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Tophatter

3.4
tophatter.com

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Tophatter Reviews Summary

The company has garnered a mixed reputation among customers, with notable strengths in its engaging auction format and a diverse range of products that some users find enjoyable and affordable. Many appreciate the responsive customer service, which has been effective in addressing issues and facilitating refunds. However, significant concerns persist regarding product quality, with numerous complaints about receiving damaged or inferior items. Additionally, customers have reported frustrations with order cancellations and difficulties in the returns process. Overall, while the platform offers a fun shopping experience, it must improve product reliability and support to enhance customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
282
value
283
shipping
286
returns
209
quality
283

We monitor reviews for authenticity

New York
1 review
1 helpful vote
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Rip off
October 20, 2017

Terrible just about everything you buy is broken, how disgusting not worth the time for one hundred characters

Date of experience: October 17, 2017
Australia
1 review
0 helpful votes
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Great products and prices!
October 19, 2017

Quick delivery and great products - there are plenty of auctions that are fun to bid on or you can just buy if you want to

Date of experience: October 17, 2017
Texas
1 review
3 helpful votes
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Some nice items
October 20, 2017

I am so disappointed I ordered some tennis shoes and when asked for a review I told you I have not received them and yet you have my money bit have done nothing about the shoes... i am almost ready to uninstall Tophatter!

Date of experience: October 17, 2017
California
1 review
0 helpful votes
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What a Great Site
October 20, 2017

I have been very pleased with the earrings I've purchased!
I've returned a coup[e of things and the customer service was great
The prices are great.
Love the variety.

Date of experience: October 17, 2017
Minnesota
1 review
0 helpful votes
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Most products were. Good
October 20, 2017

Still waiting on bamboo pillow. Teeth were not sufficient. Or the ring. It had no instructions. But please. Srnd my pillow. And the rest of your products were good. And THANK YOU... TOP HATTER

Date of experience: October 17, 2017
New York
1 review
1 helpful vote
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Shopping
October 19, 2017

I enjoy bidding on Tophatter, it is fun. I have found some cool gifts for Christmas. I will keep shopping on here & hoping to continue finding the things I want. Thank you so much.

Date of experience: October 17, 2017
Colorado
1 review
1 helpful vote
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Bargains galore!
October 19, 2017

As a customer of Tophatter for many years, I can say I have rarely if ever been disappointed in any product I have won. I highly recommend it as a way to win your favorites at an extreme discounted price..

Date of experience: October 17, 2017
Canada
1 review
0 helpful votes
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Happy Trails
October 19, 2017

The bidding is fair for everyone the products are awesome, and the staff at TopHatter answers your questions professionally and right on target

Date of experience: October 17, 2017
California
1 review
1 helpful vote
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Excellent
October 19, 2017

A top merchandiser for everyday and one of a kind items. Best kept secret on the Internet. I would and have recommended Tophatter to all my family and friends

Date of experience: October 17, 2017
Missouri
1 review
1 helpful vote
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The Best
October 19, 2017

Nothing but good things to say. I'm still waiting for 1 item that was supposed to have been here last month. Other than that you're GREAT.

Date of experience: October 17, 2017
Oklahoma
1 review
1 helpful vote
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Addicting
October 19, 2017

I find myself looking and bidding on products every day. Prices are very reasonable. Shipping is a little slow. A funFun way to pass time

Date of experience: October 17, 2017
Texas
1 review
0 helpful votes
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Never A Problem
October 19, 2017

Never had a problem with return or on something I did wrong. They have been just great to deal with. Prices are super and it has been just super to deal with them when I ordered incorrectly. If need to return or just need help they are there. Love Tophatter.

Date of experience: October 17, 2017
Illinois
1 review
0 helpful votes
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Great Site!
October 19, 2017

I love this site. Can get incredible deals on some really nice things! I use the site almost every day!

Date of experience: October 17, 2017
New Jersey
3 reviews
1 helpful vote
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I want that
October 19, 2017

I am so happy I found Tophatter. Everything I have purchased was exactly as I expected. My friends always notice my jewelry and say how beautiful and real they look. I'm sure some of them are now using Tophatter.
Thank you

Date of experience: October 17, 2017
North Carolina
1 review
1 helpful vote
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Fun!
October 19, 2017

Tophatter is a fun online auction. Lots of things to bid on. Some are genuine others are not.It's easy to get a refund on items that you bid on that you really didn't want but got stuck with.

Date of experience: October 17, 2017
New Mexico
1 review
1 helpful vote
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Trouble
October 20, 2017

Two months ago I requested that you cancel all remaining orders. You choose to ignore me. Each time you wanted me to rate an item, I refused. "Since you refuse to respond to my request, I'm not going to respond to yours." You continued to send items. I made this request several times but never received any response. I'm not at all happy! I will take this up with the C. C. company.

Date of experience: October 17, 2017
North Carolina
1 review
0 helpful votes
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Excellent experience.
October 19, 2017

Happy to say everything I have purchase from you has been what I expected. Will continue to deal with Tophatter.

Date of experience: October 17, 2017
Oklahoma
1 review
1 helpful vote
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Mmmmm
October 19, 2017

I enjoy being able to get great stuff at a real bargin. If I don't want to try an auction I can buy the item and still get it shipped foa great rate!

Date of experience: October 17, 2017
Australia
1 review
0 helpful votes
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Fast easy shopping!
October 19, 2017

I love Tophatter. So easy good products and choice and price. I highly recommend. Theres something for everyone here. You have nothing to lose.

Date of experience: October 17, 2017
New Jersey
1 review
0 helpful votes
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The VERY BEST!
October 19, 2017

I love love love Tophatter and Ruby! The bidding is fun and easy and the items are of the highest quality! I would highly recommend these shopping sites to anyone looking for a safe, hassle-free and economical way to shop online. The buyer guarantee is a big plus!

Date of experience: October 17, 2017