away don't want to deal with this crap.
Hi Ron,
I completely understand and apologize for your disappointment. I reviewed your account details and see you have an open request to return order #3248684. Unfortunately, return shipping is at the buyer's expense for this transaction. After you've shipped the item contact our customer support team to provide the return tracking number. Once tracking shows the item returned to the seller a full refund will be processed.
See full details on our Return Policy here: http://tinyurl.com/h7xokwj
As a one time courtesy, I have applied a $10 credit to your account. This credit will automatically apply to your first purchase of $11 or more and is valid for 2 weeks until it expires. I do hope this helps.
Warm regards,
Felicia
Everything I have bought either doesn't work or the fabric is cheap. There is no shipping label to return it.
Suzanne, I'm very sorry to hear you were not satisfied with your items. You are able to request returns for the items within 30 days from delivery. Please note that return shipping labels are not always provided, see full details on our return policy here: http://tinyurl.com/h7xokwj.
When the buyer and seller are located in different countries, we are unable to provide free return shipping labels for these cross-border transactions. In some cases, buyers may receive a store credit to offset some of the cost of returning the item at their own expense.
Thank you for your understanding,
Felicia
Cheap stuff/ damaged items / no box or crushed old box/ does not match description. MY ADVICE TO YOU> AVOID, do not think you are buying a smart watch for $4. TRUST ME it is cheaply made and you will not use it!
Bara,
I understand your disappointment and apologize you haven't been pleased with your purchases. When the buyer and seller are located in different countries, we are unable to provide free return shipping labels for these cross-border transactions. In some cases, buyers may receive a store credit to offset some of the cost of returning the item at their own expense.
See full details on our return policy here: http://tinyurl.com/h7xokwj
Thank you for your understanding,
Felicia
5 stars for the golden treasure because it has all of the gold coins, bar, and bottle of flakes that I love!
Hi Michael,
Thank you kindly for taking the time to write your review. We appreciate your continued support and being a valued member of the Tophatter community.
If we can help in any way, please don't hesitate to reach out to our dedicated customer support staff here: http://tinyurl.com/j8eo7hu
Take care,
Felicia
TOP X is another seller on there that advertises a 2.4ghz wireless back up camera with 5" monitor. I won two of these and they did come in but were not wireless and did not have the receiver/display. Tophatter refunded one of them and they expect me to return the other one to China, cost of returning is more than item. It's too bad they don't protect the buyers, but to still allow the sellers to sell after being provided proof of fraud is criminal. For the most part it is all cheap knock offs from China and you can find the same scammers on Ebay, at least on Ebay you are covered by PayPal. I order from China from Ebay all the time, always get great service and deliveries within two weeks at the longest. DealDash is another penny auction site and there you can actually get some good deals. I have two orders still in the shipping process, will be surprised if they actually get here.
Hi Mike,
I am terribly sorry to hear you received memory cards that were not as described and expected. Please note your email inquiry including your memory card results was received and responded to you within 3 hours of receiving. It was explained at that time that we have a system in place to report counterfeit items when requesting a return.
It is against our company morals to knowingly permit scammers to sell on the platform. Your report has been expedited to our seller account management team for further review.
Now that returns have been opened full refunds will be issued for the three orders when tracking shows the packages delivered to the seller.
Thank you for your patience and understanding,
Felicia
One day I received a package for a friend, It came in a very large box and when she opened it up it looked expensive, There turns out to be issues. It seems others had issues too. She said that she paid $5 US dollars which includes delivery. They obviously lost money on this.
*****************************************************
Also know your prices. It. T hard to get get the price and then bid. The list prices are in the clouds. Sky high prices that are almost made up. Just be careful.
Hi Tomcat,
I could offer a greater debt of assistance if the issue came from the account holder and offered more detail on the issue.
For now, you may review our Return Policy FAQ here: http://tinyurl.com/h7xokwj
Additionally, Tophatter has very strict policies in place to make sure sellers are representing items correctly and following our guidelines. If you have a question about a specific price you see please write our support directly so we can investigate; http://tinyurl.com/j8eo7hu.
Warm regards,
Felicia
2 out of 14 items I bought is good quality. I even received broken item and they want me to pay to ship it back. I am still waiting for 2 of my items and after I received those, I am done buying through them. There really is no buyers protection.
Hi Bernadette,
Tophatter offers Buyer Protection which guarantees your item will be delivered to your location within our specified shipping times or a full refund will be processed. This protection also includes Tophatter's easy return policy. With our easy return policy, you can request to return an item for any reason within 30 days from delivery.
Please note when the buyer and seller are located in different countries, we are unable to provide free return shipping labels for these cross-border transactions. In some cases, buyers may receive a store credit to offset some of the cost of returning the item at their own expense.
Both policies explained in detail in our FAQ section:
Buyer Protection: http://tinyurl.com/jeura4f
Return Policy: http://tinyurl.com/h7xokwj
I'm terribly sorry that your item arrived damaged and understand not wanting to pay for return shipping. Although a refund cannot be issued without the return of the item, I have applied a $5 store credit to your account. This credit is a bit over 50% of the amount paid for the item and will automatically apply to your first purchase of $6 or more.
Again, I'm truly sorry you have been disappointed with your purchases. We strive to ensure each customer has a great experience, but understand not all transactions are perfect.
If you have additional questions or concerns please don't hesitate to reach out to our dedicated customer support staff here: http://tinyurl.com/j8eo7hu
Warm regards,
Felicia
Items received misrepresented even on the invoice and I was extremely disappointed when Zi received the order
Hi Ray,
I'm terribly sorry to hear you were disappointed with your purchase. I've gone ahead and requested a return on your behalf. You will receive a separate email that includes the sellers return shipping address, instructions on packaging and the return shipping label. Please be sure to print and use the label within the required 7-day limit. You can review full details on our return policy in our FAQ here: http://tinyurl.com/h7xokwj.
