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Tophatter Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in its engaging auction format and a diverse range of products that some users find enjoyable and affordable. Many appreciate the responsive customer service, which has been effective in addressing issues and facilitating refunds. However, significant concerns persist regarding product quality, with numerous complaints about receiving damaged or inferior items. Additionally, customers have reported frustrations with order cancellations and difficulties in the returns process. Overall, while the platform offers a fun shopping experience, it must improve product reliability and support to enhance customer satisfaction.
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They never respond to questions or concerns. You have to pay for most returns especially to China. This costs more than the item purchased. You can NEVER talk to a person there is no phone number!
To sum it up, keep everything you buy even if you don't like it.
Absolutely craps it's all cheap stuff and none of them were as in the photo
Just save your money and time
It took weeks to receive once we got it of course it looked cheap right away and of course it never worked not one time my son was so excited to get this but only to be disappointed. Bidder beware I'm done.
Read the descriptions, don't rush. Some stuff is pretty good, some of it is nothing but junk. Some of the bracelets and earrings are very nice, (this order was for some man made opals with small purple stones surrounding, they are very classy and I'm happy with them for $6) but I'm careful to not bid more than a few bucks on it, so the total is only $6 or so with shipping. If you research the products, and see that they are selling for $15 on Amazon, don't bid more! If you are patient, you can often get them for half the price on Tophatter, but it takes time. I've seen items go for $35, that I end up getting for $7. If you cannot restrain yourself from bidding, it's not a good site for you. I got burned a few times, now I do not bid on things that have to 'work', such as electronics. But jewelry for under $10, dog toys, etc, it's good for that. Just KNOW what you are bidding on. It only takes a minute to google the description, and it's always for sale somewhere else.
Hi, Nancy!
We would like to thank you for taking the time to write your review and share your experience with us. We appreciate your pointers on using Tophatter efficiently and are delighted to have you as a valued member of the Tophatter community.
Thanks again, have a pleasant day!
Felicia
Received an item that didn't work. Shipped it back to the seller. Still won't credit the $ I'm owed. Customer service just gives you the run around. Do yourself a favor... STAY AWAY!
CD,
Please provide the return tracking number and order number of the item returned and I will be happy to process your refund.
Thanks in advance!
Felicia
I bid on a "New 2018 Super Wonderful Touch the Voice Learning Machine with colorful flash..." tablet, and was very happy to have won the bid! After about 2 weeks I received it and was excited because it was for my niece's birthday. I picked up the package and it weighed about 10 oz. No way a tablet weighs so little. I opened the package and I was horrified at what the product looked like! It was totally plastic! The colorful screen was plastic with what looked like the icons were printed on the screen. I thought perhaps I have to peel off the sticker to reveal a real screen but it was not a sticker, it was one piece of very flimsy plastic crap that you can purchase at a dollar store. And the darn thing was battery operated! This was not a tablet of any sort. This is a joke, a gag gift! I honestly thought it was a joke. Someone is allowed to buy dollar trinkets and have people bid of what they advertised as real items! I've bid on and won many other items on this one and only day I discovered this site so I didn't know the products were all fake. Another item is a real view camera for a vehicle. The item arrived and when I opened the box it only contained wiring but not screen! There is a camera alright, but no screen! How are you supposed to use a rear facing camera with no screen to show you anything?! These items are listed as hundreds of dollars when in actuality they cost no more than a dollar or 2! Now I am stuck with a bunch of crap! Stay away from this site.
Hi Kelly,
We are very sorry that our services did not meet your expectations. While we strive to provide the best possible experience for customers, we understand that not everything can be perfect. So, we want to thank you for your feedback!
With our easy return policy, you can request to return a item for any reason within 30 days from delivery. Please see full details here: http://tinyurl.com/h7xokwj.
For assistance with your returns, please reach out to our dedicated customer support team here: http://tinyurl.com/j8eo7hu.
