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Tophatter Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in its engaging auction format and a diverse range of products that some users find enjoyable and affordable. Many appreciate the responsive customer service, which has been effective in addressing issues and facilitating refunds. However, significant concerns persist regarding product quality, with numerous complaints about receiving damaged or inferior items. Additionally, customers have reported frustrations with order cancellations and difficulties in the returns process. Overall, while the platform offers a fun shopping experience, it must improve product reliability and support to enhance customer satisfaction.
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YOU GUYS GET STUFF FROM CHINA & ITS REAL CHEAP, THE STUFF YOU GET FROM CHINA IS VERY CHEAP & IT LOOKS CHEAP, & I RECENTLY PURCHASED SOMETHING FROM YOU GUYS & IT CAME FROM FROM CHINA & IT WAS THE WRONG THING, FROM CHINA!, IT LOOKS CHEAP.!
It came early in was happy the packaging was good very pretty I loved the deal is got on it I'm thinking about ordering more items from tophatter
Thanks for responding to Tophatter's experience survey, Sherrie! We are happy you liked the package. More available items are constantly added so be sure to check them out.
I like the right vs I have purchased so far. The other items are cheaply made and extremely poor quality. I bought 2 Mario games and 2 Ipad learners and they are so small it is unreadable and the iPad is so cheap and not suitable for a gift
Hi Sheri,
Thank you for writing your review for Tophatter.
Please note in an auction format, it's up to each buyer to review the item description prior to bidding, taking note of all key details, to decide what is a fair or reasonable price based on the value he or she places on the item and that the item is what's intended.
If you are not pleased with your purchase for any reason, a return request can be open within 30 days from delivery. See full details here: http://tinyurl.com/h7xokwj.
If you need assistance with any orders, please don't hesitate to reach out to our dedicated customer support team here: http://tinyurl.com/j8eo7hu.
Warm regards,
Graciela
Living out in the country its 25 miles to the nearest real town. Tophatter has become my go to place for many items. It would take lots of driving time to even find some of the unique items. TH has an excellent return policy, and refunds are given for items not received within reasonable guidelines. For trinkets, costume jewelry, earrings of all types, crafts and much more there are endless choices. The available items are constantly added to so I check in at least monthly to see whats new. Fun place to shop.
Hi Cathryn, Thanks for responding to Tophatter's experience survey! We are pleased that you had great experience shopping with Tophatter. Thank you for taking the time to share your experience with us by writing your review. We truly are delighted to have you as a valued member of the community.
If you need further help, feel free to contact our Customer Support. We can be reached via email here: http://tinyurl.com/j8eo7hu.
Warm regards,
Graciela
I have been buying from tophatter for a couple of months and I am enjoying the auctions, but I have one gripe I have now purchased 2 usb hard drive cases when the initial description called it a usb hard drive, now I have two cases on the way without any hard drives
First of all, we would like to thank you for responding to Tophatter's experience survey!
This would be considered a item that is not as described. You can request to return a item within 30 days from delivery for any reason. If it is still within 30 days of receiving the item please request to return the incorrect item for a refund. See details here: http://tinyurl.com/h7xokwj
If you need any other assistance, please do not hesitate to contact our Customer support at: http://tinyurl.com/j8eo7hu
Again, we apologize for any inconvenience.
Warm regards,
Graciela
Utter rubbish. These people lie. Waste of money. I will never buy again from this bunch. I bought a watch that is not worth even a £1. Lied saying it was worth £703. Joke of the century.
We are very sorry that our services did not meet your expectations. Tophatter has a A+ rating on BBB and millions of users use our marketplace, which is a proof of how professionally and ethically we work and the trust our users have in our platform. I completely understand your frustration and we again apologize for any inconvenience caused.
With our easy return policy, you can request to return the item within 30 days from delivery, for any reason. See full details here: http://tinyurl.com/h7xokwj
If you need any other assistance, please do not hesitate to contact our Customer support at: http://tinyurl.com/j8eo7hu
Warm regards,
Graciela
I bought 3 items from this website. First item arrived and was not as the description, I have been told I can return with a tracking number. No problem I thought, so I took it to the post office only to be told it was going to cost me 3 times the amount I had been given to cover the postage!
