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Tophatter Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in its engaging auction format and a diverse range of products that some users find enjoyable and affordable. Many appreciate the responsive customer service, which has been effective in addressing issues and facilitating refunds. However, significant concerns persist regarding product quality, with numerous complaints about receiving damaged or inferior items. Additionally, customers have reported frustrations with order cancellations and difficulties in the returns process. Overall, while the platform offers a fun shopping experience, it must improve product reliability and support to enhance customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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Find great prices and quality gifts. Most sellers are quick with delivery. Some a little slower. But over all, best bid site by far.
Very disappointed with some of the sellers and the items that they put up for bidding a lot of the items are NOT as advertised and are garbage. THis is wrong and these sellers should be held accountable I had won a learning tablet in English n I was sent a Chinese version n the seller will not respond to my text. SHAME. Linda
Hi Linda, we truly apologize for what happened and we understand how you are feeling right now. Tophatter has strict guidelines which require sellers to accurately represent their items for sale. Our product review team has reached out to a few sellers who had misleading images and are working to ensure the listings are correct moving forward.
With this said, in an auction format, it's up to each buyer to review the item description prior to bidding, taking note of all key details, to decide the item is what's intended. Bidders decide how high they are willing to bid, and can stop bidding at any time.
Additionally, with our easy return policy, a return request can be open for an item for any reason within 30 days from delivery. See full details here: http://tinyurl.com/h7xokwj.
If you need assistance with any orders, please don't hesitate to reach out to our dedicated customer support team here: http://tinyurl.com/j8eo7hu.
Tophatter is my favorite bidding site, the prices are great and the products are wonderful, the jewelry is just fabulous
Hi Shirley!
Thank for responding to Tophatter's experience survey! We are delighted to hear you have enjoyed your time on Tophatter and appreciate you being a key member of the community!
Warm regards,
Felicia
Price an quick delivery are what everyone wants! Customer service is on top of everything. They help solve any problem you may have.
Hi Mary!
Thank you for your continued support and taking the time to write your review of Tophatter! We are happy to know you are satisfied with shopping on Tophatter.
Warm regards,
Felicia
Wow, talk about a cheap way to shop for little gifts here and there for your loved ones or just even random gifts for your to show that you're thinking of her or even toys for your kidlets or yourself. Sometimes the itmes aren't as pretty as the picture but often they are in perfect working order. There's even some nicer items on here that are a killer deal.
Hi Aaron!
We appreciate you taking the time to respond to Tophatter's survey and share your great experience with us. We are excited to know you are enjoying shopping on Tophatter!
Warm regards,
Felicia
I found this site to deliver excellent items and ultra economical. This is the site to visit and to buy, especially duting the holidays.
Hi Ugo,
Thank you for writing your review! We are grateful for your continued support!
Best,
Felicia
This is a great site for a bargain hunter to find top of the line designer handbags like coach and Michael Kors at phenomenal prices. You never know what youll see but one thing is certain. You will save enough that you can treat yourself to more than one.
Hello Rebecca, Thanks for responding to Tophatter's experience survey! We are delighted to hear that Tophatter is working well for you and appreciate you being a key member of the community!
First i warn you check the descriptions of each item very carefully. You might think your are bidding on a camera, but it actually it's only an accessory, like a screen protector. I find this very deceptive marketing. Shipping on some items is extremely slow and the quality of the items is mostly poor. The reply from Tophatter is BS as nothing has changed on their site still full of deceptive adverts
Hi Jimmy,
I'm very sorry that our services haven't met your expectations. Tophatter has strict guidelines which require sellers to accurately represent their items for sale. Our product review team has reached out to a few sellers who had misleading images and are working to ensure the listings are correct moving forward.
With this said, in an auction format, it's up to each buyer to review the item description prior to bidding, taking note of all key details, to decide the item is what's intended. Bidders decide how high they are willing to bid, and can stop bidding at any time.
Additionally, with our easy return policy, a return request can be open for an item for any reason within 30 days from delivery. See full details here: http://tinyurl.com/h7xokwj.
In regards to shipping, sellers are able to ship items from 1-10 days from payment. Tophatter allows an extended 40 day ship time for international shipments. See full details here: http://tinyurl.com/zfc5lpn.
If you need assistance with any orders, please don't hesitate to reach out to our dedicated customer support team here: http://tinyurl.com/j8eo7hu.
Warm regards,
Felicia
Everything I bought saying 24k gold platting tested out to be 10-12k gold with JSP. So they clearly lie about there product with 0 public feedback on their sellers or product. You have been warned.
Hi William, we are very sorry for this experience. Tophatter has strict guidelines which require sellers to accurately represent their items for sale. Our product review team has reached out to a few sellers who had misleading images and are working to ensure the listings are correct moving forward.
With this said, in an auction format, it's up to each buyer to review the item description prior to bidding, taking note of all key details, to decide the item is what's intended. Bidders decide how high they are willing to bid, and can stop bidding at any time.
Additionally, with our easy return policy, a return request can be open for an item for any reason within 30 days from delivery. See full details here: http://tinyurl.com/h7xokwj.