An apology is no substitute for good service, but I want to offer one on behalf of Tophatter. We appreciate your reporting this matter to us. It helps to know the kinds of difficulties our customers have so we can work toward improvements. The information you have provided will be shared with management as they continue their efforts to improve service performance from our sellers. Thank you for the opportunity to address this matter with you. Please accept our sincere apology for any inconvenience this matter may have caused you.
Warm regards,
Felicia
I too won a cannon printer, but i got mine for 9.00, it did not have ink, had to buy, but all in all i got a brand new printer, that works excellant for under 35.00
Julia,
Thank you for taking the time to share your experience with us. We are delighted to have you as a valued member of the Tophatter community.
Warm regards,
Felicia
So happy to have found this site. Amazing gift ideas and top quality merchandise so far. Thanks Tophatter.
Arlene,
Thank you for your wonderful support of Tophatter! We are excited to know you are enjoying Tophatter and finding great deals on items you like.
Warm regards,
Felicia
I've been ordering for a couple months now and everything has been perfect. One of my items was sent to the wrong address and it took a while but they gave me my full refund so I purchase the item again!
Anna,
Thank you for sharing your experience with us. We appreciate you being a valued member of the Tophatter community!
Warm regards,
Felicia
I ordered a Camera... Received ONLY WIDE angle lens... Where is the camera... I also ordered a printer... never got one... Weeks go by. Laurel Malmstrom
Laurel,
With our easy return policy, you can request to return a item for any reason within 30 days from delivery. See full details here: http://tinyurl.com/h7xokwj.
Additionally, our dedicated customer support team are happy to help with your return request by contacting us here: http://tinyurl.com/j8eo7hu
Have a good day.
Felicia
Too much time to receive the merchandise from end of auction, when you collect payment at the end of auction, and it takes more than 30 days to receive merchandise, then that is just too much time
Rick
Richard,
I'm sorry to hear you haven't been happy with the shipping times. On each item, you will see an expected range of delivery time, and it is recommended to check this out at the time of bidding if you need your item for a special event.
Please note orders shipping to you from outside your home country may take longer to arrive and may not show tracking updates for part of the journey.
Sellers on Tophatter put forth their best efforts into getting items to you as quickly as they can, and in accordance with our seller shipping policies, sellers are able to select a shipping time between 1 and 10 business days from the time they receive your payment, then there is an average delivery time factored into the Estimated Delivery date that you see on your account.
Thank you for your patience!
Felicia
I won the bid for this Canon MG2520 printer, for $14.00. After I opened up the box, the printer was brand new, with the red tape on it for shipping, that you have to peel off and throw away. Then when I went to look for the printer cartridges, they were No Where To Be Found! Then I looked at the top of the box and saw that it had another piece of clear tape on it :( ! Those SOB'S stole the print cartridges! They are not cheap! $22 for the color and $17 for the black! Bidder BeWare, If It Is To Good To Be True, Stay The F*** AWAY!
Harold,
I reviewed the listings for the Canon MG2520 printers and in the description, the seller states that the printer does not come with ink or a USB cable. However, with our easy return policy, you can request to return an item for any reason within 30 days from delivery. See full details in our FAQ here: http://tinyurl.com/h7xokwj
For more details or help with your return request, please reach out to our dedicated customer support team here: http://tinyurl.com/j8eo7hu.
Thank you!
We have purchased many items for Christmas from Tophatter.com, first they were all on the cheaper side of quality and most came from China that took months to get.
--**I ordered a 'Smart Watch' 'early' for a Xmas Present - with many gifts to buy, I waited close to wrapping time to check it to make sure it works - (last thing you want to do is give a present that is broken or does not work... ***the Smart Watch 'DID NOT WORK'... it did not power up after charging as per instructions - kept the charger on the smart watch days after it did not power up - check it everyday, still no power up... wrote to customer support - buyers protection.
***SENT A DETAILED EXPLANATION TO TOPHATTER 'BUYERS PROTECTION' CUSTOMER SERVICE
'TWICE' - NO RESPONSE BACK...
