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Tophatter Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in its engaging auction format and a diverse range of products that some users find enjoyable and affordable. Many appreciate the responsive customer service, which has been effective in addressing issues and facilitating refunds. However, significant concerns persist regarding product quality, with numerous complaints about receiving damaged or inferior items. Additionally, customers have reported frustrations with order cancellations and difficulties in the returns process. Overall, while the platform offers a fun shopping experience, it must improve product reliability and support to enhance customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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Come on people, do you not read the descriptions on the items. I have bought many pieces of jewelry from this site. I am happy so far. I only buy the sterling silver items. You buy anything else your fingers, wrists, neck or ears will turn green. You need to learn the wordings for FAKE! I see many bidding on jewelry items that are not going to last. As far as clothing or electronics you know to stay away. As most items are sold out of China, just in the shipping alone, your item is going to be used like a football. Be smart and just use your common sense. This is not rocket science people.
I won an auction for an apple watch. I tried to pay but it kept saying that the address listed on paypal was in the wrong format. I checked paypal and it was in the same format that tophatter is. I have never had any problems with this before. However, Tophatter keeps pressing me to pay my bill.
Marilyn,
I'm very sorry to hear you've experienced trouble paying. Please contact our customer support team for assistance. We can be reached via email here: http://tinyurl.com/j8eo7hu.
Thank you,
Felicia
That's not fair at all. Just because I'm the only bidder it does not mean it can be removed from the board. That's the entire idea. This happened to me twice.
I did purchase other items outbidding others. But let people have the one bid wins.
I love shopping here - most of the items I have received have been a really high quality. I would recommend trying it to anyone in search of a bargain. It is best to shop around as most of the merchandise they carry can be found on other sites for lower prices. But, they do have some items that are hard to find anywhere else. Plus, its a lot of fun using the site. I had one technical issue and customer service resolved it very quick. So far I have not returned anything since the majority of my purchases are for such a reasonable price I can't see the point of going through the return process.
Hi, Carolyn!
Thank you for taking the time to write your review and share your Tophatter experience with us. We are delighted to hear you are having such a great time shopping on Tophatter and appreciate you being a valued member of the Tophatter community.
Have a pleasant day.
Felicia
Beware, beware, they take your money and never ship your product. You cannot get a hold of anyone to refund your money or sent procuct.
Sharon,
According to the tracking number your item was shipped on September 19,2017. Please note items coming from different countries take a bit longer than domestic mail and won't show updates for part of their journey.
If your item is not delivered to your location within 40 days from shipment date, contact our customer support team and a refund can be issued. Customer support can be reached via email here: http://tinyurl.com/j8eo7hu.
Thank you,
Felicia
Ive orden 7 products now from 7 different sellers. All products where cheap dollar store crap. The jewlery was not platted 18k it was painted aluminium garbage that faded around the neck after 3 hours. One product should up plastic instead of stainless steal. Most auction products can be found in retail stores at less that 5$ not the scam price they display under the auction price. Kylie products are fake and can cause serious harm to ur face n lips do to the FAKE manifactures putting glue n toxic oils into the lipsticks. Dont be stupid if its seems to good to be true its because it! Dont spend mor than 5 dollars n antthing cause that all there worth.
Andria,
We are very sorry that our services did not meet your expectations. While we strive to provide the best possible experience for customers, we understand that not everything can be perfect. So, we want to thank you for your feedback!
Sale of counterfeit items is prohibited. If you are concerned about the authenticity of an item purchased on the platform, you may return it for up to 30 days from delivery. See full details on our return policy here: http://tinyurl.com/h7xokwj.
Warm regards,
Felicia
The very first time I browsed Tophatter, I ordered a wireless Canon Pixma printer for $14. Shipping was free on this item. I did have to buy ink (not a surprise). It works great but a little noisy and I can adjust it on line using the CD that came with it. The only drawback was that the price for this item elsewhere on the web was not much more than what I paid. You need to read carefully what you are buying.
