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Tophatter Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in its engaging auction format and a diverse range of products that some users find enjoyable and affordable. Many appreciate the responsive customer service, which has been effective in addressing issues and facilitating refunds. However, significant concerns persist regarding product quality, with numerous complaints about receiving damaged or inferior items. Additionally, customers have reported frustrations with order cancellations and difficulties in the returns process. Overall, while the platform offers a fun shopping experience, it must improve product reliability and support to enhance customer satisfaction.
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If you want excellent customer service, try tophatters. If you like to bid and win, try tophatters. Just take your time in bidding and when you see the items you really want, enjoy bidding and winning.
I have always found such prompt service i like that if you've made a mistake bidding it only takes a few seconds to put it right if you decide that the item is not for you you get your refund instantly and no quibbling i'm always pleased with what i buy though i do find that the postage can be quite high but they come come a way around the world so i am confident with everything i buy
The easiest bidding site i have ever come across. Products came from abroad and in just 1 week. Both items as described and cheaper than if bought in UK. Already purchased a second order and recommended to family.
I was pleased with the ease in purchasing from you. The products arrived early and they were of good quality
The quality of items offered is usually exceptional. The ability to offer the best auction bid is wonderful.
I have won a couple of bids on here and one was a micro memory card 128gb. It took a few weeks to arrive and I went to test it on my computer. I tried to copy a large 5 GB file to the mem card and it took forever to copy over. I was seeing speeds of 500 k a second or slower transfer rate where with my sandisk 128gb card the transfer speed was over 20 MB a second. They should tell you that before you win the bid that the cards that they are selling might be real slow and seconds from other manufactures. I also ran a mem card tester and got lots of error on the card. So before you bid on this type of item remember anything that cheap is cheap.
Crappy stuff!. To return anything you have an unrealistic timeframe. To send anything back as quickly as they require you could spend a fortune in shipping costs since most of this crap comes from China. I bought a nintendo system (least thats what the picture showed!) and got some chinese knock-off!. Stay far away from this site!
Do not buy the PHILIAPUPU or whatever the name is. Supposedly a water-washable electric razor, it is nothing but a piece of dollar-store junk. I see a lot of these being sold on Tophatter, and I feel it is only fair to warn everyone that this is a useless piece of junk.
Drone valued at $2000 Winning bid $80! Search the model number drone worth $30
Site is $#*!, $#*! products overstated value, real value is less than the winning bid
Nickolai,
The Manufacturer's Suggested Retail Price — also known as “struck out” price – is basically a recommended selling price that is set by the seller based on the value a seller believes their products worth is.
In an auction format, we want buyers to have a fun experience that they are in control of. We urge buyers' to review the item description prior to bidding.
Why? This allows the buyer to decide if the price is fair or reasonable. Reviewing the item description is key in helping buyers' determine how high they are willing to bid with the option to stop bidding at any time If the MSPR or overall Item description doesn't reflect what you feel is reasonable, fair or feel the item simply will not fit your needs. The beauty of the platform (or the beauty of bidding) is the decision is yours to make.
However, if you are not happy with the item you have received, you have the option to return any item for up for 30 days from delivery, per our "*Buyer Protection.*": https :// tophatter. Com/topics/Buying/subtopics/My%20Orders/questions/Is%20there%20Buyer%20Protection%3F
That said, know we do have you, the buyer in mind. We are always striving to make your user experience as smooth and enjoyable as possible. To that end, we value suggestions from those people who use our product most, please know we hear your concerns about MSRP and again, we are always working to improve your experience.
Thank you,
Felicia
They say mini gold coins or 1978 kugerrand but what you get is a reminted gold clad worthless hunk of metal. When you see 1978... coin you expect it to be from 1978. When you finally have time to read about it you find out it is not from 1978 at all. Also they advertise 1 troy ounce bars and they are gold clad? Something or other. There wording is there to suck you in and take your money.