If you need assistance with any orders or you have further clarifications, please don't hesitate to reach out to our dedicated customer support team here: http://tinyurl.com/j8eo7hu.
Again, thank you for your feedback.
I love Tophatter, I've had some wonderful buys through the site, I've had a couple of disappointment however the way they have been handled makes it all good!
Hi there Imelda, Thanks for responding to Tophatter's experience survey! We are glad everything has been handled well and appreciate you being a key member of the community!
They show pics of things like a camera but they are selling the lens cap or the protective film for the display screen
If you do read the second page description real quick you will buy something thinking you are getting something else
Thank God I only payed 14.00 for a lens cap that I saw others pay 90 to 100 for
Hi Dennis, thank you for you time writing a review. Please note in an auction format, it's up to each buyer to review the item description prior to bidding and taking note of all key details and decide wether it is the item you are looking for. However, if you are not pleased with your purchase for any reason, a return request can be open within 30 days from delivery. See full details here: http://tinyurl.com/h7xokwj.
Thank you for your continued support and choosing Tophatter!
I want to say that yall are trustworthy and I never feel cheated nor do I worry about receiving what I ordered. I have told all my friends and family about Tophatter thanks for putting customers first.
Hello Marques, thank you for your wonderful words! We are glad you are a happy customer. We truly are delighted to have you as a valued member of the community.
Buyer beware. Items are shipped in cheap plastic bags offering no protection. So if and when item is received damaged they require you to pay postage to send item back to China before you are refunded. In most cases doesnt make sense and they know it with our shipping rates typically more than you paid for the product. Best thing is if you find an item you like look locally or in most cases find the item in a US based dollar store. Stay clear of these Chinese clowns. Ive been burned now three times and wont be taking any chances again. Im out $35. Lesson learned I want to share so you wont make the mistake I did.
Hi Scott,
We would like to apologize for the negative experience. Please be advised that when the buyer and seller are located in different countries, we are unable to provide free return shipping labels for these cross-border transactions. In some cases, buyers may receive a store credit to offset some of the cost of returning the item at their own expense.
Please reach out to our customer support team for further assistance: http://tinyurl.com/j8eo7hu. Thank you!
Most of the items I have received from them are extremely poor quality, size not true to descriptions, broken upon arrival or just don't show up. I made the mistake of ordering an over abundance of items within a couple week period believing it may be a good deal. Now I have a whole box of items to return and no where to send them. There is ABSOLUTELY NO WAY to get to customer service. No phone numbers! No email address! Click the contact us button and you get sent in circles.
Hi Brenda, thank you for your feedback and we apologize we did not meet your expectations.
We highly encourage the buyers to review the items' descriptions first before placing their bid. Please refer to: http://tinyurl.com/z3x2onh for more information.
If you are concerned about the authenticity of an item purchased on the platform, you may return it for up to 30 days from delivery. Please see full details on our return policy here: http://tinyurl.com/h7xokwj.
We're sorry but Tophatter doesn't have a call center or offer live phone support at this time. You can reach our dedicated customer support team via email 24 hours/day, with response times less than 2 hours: [email protected].
I seen a hd digital antenna listed for 35 dollars but the original price posted with a line marked through it was 499 dollars. No way.
Hi Bert, thank you for sending us your feedback. Tophatter has very strict policies in place to make sure sellers are representing items correctly. If you have a question about a specific price you see please write our support directly so we can investigate; http://tinyurl.com/j8eo7hu or by email: [email protected]
Love the site great prices and fast shipping will continue to use it
Will recommened it to my friends and family
Hi Pam,
Thank you for your continued support by recommending Tophatter to your friends and family. We are grateful to have you as a valued member of the Tophatter community.
Have a pleasant day.
Felicia
Easiest app to use. And great products to bid on. I won 3 items in a row the very first time I used the app. Love Tophatter!
Welcome to Tophatter, we are glad to have you join our amazing community.
Thank you for taking the time to write your review, Dawn!
Warm regards,
Felicia
This is the quickest, simplest, easiest experience of shopping I've ever had. Bid, win, pay and get your items. Emailed updates on where your item is and when it should arrive.
Hi Kristie,
We are so pleased to know you are fully enjoying the use of Tophatter and are excited to have you as a member of the community. Thank you for taking the time to write your review!
Warm regards,
Felicia
I have a great time biding on nice rings, braclelet And other items I rate Tophatter a 5+ I will tell every one that Tophatter is a great place to shop from for gifts or what ever you need. Prices are remarkable also.
I ordered, got the confirmation for my order and payment. Soon I recieved the notice it was shipped, next thing I knew it was here. This had to be one of nicest Tophatter experiences I've had. I really enjoy shopping with Tophatter.
Hi Carole,
Thank you for taking the time to write your review of Tophatter. We are excited to hear you like the flow from bidding to receiving your items.
If any questions or concerns arise, please don't hesitate to reach out to our dedicated customer support team here: http://tinyurl.com/j8eo7hu.
Warm regards,
Felicia
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Hi Karin! Thanks for responding to Tophatter's experience survey! We are delighted to hear you have enjoyed your time on Tophatter and appreciate you being a key member of the community!