Hi, Sharon!
Thank you for taking the time to share your experience with us.
I'm sorry that you weren't able to get a great deal on the printer. Because buyers bid on items, the selling price reflects the demand at that moment. I hope you'll continue to check out the items on Tophatter and find that deal you're looking for!
Warm regards,
Felicia
I have given this product a one (1) because product needs batteries to work and the batteries do not fit securely within the product area where the batteries are supposed to be placed. Hence, you can't even turn the product on. Would like a refund but invoice doesn't tell you how to go about requesting a refund. These cost $27, can anyone help me?
Hi, Rose.
I'm terribly sorry that the items will not function properly. I have gone ahead and opened a return request for Order #38042130. For this transaction, return shipping is at the seller's expense. You will receive a separate email that will include your return shipping label, seller's address and instructions on returning the items.
You can view your return request under your order in your account. If you have additional questions or concerns regarding your return, please contact our dedicated customer support team here: http://tinyurl.com/j8eo7hu.
Warm regards,
Felicia
All the good reviews on this page are going to be made by the people from Tophatter. I bought few things from there and I was really disappointed. Please don't buy anything from there. They are nothing more nothing less than tiffs
Ana,
We are very sorry that our services did not meet your expectations causing disappointment.
Tophatter's return policy allows for the return of an item for any reason within 30 days from delivery, as explained here: http://tinyurl.com/h7xokwj.
I hope you'll continue to check out the items on Tophatter as we bring in exciting new supply over the coming months.
Warm regards,
Felicia
I had an order that was "undeliverable," according to the tracking status on the USPS website. Yet Tophatter told me the post office reported it delivered. I eventually had to go to the post office and pick it up. They tell you lies and then tell you a refund will not be issued because the post office said it was delivered. The post office said it was undeliverable! I got my item but I am still just dumbfounded!
Piper,
I'm glad to hear you received your item.
Upon review of tracking for the item, I see the following. On October 2 it was out for delivery, with updated scans on October 2nd and 3rd of undeliverable and finally delivered to your location on October 4,2017.
When a package shows delivered to your location but not received, we recommend calling the local post office to ask the supervisor to attempt to locate the package using the tracking number. If the post office is unable to assist, you may file a complaint with the USPS at the following link: http://tinyurl.com/pll5os5
Warm regards,
Felicia
The quality of the products werent as good as expected, but had a good time playing. Will revisit site
Kim,
Thank you for sharing your experience with us. We are delighted to have your continued support.
If you have any questions or concerns, please don't hesitate to reach out to our amazing customer support team here: http://tinyurl.com/j8eo7hu.
Warm regards,
Felicia
Beware buyers! All the items on there are cheap from China and takes a month to get there. Tophatter does not take care of buyers or sellers they just care about their own profit.
Sellers Beware! Go elsewhere. Tophatter will screw you over in fees. I am a seller on there for two years now. I am leaving FINALLY! They have stolen from me and if I had the $ I would sue them. They are not helpful they dont care about anybody but their China sellers that can offer Free Shipping $1 Start Bids. You will lose your a*ss. Go anywhere but there! I have a year now of pulling my hair out from frustration of them changing everything to screw me over on a daily basis.
I brought a bundle Ben Franklin Movie prop money $10,000 dollars of $100. There was 1 100 dollar bill on each of the bundle and blank paper in between.
Richard,
This is a serious offense and should be reported. Please provide the order number and I will submit this information to our Product team for further review of the seller.
Because we aren't the seller of the item we offer a easy return policy which allows you to open a request to return the item within 30 days from delivery. See full details here: http://tinyurl.com/j8eo7hu
Best regards,
Felicia
Absolute junk from china. Purchased a men's razor. When it came it was just the plastic shell, empty inside. Bought a neck massager. You cannot open the battery box when finally opened the instructions said to turn it on and off. NO ON AND OFF SWITCH anywhere. Another item in the garbage. Clothes never again. I ordered 3 tops they took forever to come. They don't tell you their sizing is Chinese sizing. A large wouldn't fit a 10 y. O. Child. Save your money
Won a throw and received a shoddily made face cloth. No more needs to be said. Stay away from this ridiculous site - just stay away.