Second item arrived and was not what I paid for. I bought a pink canvas bag only to receive a red ice cube tray?
Again I was told I could return it with a tracking number, again it was going to cost me more to return it than the credit I was given, and it wasn't even my fault...
To be honest I wouldn't be using the credit anyway. I won't be buying from this lot ever again.
Tophatter do not seem to know or understand what good customer service is!
I'm still waiting for my third item, however I'm not expecting much, or for it to arrive!
STAY AWAY FROM THIS WEBSITE IT IS NOTHING OTHER THAN A SCAM!
We are very sorry that our services did not meet your expectations. Tophatter has a A+ rating on BBB and millions of users use our marketplace, which is a proof of how professionally and ethically we work and the trust our users have in our platform.
Kindly also note that when the buyer and seller are located in different countries, we are unable to provide free return shipping labels for these cross-border transactions. In some cases, buyers may receive a store credit to offset some of the cost of returning the item at their own expense.
We completely understand your frustration and we encourage you to contact our support to help you resolve the issue. Please see: http://tinyurl.com/j8eo7hu.
I have bought a few things but like anything else u bye make sure you read what your getting. I bought a Quad-Copter it was a Mini but that's alright on the box has Ages 14+ i did not read it. Bought a 8G Tablet some jewelry very satisfied with items taken a little time to come to Australia but I IAM ok with that.
Hello Nick, thanks for responding to Tophatter's experience survey! In an auction format, it's up to each buyer to review the item description prior to bidding, taking note of all key details, to decide what is a fair or reasonable price based on the value he or she places on the item and that the item.
In regards to shipping, sellers are able to ship items from 1-10 days from payment. Tophatter allows an extended 40 day ship time for international shipments. See full details here: http://tinyurl.com/zfc5lpn.
If you need assistance with any orders, please don't hesitate to reach out to our dedicated customer support team here: http://tinyurl.com/j8eo7hu.
Thank you for taking the time to write your review! We greatly appreciate your support.
Tophatter is a great site u get to bid on items
And see if u win the item you are biding on it is good for gifts and much more
Hello Steve, thanks for responding to Tophatter's experience survey! We are pleased that you find Tophatter a great site. Happy shopping!
Im really thrilled with most of the purchases Ive made. Christmas is going to be made simpler This year. I am really happy that I stumbled across top hatter.com.
Hello Barbara, thanks for responding to Tophatter's experience survey! You'll certainly find lots of great purchases here.
We are delighted to hear you have enjoyed your time on Tophatter and appreciate you being a key member of the community!
I bought a Syma X5C-1 Drone, that's what I thought I was buying, The box arrived crushed and had been opened and sticky taped back shut. I bought an Syma X5C-1 Drone from the seller, it even says X5C-1 drone on the box, but when I opened the box the drone inside is not a Syma X5C-1 Drone,
It's some cheaper doggy drone, the battery does not fit in right, the blade guards do not fit and keep falling off this is not a Syma X5C-1 Drone that they advertised they were selling. I have bought a Syma X5C-1 Drone before and I know what they look like, the X5C-1 Drones have Syma X5C-1 on them for a starter. The Drone is a cheaper crap version and people are paying $70 to $80 for them + postage ($100 altogether) when you can go to other sights and get the real thing sometimes cheaper.
We're very sorry for what happened. Tophatter has strict guidelines which require sellers to accurately represent their items for sale. Our product review team has reached out to a few sellers who had misleading images and are working to ensure the listings are correct moving forward.
With this said, in an auction format, it's up to each buyer to review the item description prior to bidding, taking note of all key details, to decide the item is what's intended. Bidders decide how high they are willing to bid, and can stop bidding at any time.
Additionally, with our easy return policy, a return request can be open for an item for any reason within 30 days from delivery. See full details here: http://tinyurl.com/h7xokwj.
