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Tophatter Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in its engaging auction format and a diverse range of products that some users find enjoyable and affordable. Many appreciate the responsive customer service, which has been effective in addressing issues and facilitating refunds. However, significant concerns persist regarding product quality, with numerous complaints about receiving damaged or inferior items. Additionally, customers have reported frustrations with order cancellations and difficulties in the returns process. Overall, while the platform offers a fun shopping experience, it must improve product reliability and support to enhance customer satisfaction.
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I have nothing but great experiences from the dealers from.
Only this is I wish all dealers would send items receipts I would
Be happy to give more reviews.
I just love Topphatter as they pick up the best Seller that sells there products. Love all the products that have come to me & if I have some issues, I'll e-mail to Tophatter & pronto, Tophatter gets to work & to get everything all solved & all the issues to be done right away! The Sellers & Tophatter are the ones that have to do all the hard work to make the customers happy!
Hi Paul, thanks for responding to Tophatter's experience survey! We are happy to hear you love our products and you are one happy customer.We are delighted to have you as a valued member of the community.
The thrill of winning items at your price it's big fun! You control what an items value is to you, too much don't buy just right buy.
Hi Mark, Thanks for responding to Tophatter's experience survey! Thank you for spreading words about Tophatter. We are glad you're having fun!
Great items. Great service. Customer service is difficult but give results. Very addictive for me
Products are shipped and received very quickly.
Hello Shirley, Thanks for responding to Tophatter's experience survey! We are very sorry that our services did not meet your expectations. While we strive to provide the best possible experience for customers, we understand that not everything can be perfect. So, we want to thank you for your feedback!
On the other hand, we really appreciate sharing your experience. Thanks for your continuous support!
What a fun app! It's a bit addicting and a fascinating study in how people shop and what they buy. Personally I've found a few gems at a super low price plus the bidding process is fun. Sometimes the app is a little buggy as there may be a lag in updating the bids in real-time but not enough to deter me from using it.
Hi Carrie,
Thank you for taking the time to write your review and share your experience with us. We appreciate your support and are delighted to have you as a member of the Tophatter community.
Happy bidding,
Felicia
I ordered around 12 items altogether and to date have received five. So I bought a necklace set, cheap and tacky looking. Not worth more than a few pence. The next item was a desk decoration - it arrived broken and was cheap plastic.
I bought two rose gold coloured rings - look as if they were in a 10p lucky bag. Finally a bath toy which is utter rubbish. Altogether, I would value the items so far at less than £2.00. I would strongly advice against using this very deceptive site.
Roseanne,
My apologies that our services didn't meet your expectations and you were disappointed with orders received. With our easy return policy, you can request to return a item for any reason within 30 days from delivery. Please see full details here: http://tinyurl.com/h7xokwj.
If you need assistance with your returns, our dedicated customer support team are happy to help: http://tinyurl.com/j8eo7hu.
Warm regards,
Felicia
Great! Many things to choose from and so easy. Would recommend to everyone who's looking for a great deal.
Hi Bob! Thanks for responding to Tophatter's experience survey! Yes you are right, there are many choices here in Tophatter and we always make buying easy for you. We are delighted to have you as a valued member of the community. Happy bidding!
I have only been with tophatter for a short time but my experience has been great I've received my first purchase yesterday was pleased with what I received.
Hi Kim,
Welcome to the Tophatter community, we're glad to have you! We appreciate you taking the time to write your review, thank you!
If you have any questions or concerns, don't hesitate to reach out to our dedicated customer support team here: http://tinyurl.com/j8eo7hu.
Happy bidding,
Felicia
Nice variety of product. Fast service, keeps you informed where product is. Very well organized overall. Fun to bid.
Hi Steve,
We appreciate you taking the time to write your review, thank you!
Happy bidding,
Felicia
Great shopping experience and so much fun! Can't wait to check the site everyday to see if I would like to purchase something new!
Hello Denise, thanks for responding to Tophatter's experience survey! Our team here in Tophatter is thrilled to hear such good feedback. Thank you for taking the time to write your review! We greatly appreciate your support.
Although the products are not of the highest quality, you can find some fun and unique items and the thrill of winning.
Hi Nancy,
Thank you for writing your review! It's great to know you are enjoying shopping on Tophatter.
