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Tophatter Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in its engaging auction format and a diverse range of products that some users find enjoyable and affordable. Many appreciate the responsive customer service, which has been effective in addressing issues and facilitating refunds. However, significant concerns persist regarding product quality, with numerous complaints about receiving damaged or inferior items. Additionally, customers have reported frustrations with order cancellations and difficulties in the returns process. Overall, while the platform offers a fun shopping experience, it must improve product reliability and support to enhance customer satisfaction.
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They do not send the item as promised@ do no reply to email as stated in 12 hours from recipt of standard email product not as shown on site terrible.
I bid on a drone and when it came in, was NOT what I ordered. Looked like a $3.00 toy. I contacted them and received a return label and info that it had to ship back within 7 days. I took it to the USPS but could not send because the label had the whole right side out of margin, no way to retrieve. The ship to address and bar code were cut off. Tried to respond and it is a "no reply" address. Now stuck with it and have other orders I am awaiting. Will NOT order from this site again.
We are very sorry to hear this Cynthia. Please contact our dedicated customer support team via email http://tinyurl.com/j8eo7hu. Provide our staff with your order number and we will be happy to help further.
None of the clothes I have ordered have fit. Been giving them to my eight year old granddaughter. I believe XL means XS in Chinese. I also did not receive one of my items I ordered. Says it was delivered but I did not receive.
Hi Janice, sorry to hear what happened. When a package shows delivered to your location but not received, we recommend calling the local post office to ask the supervisor to attempt to locate the package using the tracking number. If the post office is unable to assist, you may file a complaint with the USPS at the following link: http://tinyurl.com/pll5os5
With regards to clothes fitting, please note that with our easy return policy, you can request to return the item within 30 days from delivery, for any reason. See full details here: http://tinyurl.com/h7xokwj
Thank you.
I was really initially impressed and received a few items successfully. I have now two items I ordered weeks ago with no notice of them on my account and no follow up with tracking information. Let's hope I get them.
Hi Allison, please don't hesitate to reach out to our dedicated customer support team here: http://tinyurl.com/j8eo7hu so we can review your orders. Thank you!
I AM SO DONE WITH THIS COMPANY'S DECITEFUL BUSINESS. I DON'T UNDERSTAND HOW THIS PARTICULAR COMPANY CAN CONTINUE TO STEAL CUSTOMERS MONEY AND NIT HAVE MORALES OR ETHICS. I RETURNED A PRODUCT TO VITAL TRENDS AND IT WAS DELIVERED BY THURSDAY NOVEMBER 30 AT 800PM. THEY CLOSED IT BY SAYING THE SELLERS REASON: ITEM WAS NOT RETURNED IN TIME FRAME PROVIDED. YOUR REFUND WILL BE ISSUED WITHIN 5 BUSINESS DAYS ONCE THE SELLER RECEIVES YOUR ITEM AND VERIFIES THE FOLLOWING: The item is in the condition in which you received it. The item shipped by Dec. 01,2017. I shipped it on 11/27/2017 and it was delivered on 11/30/2017@ 800 pm. They closed it out and WILL NOT BE REFUNDING MY $35.00 Dollars. I complied with the company's return policy and they get to kept MY MONEY. BE ADVISED DON'T PURCHASE FROM TOPHATTER AND VITAL TRENDS IN ORANGE, CA *******. THEY ARE VERY DECEITFUL WITH THIER BUSINESS PRACTICES. I THINK THAT EVERY CONSUMER WHO HAS BEEN TAKEN FOR A RIDE BY THIS COMPANY... SHOULD FILE WITH THE BBB! AVOID BOTH OF THESE COMPANIES THAT I HAVE MENTIONED, BECAUSE THEY ARE VERY DECEITFUL! # TOPHATTORNEY AND VITAL TRENDS!
Hello Theresa, we are sorry for the inconvenience. Please contact our dedicated customer support team for a refund. Customer support can be reached via email here: http://tinyurl.com/j8eo7hu
Thank you,
Graciela
It says that the bracelet is 925 Sterling Silver, it is not. It is plated. Plus they charged me US dollars when it should have been in Canadian. I think they are a total ripoff!
