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Tophatter Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in its engaging auction format and a diverse range of products that some users find enjoyable and affordable. Many appreciate the responsive customer service, which has been effective in addressing issues and facilitating refunds. However, significant concerns persist regarding product quality, with numerous complaints about receiving damaged or inferior items. Additionally, customers have reported frustrations with order cancellations and difficulties in the returns process. Overall, while the platform offers a fun shopping experience, it must improve product reliability and support to enhance customer satisfaction.
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Je viens tout juste de répondre à la même question mais en francais...
C'est bcp plus facile pour moi.
Merci Carmen Poirier
I enjoy the experience of going up against others trying to win the overall bid.
Seeing the different products up for grabs with the original prices and seeing what others are getting it for is great.
The only thing I don't like is having to wait so long for the items I have paid for.
Hi Chris, thanks for responding to Tophatter's experience survey!
I am sorry that the shipping time did not meet expectations. Please note that items coming from different countries take a bit longer than domestic mail. Because of this, Tophatter allows an extended 40 day ship time for these transactions. See details here: http://tinyurl.com/zfc5lpn.
Again, we are delighted to hear you have enjoyed your time on Tophatter and appreciate you being a key member of the community!
Cheers,
Graciela
Great resolution by customer service department. It took a bit of time to get an original response, but they resolved it immediately in first response. Typically items arrive before expected date.
Hi L C, thanks for responding to Tophatter's experience survey!
We are excited to know your Tophatter experience has been great! We greatly appreciate your continued support!
Regards,
Graciela
Speedy auctions, need to make sure you know your product first or you may hook into a product just to not miss the auction. Products good value but shipping takes longer than other on line sites I have used. I found it fun and exciting and have scored my self some cool new gadgets. I will be back
Hello Lane, thanks for responding to Tophatter's experience survey!
I am sorry that the shipping time did not meet expectations. Please note that items coming from different countries take a bit longer than domestic mail. Because of this, Tophatter allows an extended 40 day ship time for these transactions. See details here: http://tinyurl.com/zfc5lpn.
Thank you for your continued support and taking the time to share your experience with us.
Happy bidding!
Graciela
I've only received a few items so far but, I'm mostly quite satisfied. One item was not received as described and I received an immediate refund! A piece of jewelry received was a great buy and so was a chefs knife.
Bad services, I Wait over 30 Days for à article Who was broken. The article was mademoiselle of cheap plastic.
Thanks for responding to Tophatter's experience survey, Daniel and we're sorry we did not meet your expectations.
Please remember that Tophatter has our easy return policy where you can request to return the item within 30 days from delivery, for any reason.
See full details here: http://tinyurl.com/h7xokwj
Thank you,
Graciela
Very happy with item I purchased made someone very happy it made a friend very pleased when they received it
Hi Robert, thanks for responding to Tophatter's experience survey!
We are excited to know your Tophatter experience has been great! We greatly appreciate your continued support!
Warm regards,
Graciela
Purchases cancel themselves or are cancelled by the seller, then im punished for it. Like banned from bidding for 24hours, like right now.
Hi Noel, thanks for responding to Tophatter's experience survey and we are sorry to hear this. I suggest to contact our dedicated customer support team for assistance with your account. We can be reached via email here: http://tinyurl.com/j8eo7hu. Thank you.
Warm regards,
Graciela
If you enjoy a good auction this is for you. It is exciting and free and the items are intriguing and new. The sellers seem eager to please. This is an awesome acution site. Have fun bidding and pay for only what you win!
Thanks for responding to Tophatter's experience survey, Michael!
Thank you for your continued support and taking the time to share your experience with us.
Happy bidding!
Graciela
Still have not received items that I ordered in Nov 2017. Now The customer service button on their website has not worked for 2 days. I can only assume that this company is now a total scam. Also They said I received another item yet it has never arrived. Why would I tell a lie about an item that cose $4? Many of the items that arrived are junk, smaller than said that they are or arrive broken due to poor packaging. I was excited when I had the chance to get some items at a price that would be looked at as a steal but most arrived broken, way to small or never arrived. I am very disappointed with my experience with this company. They do not believe the customer. They mislead the customer by allowing descriptions of items that are wrong and by not letting people know where items are coming from... most of their junk comes from China which has a very bad track record with their post office and mailings. When I told them about one item that was 2 weeks over due they told me to wait another 30 days and then contact them if it had not arrived. Dont trust them to deliveranything!
We completely understand your frustrations, Steven. Please reach out to our Customer Support and provide them your order details so we can check this for you: http://tinyurl.com/h7xokwj.
With regards to items' descriptions, Tophatter has strict guidelines which require sellers to accurately represent their items for sale. Our product review team has reached out to a few sellers who had misleading images and are working to ensure the listings are correct moving forward.
Thank you for your patience,
Graciela
I rate it as a 4 because, I have never been on a site that is perfect. I will say that TOPHATTER has always tried to make any negative experience that, I may have had right... Thumbs up!
Thanks for responding to Tophatter's experience survey, David!
Thank you for sharing your experience and insights. We truly appreciate that!
Warm regards,
Graciela
I like the site but not happy with trying to ship it back, The postal office wants $50.00 to get a tracking # because I live in Canada, So if you are not happy with the product & its only worth $35,00 it is not worth shipping it back, Could you follow up on this. Thanks Gerry
Hi Gerry,
First of all, thanks for responding to Tophatter's experience survey.
We completely understand your frustration and we encourage you to contact our support to help you resolve the issue. Please see: http://tinyurl.com/j8eo7hu.
