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Tophatter Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in its engaging auction format and a diverse range of products that some users find enjoyable and affordable. Many appreciate the responsive customer service, which has been effective in addressing issues and facilitating refunds. However, significant concerns persist regarding product quality, with numerous complaints about receiving damaged or inferior items. Additionally, customers have reported frustrations with order cancellations and difficulties in the returns process. Overall, while the platform offers a fun shopping experience, it must improve product reliability and support to enhance customer satisfaction.
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Ordered September 28,2017 Received October 28.2017 (1 month)
LW*******CN
Received damaged, poor packaging: packed in plastic bag/tapped up/ package/ without original packing cover inside. This is definitely not the description of my order. The original pillows are not a head rest. What would you do? Requesting what was shown:
"HOT! 1PC HYPOALLERGENIC ORGANIC JUMBO BAMBOO PILLOW
Sold by Lily"
I did not order a small head rest. Fact is my order said "HYPOALLERGENIC ORGANIC JUMBO BAMBOO PILLOW
When I opened this damaged package, the small head rest smelled incredibly harsh due to toxic chemicals.
Organic products do not have heavy chemical fumes.
This product I received is not... what was displayed... and isn't a "Jumbo Pillow."
Requesting a prompt response and a return sticker.
If you need to relax a bit this is where to come! TopHater is a lot of fun and with so many items to bid on, you can't get bored either. And it's good items too. Things you can really use at home or office and you set the. Price. Come on in and let's relax together!
Hi there James, Thanks for responding to Tophatter's experience survey! You are definitely right that Tophatter is a great way to relax. We are glad you're having fun bidding and thank you for sharing your experience.
Had nothing but positive experience shopping with TopHatter. Like the ability to get in on some quick auctions ant time of day or night. Whenever I get some spare time I log on to see what they have. Prices r great too!
When I want something at my age I don't want to have to hassle where's my order? Also debitleaves me not to worry if paid for everyone handles orders proficiently thanks
Thanks for responding to Tophatter's experience survey, Myrna! Thank you for taking the time to write your review! We greatly appreciate your support.
Fast paced auction! A lot of nice items selling at reasonable prices. Shipping, as always, can be high. Excellent customer service. Highly recommend this site!
Bev,
Thank you for taking the time to respond to our Tophatter experience survey. We appreciate you sharing your experience with us and your continued support.
Warm regards,
Felicia
They have a lot of Great stuff with great prices. It's kind of fun really. Just get on the app and bid a way.
Hello Carson, Thanks for responding to Tophatter's experience survey! So glad you find great items in Tophatter! Thank you once again for taking the time to share your experience with us by writing your review. We truly are delighted to have you as a valued member of the community. Have fun bidding!
Most products are great and if not, returns are simple! The jewelry is beautiful and many products are free shipping. Fun to bid also.
Hi Ann! Thanks for responding to Tophatter's experience survey! We are delighted to hear how happy you are with the products and the way we handle returns. We are delighted to have you as a valued member of the community. Thank you for writing your review.
Have a good one,
Graciela
An absolutely awesome site to shop on. A lot of fun. Products are awesome. To some it up in a few words, I would recommend this site to everyone reading this to visit this site. Youll love it as I do
Hi Linda, Thanks for responding to Tophatter's experience survey!
We are delighted to hear you have enjoyed your time on Tophatter and appreciate you being a key member of the community!
Keep spreading the words,
Graciela
I love this site. Christmas is my favorite time of the year. I love people and love giving from my heart. Tophatters has made my life so much easier.
Thank You Tophatters you are the Best of the Best shopping sites!
At first I was nervous but the prices are great. Items that I have ordered I have been happy with. One ring did lose a couple of stones, sent in picture and was refunded quickly.
Asta hoy puedo decir que todos los pedidos me llegaron un poco tarde pero bueno al menos la espera merece la pena
Hello Miguel,
Thanks for responding to Tophatter's experience survey!
