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Tophatter

3.4
tophatter.com

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Tophatter Reviews Summary

The company has garnered a mixed reputation among customers, with notable strengths in its engaging auction format and a diverse range of products that some users find enjoyable and affordable. Many appreciate the responsive customer service, which has been effective in addressing issues and facilitating refunds. However, significant concerns persist regarding product quality, with numerous complaints about receiving damaged or inferior items. Additionally, customers have reported frustrations with order cancellations and difficulties in the returns process. Overall, while the platform offers a fun shopping experience, it must improve product reliability and support to enhance customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
282
value
283
shipping
286
returns
209
quality
283

We monitor reviews for authenticity

Nevada
1 review
0 helpful votes
Follow Lynn B.
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Better than your everyday shopper!
January 10, 2018

You must try this awesome site. Not only can you shop for things you need but also for things you want- most at low cost fast paced bidding races. Fun, Addictive, Exciting and something to look forward to. Shop at Tophatter today.
You wont be sorry!

Date of experience: January 8, 2018
Graciela M. Tophatter Rep
over a year old

Thanks for responding to Tophatter's experience survey, Lynn!

The team here in Tophatter is thrilled to hear such good feedback. Thank you for your support and we truly are delighted to have you as a valued member of the community.

Warm regards,
Graciela

North Carolina
1 review
0 helpful votes
Follow Robert S.
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"I purchased items from 40+ auction wins then the bomb dropped and every charge to two different Visa cards were being declined. Lengthy contact with my Banks and associated Fraud Prevention units revealed that they were not declining the charges and were also not receiving the charge info from Tophatteer. After extensive head banging with Tophatter lackidasical rep, she stated it couldn't be a problem on their end, so now I cant use their site since they are declining my charges. Talk about "shooting yourself in the foot", oh well, their loss and I'll save my money.
Well, mysterically all of a sudden it is now accepting both of my credit cards, so I thank the unknown who corrected the problem so I can now give it 5 stars.

Date of experience: January 7, 2018
Graciela M. Tophatter Rep
over a year old

Hi Robert, thanks for responding to Tophatter's experience survey!

First, we would like to apologize for the inconvenience caused. We are now glad that everything is working ok! Thanks for giving us a great review and we truly are delighted to have you as a valued member of the community.

Warm regards,

Graciela

Arizona
1 review
8 helpful votes
Follow Jim W.
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MY EXPERIENCE, I purchased may items form sellers on Top hatter to find out most of it was not authentic. They say that buyer comments are for public view but have yet to find this. They allow items to be mis represented and then will charge you for the return of items if you have to many returns, they say is to protect the seller against fraudulant buyers. I say whats fraudulant if your willing to return misrepresented items for your money back. Just don't charge for the return.

Date of experience: January 7, 2018
Graciela M. Tophatter Rep
over a year old

Hi Jim,

I'm very sorry that our services haven't met your expectations. Tophatter has strict guidelines which require sellers to accurately represent their items for sale. Our product review team has reached out to a few sellers who had misleading images and are working to ensure the listings are correct moving forward. Please write our support directly so we can investigate; http://tinyurl.com/j8eo7hu. Thank you for your patience.

Warm regards,

Graciela

Texas
1 review
1 helpful vote
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Good customer services
January 10, 2018

Good prices and customer service if you are not agree with the product refund guarantee back most of the products have good quality...

Date of experience: January 7, 2018
Graciela M. Tophatter Rep
over a year old

Thanks for responding to Tophatter's experience survey, Sadiel! We are excited to know your Tophatter experience has been great! We greatly appreciate your continued support!

Warm regards,

Graciela

South Carolina
1 review
12 helpful votes
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Buying from Overseas
January 10, 2018

I just purchased a Peephole camera, but did not know it was from China. After making my already establish peephole larger, got the product installed, but it does not work. I will never purchase from oversears again. Trying to return it or get a replacement is like a 3-ring circus. Better to buy in the US. Easier and probably less expensive and better quality in the end. I am grateful to the people who post on this website, because I almost "stepped in it" again. I will not use this website to make purchases. Too complicated.

Date of experience: January 6, 2018
Graciela M. Tophatter Rep
over a year old

Hi Diane,

Thank you for the feedback and we truly apologize for what happened.

I tried checking your account using this email address [email protected] but did not give me any results.

Please contact directly our Customer Support Team and provide with your correct email address or order number so we can further help.

We can be reached via email here: http://tinyurl.com/j8eo7hu. Thank you.

Warm regards,

Graciela

Florida
1 review
13 helpful votes
Follow Douglas B.
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Site produces auctions of items that are deceptively miss represented or of such poor quality. Very cheap does not bring fair justice. Clothing never fits or can only be worn once if lucky. Hard items are NEVER as described or of quality lending them unusable. You will almost always be disappointed or miss lead. I cannot say ripped off because you bid for the purchase. Truly Buyer Beware. In fact, just stay away. Gets NO worse.