Thank you,
Graciela
You never know the item is from China, which is 99% of the items until you get your label info. They are misleading. The photos are used from sites such as Ebay where the product is actually authentic. Never buy clothes from them. If you order a 2XL, it will fit like a Medium. Skinny fat chinese cannot be compared to American sizes. They expect you to pay for shipping which costs 4 times the amount you pay for the cheap garbage. Tophatter does not protect you. I have since canceled my account and will not recommend them to anyone.
Hi Kristi,
I'm very sorry that our services haven't met your expectations. Tophatter has strict guidelines which require sellers to accurately represent their items for sale. Our product review team has reached out to a few sellers who had misleading images and are working to ensure the listings are correct moving forward.
With this said, in an auction format, it's up to each buyer to review the item description prior to bidding, taking note of all key details, to decide the item is what's intended. Bidders decide how high they are willing to bid, and can stop bidding at any time.
Additionally, with our easy return policy, a return request can be open for an item for any reason within 30 days from delivery. See full details here: http://tinyurl.com/h7xokwj.
On the other hand, please understand that shipping prices are specified by the Seller as only the Seller can account for all their costs in sending an item. The shipping costs are displayed prior to bidding.
Tophatter will always process refunds for buyers upon receiving a valid tracking number from them indicating that the order has been returned to the seller. Tophatter offers Buyer Protection in the form of a 30-day Easy Return policy that will either: 1.) refund the buyer without return needed, 2.) provide the buyer with a prepaid return label, or 3.) present the buyer with the seller’s address to return the item, paying for their own return postage with valid tracking number.
Our Buyer Protection FAQ which details our policy and process is accessible from every page and screen of our website and mobile app for the buyer's convenience.
Thank you for the patience,
Graciela
Normally I don't write reviews for anything but this website is so bad I had to warn people first of all it acts like it's so easy to cancel stuff but if you do cancel anything they will put you on a 7-Day block for bidding! And then if you cancel anything after that they will completely block you from bidding but they'll still allow you to pay full price for some of these items which none of them are worth what they are saying this stuff is all garbage it's all stuff you might be able to find in the dollar store seems like almost everything that I got in was much smaller then what they said then also you pay a lot for shipping if you are going to bid watch what it says for shipping underneath the bid amount and one last thing it will also tell you an item has shipped but you're still going to be waiting a couple weeks to get the product and I ordered two things before Christmas and it is now January 11th and I have not heard anything from them even after asking them where my item is hopefully this is helpful for somebody thank you
Hi Joy,
Thank you for the feedback and we apologize for any inconvenience this has caused you.
We are happy to provide details regarding your concern.
First, I understand the disappointment on blocking. Please note that, we do temporary blocking as a result of too many cancelled orders within a short period of time. Please see full details: http://tinyurl.com/z54uval
Secondly, regarding the items' quality. For any reason you’re not completely satisfied, you can request to return an item for up to 30 days from the date of delivery. A full refund of the original price paid will be processed upon return of the item in its original condition. Please see details here: http://tinyurl.com/h7xokwj.
And lastly, about the shipping timeframe. Kindly note that there is an extended ship time of 60 days allowed for all international shipments.
Our system shows that your order 49282419 has been delivered on January 16,2018.
If you have any questions or needs assistance, please contact our customer support team: http://tinyurl.com/j8eo7hu.
Thank you and regards,
Graciela
My debit card number was stolen and had unauthorized charges after making several purchases from Tophatter.
We are very sorry to hear that Maddy.
Please be advised that Tophatter never shares card information to sellers or anyone inside or outside Tophatter. You can even delete your card information anytime in your Wallet. Kindly see this link for more details on how secure your payment information in Tophatter: http://tinyurl.com/h82gdgf
Thank you and again, we apologize for any inconvenience.
Regards,
Graciela
Can't write a review, because the creme takes 2 weeks to see results
I will report later. Nothing else to report for now
Hi Gigi, thanks for responding to Tophatter's experience survey! Be sure to let us know if there’s anything we can do to make your shopping experience even better.
Warm regards,
Graciela
Bid on an item, but after winning the item, I checked Walmart online. The same item was several dollars less than Tophatter. Always check Walmart or other websites before committing to Tophatter.
I'm sorry that you weren't able to find great deals while shopping with us. Because buyers bid on items, the selling price reflects the demand at that moment. I hope you'll continue to check out the items on Tophatter and find that deal you're looking for!
In regards to shipping, sellers are able to ship items from 1-10 days from payment. Tophatter allows an extended 40 day ship time for international shipments. See full details here: http://tinyurl.com/zfc5lpn.
If you need assistance with any orders, please don't hesitate to reach out to our dedicated customer support team here: http://tinyurl.com/j8eo7hu.
Warm regards,
Graciela
Most people would love it I know I like it for things you would love to buy. And it's a good site it to get things you want to buy a love one are friend as a gift.
Hi Marc, thanks for responding to Tophatter's experience survey! We are excited to know your Tophatter experience has been great! We greatly appreciate your continued support!
Warm regards,
Graciela
I have ordered several items and so far things have been great. I would like to see some solid gold items, also some new suppliers
Hi Carol, thanks for responding to Tophatter's experience survey!
It is fantastic to hear you have been pleased with your purchases and are having a great time bidding to win on Tophatter. We greatly appreciate your continued support!
Warm regards,
Graciela
I am addicted to this site for buying jewellery. Everything that I have bought has been top quality and it is delivered quickly.
Thanks for responding to Tophatter's experience survey, Leslie!
It is fantastic to hear you have been pleased with your purchases and are having a great time bidding to win on Tophatter. We greatly appreciate your continued support!
Warm regards,
Graciela
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Thanks for responding to Tophatter's experience survey, Carmen!
Thanks again for your support! Please keep on checking Tophatter for more great deals.
Regards,
Graciela