You will receive a full refund within 5 business days of tracking showing delivered back to the seller. If you have additional questions please reach out to our dedicated customer support via email here: http://tinyurl.com/j8eo7hu.
Thank you for your patience and understanding,
Felicia
When I first saw this site I thought it was great. The saying "you get what you pay for" was never more true than this site. After receiving a few orders I realized the items just aren't really worth it. THEN... I get a $843.39 dollar taken out of my account. It came from the same place Top Hatter is located. Trying to get my money back has been a nightmare! If you enjoy this site, I would suggest getting a prepaid card with only the amount of money on it that you are willing to loose. It is NOT a secure site.
Hi Elizabeth,
If you are unhappy with your purchases you may request to return the item within 30 days from delivery date. Full details on our Return Policy can be located in our FAQ here: http://tinyurl.com/h7xokwj.
In regards to the charge on your account; please know that this charge is not associated with Tophatter. It is our hope that your bank is able to help resolve the issue with you in a timely manner. Please review our Payment Security details here: http://tinyurl.com/h82gdgf.
For a thorough review of your account in this regard, our dedicated customer support team are happy to help. Reach out to us via email here: http://tinyurl.com/j8eo7hu.
Thank you for your patience and understanding,
Felicia
I have spend close to $1,500 on this web. Finely the Junk start coming in this, Month Of August / 2017. Most of the Items, that I have received was junk. I am sure that most people thing they getting a good deals, like I did, because how they display the retail price For Example I was biding on a Drone, that supposedly was $675.(they displaying a retail price under the biding square), so you thing you getting a good quality product at an excellent price. I, have paid $45.00 for this junk that now I want to return. And thy will return minus $11 for shipping. This particular package I'm Refusing to accept, but I have to Pay for Postage, the postage to china will be more then the junk they sand, and how do you know what you getting if you don't open the package? What a Scam! I'm wondering how this website can still operate.
They should be locked down.
Hi Alena,
First, I'm truly sorry to hear you haven't been satisfied with items purchased. Tophatter has very strict policies in place to make sure sellers are representing items correctly, but understand not all listings are perfect. If you have a question or concern about a specific price you see please write our support directly so we can investigate; http://tinyurl.com/j8eo7hu.
Additionally, with our easy return policy, you can request to return a item for any reason within 30 days from delivery. When the buyer and seller are located in different countries, we are unable to provide free return shipping labels for these cross-border transactions. In these cases, buyers may receive a store credit to offset some of the cost of returning the item at their own expense.
You can review our return policy FAQ here: http://tinyurl.com/h7xokwj
For personal account assistance please reach out to our dedicated customer support team here: http://tinyurl.com/j8eo7hu.
Thank you, have a pleasant day.
Felicia
Won two auctions for $200 each. I should have known that, seeing they were the only auctions I could find anywhere near that value, that the wins would not be filled. Yes, the items were valued at six times what the winning bid were, but that's the chance you take when you utilize an auction format. Seller never delivered either unit. Money was refunded, AFTER 30 days. All the staff could tell me was that they were shipped, based on the fact that the seller clicked on a button that said so.
Hi Ed,
I reviewed your account, locating the orders in reference. Tracking on the combined shipping package was invalid and full refunds were processed for both orders.
Because we are not the seller of the item we provide buyer protection which guarantees your item will be delivered to you within 60 days or a full refund issued. I am truly sorry that this transaction wasn't successful and hope you will choose to continue to shop on Tophatter. You can review our Buyer Protection policy here: http://tinyurl.com/jeura4f.
Warm regards,
Felicia
Everything I've bought has been as described, and better. Couple of slow ones but good service, sheet sets really surprized us. will get more don't know how they do it,
Hi Clarance,
Thank you for taking the time to write your review. We are excited to have you as a valued member of the Tophatter community.
Have a pleasant day,
Felicia
Every package comes from China. I got a smart phone with all instructions in Chinese. A knee wrap that shows a tens unit was bogus. A tens machine itself fell apart upon opening it. A ring size 7 was so small I could not get it on my pinkie. I have a drone coming and my grandson says Walmart sells it for $18. I am awaiting a genuine tote/purse, I wait with baited breath. Ripoff site. Stay away.
Hi Nancy,
I'm sorry to hear you have had a less than positive experience shopping on Tophatter. With our easy return policy, you can request to return a item for any reason within 30 days from delivery. See full details here; http://tinyurl.com/h7xokwj.
If you need assistance with your returns please reach out to our dedicated customer support team here: http://tinyurl.com/j8eo7hu.
Warm regards,
Felicia
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
SmartCustomer for Business
Gain trust and grow your business with customer reviews.
Claim your free account
Hi Donald,
I'm truly sorry to hear our services didn't meet your expectations and that a seller failed to honor the sale of the projector. When a seller refunds a buyer without prior consent the seller is penalized.
With our easy return policy, you are able to request a refund for any reason within 30 days from delivery date. See details for your returns here: http://tinyurl.com/h7xokwj.
Tophatter uses tracking to verify a item has been delivered. When a package shows delivered to your location but not received, we recommend calling the local post office to ask the supervisor to attempt to locate the package using the tracking number. If the post office is unable to assist, you may file a complaint with the USPS at the following link: http://tinyurl.com/pll5os5.
The 24-hour bidding block is set by our system if you've canceled an order. The block is temporary and will release automatically once the time is up. Our cancellation policy can be reviewed here: http://tinyurl.com/z6fpw8f.
Our dedicated customer support team is here to help with any questions or concerns: http://tinyurl.com/j8eo7hu
Warm regards,
Felicia