Date of experience: January 6, 2018
Graciela M. Tophatter Rep
over a year old

Hi Douglas,

We apologize we did not meet your expectations. This would be considered an item that is not as described. You can request to return an item within 30 days from delivery for any reason. If it is still within 30 days of receiving the item please request to return the incorrect item for a refund. See details here: http://tinyurl.com/h7xokwj

Thank you,

Graciela

Canada
1 review
0 helpful votes
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Keep up the good work
January 10, 2018

I like the bidding its fun & easy when you win on stuff keep up good work guys and the shipping is fast too

Date of experience: January 6, 2018
Graciela M. Tophatter Rep
over a year old

Thanks for responding to Tophatter's experience survey, John!

We are excited to know your Tophatter experience has been great! We greatly appreciate your continued support!

Warm regards,

Graciela

Florida
1 review
1 helpful vote
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Quick and Easy
January 10, 2018

Find something you love and bid as high as you want. Some times you win sometimes you lose. Quick and easy.

Date of experience: January 6, 2018
Graciela M. Tophatter Rep
over a year old

Hi there Vicky! Thanks for responding to Tophatter's experience survey! T

Thank you for your continued support and taking the time to share your experience with us.

Warm regards,

Graciela

Canada
1 review
1 helpful vote
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Tophatter is a great site
January 10, 2018

I have purchase many items from tophatter and I am very please with there service both bidding and customer service.

Date of experience: January 6, 2018
Graciela M. Tophatter Rep
over a year old

Hi Raymond, thanks for responding to Tophatter's experience survey!

It is fantastic to hear you have been pleased with your purchases and are having a great time bidding to win on Tophatter. We greatly appreciate your continued support!

Warm regards,

Graciela

Australia
1 review
11 helpful votes
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ALL Items
January 8, 2018

I purchased 6 items, all rubbish, the best part is this, I saw a couple of watches and they indicate the price of the items are around 100 times more than something you can purchase direct from CHINA, however, I received 2 watches which I paid 27.00 for, now if they worked that would be fine, But they are totally fake, you can't even use the buttons in fact are just pretend watches. It is a total scam, I am yet to receive the 5th Item. DON'T BELEIVE THE PRICE THEY SAY ITS WORTH, I have purchased pl
Enty of stuff on EBAY that is from China, and yes you take a risk on the quality, sometimes it is well worth it, sometimes well its just bad luck. BUT receiving a product that is advertised as over 1k that is not worth a jelly bean. DON'T GET SUCKED IN TO THIS SITE.

Date of experience: January 5, 2018
Graciela M. Tophatter Rep
over a year old

Hi Louise,

I'm terribly sorry to hear our services have not met expectations and understand how this can cause disappointment.

The Manufacturer's Suggested Retail Price — also known as “struck out” price – is basically a recommended selling price that is set by the seller based on the value a seller believes their products worth is. In an auction format, we want buyers to have a fun experience that they are in control of. We urge buyers' to review the item description prior to bidding. This allows the buyer to decide if the price is fair or reasonable. Reviewing the item description is key in helping buyers' determine how high they are willing to bid with the option to stop bidding at any time if the MSPR or overall item description doesn't reflect what you feel is reasonable, fair or feel the item simply will not fit your needs. The beauty of the platform (or the beauty of bidding) is the decision is yours to make.

However, if you are not happy with the item you have received, you have the option to return any item for up for 30 days from delivery, per our Buyer Protection: http://tinyurl.com/jeura4f. That said, know we do have you, the buyer in mind. We are always striving to make your user experience as smooth and enjoyable as possible. To that end, we value suggestions from those people who use our product most, please know we hear your concerns about MSRP and again, we are always working to improve your experience.

Thank you for your patience and understanding,

Graciela

Florida
1 review
6 helpful votes
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Delivery
January 8, 2018

I "bought" an item before Christmas, received an email by Tophatter that I would receive it before the 25th Dec. Then I received an email from the shipper on the 24th December to say that it was picked up in China. I am still waiting and it is the 25th of January. Just tell the truth and do not generate a computer email that is incorrect. Will probably cancel it due to delay but it will cost me more to ship package back. Advice do not over bid

Date of experience: January 4, 2018
Graciela M. Tophatter Rep
over a year old

Hi Patrick,

We're sorry for any inconvenience. Our system shows that this order was delivered on Jan 06,2018.

Kindly check your inbox/ message for more details.

Thank you,

Graciela

Minnesota
1 review
6 helpful votes
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Save your money
January 8, 2018

I wish I had looked for complaints before ordering about 15 items, It is junk & doesn, t work or has missing parts, They gave me credit on two cheap items then insisted I pay shipping to return inferrior items before credit would be issued. Their reason for this was because I was returning too many its but refused to admit their products didn't work They make their money because most people refuse to add insult to injury by having to pay to return something that cannot be resold since it doesn't work, unless they send out the broken items over & over again,

Date of experience: January 4, 2018
Graciela M. Tophatter Rep
over a year old

Thank you for the feedback and we apologize for the inconvenience.

