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Tophatter

3.4
tophatter.com

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Tophatter Reviews Summary

The company has garnered a mixed reputation among customers, with notable strengths in its engaging auction format and a diverse range of products that some users find enjoyable and affordable. Many appreciate the responsive customer service, which has been effective in addressing issues and facilitating refunds. However, significant concerns persist regarding product quality, with numerous complaints about receiving damaged or inferior items. Additionally, customers have reported frustrations with order cancellations and difficulties in the returns process. Overall, while the platform offers a fun shopping experience, it must improve product reliability and support to enhance customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
282
value
283
shipping
286
returns
209
quality
283

We monitor reviews for authenticity

Maryland
1 review
1 helpful vote
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ADDICTED
October 19, 2017

Plain and simple! An addiction (good or bad) is when one is "hooked" on one thing or another. In my case, it's Tophatter. Out of all my winning bids... and there have been many, many, many... I've only experienced two incidents where there was a problem and they were both settled in short order. In the majority of cases, the value of the won items far exceeded the the price of the winning bid. As I stated before, "I'm HOOKED!

Date of experience: October 17, 2017
Pennsylvania
1 review
0 helpful votes
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Enjoy Shopping at Tophatter
October 19, 2017

I have had enjoyable experiences shopping at Tophatter. Numerous items were purchased and I'm satisfied with each one.

Date of experience: October 17, 2017
Indiana
1 review
0 helpful votes
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Amazing items at amazing prices!
October 20, 2017

I love Tophatter! The prices are amazing & the deals are fabulous! Please read the entire description on an item before deciding to bid. You want to be fully aware of size & colors available before bidding. I've gotten some beautiful Sterling silver jewelry on here! The inside/outside earrings I bought are beautiful & I paid much less for them here (including shipping) than you pay for them ON SALE somewhere else! You can't beat the prices for deep pocket queen & king size sheet sets of this quality. They are so soft right out of the package & get softer with every wash without losing substance or getting thinner (not all sheet sets have deep pockets unless specifically stated). I have purchased some very fine quality makeup brushes without needing to rob a bank in order to be able to afford them. I also bought 2 really pretty cold shoulder blouses that tie in front & that have bell flared sleeves (one cream & one black) that I get compliments on every time that I wear them. I'm dying to buy the wine red & navy blue ones! Caution on buying clothes: always look at the size charts & compare the sizes to your country of origin as Asian sizes run much smaller. The only downside is that if the products are coming from China, they don't track the packages very well & the wait times from purchase to doorstep are about a month. All in all, great deals at great prices!

Date of experience: October 17, 2017
Iowa
1 review
1 helpful vote
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What I think about Tophatter
October 19, 2017

While I really want to love Tophatter, I just really dont. I have gotten a few items from there that are really great, as described, etc. For the most part, however, Ive found things to be cheap knockoffs of original items, or totally not even close to what I thought I was buying. They are very good at refunding, however. And they never post negative reviews, thus the 5 stars.

Date of experience: October 17, 2017
Indiana
1 review
1 helpful vote
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Shopping with Tophatter
October 19, 2017

Very good experience. Only have had maybe 1 order that i had to get a refund on, but out of maybe 15 -20 items, that's not bad. And got that refund quick.

Date of experience: October 17, 2017
Canada
1 review
0 helpful votes
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Tophatter is the greatest keep it up,
February 18, 2021

I love Tophatter, I started buying this past summer and can't wait for my order to arrive, I certainly will keep buying,

Date of experience: October 17, 2017
Canada
1 review
5 helpful votes
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Tophatter... What a joke
October 20, 2017

Wow. Rip off. No customer service. Rather automated garbage. Cost more to return than you pay. I was banned for requesting too many refunds. Well l bought mutiple items for the homeless, blankets that are the size of bathroom mats. Yet shown on a bed with 2 pillows. And bath sheet. Lol you couldn't even wrap it around a child it was so small. Refunds, Ha good luck getting it.
(I didnt.) Even when they send the wrong item you have to pay to return it to get your money back.
DONT DO IT. I was dumb and dumber.

Date of experience: October 17, 2017
Washington
1 review
1 helpful vote
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Gratifying
October 19, 2017

I have ordered many items from Tophatter and been extremely pleased with everything. I really like the prices and the variety of items.

Date of experience: October 17, 2017
Virginia
1 review
1 helpful vote
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Great site, Great deals!
October 19, 2017

Have enjoyed my items from Tophatter. There have been a few bumps in the road with certain items, but they stepped in and made it right. Will continue to deal with them for great deals!

Date of experience: October 17, 2017
Illinois
2 reviews
0 helpful votes
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I'm addicted!
October 19, 2017

Ever since I found this site that's all I do is shop. It; s a great way to shop. The bidding adds a little excitement to the shopping experience. The prices are good, the jewelry is the greatest. Some of the items are made a little cheaply but you HAVE to read the description very closely to make sure of what you are getting.

Date of experience: October 17, 2017
Oklahoma
1 review
1 helpful vote
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So far i love the prices. And bidding. System... make it handy... the only hold back i have from given 5 stars is the shipping it takes forever to get somethings...

Date of experience: October 17, 2017
Georgia
1 review
1 helpful vote
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Rating
October 19, 2017

I gaveTophatter a 5-star rating for the prices and variety of products and their money back if not satisfied with the product.

Date of experience: October 17, 2017
Alabama
1 review
1 helpful vote
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I LOVE TOPHATTER. 100% satisfied some items are a little to much for shipping but if you want it just dont look at shipping prices you make up for it on other items

Date of experience: October 17, 2017
Missouri
1 review
0 helpful votes
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Over all opinion
October 19, 2017

Except for clothes being smaller than expected and the size of pictures, blankets and pictures being much smaller than the photo shows, I love everything else on here. All my Christmas this year is from Tophatter. Thank you to much.

Date of experience: October 17, 2017
Minnesota
3 reviews
1 helpful vote
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Best deals ever
October 19, 2017

I am thrilled to say everything I have received from
Tophattet has been of excellent quality
Love it

Date of experience: October 17, 2017
Virginia
1 review
0 helpful votes
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Fabolous
October 19, 2017

The website is great easy & simple to use. Products to fit anyone's taste. If u have a problem the site works to correct it for u whether you're not happy with and item or bidded by accident

Date of experience: October 17, 2017
New York
1 review
3 helpful votes
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Don't do it!
October 20, 2017

I doubt this will make it to your website but here goes. I'm paying for products I did not receive. Got nowhere with you people trying to resolve the problems. You misrepresent some of your products. Try to return something to China within your return timeframe! The products are junk! Your designer watch worked for 3 weeks, now it doesn't work at all, went to a watch store. They told me I got screwed!

Date of experience: October 17, 2017
Ohio
2 reviews
2 helpful votes
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Great customer support
October 20, 2017

I appreciate the timely way in which you respond to buying issues. I enjoy the products and the prices are great. When there is a problem, you immediately take care of it to great satisfaction. Custom support is great.

Date of experience: October 17, 2017
Texas
1 review
1 helpful vote
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Satisfying!
October 19, 2017

I have made Top hatter my number # 1 hobby, shopping entertainment and justified reward in having an amazing opportunity to finally say that I won something Fair and swear without any scams or gimmicks involve. Thank you Tophatter for your exciting program. Keep up the great work.

Date of experience: October 17, 2017
Wisconsin
2 reviews
1 helpful vote
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Excellent
October 19, 2017

Excellent products. I love Tophatter. Made my shopping easy and very affordable. I have share your site with friends and family. Thank you.

Date of experience: October 17, 2017