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Tophatter Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in its engaging auction format and a diverse range of products that some users find enjoyable and affordable. Many appreciate the responsive customer service, which has been effective in addressing issues and facilitating refunds. However, significant concerns persist regarding product quality, with numerous complaints about receiving damaged or inferior items. Additionally, customers have reported frustrations with order cancellations and difficulties in the returns process. Overall, while the platform offers a fun shopping experience, it must improve product reliability and support to enhance customer satisfaction.
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I have gotten sooooo many pretty things, and have spent soooooo much more other places, almost everything has been beautiful, I go for the jewlery
Rapide, variété multiples, qualité du stock et faciliter à comprendre puisque les enchères sont gratuites.
Hello Isabelle, Thanks for responding to Tophatter's experience survey! The team here in Tophatter is thrilled to hear such good feedback. We are delighted to have you as a valued member of the community. Thank you for writing your review.
Warm regards,
Graciela
Items ordered are delivered within time they are promised. So far with this site I have not had a bad experience.
Thanks for responding to Tophatter's experience survey, Angela! Thank you for taking the time to share your experience with us by writing your review. We truly are delighted to have you as a valued member of the community.
Warm regards,
Graciela
Easy fun inexpensive way to shop on line! Pretty good quality for the price! This is how I will Christmas shop from now on
Hi Mandy,
Thanks for responding to Tophatter's experience survey! Thank you for making us a part of your Christmas shopping. Thank you for doing business with us. Happy bidding!
Warm regards,
Graciela
I impress about information and all communication for customer that Tophatter has. Also quick delivery early that mostly that my ordered will be at my home while I am away for 15 days turn out a lots of them make me feel that I will have most of them before my long time trip with no worry much that gonna leave them at my mail box.
Hi Udomluck,
Thanks for responding to Tophatter's experience survey! We always strive to provide excellent customer support and we're happy you had good experience in Tophatter. Thank you for taking the time to share your experience with us by writing your review. We truly are delighted to have you as a valued member of the community.
Warm regards,
Graciela
I have never been so upset with anyone like I have been with you. Please do not buy anything from cChina can't return it because it is a big rip off the item may cost you 12.00 to send it back will cost you 50.00 I am not kidding so now i am stuck with thing that do not fit. A mariou7ded guess what no batteries! This stuff is pure junk and china will rip game that doesn't do anything not a darn thing I put batteries in still just dead so now i am stuck with this thing that doesn't work I just opened something today no batteries but it said on batteries included on the box. I have more thing that don't work from china until i realized they are a scam. Be careful what you order most of it is junk.
Hi Jacqueline,
I’m terribly sorry that Tophatter doesn't meet your expectations and your experience hasn't been satisfactory. Being there are millions of users who use Tophatter, this is not the case for them all.
Tophatter has strict guidelines which require sellers to accurately represent their items for sale. Our product review team has reached out to a few sellers who had misleading images and are working to ensure the listings are correct moving forward.
With this said, in an auction format, it's up to each buyer to review the item description prior to bidding, taking note of all key details, to decide the item is what's intended. Bidders decide how high they are willing to bid, and can stop bidding at any time.
Additionally, with our easy return policy, a return request can be open for an item for any reason within 30 days from delivery. See full details here: http://tinyurl.com/h7xokwj.
If you need assistance with any orders, please don't hesitate to reach out to our dedicated customer support team here: http://tinyurl.com/j8eo7hu.
Warm regards,
Graciela
I won two products and the money was withdrawn from account now can't find the items anywhere also got a pxp3 says it was suppose to be deliver on 10/17/2017 still not here and when I try to track it I can't cause the tracking number is stil in chinese I wrote customer service 4x and no response after initial contact
Hi Tina, we understand your frustrations. A refund has been issued on Oct 25,2017, 5:50am. Please keep on checking Tophatter for more great deals! You may also contact our dedicated customer support team via email http://tinyurl.com/j8eo7hu if you need any help.
