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Tophatter Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in its engaging auction format and a diverse range of products that some users find enjoyable and affordable. Many appreciate the responsive customer service, which has been effective in addressing issues and facilitating refunds. However, significant concerns persist regarding product quality, with numerous complaints about receiving damaged or inferior items. Additionally, customers have reported frustrations with order cancellations and difficulties in the returns process. Overall, while the platform offers a fun shopping experience, it must improve product reliability and support to enhance customer satisfaction.
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I bought a few items, mp3 player fast shipped doesnt work or hold a charge, i was refunded and a few other items that were over valued and desciptions were wrong got refunded but when it came to the gopro i think i found that diamond in the rough i got a decent item, then that last item got here today and camcorder the size of a toy got here broken no bubble package no protection on camera i wrote in to tophatter about this and they want me to pay 25 for shipping to send it back, i payed 23 for camcorder plus 9 dollar shipping, and now they want me to pay 25 for shipping to get back my refund, this is a scam, after i get my response from tophatter i filed today i will be closing this account i can get what i need on ebay for cheaper and with tracking, what did i learn... for 25 dollars. Tophatter allows sellers to miscalculate their items and allows sellers to sell knock offs.
All the jewlrey I have bought were really nice! But then I have received some defective items which were not refunded because it cost more to return them. Then there are items I have purchased than are not deliverd. At this moment there are 2 items I haven't received yet.
On top hat it's fun to bid on the items but I hate wondering it the item works or ever get delivered!
Tophatter will back te customers on most items. I have had lots of friends check out Tophatter and are happy with the jewlrey!
I got a dash cam it came damaged I tried to get a refund or replacement was told I would get 1/2 credit and had to use it in 2 weeks.
The products are cheaply made and come either broken or just don't work. I ordered lots of Christmas gifts that are not worth giving to anyone. Buyer beware...
Hi Claudia,
I'm very sorry to know you have been displeased with the items received. Tophatter return policy allows for a return request to be open within 30 days from delivery for any reason. Full details can be found in our FAQ: http://tinyurl.com/h7xokwj.
If you need assistance with your returns please contact our customer support team here: http://tinyurl.com/j8eo7hu.
Thank you,
Felicia
Here we go I bidded on a kimio ladys watch says its worth 1,372 and I won them Googled it and Amazon is selling the same watch for 5.35 so how can it be worhth 1,372 when Amazon has the exact same watch for 5.35 just a con and is illegal false prices google before you buy and be conned
Hi Dominic,
I'm terribly sorry to hear our services didn't meet expectations.
The Manufacturer's Suggested Retail Price — also known as “struck out” price – is based on the retail price and the average selling price on this platform. For this reason, you may see struck out amounts that vary from prices shown elsewhere on other platforms, and we encourage you to shop around if you are looking specifically for the MSRP of a particular item. With that being said, you can often find great deals here on our platform, if you have a maximum bid in mind and stop bidding at that price.
In an auction format, we want buyers to have a fun experience that they are in control of. We urge buyers' to review the item description prior to bidding. This allows the buyer to decide if the price is fair or reasonable. Reviewing the item description is key in helping buyers' determine how high they are willing to bid with the option to stop bidding at any time if the MSPR or overall item description doesn't reflect what you feel is reasonable, fair or feel the item simply will not fit your needs. The beauty of the platform (or the beauty of bidding) is the decision is yours to make. However, if you are not happy with the item you have received, you have the option to return any item for up for 30 days from delivery, per our Buyer Protection: http://tinyurl.com/jeura4f. That said, know we do have you, the buyer in mind. We are always striving to make your user experience as smooth and enjoyable as possible. To that end, we value suggestions from those people who use our product most, please know we hear your concerns about MSRP and again, we are always working to improve your experience.
Warm regards,
Felicia
Overall still satisfied. And I just ordered a T-shirt and very satisfied with that. One of the pieces of jewelry I was not satisfied they refunded my money.
Hi Brenda,
Thank you for taking the time to write your review and share some experiences with us. We are delighted to know you are enjoying shopping on Tophatter and truly appreciate you being a valued member of the community.
Happy bidding!
Felicia
Won 2 thick cuban chains Did not receive them What I won How do I know because I won this chain before and received the the thick cuban chain
Hi Jacintha,
I understand the disappointment in not receiving an item purchased. I have requested returns for both Order #40851886 and 40816624 on your behalf. Return shipping is at the seller's expense for both transactions.
You will receive separate emails that will include the sellers shipping address, instructions on shipping the item and return shipping labels. Please be sure to add the return tracking number of your return request within 7 days or the case will close automatically. Note that if the case closes, you can still provide the return tracking number to customer support for your refund.
Warm regards,
Felicia
Best shopping experience ever, lots of fun. Never a dull moment. Quality merchandise but this survey is a pain in the rear
Thank you, Chris, for taking the time to take our survey! We appreciate you being a key member of the Tophatter community and your continued support!
Have a great day!
Felicia
My experience on Tophatter was great fun both in the buying and when my purchase arrived. Always pleasantly surprised both by the great prices and the quality of the items.
Thank you for writing your review, Wendy.
We are excited to know your Tophatter experience has been great! We greatly appreciate your continued support!
Warm regards,
Felicia
L have purchased pieces as gifts mostly. So far they look like quality gifts l won't have a problem giving.