Please contact directly our Customer Support Team so we can document this properly. We can be reached via email here: http://tinyurl.com/j8eo7hu.

Thank you for the patience,

Graciela

GB
1 review
1 helpful vote
Follow Joanne R.
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I love tophatter!
January 8, 2018

I have so far bid for and received around 20 items and I am delighted with every single one. You get what you pay for so be realistic in your expectations. I have mainly gone for jewellery as this is expensive in the UK even as costume jewellery so delighted with the items that I have received. Do I expect to receive a $1000 ring for £2 - no, so if the prices are inflated - then reality check should kick in. Everything that I have received is top notch and I am very happy with everything without exception. So much so, I have bid again tonight. And I also have managed to get 4 tablets for my staff members for a grand total of £200 that would otherwise have been at least £800 - sufficient for the needs of the business and less cost for me

Date of experience: January 4, 2018
Graciela M. Tophatter Rep
over a year old

Hi Joanne,

It is fantastic to hear you have been pleased with your purchases and are having a great time bidding to win on Tophatter. We greatly appreciate your continued support!

Warm regards,

Graciela

New Zealand
1 review
3 helpful votes
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Online Auctions
January 8, 2018

TopHatter meets the middle road market extremily well and the pricing is excellent. Just need a faster delivery service and would get five star rating.

Date of experience: January 4, 2018
Graciela M. Tophatter Rep
over a year old

Hi Graeme,

Thanks for responding to Tophatter's experience survey!

We are delighted to hear you have enjoyed your time on Tophatter and appreciate you being a key member of the community!

Thank you for your suggestion regarding shipping time. We will pass it on to our development team.

Happy bidding!

Graciela

GB
1 review
2 helpful votes
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Easy to bid
January 8, 2018

I bid on 3 items and won, I was very cautious for my 1st time but all items have been received and I am very pleased. Postage takes a while to get to you so you might forget what you have won.

Date of experience: January 4, 2018
Graciela M. Tophatter Rep
over a year old

Hi Jean, thanks for responding to Tophatter's experience survey!

It is fantastic to hear you have been pleased with your purchases and are having a great time bidding to win on Tophatter.

We greatly appreciate your continued support!

Warm regards,
Graciela

Nevada
1 review
1 helpful vote
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Tophatter's the Tops
January 6, 2018

I first saw Tophatter.com in a TV ad and was curious. I have purchased several items since then and have had a good response from the folks that run Tophatter. They are not afraid to return your purchase and receive your return with no questions.

Date of experience: January 3, 2018
Graciela M. Tophatter Rep
over a year old

Thanks for responding to Tophatter's experience survey, Danny! We are excited to know your Tophatter experience has been great! We greatly appreciate your continued support!

Warm regards,
Graciela

California
1 review
7 helpful votes
Follow Terri D.
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I ordered several items from this site for Christmas only to find out just how cheap these products are. I could not give any of them for Christmas cause I would have embarrassed myself. Spent lots of money and now find out they cost MORE to send back then I paid. I WILL NEVER ORDER FROM HERE AGAIN. All the products either didn't work or were so cheaply made. UGH... So disappointed.

Date of experience: January 2, 2018
Graciela M. Tophatter Rep
over a year old

Hi Terri, thanks for the feedback and we're sorry we did not meet your expectations. Please remember that Tophatter has our easy return policy where you can request to return the item within 30 days from delivery, for any reason. See full details here: http://tinyurl.com/h7xokwj

Texas
1 review
0 helpful votes
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Excellent
January 4, 2018

Customer service is excellent. Buyers protection is outstanding service. Some of the seller are trying to save on shipping even they charge individually for shipping and ship together in one package. Customer service is refund one shipping fee.

Date of experience: January 1, 2018
Graciela M. Tophatter Rep
over a year old

Hello there Myo! Thanks for responding to Tophatter's experience survey! We are excited to know your Tophatter experience has been great! We greatly appreciate your continued support!

Warm regards,

Graciela

Australia
1 review
4 helpful votes
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ALL ITEMS
January 4, 2018

Ridiculous site, cheap rubbish
Eg bid on five or six towel item recieved one teatowel size item
Eg game consol for tv cheap chinese crap
Eg shirt ordered, completely different item
Eg army watch cheap $5 watch

Garbage do bot buy

Date of experience: January 1, 2018
Graciela M. Tophatter Rep
over a year old

Hi Cris, thanks for the feedback and we're sorry we did not meet your expectations. Please remember that Tophatter has our easy return policy where you can request to return the item within 30 days from delivery, for any reason. See full details here: http://tinyurl.com/h7xokwj

Warm regards,

Graciela

California
1 review
6 helpful votes
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The same person from Tophatter is responding to all negative feed back. The problem is it is all talk and no action.

Date of experience: January 1, 2018
Graciela M. Tophatter Rep
over a year old

Hi Janette, thank you for the feedback and we apologize for the inconvenience. Please contact directly our Customer Support Team and provide them with your order numbers so we can investigate. We can be reached via email here: http://tinyurl.com/j8eo7hu.

Thank you,

Graciela