If you need assistance with any orders, please don't hesitate to reach out to our dedicated customer support team here: http://tinyurl.com/j8eo7hu.
Warm regards,
Graciela
The $499 watch can be bought for under $20. And so can almost all the other items. Every item I checked was about what they go for and even more in some cases.
Hi Eddie,
Thank you for sharing your feedback with us. The Manufacturer's Suggested Retail Price — also known as “struck out” price – is basically a recommended selling price that is set by the seller based on the value a seller believes their products worth is. In an auction format, we want buyers to have a fun experience that they are in control of. We urge buyers' to review the item description prior to bidding. Reviewing the item description is key in helping buyers' determine how high they are willing to bid with the option to stop bidding at any time if the MSPR or overall item description doesn't reflect what you feel is reasonable, fair or feel the item simply will not fit your needs.
The beauty of the platform (or the beauty of bidding) is the decision is yours to make. However, if you are not happy with the item you have received, you have the option to return any item for up to 30 days from delivery, per our Buyer Protection: http://tinyurl.com/jeura4f.
That said, know we do have you, the buyer in mind. We are always striving to make your user experience as smooth and enjoyable as possible. To that end, we value suggestions from those people who use our product most, please know we hear your concerns about MSRP.
Thank you for your patience and understanding,
Felicia
Have purchased more than 10 items. Poor quality items, unreliable/deceptive sellers, wrong or broken items received. Poor customer support. Buyer required to pay return postage, $65, for a $6 item.
Hi Louise,
Thank you for taking the time to tell us about your experience. Based on several factors including the location of the buyer, the location of the seller, cost of the order, history of returns requested, and the reason for the return, a return request will result in one of the following four outcomes:
1. You may receive a refund for an item, and return will not be required.
2. If you live in the United States, you may receive a free return shipping label to cover the cost of returning your item.
3. If you live outside of the United States, you may receive a store credit to offset the cost of returning your item.
4. You may return the item and assume the cost of return shipping on your own. In any case, we are happy to offer easy returns for any reason, for up to 30 days from delivery.
Tophatter will always process refunds for buyers upon receiving a valid tracking number from them indicating that the order has been returned to the seller. On our platform, refund without return or prepaid return labels are provided to U.S.-based buyers until the buyer hits a threshold for free returns. For internationally located buyers, we provide a refund without return or some store credit to offset some of the cost of returning the item at their own expense until the buyer hits the threshold.
The acceptable return threshold is continuously calculated as a percentage of the buyer's total purchases. Once this threshold has been met, the cost of returning the item to the seller with tracking will be at the buyer's expense. When this happens, it is explained in the email buyers receive when they request a return, that they are responsible for the return shipping cost, and the buyer is provided with the seller's return address to facilitate the successful return of the order.
Please see full details about Tophatter's Buyer protection and Return policy in our FAQ: http://tinyurl.com/h7xokwj, http://tinyurl.com/jeura4f.
Thank you for your understanding,
Felicia
Examine what u r ordering closely and u can get a very good deal. Formatter is very addictive so be careful. I do have a picture I would like to return and I am having a really hard time getting a return address so if u read this please help me. Thank you
Hi Nancy,
Thank you for taking the time to write your review and share some experiences with us.
You can open a return request for the item from your Purchases page. After opening your request you will receive a separate email which includes the sellers return shipping address, instructions for returning and if applicable, a return shipping label.
If you have not received this information contact our dedicated customer support team via email http://tinyurl.com/j8eo7hu. Provide our staff with your order number and we will be happy to help further.
Kind regards,
Felicia
Love shopping at Tophatter. I've almost gotten all of my Christmas shopping done. No crowded shopping malls, It comes to my mailbox, then I get to wrap it.
Thank you, Ronda, for writing your review and sharing your wonderful Tophatter experience with us.
We are delighted to know you are enjoying shopping on Tophatter and pleased to have you as a valued member of the Tophatter community.
Thanks again, have a good day!
