TophatterReviews 7,894

Hi Dianne, thanks for responding to Tophatter's experience survey!

I'm very sorry that our services haven't met your expectations. Tophatter has strict guidelines which require sellers to accurately represent their items for sale. Our product review team has reached out to a few sellers who had misleading images and are working to ensure the listings are correct moving forward.

With this said, in an auction format, it's up to each buyer to review the item description prior to bidding, taking note of all key details, to decide the item is what's intended. Bidders decide how high they are willing to bid, and can stop bidding at any time.

Additionally, with our easy return policy, a return request can be open for an item for any reason within 30 days from delivery. See full details here: http://tinyurl.com/h7xokwj.

Once again, we thank you for your feedback and continuous support!

Regards,
Graciela

Hi ida, I'm sorry that the items offered on Tophatter didn't meet expectations.

Please be advised that Tophatter will always process refunds for buyers upon receiving a valid tracking number from them indicating that the order has been returned to the seller.

See full details on our return policy here: http://tinyurl.com/h7xokwj. If you need any other assistance, please contact our Customer support at: http://tinyurl.com/j8eo7hu

Thank you,

Graciela

Hi Kaos,

I'm sorry to hear that your experience didn't meet expectations. We hope you'll be delighted with every purchase, but if for any reason you’re not completely satisfied, you can request to return an item for up to 30 days from the date of delivery. A full refund of the original price paid will be processed upon return of the item in its original condition.

To request a return, visit My Orders, click the item, then click Return Item. You can also quickly contact our customer support team by visiting My Orders, clicking the item, clicking Order FAQs, then clicking Contact Support and completing the form detailing the issue.

With regards to the misleading items, please be advised that Tophatter has strict guidelines which require sellers to accurately represent their items for sale. Our product review team has reached out to a few sellers who had misleading images and are working to ensure the listings are correct moving forward.

Thank you for the patience,

Graciela

Hi Joanne,

I'm sorry to hear that your experience didn't meet expectations. We hope you'll be delighted with every purchase, but if for any reason you’re not completely satisfied, you can request to return an item for up to 30 days from the date of delivery. A full refund of the original price paid will be processed upon return of the item in its original condition.

To request a return, visit My Orders, click the item, then click Return Item. You can also quickly contact our customer support team by visiting My Orders, clicking the item, clicking Order FAQs, then clicking Contact Support and completing the form detailing the issue.

Thank you for the patience,

Graciela

Hi Karen,

I'm sorry to hear that your experience didn't meet expectations. We hope you'll be delighted with every purchase, but if for any reason you’re not completely satisfied, you can request to return an item for up to 30 days from the date of delivery. A full refund of the original price paid will be processed upon return of the item in its original condition.

To request a return, visit My Orders, click the item, then click Return Item. You can also quickly contact our customer support team by visiting My Orders, clicking the item, clicking Order FAQs, then clicking Contact Support and completing the form detailing the issue.

Thank you for the patience,

Graciela

Hi Sahl,

I'm sorry to hear that your experience didn't meet expectations. We hope you'll be delighted with every purchase, but if for any reason you’re not completely satisfied, you can request to return an item for up to 30 days from the date of delivery. A full refund of the original price paid will be processed upon return of the item in its original condition.

To request a return, visit My Orders, click the item, then click Return Item. You can also quickly contact our customer support team by visiting My Orders, clicking the item, clicking Order FAQs, then clicking Contact Support and completing the form detailing the issue.

Thank you for the patience,

Graciela

Hi Debi,

I'm sorry to hear that your experience didn't meet expectations. We hope you'll be delighted with every purchase, but if for any reason you’re not completely satisfied, you can request to return an item for up to 30 days from the date of delivery. A full refund of the original price paid will be processed upon return of the item in its original condition.

To request a return, visit My Orders, click the item, then click Return Item. You can also quickly contact our customer support team by visiting My Orders, clicking the item, clicking Order FAQs, then clicking Contact Support and completing the form detailing the issue.

Thank you for the patience,

Graciela

Hi B. D.

I'm sorry to hear that your experience didn't meet expectations. We hope you'll be delighted with every purchase, but if for any reason you’re not completely satisfied, you can request to return an item for up to 30 days from the date of delivery. A full refund of the original price paid will be processed upon return of the item in its original condition.

To request a return, visit My Orders, click the item, then click Return Item. You can also quickly contact our customer support team by visiting My Orders, clicking the item, clicking Order FAQs, then clicking Contact Support and completing the form detailing the issue.

Thank you for your time,
Felicia

Hi Jerry,

I'm sorry to hear that your experience didn't meet expectations. We hope you'll be delighted with every purchase, but if for any reason you’re not completely satisfied, you can request to return an item for up to 30 days from the date of delivery. A full refund of the original price paid will be processed upon return of the item in its original condition.

To request a return, visit My Orders, click the item, then click Return Item. You can also quickly contact our customer support team by visiting My Orders, clicking the item, clicking Order FAQs, then clicking Contact Support and completing the form detailing the issue.

Kind regards,
Felicia

Hi Byron. I most certainly understand your concerns with return shipping, and I'm very sorry that our policy doesn't meet expectations.

I'm happy to provide more details about our return policy. Based on several factors including the location of the buyer, the location of the seller, cost of the order, history of returns requested, and reason for the return, a return request will result in one of the following four outcomes: 1. You may receive a refund for an item, and return will not be required. 2. If you live in the United States, you may receive a free return shipping label to cover the cost of returning your item. 3. If you live outside of the United States, you may receive a store credit to offset some of the cost of returning your item. 4. You may return the item and assume the cost of return shipping on your own.

Please note the additional information that was provided via email from Elliot is valid. Please refer to his response for details on how the return threshold works. Unfortunately, cost of return shipping for Order #48008469 will be at the buyer's expense.

Thank you for your time.
Felicia

Hi Allyson,

I'm sorry to hear that your experience didn't meet expectations. We hope you'll be delighted with every purchase, but if for any reason you’re not completely satisfied, you can request to return an item for up to 30 days from the date of delivery. A full refund of the original price paid will be processed upon return of the item in its original condition. Full details on our return policy can be located in our FAQ here: http://tinyurl.com/h7xokwj.

Tophatter is a Marketplace that connects buyers with sellers (https://tophatter.com/terms), and we rely on sellers to provide accurate information about every item; however, if you discover a listing has been misrepresented in any way, we offer excellent Buyer Protection (http://tinyurl.com/jeura4f).

As part of our quality assurance process, our system detects and applies strong penalties to sellers with higher than average return rate, and individual items exceeding the rate will no longer be scheduled on our platform.

Buyers also have the option to rate their delivered items. Rating items is important because 1.) other buyers will be able to review the average rating on products before they bid, and 2.) items rated consistently low will automatically stop being scheduled on the platform. For these reasons we encourage you to rate the products you have purchased, although doing so is not required.

Best regards,
Felicia