This site is fraud. Everything is cheap. They send what they want you to have instead of what you ordered then want you to pay for return shipment
Hi Lucy, this would be considered an item that is not as described. You can request to return an item within 30 days from delivery for any reason. If it is still within 30 days of receiving the item please request to return the incorrect item for a refund. See details here: http://tinyurl.com/h7xokwj
I have only been a Tophatter for 2 months and am having a ball!
I introduced my pardner to it and am afraid I have created a monster!
It has delivered, customer service is flawless, the products are good quality and the process is so exciting!
Hi Millie! Thanks for responding to Tophatter's experience survey! We are excited to know your Tophatter experience has been great! We greatly appreciate your continued support!
I have been shopping with Tophatter for quite a while now. I have never had an issue with any of the vendors or products. The prices are amazing and the quality of the products are great!
H Amy, thanks for responding to Tophatter's experience survey! The team here in Tophatter is thrilled to hear such good feedback. Please continue to visit Tophatter for more exciting items!
Several items arrived broken or missing parts, an some are very good at a cheap price.Be careful buying electronic. All fishing purchases great.
Thanks for responding to Tophatter's experience survey! We do apologize for this unpleasant experience. Please note that, with our easy return policy, you can request to return the item within 30 days from delivery, for any reason. See full details here: http://tinyurl.com/h7xokwj
If you need any other assistance, please do not hesitate to contact our Customer support at: http://tinyurl.com/j8eo7hu
Warm regards,
Graciela
So far I'm happy with everything I've ordered. I will continue to order from Tophatter as I feel the need.
Thanks for responding to Tophatter's experience survey!, Robin! Glad to know everything is going smoothly. Thanks for giving us a great review.
J'ai commandé 3 articles... Je viens de recevoir le premier et suis
Pleinement satisfait... je pense qu'il y a des affaires à réaliser...
A bientôt. D. GONZALES
Hello Dominique, thanks for responding to Tophatter's experience survey! We are excited to know your Tophatter experience has been great! We greatly appreciate your continued support!
Have had a positive experience with the items I have received, good quality and fast delivery. I have recommended this site to all my friends and family.
Thanks for responding to Tophatter's experience survey! We are excited to know your Tophatter experience has been great! Thank you for sharing Tophatter to your friends and family.
On the first day of downloading the app I won 2 pieces of jewelry. I was notified at every step of the way and on receiving them both on the same day was extremely impressed with the quality of both items. Since then I have won 5 more items and have even started budgeting a certain amount out of every pay to bid on items. I LOVE the app.
Thanks for responding to Tophatter's experience survey! What a wonderful experience, thank you for sharing it, Michelle! We are delighted to have you as a valued member of the community. Thank you for writing your review.
Love this site every one should at least check it out its pretty cool and easy to use I even had my mom add it
Thanks for responding to Tophatter's experience survey! We are excited to know your Tophatter experience has been great! We greatly appreciate your continued support! Please continue to visit Tophatter for more exciting items!
Some of the merchandise I order haven't received yet. And still waiting. Hope I get them soon. Please let me know about the merchandise. Are
Thanks for responding to Tophatter's experience survey! On Tophatter there is an extended ship time of 40 days allowed for all international shipments. If your item has not been delivered to your location within this time, please contact our customer support team for review: http://tinyurl.com/j8eo7hu. See full details here: http://tinyurl.com/zfc5lpn. Thank you.
So far I can only give positive results for my experience with Tophatter all products have been received and no problem with cancellation or refund if I have made a mistake
Thanks for responding to Tophatter's experience survey! Thanks for giving us a great review. We appreciate your wonderful comment!
Ever since learning about Tophatter, I dont order from the other sites. Merchandise and the jewelry are awesome. Love this site.
Thanks for responding to Tophatter's experience survey! We are pleased that you find great items in Tophatter. Happy shopping and thank you kindly for the feedback!
Most of the sellers are from China and fairly respectful, yet I have experienced a few ripoff sellers.
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Hello Linda, Thanks for responding to Tophatter's experience survey! I would say, jewelries are one of the best deals here in Tophatter and we are glad you like them:)
Thank you for taking the time to share your experience with us by writing your review. We truly are delighted to have you as a valued member of the community.
Warm regards,
Graciela