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The company has garnered a mixed reputation among customers, with notable strengths in its engaging auction format and a diverse range of products that some users find enjoyable and affordable. Many appreciate the responsive customer service, which has been effective in addressing issues and facilitating refunds. However, significant concerns persist regarding product quality, with numerous complaints about receiving damaged or inferior items. Additionally, customers have reported frustrations with order cancellations and difficulties in the returns process. Overall, while the platform offers a fun shopping experience, it must improve product reliability and support to enhance customer satisfaction.
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Quick delivery and great products - there are plenty of auctions that are fun to bid on or you can just buy if you want to
I am so disappointed I ordered some tennis shoes and when asked for a review I told you I have not received them and yet you have my money bit have done nothing about the shoes... i am almost ready to uninstall Tophatter!
I have been very pleased with the earrings I've purchased!
I've returned a coup[e of things and the customer service was great
The prices are great.
Love the variety.
Still waiting on bamboo pillow. Teeth were not sufficient. Or the ring. It had no instructions. But please. Srnd my pillow. And the rest of your products were good. And THANK YOU... TOP HATTER
I enjoy bidding on Tophatter, it is fun. I have found some cool gifts for Christmas. I will keep shopping on here & hoping to continue finding the things I want. Thank you so much.
As a customer of Tophatter for many years, I can say I have rarely if ever been disappointed in any product I have won. I highly recommend it as a way to win your favorites at an extreme discounted price..
The bidding is fair for everyone the products are awesome, and the staff at TopHatter answers your questions professionally and right on target
A top merchandiser for everyday and one of a kind items. Best kept secret on the Internet. I would and have recommended Tophatter to all my family and friends
Never had a problem with return or on something I did wrong. They have been just great to deal with. Prices are super and it has been just super to deal with them when I ordered incorrectly. If need to return or just need help they are there. Love Tophatter.
I love this site. Can get incredible deals on some really nice things! I use the site almost every day!
I am so happy I found Tophatter. Everything I have purchased was exactly as I expected. My friends always notice my jewelry and say how beautiful and real they look. I'm sure some of them are now using Tophatter.
Thank you
Tophatter is a fun online auction. Lots of things to bid on. Some are genuine others are not.It's easy to get a refund on items that you bid on that you really didn't want but got stuck with.
Two months ago I requested that you cancel all remaining orders. You choose to ignore me. Each time you wanted me to rate an item, I refused. "Since you refuse to respond to my request, I'm not going to respond to yours." You continued to send items. I made this request several times but never received any response. I'm not at all happy! I will take this up with the C. C. company.
Happy to say everything I have purchase from you has been what I expected. Will continue to deal with Tophatter.
I enjoy being able to get great stuff at a real bargin. If I don't want to try an auction I can buy the item and still get it shipped foa great rate!
I love Tophatter. So easy good products and choice and price. I highly recommend. Theres something for everyone here. You have nothing to lose.
I love love love Tophatter and Ruby! The bidding is fun and easy and the items are of the highest quality! I would highly recommend these shopping sites to anyone looking for a safe, hassle-free and economical way to shop online. The buyer guarantee is a big plus!
Answer: There is also the FEDERAL TRADE COMMISSION that can help with these types of problems
Answer: You have to read the descriptions. It will tell you if it's real or plated.
Answer: Do not deal with this company,,, all jewelery is crap n cheap
Answer: Tophatter will screw you over. Shop Amazon or overstock.
Answer: Good luck! Tophatter rippes off the sellers so they are not going to be very likely to return your money.
Answer: Justin you are absolutely correct. I find out the hard way. I had my own auction with nice AUTHENTIC designer items and cosmetics (Becca, Cargo, Smahbox, Too Faced, etc). I lost big time. $40 Cargo palette sold for $10; it cost me $15. Items that I started higher to cover my cost never sold. I still had to pay fees for the item being listed. A $200 Calvin Klein purse sold for $20; it cost me $80 wholesale. Run!
Answer: If you end up buying a few items from the same seller they can do a combined shipment but you rarely get the same buyer items since they only let the sellers sell 10 items a day. It is different for the sellers that have their own auctions.
Answer: You will notice the same names no matter the day, time etc. Bidding against you very often. Is it a coincidence? Personally I don't believe in coincidences.
Answer: Depends on what you are selling. Yes, a lot of items go unsold in the jewelry and accessories categories... as well as others. Coach and Michael Kors and other designer brands, not much goes unsold, because here's the catch - - you pay fees on the starting bid. TH wants everything to start at $1. So you get punished if you start higher as to not get screwed by a low purchase price. Say you buy a designer bag for $120. If you start that bag at $100, you're already paying over $10 in fees. **IF** you can manage to sell it for a profit, there are still the commission and bank fees. If you start it at $1, you're barely paying any listing fees but it might only sell for $80 (or less!). So, less fees, but you lost your ass on the item. It's messed up. Most sellers have put in their time to see if they can make a profit or to see if TH will change, but they all seem to end up leaving. I'm convinced the only ones who stay to sell there are the counterfeit or crappy quality sellers who are buying items for next to nothing, because that seems to be the only way to make a profit there these days. I would go the ebay route if you're looking to sell.
Answer: Yes! Sale of counterfeit items is prohibited. If you are concerned about the authenticity of an item purchased on the platform, you may return it for up to 30 days from delivery. See full details on our return policy here: http://tinyurl.com/h7xokwj.
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