I have a $15 credit that I wanted to use on 2 separate items from the same seller and can't do that. What good is a credit if I can't use part of it for one item and the rest for another order? These two orders are at least from the same seller.The total amount for both items is $20 (which includes his $6 for each which is really $12. Horrible seller and no discount from him for multiple orders.
Adrienne,
I'm sorry to hear your services did not meet your expectations.
Please note a store credit cannot be combined or broken down into multiple credits. Store credit is only valid and will automatically apply to your first purchase that exceeds the credit amount by a minimum of $1. Example: your $15 credit will apply to the first purchase of $16 or more. See details here: http://tinyurl.com/jrawq23.
Additionally, combined shipping is an optional choice for sellers. Sellers who offer this option will refund partial shipping after payment is made. Please see full details here: http://tinyurl.com/zte4a57.
Warm regards,
Felicia
I do not know why you don't make the company's submit a sample of their product before you offer it for auction. It is cheap crap from china, that look like you get in a lucky dip. You know it is crap/cheap replicas so why put the bogus cost under the item
This site is nowhere as good as the other sites. I can tell you don't care as long as you get our money. Will be deleting Tophatter from iPad and going to a respectable site.
Hi, Robert.
The Manufacturer's Suggested Retail Price — also known as “struck out” price – is basically a recommended selling price that is set by the seller based on the value a seller believes their products worth is.
In an auction format, we want buyers to have a fun experience that they are in control of. We urge buyers' to review the item description prior to bidding. Why? This allows the buyer to decide if the price is fair or reasonable. Reviewing the item description is key in helping buyers' determine how high they are willing to bid with the option to stop bidding at any time If the MSPR or overall Item description doesn't reflect what you feel is reasonable, fair or feel the item simply will not fit your needs. The beauty of the platform (or the beauty of bidding) is the decision is yours to make.
However, if you are not happy with the item you have received, you have the option to return any item for up for 30 days from delivery, per our "*Buyer Protection.*": https :// tophatter. Com/topics/Buying/subtopics/My%20Orders/questions/Is%20there%20Buyer%20Protection%3F
That said, know we do have you, the buyer in mind. We are always striving to make your user experience as smooth and enjoyable as possible. To that end, we value suggestions from those people who use our product most, please know we hear your concerns about MSRP and again, we are always working to improve your experience.
Thank you for your understanding,
Felicia
Got my bo jackson rookie card in mint condintion no issues, came quickly, in it's case, came in the condintion described
I won a bid on a handheld games console, when it arrived it was cheap plastic and the games were not the same, the screen was half the size of the one in the photo! It said there was 200+ games built in bet there were about 10! Total rip off. I won a bid on a purple ladies watch and when it came it looked cheap nothing like the photo and a waste of my money. Will NEVER use this site again RIP OFF SCAMMERS!
If you see an item you might be interested in it usually appears more than once so first read the description and all info about the item by clicking on the picture of the item (not the BID bar) and decide if you are interested.The next time it comes up for bid you already know about the item. Disregard the extreme inflatable prices shown as suggested list prices at the bottom of the picture. Just bid if you like the item and YOU feel it is worth what you are willing to pay. Have fun with little investment. Remember the items are smaller than the pictures make them seem.
Thank you, Larry, for sharing your experience with us. It's great to have you as a valued member of the Tophatter community.
Regards,
Felicia
The photo was one thing; what I got was different and cheap looking metal on the ring... supposed to be silver but looks like a little girl's play ring.
Hi Arletta,
I'm truly sorry to hear the item was not as expected. I reviewed your account and see that you've opened a return for the item and a return shipping label was issued.
According to the return tracking the shipping label as been printed, but the item has not been shipped yet. Please ship the item as soon as you can. Once we can confirm the item is being returned to the seller (delivered) a full refund will be processed.
Reach out to our customer support team with any questions or concerns: http://tinyurl.com/j8eo7hu.
Thank you, have a pleasant day.
Felicia
BIGGEST SCAM IN HISTORY
I HAVE RECEIVED NONE OF MY ORDERS, BUT BELIEVE ME TOPHATTER GOT MY MONEY WITH NO PROBLEM
PLS GIVE ME BACK MY MONEY AND STOP WITH THE " WE APOLOGISE...
