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Tophatter Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in its engaging auction format and a diverse range of products that some users find enjoyable and affordable. Many appreciate the responsive customer service, which has been effective in addressing issues and facilitating refunds. However, significant concerns persist regarding product quality, with numerous complaints about receiving damaged or inferior items. Additionally, customers have reported frustrations with order cancellations and difficulties in the returns process. Overall, while the platform offers a fun shopping experience, it must improve product reliability and support to enhance customer satisfaction.
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I have enjoyed shopping at Tophatter for ore than a year now. I have ordered many things from jewelry to flower seeds and for the most part have been very pleased. In any situation there are a few "less thans" but it has been a sweet experience for the most part. Sellers have been willing to make it right when it was not and received quick receipt of orders.
I'm excited too rate you five star I've received all the items I've order, however I have not received my order from earlier this month.
I really enjoyed bidding with Tophatter but I was disappointed as I cancelled a few orders as I found I could get the items cheaper elsewhere. Unfortunately Tophatter has band me from bidding for a year! I certainly won't be bidding with them anymore as think it was very harsh and not good customer service at all!
I don't like your payment methods. I will not use the pay pal site... I was doing fine with using my checking method but you guys wont do that so not ordering from you anymore.
A few things I order was nothing like the picture and never received one order. When I posted I didn't receive it said would take a few more weeks. That never came. Never would let me post a complaint.
I received two items, one missing parts, and one inoperable that appeared to have been opened prior to my receiving it. Prompt, complete, and courteous refunds were made. One even did not require a return so I just trashed it. Will continue using Tophatter
I don't order things to take this long! Said it would be here by end of August. That was a bit long. I will not be ordering anything else. Denise Day
I have been extremely pleased with my purchases from Tophatter. I have had no problems whatsoever with my purchasing or receiving. Thank you Tophatter. So much better than some other sites where you have to purchases bids.
Takes too long to receive your buy. Is cheap. Would appreciate a live person to talk to with a problem
Every item that I have bought is really perfect no problems at all. It you didn't get the item they gave the money back so they are very reliable.
Very dissatisfied in this site will not ever use it again!@!
Most of the electronic products are broken the ones that arent are sub standard flashlight broken dash cam broken 1st tablet broken 2nd tablet works slow wifi speaker broken two chargers had to buy the charger for the stands that i got havent received the cam-corder yet
I LOVE Tophatter!
The products are great; and more often than not, the product arrives BEFORE the estimated delivery date; and if there IS a problem with a product, then Tophatter will make it right, EVEN THOUGH it is the responsibility of the SELLER to do so!
When Tophatter says that they want you to be happy with your purchase, THEY MEAN IT!
I'm SOOO HAPPY that I found this site!
TOPHATTER ROCKS!
I love this site overall. I did have to make a return once & was told that it didn't arrive in time. The post office told me that it was on time but no one was there to accept the delivery & they held it for pick-up or redeliver.
I love the basic function of this site! I have used one other bid site that you had to purchase the bids in order to participate. Tophatter is much more honest as you pay for purchases instead of bids! Excited with the things I've bought here. Looking forward to seeing the matching necklace & earrings to my favorite bracelet!
First, I ordered a lot of seeds. But not one package of seeds arrived labeled.No where in the packaging was there a name for those seeds. Plus, all the seeds look the same, even the tulips. Aren't tyulips usually a bulb? Then I have ordered LOTS of jewelry from Tophatter. LOTS> +SEveral pieces tarnished quickly, and there were 2 I received who soon had their "sterling silver" rub off to reveal brass. Um... really? I have stopped ordering for awhile to see if the quality improves.
Some items are worth more than the money I did spend. Delivery is on time and postage is affordable. I love Tophatter.
I've enjoyed buying on and bidding from your company. I would recommend you to others! Thanks very much!
I advised your contact people about this situation, and nothing was done. I think that is why I have not placed a order for over 4 or 5 months.
I don't use the site anymore. The things I got were cheap. The photos were misleading and the items didn't look like the photos made them look.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
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Della,
I reviewed the details of your account and have found the following information.
1. There are three (3) different shipping address' available in your account.
2. According to individual tracking, all items have been successfully delivered to the same location except one (Order# 27157562).
3. Order #27157562 was delivered to your billing address, this address was provided at the time of payment.
Sellers on Tophatter ship items to the shipping address provided at the time of payment. There is an option to request a change of address before the item is shipped, I'm very sorry that that option was missed at the time of purchase.
Because your item was delivered to the address provided at the time of payment, we are unable to require a refund from the seller. However, as a courtesy, I have applied a $7 store credit to your account. This is 50% of the purchase price. Your credit will automatically apply to your first purchase of $8 or more. Your credit will remain valid for 2 weeks and will expire if unused.
Thank you, have a pleasant day.
Felicia