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The company has garnered a mixed reputation among customers, with notable strengths in its engaging auction format and a diverse range of products that some users find enjoyable and affordable. Many appreciate the responsive customer service, which has been effective in addressing issues and facilitating refunds. However, significant concerns persist regarding product quality, with numerous complaints about receiving damaged or inferior items. Additionally, customers have reported frustrations with order cancellations and difficulties in the returns process. Overall, while the platform offers a fun shopping experience, it must improve product reliability and support to enhance customer satisfaction.
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Plain and simple! An addiction (good or bad) is when one is "hooked" on one thing or another. In my case, it's Tophatter. Out of all my winning bids... and there have been many, many, many... I've only experienced two incidents where there was a problem and they were both settled in short order. In the majority of cases, the value of the won items far exceeded the the price of the winning bid. As I stated before, "I'm HOOKED!
I have had enjoyable experiences shopping at Tophatter. Numerous items were purchased and I'm satisfied with each one.
I love Tophatter! The prices are amazing & the deals are fabulous! Please read the entire description on an item before deciding to bid. You want to be fully aware of size & colors available before bidding. I've gotten some beautiful Sterling silver jewelry on here! The inside/outside earrings I bought are beautiful & I paid much less for them here (including shipping) than you pay for them ON SALE somewhere else! You can't beat the prices for deep pocket queen & king size sheet sets of this quality. They are so soft right out of the package & get softer with every wash without losing substance or getting thinner (not all sheet sets have deep pockets unless specifically stated). I have purchased some very fine quality makeup brushes without needing to rob a bank in order to be able to afford them. I also bought 2 really pretty cold shoulder blouses that tie in front & that have bell flared sleeves (one cream & one black) that I get compliments on every time that I wear them. I'm dying to buy the wine red & navy blue ones! Caution on buying clothes: always look at the size charts & compare the sizes to your country of origin as Asian sizes run much smaller. The only downside is that if the products are coming from China, they don't track the packages very well & the wait times from purchase to doorstep are about a month. All in all, great deals at great prices!
While I really want to love Tophatter, I just really dont. I have gotten a few items from there that are really great, as described, etc. For the most part, however, Ive found things to be cheap knockoffs of original items, or totally not even close to what I thought I was buying. They are very good at refunding, however. And they never post negative reviews, thus the 5 stars.
Very good experience. Only have had maybe 1 order that i had to get a refund on, but out of maybe 15 -20 items, that's not bad. And got that refund quick.
I love Tophatter, I started buying this past summer and can't wait for my order to arrive, I certainly will keep buying,
Wow. Rip off. No customer service. Rather automated garbage. Cost more to return than you pay. I was banned for requesting too many refunds. Well l bought mutiple items for the homeless, blankets that are the size of bathroom mats. Yet shown on a bed with 2 pillows. And bath sheet. Lol you couldn't even wrap it around a child it was so small. Refunds, Ha good luck getting it.
(I didnt.) Even when they send the wrong item you have to pay to return it to get your money back.
DONT DO IT. I was dumb and dumber.
I have ordered many items from Tophatter and been extremely pleased with everything. I really like the prices and the variety of items.
Have enjoyed my items from Tophatter. There have been a few bumps in the road with certain items, but they stepped in and made it right. Will continue to deal with them for great deals!
Ever since I found this site that's all I do is shop. It; s a great way to shop. The bidding adds a little excitement to the shopping experience. The prices are good, the jewelry is the greatest. Some of the items are made a little cheaply but you HAVE to read the description very closely to make sure of what you are getting.
So far i love the prices. And bidding. System... make it handy... the only hold back i have from given 5 stars is the shipping it takes forever to get somethings...
I gaveTophatter a 5-star rating for the prices and variety of products and their money back if not satisfied with the product.
I LOVE TOPHATTER. 100% satisfied some items are a little to much for shipping but if you want it just dont look at shipping prices you make up for it on other items
Except for clothes being smaller than expected and the size of pictures, blankets and pictures being much smaller than the photo shows, I love everything else on here. All my Christmas this year is from Tophatter. Thank you to much.
I am thrilled to say everything I have received from
Tophattet has been of excellent quality
Love it
The website is great easy & simple to use. Products to fit anyone's taste. If u have a problem the site works to correct it for u whether you're not happy with and item or bidded by accident
I doubt this will make it to your website but here goes. I'm paying for products I did not receive. Got nowhere with you people trying to resolve the problems. You misrepresent some of your products. Try to return something to China within your return timeframe! The products are junk! Your designer watch worked for 3 weeks, now it doesn't work at all, went to a watch store. They told me I got screwed!
I appreciate the timely way in which you respond to buying issues. I enjoy the products and the prices are great. When there is a problem, you immediately take care of it to great satisfaction. Custom support is great.
I have made Top hatter my number # 1 hobby, shopping entertainment and justified reward in having an amazing opportunity to finally say that I won something Fair and swear without any scams or gimmicks involve. Thank you Tophatter for your exciting program. Keep up the great work.
Excellent products. I love Tophatter. Made my shopping easy and very affordable. I have share your site with friends and family. Thank you.
Answer: There is also the FEDERAL TRADE COMMISSION that can help with these types of problems
Answer: You have to read the descriptions. It will tell you if it's real or plated.
Answer: Do not deal with this company,,, all jewelery is crap n cheap
Answer: Tophatter will screw you over. Shop Amazon or overstock.
Answer: Good luck! Tophatter rippes off the sellers so they are not going to be very likely to return your money.
Answer: Justin you are absolutely correct. I find out the hard way. I had my own auction with nice AUTHENTIC designer items and cosmetics (Becca, Cargo, Smahbox, Too Faced, etc). I lost big time. $40 Cargo palette sold for $10; it cost me $15. Items that I started higher to cover my cost never sold. I still had to pay fees for the item being listed. A $200 Calvin Klein purse sold for $20; it cost me $80 wholesale. Run!
Answer: If you end up buying a few items from the same seller they can do a combined shipment but you rarely get the same buyer items since they only let the sellers sell 10 items a day. It is different for the sellers that have their own auctions.
Answer: You will notice the same names no matter the day, time etc. Bidding against you very often. Is it a coincidence? Personally I don't believe in coincidences.
Answer: Depends on what you are selling. Yes, a lot of items go unsold in the jewelry and accessories categories... as well as others. Coach and Michael Kors and other designer brands, not much goes unsold, because here's the catch - - you pay fees on the starting bid. TH wants everything to start at $1. So you get punished if you start higher as to not get screwed by a low purchase price. Say you buy a designer bag for $120. If you start that bag at $100, you're already paying over $10 in fees. **IF** you can manage to sell it for a profit, there are still the commission and bank fees. If you start it at $1, you're barely paying any listing fees but it might only sell for $80 (or less!). So, less fees, but you lost your ass on the item. It's messed up. Most sellers have put in their time to see if they can make a profit or to see if TH will change, but they all seem to end up leaving. I'm convinced the only ones who stay to sell there are the counterfeit or crappy quality sellers who are buying items for next to nothing, because that seems to be the only way to make a profit there these days. I would go the ebay route if you're looking to sell.
Answer: Yes! Sale of counterfeit items is prohibited. If you are concerned about the authenticity of an item purchased on the platform, you may return it for up to 30 days from delivery. See full details on our return policy here: http://tinyurl.com/h7xokwj.
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