Felicia
The best thing about top hatter is their site. The auctions are quick and easy to follow and check out. But that's where it ends. I'm still waiting for a smart watch and a Endoscope inspection camera. Some items are labeled as delivered and others in transit when they have already been delivered in my account. Also, Look at the suggested price. Then click on the item and look the price they'll sell you a second item for. What's with the gross exaggeration? So far, I've found this definitely isn't a site to buy quality name brand items from. But, if you're happy with cheap trinkets from China, go for it. You should receive your items about 90% of the time.
Hello John, thank you for taking time to write your review.
For your order # 39173258, it is showing that it has been delivered on November 7th at 11:30am. Kindly check your mailbox or parcel locker and let us know. On the other hand, can you provide us the tracking number for your SmartWatch? We will be happy to check this for you!
Also, the Manufacturer's Suggested Retail Price — also known as “struck out” price – is basically a recommended selling price that is set by the seller based on the value a seller believes their products worth is. In an auction format, we want buyers to have a fun experience that they are in control of. We urge buyers' to review the item description prior to bidding. This allows the buyer to decide if the price is fair or reasonable. Reviewing the item description is key in helping buyers' determine how high they are willing to bid with the option to stop bidding at any time if the MSPR or overall item description doesn't reflect what you feel is reasonable, fair or feel the item simply will not fit your needs. The beauty of the platform (or the beauty of bidding) is the decision is yours to make.
However, if you are not happy with the item you have received, you have the option to return any item for up for 30 days from delivery, per our Buyer Protection: http://tinyurl.com/jeura4f. That said, know we do have you, the buyer in mind. We are always striving to make your user experience as smooth and enjoyable as possible. To that end, we value suggestions from those people who use our product most, please know we hear your concerns about MSRP and again, we are always working to improve your experience.
Thank you and let us know if you have further concern.
After more than a month of being in transit, Tophatter's site showed my package was delivered on November 6th at 3:41 pm. Problem is, this never happened. People were home at this time and this package was never delivered. This is after numerous e-mails back and forth between myself and their customer service. Tophatter did nothing to try to hasten my delivery and didn't even answer any questions directly. The latest e-mail states there is nothing they can do... Really? They said it was stolen. Really? There were people home, as soon as the mail truck came up to our house, we collected the mail on that day and no special truck came out. Do not use this site. Do Not Use This Site. DO NOT USE THIS SITE. With four to five e-mails to them. They not once answered a question. They circle a subject with b. S. and filler but never answer a question.
Hi Phil, I'm terribly sorry to hear our services have not met expectations and understand how this can cause disappointment.
When a package shows delivered to your location but not received, we recommend calling the local post office to ask the supervisor to attempt to locate the package using the tracking number. If the post office is unable to assist, you may file a complaint with the USPS at the following link: http://tinyurl.com/pll5os5
Thank you and we hope this helps.
Its a great site for many deals and a chance to pick up something special. Always a pleasure to browse.
Hi Col, thanks for responding to Tophatter's experience survey! We are delighted to hear you have enjoyed your time on Tophatter and appreciate you being a key member of the community!
Tophatter has GREAT Customer Support. They go out of their way to make your experiences top notch. You have the option to LIVE BID or Direct purchase. You may set reminders to LIVE BID for items that you want.
Hello Bill, thanks for responding to Tophatter's experience survey! We truly appreciate your support. Let us know if you have any questions and we will be more than happy to assist!
Sitting at the computer doesnt have to be boring thanks to top hatter its a match between your quick touch your eyesight and the item youre bidding on its not always the least expensive way to buy something but it is fun and they have a very good guarantee
Hi Gae, thanks for responding to Tophatter's experience survey! So glad you're having fun bidding! We are grateful and really appreciate your feedback.
Thanks,
Graciela
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Thanks for responding to Tophatter's experience survey! We are sorry we did not meet your expectations. Please note that you can request to return a item within 30 days from delivery for any reason. If it is still within 30 days of receiving the item please request to return the incorrect item for a refund. See details here: http://tinyurl.com/h7xokwj