In regards to shipping, sellers are able to ship items from 1-10 days from payment. Tophatter allows an extended 40 day ship time for international shipments. See full details here: http://tinyurl.com/zfc5lpn.
We are glad to hear you are satisfied with the item and we hope for your continuous support!
Happy Bidding!
Graciela
Good products at reasonable prices, I haven't received my other products yet. They take too long to get here.
Hello Wayne, Thanks for responding to Tophatter's experience survey! We are pleased that you find the products at reasonable prices.
Please note that on Tophatter, there is an extended ship time of 40 days allowed for all international shipments. If your item has not been delivered to your location within this time, please contact our customer support team for review: http://tinyurl.com/j8eo7hu. See full details here: http://tinyurl.com/zfc5lpn. Thank you.
Item misaddressed and not delivered. Then they expect you to wait 40 days for refund! Not acceptable.
Dealing with people that don't speak english natively is an issue when trying to get them to understand what is going on. Not worth the trouble of doing business.
Hi Michael, thank you for your feedback and we apologize we did not meet your expectations.
Tophatter will always process refunds for buyers upon receiving a valid tracking number from them indicating that the order has been returned to the seller. On our platform, refund without return or prepaid return labels are provided to U.S.-based buyers until the buyer hits a threshold for free returns.
For internationally located buyers, we provide a refund without return or some store credit to offset some of the cost of returning the item at their own expense until the buyer hits the threshold. The acceptable return threshold is continuously calculated as a percentage of the buyer's total purchases. Once this threshold has been met, the cost of returning the item to the seller with tracking will be at the buyer's expense.
I hope these information helps you and we are hopeful your refund has been resolve by this time. If you need any other assistance, please do not hesitate to contact our Customer support at: http://tinyurl.com/j8eo7hu
Warm regards,
Graciela
I love the site. But do wish description were better. I see people bidding all the time on pads for hover boards, thinking they will get a hover-board..
Hi David,
Thank you for stopping by and writing your review! I certainly understand your concerns, we are aware of some listings not following our guidelines and are reaching out to these sellers to ensure they are representing their items accurately.
We appreciate your support and are pleased to have you as a key member of the Tophatter community.
Warm regards,
Felicia
I have more items coming but last night I had an issue that they solved satisfactory in about 10 minutes time after 2 emails.
Hi Glenn, Thanks for responding to Tophatter's experience survey!
We are happy your issue has been straighten out. Again, thank you for taking the time to share your experience with us by writing your review. We truly are delighted to have you as a valued member of the community.
Great choice of items to bid on. Usually fast shipping and easy return. I absolutely enjoy Tophatter
Thank you for writing your review of Tophatter, Roni! We appreciate your continued support and are delighted to know you are enjoying shopping on Tophatter.
Have a pleasant day,
Felicia
I have bought so much stuff. I like watches so i bid on all of them and got 5. Love this site thanks for making it so affordable.
Hi Me, Thanks for responding to Tophatter's experience survey! So glad you love Tophatter! Thank you for taking the time to share your experience with us by writing your review. We truly are delighted to have you as a valued member of the community.
Had lots of fun looking at all the great things and when I found what I was looking for and ordered it I got it in no time thanks tohatter
Hi Rohan, Thanks for responding to Tophatter's experience survey! We really appreciate your feedback and it truly help us a lot! Be sure to let us know if there’s anything we can do to make your shopping experience even better.
Have a good one,
Graciela
Fast del. Great quality products. Wandered onto site fr Facebook. Very happy so far. Very diverse selection.
Hi David, Thanks for responding to Tophatter's experience survey! We are glad you're one happy buyer! We are delighted to have you as a valued member of the community.
The experience of bidding was non invasive and quite enjoyable. The items were delivered within time frame and just as pictured. Great site.
Hi Patrina, Thanks for responding to Tophatter's experience survey! Thank you for taking the time to write your review! We greatly appreciate your support.
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Hi Anna,
I'm unable to locate a valid order number for tracking LW924617239CN.
Please provide me with a valid Order # and I'm happy to review your account details further.
Warm regards,
Felicia