We are sorry to hear this, Ann. This would be considered an item that is not as described. You can request to return an item within 30 days from delivery for any reason. If it is still within 30 days of receiving the item please request to return the incorrect item for a refund. See details here: http://tinyurl.com/h7xokwj
Please don't hesitate to reach out to our dedicated customer support team here: http://tinyurl.com/j8eo7hu for further assistance. Thank you!
What a rip-off... I paid for a Fitbit, and I did not receive it. They said it was delivered to me, but they have no signature or proof of this. I have a tracking number, which I took to my Post Office, since they said AusPost delivered my article. That tracking number does not exist on the Post Office system. I believe this item was never sent. This is just blatant theft. When questioning Tophatter about this, they said it's up to me to find the item at my post office. I contacted them to tell them the tracking number does not exist, they are just ignoring this. People beware... this is a total scam.
We are very sorry to hear this, Karin. When a package shows delivered to your location but not received, we recommend calling the local post office to ask the supervisor to attempt to locate the package using the tracking number. If the post office is unable to assist, you may file a complaint with the USPS at the following link: http://tinyurl.com/pll5os5
Please don't hesitate to reach out to our dedicated customer support team here: http://tinyurl.com/j8eo7hu for further assistance. Thank you!
STAY AWAY from this place every thing showed up in the package damage. All of this junk is from china. The plcs look nice but it isnt
Hi Brian, I'm sorry that you weren't able to find great deals while shopping with us. I hope you'll continue to check out the items on Tophatter as we bring in exciting new supply over the coming months.
Amazing! How could I be taken in with this junk.? I know that if it is to good to be true, then it usually is! Such is every item of the $100.00 worth of items I have purchased, to good to be true. The pictures and descriptions of the items are false. I will try to get my money back and return the items, but I have a feeling that will be a scam too. Will post and let you all know if allowed to do so.
I'm very sorry that our services haven't met your expectations. Tophatter has strict guidelines which require sellers to accurately represent their items for sale. Our product review team has reached out to a few sellers who had misleading images and are working to ensure the listings are correct moving forward.
With this said, in an auction format, it's up to each buyer to review the item description prior to bidding, taking note of all key details, to decide the item is what's intended. Bidders decide how high they are willing to bid, and can stop bidding at any time.
Additionally, with our easy return policy, a return request can be open for an item for any reason within 30 days from delivery. See full details here: http://tinyurl.com/h7xokwj.
If you need assistance with any orders, please don't hesitate to reach out to our dedicated customer support team here: http://tinyurl.com/j8eo7hu.
Warm regards,
Graciela
Hi again, thank you Tophatter for your response. However, as mentioned from other negative reviews, the cost to send the goods back are not worth my time or money. What I am really curious about is your Quality Auditing process prior to allowing suppliers to list their products on your site. Now I am not saying your suppliers are at all dodgy but... what pressure are they also under to provide products so cheap. Does this pressure them into perhaps making bad decisions and unable to cope with the onslaught of sales their way... but maybe they are actually not at all equipped themselves? With so many negative reviews, surely Tophatter has some Quality Assurance platforms in place. As I mentioned in my post, it's an addictive gambling platform where the chase is on to get a good deal. But it appears the reality of it opens up a big "Can of Worms" for disappointment. And yes I am sure Tophatter is making a success story out there. But... regardless. Is this a healthy platform for the average "Joe Blog" who just wants to find some bargains and make their money stretch? Someone is making money out of this... but who? Yes Silicon Valley, Goodwater & August Capital & CRV, based between San Francisco and Shanghai China. You authenticate Buyer Guarantee on your website. A stamp which means exactly what? Be keen to hear your feedback.
Hi again Joy, we truly understand your feedback and I will surely let them know about this. Once again, we apologize we did not meet your expectations. Thank you for your time.