Hi Virginia,
So glad to hear you have won fabulous items you enjoy! We are delighted to have you as a member of the Tophatter community!
Thank you for your continued support!
Warm regards,
Felicia
Tophatter cheap stuff for cheap people, but if the price is too high there's always another day just don't go overboard on the Price, there's always more
Hi Thomas,
Thank you for taking the time to write your review. We appreciate your support!
Regards,
Felicia
I was extremely disappointed. I bought a pair of what they said was " Genuine Emerald " stud earrings sterling silver. I got green rhinestone instead of Genuine Emerald. I also got a Genuine fresh water pearl necklace and all the pearls were deformed mismatched color and some broken!
Hi Maria,
I'm terribly sorry to hear about your disappointment. With our easy return policy, you can request to return a item for any reason within 30 days from delivery. See full details on our return policy here: http://tinyurl.com/h7xokwj.
If you need assistance with your returns, please contact our customer support team here: http://tinyurl.com/j8eo7hu.
Warm regards,
Felicia
Most of the items here are junk. Don't expect to give anything you buy here as a gift, because by the time you get the item the box will be bent and damaged and would look like you are re-gifting. Also, if you didn't get your item, if they're shipper says they delivered it, you are just out of luck. I played on this site for awhile, but by the time the merchandise started to arrive, I realized it is junk. Now, I do say, I ordered several rings and a couple of watches and such, and for the price, the jewelry is not usually a bad deal. Also note, the pictures make the toys and such look like they are huge, when you get them they are tiny replicas of what you see in the pictures.
Hi Marsha,
Tophatter requires valid tracking for all shipments and returns through creditable shipping carriers, such as UPS, USPS, FedX, DHL and China EMS to name a few. When a package shows delivered to your location but not received, we recommend calling the local post office to ask the supervisor to attempt to locate the package using the tracking number. If the post office is unable to assist, you may file a complaint with the USPS at the following link: http://tinyurl.com/pll5os5. Because tracking indicates the package was delivered successfully to the location provided at the time of payment we are unable to require a refund.
For items not as described or any other reason, a return request can be open within 30 days from delivery. See full details on Tophatter's return policy in our FAQ here: http://tinyurl.com/h7xokwj.
For assistance with your returns contact customer support here: http://tinyurl.com/j8eo7hu.
Warm regards,
Felicia
Have found many great deals from this site with only a few issues with products but customer service was always there to help and ensure I was happy and quickly resolved every issue.
Since Ive been on Tophatter Christmas has Come early for everyone.!
I only had one hiccup of not getting a product on time but it finally arrived.
Again thank you Tophatter and private sellers keep up the great work!
Tophatter offers such a good variety of items. Good prices.
Mailing time could be better. But Tophatter stands by their
Items.
Hi Teresa,
Thank you for taking the time to respond to our survey and share your experience with us.
In an attempt of improving international shipping delays, we have decreased our extended ship time from 60 days to 40 days. We hope this change will greatly improve on receiving items quicker.
We would be delighted to hear your feedback on shipping by contacting support here: http://tinyurl.com/j8eo7hu.
Have a pleasant day!
Felicia
Terrible I hate it I hate it I gave it to the dog upstairs its a toy omg Im 64 I though you gave real gift
Hi Marsha,
Upon entering your email into our system I don't see that any purchases have been made on Tophatter.
Account created August 1,2017, with no purchases.
Perhaps there is a second account using a different email. If this is the case, please provide me with your User ID number or a valid order number and I'd be happy to review your account.
Please note Tophatter has an easy return policy which allows for a return request to be open for any reason within 30 days from delivery. Full details can be found in our FAQ here: http://tinyurl.com/h7xokwj.
Additionally, if you have additional questions or concerns contact our customer support team via email here: http://tinyurl.com/j8eo7hu.
Thank you,
Felicia
Look up what you want. Set a reminder. Bing. Bid & Win! With fast shipping, amazing items are in your mailbox!
Hi Maria,
Thank you kindly for taking the time to respond to our Tophatter experience survey. We are greatly appreciative of your support!
Take care and happy bidding!
Felicia
The ring arrived in a timely manner and I was very pleased with it! It is a beautiful ring and the price I paid! Like Wow! Great experience, I was skeptical at first, but after receiving my first purchase I am so satisfied and can't wait for my other items to arrive. I definitely recommend Tophatter to all who are looking for great products at unbelievable prices, you control the price you want to pay by bidding, so you get what you want and at the price you want, can't beat that! It's awesome!
Hi Donna,
It is fantastic to hear you have been pleased with your purchases and are having a great time bidding to win on Tophatter.
Thank you for your continued support and taking the time to share your experience with us.
Have a pleasant day!
Felicia
This fudge from Dreamweavershop was very soft and still is after 4 days in fridge, I also found a hair in it. Seems like it was not cooked to correct firmness, very gooey/soft/messy to try to cut/pickup. Would not buy more.
HI James,
I'm terribly sorry the fudge wasn't as expected. I've gone ahead and opened a return request and a full refund has been processed. No return of the item is required for this transaction.
Warm regards,
Felicia
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Hi Kimberly,
Please provide a valid order number for the dash cam and I'm happy to review the details and offer some assistance.
Thank you,
Felicia