Angela,
I understand the disappointment this incident can cause. Tophatter's return policy allows for the return of an item for any reason within 30 days from delivery, as explained here: http://tinyurl.com/h7xokwj.
I have gone ahead and opened a return request on your behalf. To offset the cost of return shipping a store credit has been applied to your account. (Credit for any purchase above $19 AUD. You got this credit to reimburse shipping cost for return order #38094375.)
You will receive a separate email which includes the sellers return address and instructions on sending the item. Please be sure to add your return tracking to your return request located in your account under your Orders/Products.
If you need assistance with this return or have any questions, reach out to our dedicated customer support team here: http://tinyurl.com/j8eo7hu.
Thank you for your understanding,
Felicia
This site should be absolutely dissolved, it's completely a hoax, whatever you want to call it! Total SCAM! EVERYTHING YOU BUY WILL BE FROM CHINA AND LONG SHIPPING AND IF YOU WANT TO RETURN YOUR CAN'T BECAUSE THEY WANT U TO PAY THE SHIPPING WITHIN 4-7 DAYS ON YOUR DIME TO CHINA... DO NOT BUY! I've tried to contact all sellers and no response just a email saying I have 4 days since it took 3 weeks from China for my 30 day warranty I'm totally calling the Better Business Bureau and my Attorney general's office! You all should so the same! They say they are based out of California, but no response on the west coast call or email... be advised DO NOT PURCHASE FROM THIS SITE EVER!
I have purchased many items from you and have been generally satisfied, however twice I did not receive my purchase and even though notified nothing was done to resolve the issue.
Hi, Muncy.
Please provide me with the order numbers for your missing items and I will be happy to review further.
Best regards,
Felicia
A lawyer would have a field day with Tophatter. Here are my experiences: Bought several items. Of the ones that came with boxes I found the boxes crushed. For a speaker I bought, the control button was missing. But the real kicker came when I won an auction for a drone. It had a retail price of $1400 It just came today. I would be shocked if this sold for 10 bucks in stores. The box is literally less then 6 inches wide and 4 and 1/2 inches long. Who are they kidding.
Bernadette,
I'm sorry to hear your items received were not as described, causing a less than positive experience. Tophatter return policy allows a request to return an item for any reason within 30 days from delivery. See full details here: http://tinyurl.com/h7xokwj.
For assistance with any return, please reach out to our customer support team here: http://tinyurl.com/j8eo7hu.
Thank you,
Felicia
Goods and services A-1. I enjoy shopping on tophatter. The products are excellent and the quality is very good.
Domenick,
Thank you for sharing your Tophatter experience with us. We are grateful to have your continued support and excited to know you are enjoying shopping on Tophatter.
Best regards,
Felicia
I read some of the previous reviews- people feeling like they were mislead about what they bought. I did that ONCE. I quickly learned to click on the picture & see exactly WHAT I was bidding on. Sometimes it looks like a computer & it's just a case. I pay with paypal... Tophatter doesn't want to lose Paypal as a way to pay. Anything returned, I have received the refund for. Just a word to the wise...
Hi, Mary!
Thank you kindly for sharing some great pointers on reading item descriptions. This is something we strongly recommend all buyers do, taking note of all key details, to ensure the item is what is intended.
We truly appreciate your continued support and being a valued member of the Tophatter community.
Best regards,
Felicia
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Vivenne, I hope you're doing well!
Thank you kindly for taking time to share your wonderful experience using Tophatter. We are grateful to have your continued support and as a key member of the Tophatter community!
Warm regards,
Felicia