So thought I would join in on the hype. What an absolute time and money waster. Yes I got my 5 silver chains after a long long wait. Arrived all tangled and so flimsy, thought they would break whilst untangling. CHEAP CHEAP CHEAP crap! Who knows if they're even real sterling silver? I actually don't care tbh! My teen girls just cracked up laughing when they saw them. (I love their honesty. Out of the Mouths of Babes) They smarter at online shopping than I obviously. Seriously peeps, look elsewhere, this site is just a true Con Job to lure the vulnerable in who are addictive to the "Bidding Warfare" platform/nature of our personalities. There is no Win/Win here for you. It's a load of suppliers offloading crap they can't normally sell... under the Umbrella of "Tophatter" that pretends to be "All about the Customer" "Bulls? T" Wisen up peeps, you are seriously wasting your $$$$$ but more importantly your valuable "Time". Your time is something you just can't get back. Look at the reviews here, It's just not a healthy place to be. It's like Gambling online and I hope this site gets shut down soon as this is quite a scrupulous site that absorbs both money and time off innocents. Think about it? It's a very clever Con Job and we need to stop being a part of it. Up to You. But I know I will never ever be a part of this online game again. And it is a game. It's an Online game where people are getting ripped badly. But hey someone/s are definitely getting rich out of this Scam.
Have bought a couple of things from this site... total rubbish! Try to return... they give you credits to use against other useless stuff. Lesson learned... dont waste your time or money with this rip off site!
We are very sorry we did not meet your expectations. Please contact our dedicated customer support team via email http://tinyurl.com/j8eo7hu. Provide our staff with your order number and we will be happy to help further.
Ordered 4 items from tophatter 1st of nov. Have not received anything yet thought about ordering something else but I am going to wait until I get my items and see if it is what I expected if not I got less than $100 invested glad I went to the reviews and found out more about this site
Thank you for choosing Tophatter. On Tophatter there is an extended ship time of 40 days allowed for all international shipments. If your item has not been delivered to your location within this time, please contact our customer support team for review: http://tinyurl.com/j8eo7hu. See full details here: http://tinyurl.com/zfc5lpn. Thank you.
You have to know what to buy or you will be very disappointed. 99% of it is from China and will cost more then it's worth to return. Also people bid way to high on stuff you can get cheaper online. Some people are idiots bidding. Just stupid.
I'm very sorry that our services haven't met your expectations. Please note that in an auction format, it's up to each buyer to review the item description prior to bidding, taking note of all key details, to decide the item is what's intended. Bidders decide how high they are willing to bid, and can stop bidding at any time.
Additionally, with our easy return policy, a return request can be open for an item for any reason within 30 days from delivery. See full details here: http://tinyurl.com/h7xokwj.
If you need assistance with any orders, please don't hesitate to reach out to our dedicated customer support team here: http://tinyurl.com/j8eo7hu.
Thanks,
Graciela
After discovering Tophatter I purchased eight items. They were remakes of products but were in no way equal in quality. I purchased two 1080p Action Cameras and one FULL HD Action Camera. ALL are pieces of sh*t. The batteries are fake and last less than five minutes, the photo quality is pathetic and the only way to shut them off is to remove the battery. Plus they do NOT cover return shipping which is more than the price of the product. This is a SCAM. DO NOT SHOP HERE.
I'm sorry that you weren't able to find great deals while shopping with us. I hope you'll continue to check out the items on Tophatter as we bring in exciting new supply over the coming months.
Kindly be advised that Tophatter also offers an easy return policy where a return request can be open for an item for any reason within 30 days from delivery. See full details here: http://tinyurl.com/h7xokwj.
If you need assistance with any orders, please don't hesitate to reach out to our dedicated customer support team here: http://tinyurl.com/j8eo7hu.
Warm regards,
Graciela
I won a bid for a touch screen learning pads and win it finally show up it's a fake plastic pad with a picture in the front what kind of $#*! is this $#*!ing piss never gonna play no more
I'm very sorry that our services haven't met your expectations. Tophatter has strict guidelines which require sellers to accurately represent their items for sale. Our product review team has reached out to a few sellers who had misleading images and are working to ensure the listings are correct moving forward.