***Tophatter is 'not' telling the Truth for backing the items they sell or how great their customer service is - all bull --- had to buy another Christmas Present and stuck with a 'Broken Smart Watch' --- TO THIS DAY - NO REPLY FROM BUYER PROTECTION OR CUSTOMER SERVICE
***Please don't get carried away at the 'nice pictures' - cheap quality - receive broken items and then get 'frustrated' when they wonderful customer service doesn't respond back...
Hi Steven,
I'm sorry to hear our services didn't meet your expectations.
Tophatter is a company based out of San Francisco, CA, USA. When you bid/buy on Tophatter you are buying from individual sellers who use the platform to sell their goods, not Tophatter.
With this said, Tophatter has a cancellation policy that can be reviewed in our FAQ: http://tinyurl.com/z6fpw8f.
I would suggest setting reminders for items you would like to take your time reading. This way a notification will be sent a few minutes before the item goes up for auction, so you don't miss out. How to set a reminder instructions are here: http://tinyurl.com/h5waps2.
Additionally, every member of our customer support team are indeed human and have responded to your inquiries within minutes of receiving them. Again, my apologies our responses aren't up to your expectations. We do our absolute best to provide excellent service to all of our buyers/sellers.
Warm regards,
Felicia
I would rate TopHatter a10 they have the greatest items up for bid. I would recommend my family and friends
Debra,
Thank you for taking the time to write your review. We are grateful to have your continued support!
Have a great day!
Felicia
Got my first order coach purse. First of all I felt 42 dollars was good. Oh. One. It was use and dirty. Who pays that much for a used purse. Two. It was twice as small as I thought I am
New. I HAVE ORDERED 5 MORE ITEMS! NO more till I see what I GET! I THOUGHT. EVERYTHING WAS NEW. Was I stupid!
Hi Harvey,
I understand your disappointment and apologize that your item was not as expected. I thoroughly reviewed the item description and it reads as follows:
Description:
Brand: Coach
Material: Other
Condition: Used - fair
Coach style# 6044
Signature Handbag
Material: Canvas/ Leather
Measurements: 6" Long/ 10.5" Wide/ 4.5" Deep
Strap Length: 6"
This bag features a zip closure. 1 exterior zip pocket and 1 interior pocket. Signature print
Fair condition- used appearance, wear to fabric, etc
Please note in an auction format, it's up to each buyer to review the item description prior to bidding, taking note of all key details, to decide what is a fair or reasonable price based on the value he or she places on the item. Bidders decide how high they are willing to bid, and can stop bidding at any time.
With our easy return policy, you can request to return an item for any reason within 30 days from delivery. See full details here: http://tinyurl.com/h7xokwj.
If help is needed with your returns, please contact our customer support team here: http://tinyurl.com/j8eo7hu.
Thank you, have a pleasant day.
Felicia
Tophatter is addicting! You save money and awesome items to bid on. It's a great site to do your early Christmas shopping.
Thank you for taking the time to write your review, Jane!
Love the prices, bidding, and the products! I recommend Tophatter! So get online and check out the mobile app!
Thank you for your support and writing your review!
I have bought several things from tophatter and i was very satisfied with the price and quality of these items. It is fun to bid and service and delivery is always great. Thank You
Thank you for taking the time to write your review.
I cannot resist TOPHATTER! The prices are fantastic and the products awesome. A wide variety of products, always something new and fun bidding.
Thank you for writing your review, Judi. We appreciate your continued support.
Great product for a great price and great customer service no hassle returns just all together a perfect website where you can find many things for a little of nothing and overall great Experience.
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Terrence,
I reviewed your order #36048454 and see that a return request was open and resolved with an immediate refund issued. In this instance, the return of the item is not required. You can keep the item.
An apology is no substitute for good service, but I want to offer one on behalf of Tophatter. We appreciate your reporting this matter to us. It helps to know the kinds of difficulties our customers have so we can work toward improvements. The information you have provided will be shared with management as they continue their efforts to improve service performance from our sellers. Thank you for the opportunity to address this matter with you. Please accept our sincere apology for any inconvenience this matter may have caused you.
Warm regards,
Felicia