Warm regards,
Felicia
The first item I received came in a standard overseas amount of time. It is a low quality but not far off from what I expected, given the price. Item 2 (9-22 order) came with a shipment date a few days later(9-26) but it's now 5 weeks later with no item and TopHatter requires another 5 weeks before "Buyer Protection" says I can be reimbursed. The website says 30 days for domestic and 40 days for international post payment, but their site has me waiting 63 days (11-25). Disappointing.
Kim,
Please provide me with the Order number for the item you've been waiting on. I am happy to review and help further.
Thanks,
Felicia
I have been ordering from Tophatters for about a year or more. I have had nothing but great experiences with them. I have bought everything from name brand purses, jewelry, household items, sheets, toys, electronics etc. I had my first experience with Pandora like bracelets and charms from them. The prices are reasonable and their return policy is right. I have had nothing but good experience with the merchants as well. I have quite a few of my co-workers and friends ordering from them. Oh, and did I mention how exciting it is to bid for what you want. I would highly recommend shopping with Tophatters.
Hi Naomi, thanks for responding to Tophatter's experience survey! Thank you for sharing your wonderful experience with us and we are glad that you and your friends are using Tophatter.
This is a great site to find unique items. The site is easy to use and had much to choose from for all.
Hello Shellie, thanks for responding to Tophatter's experience survey! And yes, you are definitely right. Tophatter has so much to offer! We are delighted to hear you have enjoyed your time on Tophatter and appreciate you being a key member of the community!
My order was delivered in the time that it was supposed to and the products were just beautiful I would advise others to shop on this site.
Hi Mary,
Thanks for responding to Tophatter's experience survey! We happy to hear your feedback. Thank you for doing business with us. Happy bidding!
I was super excited originally and ordered over seventy items. I promise you that fifty percent were damaged. A pressure cooker came with only a round rubber part and no cooker. Packages were damaged and products were tiny. The helicopters and toys were dollar store quality. They misrepresent almost every item I purchased. They do not respond to you complaints. And I still have items I havent received and its been over two months. I have so many more complaints. I warn you, this site will not last long but they will get rich robbing us first.
Hi Veronica, we would like to apologize for the negative experience. We’d like to learn more about your order and make things right. If you can provide us the order number so we can check the items for you.
Please also be advised thatTophatter has strict guidelines which require sellers to accurately represent their items for sale. Our product review team has reached out to a few sellers who had misleading images and are working to ensure the listings are correct moving forward.
With this said, in an auction format, it's up to each buyer to review the item description prior to bidding, taking note of all key details, to decide the item is what's intended. Bidders decide how high they are willing to bid, and can stop bidding at any time.
Additionally, with our easy return policy, a return request can be open for an item for any reason within 30 days from delivery. See full details here: http://tinyurl.com/h7xokwj.
In regards to shipping, sellers are able to ship items from 1-10 days from payment. Tophatter allows an extended 40 day ship time for international shipments. See full details here: http://tinyurl.com/zfc5lpn.
If you need assistance with any orders, please don't hesitate to reach out to our dedicated customer support team here: http://tinyurl.com/j8eo7hu.
I got lots of different items, most of them were exactly like the picture showed. The sizes were great! When something wasn't right they corrected it right away. Enjoyed my experience thank you
Hello Shelbie, the team here in Tophatter is thrilled to hear such good feedback. Thank you for taking the time to share your experience with us by writing your review. We truly are delighted to have you as a valued member of the community.
I bought a few things and most of then were low quality and even broken... In order to get a refund i would have to pay more in shipping to return the item...
Hello Jessica,
Thanks for responding to Tophatter's experience survey! We are glad you love the app and you won Christmas presents- sounds really exciting! Thanks for the buying tip too! We truly are delighted to have you as a valued member of the community.
Very helpful always happy to help if you have a problem very friendly can't do enough to make you feel comfortable and happy with the service and always try and make sure you are happy with anything you buy
Hello Julie, Thanks for responding to Tophatter's experience survey! We are delighted to hear you have enjoyed your time on Tophatter and appreciate you being a key member of the community!
Happy Bidding!
Graciela
The prices on tophatter are the price for me they are quick to respond to you I am very happy! With the site thats why tophatter makes my days THANK YOU TOPHATTER LOUIE
Hello Louie,
Thanks for responding to Tophatter's experience survey! Thank you for taking the time to write your review! We greatly appreciate your support.
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Hi Brenda,
Thank you for writing your review! Currently, sellers have the ability to print packing slips, but not all include them in their packaging due to it not being mandatory. I am more than happy to suggest a mandatory packing slip be included with all shipments to our development team.
Happy bidding,
Felicia