With this said, in an auction format, it's up to each buyer to review the item description prior to bidding, taking note of all key details, to decide the item is what's intended. Bidders decide how high they are willing to bid, and can stop bidding at any time.
Additionally, with our easy return policy, a return request can be open for an item for any reason within 30 days from delivery. See full details here: http://tinyurl.com/h7xokwj.
If you need assistance with any orders, please don't hesitate to reach out to our dedicated customer support team here: http://tinyurl.com/j8eo7hu.
Thank you,
Graciela
I like to think I am a very wise shopper. I have been had! This stuff is Nothing but garbage. Christmas lights I Do Not work. The Computer toys are total crap, broke as I opened the package, I am dreading I have another one coming in... The bag that came in today is cheeper than the dollar store and it smells-I also have antoher one coming in... The back brace doest close, cut myself with it and stinks. I am totally Dredding seeing the things come in, can this possily get any worse? DO NOT USE THIS SIGHT EVER!
We truly understand your frustrations, Kari. Please be advised that with our easy return policy, you can request to return the item within 30 days from delivery, for any reason. See full details here: http://tinyurl.com/h7xokwj
We will be more than happy to assist you. Thank you.
I ordered many items. Mostly junk. Ordered shoes, got a rubber band, ordered 16 nail pens, got one. Ordered 6 hot wheels, got 2. You cannot dispute, because it shows delivered, and how do you return items you don't get? Other items, they want you to return overseas, at your own expence. Cost more than items are worth. 100% of items are sent in bags, and all are smashed. Save your money. Its all a scam
We are sorry to hear what happened. This would be considered an item that is not as described. You can request to return an item within 30 days from delivery for any reason. If it is still within 30 days of receiving the item please request to return the incorrect item for a refund. See details here: http://tinyurl.com/h7xokwj
What a rip off - I placed it in my bedroom and my house is very tall. I live in downtown Toronto and its definitely pointed to the many satellites and only got 1 channel when in fact in Toronto I should get at least 6-8 local channels. Very disappointing!
We understand your frustrations, Lois and we sincerely apologize. If you are unhappy with your purchase, we have our easy return policy where you can request to return the item within 30 days from delivery, for any reason. See full details here: http://tinyurl.com/h7xokwj
If you need any other assistance, please do not hesitate to contact our Customer support at: http://tinyurl.com/j8eo7hu
Thank you!
Received my first item from them, and it's not as described. STAY AWAY FROM THIS SITE! I ordered a handhold gaming system that was supposed to have several hundred games. Instead I got one that has a few dozen games. STAY AWAY FROM THIS SITE!
We truly apologize for what happened, John. This would be considered an item that is not as described. You can request to return an item within 30 days from delivery for any reason. If it is still within 30 days of receiving the item please request to return the incorrect item for a refund. See details here: http://tinyurl.com/h7xokwj
In 2 days I won bids on 3 different items, all with deceptive or blatantly false listings. I reported (there is no option for wrong info on the why you need to cancel btw) and cancelled all 3, but apparently this kicks in the 7 day auto-ban feature. I contacted them and explained what was going on, and asked that they please remove the ban. They told me I was free to use the buy-it-now feature, but they would not remove the ban.
Need I say more? Ok, here goes... made cheap, all dated from 2010 and older (electronics) un-upgradeable, NEVER any instructions or plug ins for pc or wall power... if you can trust a stranger then please trust me... STAY AWAY from tophatter
I'm sorry that you weren't able to find great deals while shopping with us. I hope you'll continue to check out the items on Tophatter as we bring in exciting new supply over the coming months.
In addition, with our easy return policy, you can request to return the item within 30 days from delivery, for any reason. See full details here: http://tinyurl.com/h7xokwj
Thank you.
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On Tophatter there is an extended ship time of 40 days allowed for all international shipments. If your item has not been delivered to your location within this time, please contact our customer support team for review: http://tinyurl.com/j8eo7hu. See full details here: http://tinyurl.com/zfc5lpn. Thank you.