MINUS 100 RATING
Charmaine,
I reviewed your account details and find the following:
Order #24204717 was delivered to your location on June 8,2017. (No refund required)
Order #23367558 was asked to be canceled and was refunded on March 13,2017. (refund issued)
Order #23004578 was Out for delivery to your location on April 10,2017.(No refund required)
Unfortunately, we are unable to cover these as tracking indicates the items were delivered to your location. When a package shows delivered to your location but not received, we recommend calling the local post office to ask the supervisor to attempt to locate the package using the tracking number. If the post office is unable to assist, you may file a complaint with the USPS at the following link: http://tinyurl.com/pll5os5
Thank you for your understanding,
Felicia
Tophatter is one of the worst companies I have ever dealt with. Everything is from CHINA and it is all CHEAP JUNK. Their shipping is absolutely HORRENDOUS. I ordered one item and it was delivered to someone in Henrietta, NY I live in Mass. Other items i ordered I have not received and they were ordered on 8/1/17. Customer service is awful. You get no satisfaction from them. Same excuse to most people all the time. I am also done with Tophatter. A lot of fraud and scamming I think is going on. Stay away from this company You can do better at other auction sites and most things are not from China. Beware, beware, beware
Helen,
I reviewed your account and see that each order has a Delivered status, including your recent order purchased August 14,2017. If you have an issue with a particular order, please provide the order number and I'm happy to help.
With our easy return policy, you can request to return a item for any reason within 30 days from delivery. See full details here: http://tinyurl.com/h7xokwj
Have a good day,
Felicia
On tophatter i have seen many items that i bought from china for a couple bucks stating value is in the hundreds. Their original prices of hundreds should mean you are getting top notch jewelry. Its not even silver! Its plated with silver. Be careful what you buy. They get away with it cause the bidding goes so fast you cant read about the item until after you've won-
Laurie,
The Manufacturer's Suggested Retail Price — also known as “struck out” price – is basically a recommended selling price that is set by the seller based on the value a seller believes their products worth is.
In an auction format, we want buyers to have a fun experience that they are in control of. We urge buyers' to review the item description prior to bidding. Why? This allows the buyer to decide if the price is fair or reasonable. Reviewing the item description is key in helping buyers' determine how high they are willing to bid with the option to stop bidding at any time If the MSPR or overall Item description doesn't reflect what you feel is reasonable, fair or feel the item simply will not fit your needs. The beauty of the platform (or the beauty of bidding) is the decision is yours to make.
However, if you are not happy with the item you have received, you have the option to return any item for up for 30 days from delivery, per our "*Buyer Protection.*": https :// tophatter. Com/topics/Buying/subtopics/My%20Orders/questions/Is%20there%20Buyer%20Protection%3F
That said, know we do have you, the buyer in mind. We are always striving to make your user experience as smooth and enjoyable as possible. To that end, we value suggestions from those people who use our product most, please know we hear your concerns about MSRP and again, we are always working to improve your experience.
Thank you,
Felicia
Don't buy anything from Tophatter. You get what you pay for and it's super cheap crap. Never again. I only chose one star because I had to.
Brenda,
I'm sorry to hear you haven't been pleased with your experience. With our easy return policy, you can request to return a item for any reason within 30 days from delivery date. See info here: http://tinyurl.com/h7xokwj.
I hope you'll continue to check out the items on Tophatter as we bring in exciting new supply over the coming months.
Warm regards,
Felicia
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Susan,
You can request to return a item within 30 days from delivery. If you are granted a return shipping label, yes there is a time limit of 7 days to use the label and enter the tracking number into your return request.
If this is not completed in time the return label will be void and the return request will indeed close. However, you can still receive a refund by returning the item with tracking at the buyer's expense. Return labels cannot be reinstated after being void.
In regards to Order #32548083- a refund was issued on September 11,2017. You will see your funds returned to your account within 3-5 business days.
Warm regards,
Felicia