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Tophatter Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in its engaging auction format and a diverse range of products that some users find enjoyable and affordable. Many appreciate the responsive customer service, which has been effective in addressing issues and facilitating refunds. However, significant concerns persist regarding product quality, with numerous complaints about receiving damaged or inferior items. Additionally, customers have reported frustrations with order cancellations and difficulties in the returns process. Overall, while the platform offers a fun shopping experience, it must improve product reliability and support to enhance customer satisfaction.
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Love purchasing through them. If ever you are not completely satisfied they are there to correct the problem and make your shopping experience a good one.
I like doing business with Tophatter because they do stand behind everything they sell. Staff are all very helpful in helping solve problemw
Products are not the quality I expected. Quality is that of a products in a arcade. Night vision binoculars are at best a toy for a 3 to 5 year old.
Hi Michael,
Thanks for responding to Tophatter's experience survey and we apologize we did not meet your expectations.
For any reason you’re not completely satisfied, you can request to return an item for up to 30 days from the date of delivery. A full refund of the original price paid will be processed upon return of the item in its original condition.
Full details on our return policy can be located here: http://tinyurl.com/h7xokwj.
Regards,
Graciela
I have had a good experience so far with only a few problems.
Refunds are dealt with very fast, but if you request an item returned, it usually costs more to ship than what is reimbursed
You should ask if i want to ship it back, because i have kept the item.
I have had only one item not shown up, and still dealing with it
Hi there Eric, thanks for responding to Tophatter's experience survey and sharing your experience.
Please contact our dedicated customer support team for assistance with your account. We can be reached via email here: http://tinyurl.com/j8eo7hu. Thank you.
Regards,
Graciela
TopHatter, I believe is a good business. I have bought several items. Some great, some ok, and some not worth paying for. But overall, I will continue to shop with TophHatter. And if you are not satisfied with the product. The refund is fair. So I give TopHatter an A-
Thanks for responding to Tophatter's experience survey, Kelley!
It is fantastic to hear you have been pleased with your purchases and are having a great time bidding to win on Tophatter.
Thank you for taking the time to share your experience with us.
We greatly appreciate your continued support!
Warm regards,
Graciela
Tophatter has a large selection of items at excellent prices. I did all my Christmas shopping with them and I continue to shop for other gifts as well. You have to wait awhile to receive the items, but the price makes it worth it.
Hi there Mary! Thanks for responding to Tophatter's experience survey!
It is fantastic to hear you have been pleased with your purchases and are having a great time bidding to win on Tophatter.
We greatly appreciate your continued support!
Warm regards,
Graciela
Would recommend this site to anyone. Very professional when I had to email that a piece of jewellery necklace broken in transit. Immediately a refund was applied.
Hi Joan, thanks for responding to Tophatter's experience survey!
We are excited to know your Tophatter experience has been great and we are glad that your issue has been resolved
We greatly appreciate your continued support!
Warm regards,
Graciela
Over many years I have done auctions. Tophatter is what it's all about, quality, honesty, professional!
Thanks for responding to Tophatter's experience survey!
Thanks for giving us a great review, Mary. We truly are delighted to have you as a valued member of the community.
Have fun bidding,
Graciela
Love using this site.Its fun quick and so cheap. Quick dispatch, well packaged. Great items. Plenty of lots.
Thanks for responding to Tophatter's experience survey!
Thank you for the kind words, Sharron. We’re happy your experience went smoothly.
Warm regards,
Graciela
Like they say baby you're the greatest I only have a problem with one and that was the one I stated and asked about everything else has been absolutely terrific it is so much fun and I like watching as well as participating
Thanks for responding to Tophatter's experience survey, Pamela!
We are excited to know your Tophatter experience has been great! We greatly appreciate your continued support!
Have fun bidding,
Graciela
I have so many refunds from sellers that do not mail what I bought. Items are not as described. Lost so much money because it is too expensive to return the broken item when they can send a return label so easy. Other sellers are so quick to mail the item I bought and I enjoy getting it, that is why I bought it, is to get it right away and enjoy my purchase, or if it is a gift I can give it right away. Sellers please mail faster so we can enjoy it..
Hi Vera, thanks for responding to Tophatter's experience survey!
I truly understand your frustrations and just want to let you know that we are just here and we will be more than happy to help you with any concerns.
Again, we're sorry shipping times did not meet your expectations. There is an extended ship time of 60 days allowed for all international shipments. If your item has not been delivered to your location within this time, please contact our customer support team for review: http://tinyurl.com/j8eo7hu. See full details here: http://tinyurl.com/zfc5lpn.
We thank you once again for your continued support and taking the time to share your experience with us.
Warm regards,
Graciela
I have purchased many items from tophatter, and only one was of questionable quality. I highly recommend this site to do business with.
Hi there John! Thanks for responding to Tophatter's experience survey!
The team here in Tophatter is thrilled to hear such good feedback. Thank you for your support!
Warm regards,
Graciela
I first received a Louis Vuitton purse that was not authentic as stated to correct it I would have to send it back to China and hope that I would get my money back! So if not I would be out money and have no product. As far as the other products that I have tried most are very cheap and smaller than shown on the page. I didnt pay much for those so I can handle that but I did pay $135.00 for a plastic purse. Very disappointed and won't be ordering anything in the future.
Hi Susan, first, thanks for responding to Tophatter's experience survey and we really apologize for what happened.
We would like you to know that sale of counterfeit items in Tophatter is prohibited. If you are concerned about the authenticity of an item purchased on the platform, you may return it for up to 30 days from delivery. See full details on our return policy here: http://tinyurl.com/h7xokwj. A full refund of the original price paid will be processed upon return of the item in its original condition.
Also, Tophatter has strict guidelines which require sellers to accurately represent their items for sale. Our product review team has reached out to a few sellers who had misleading images and are working to ensure the listings are correct moving forward.
Thank you for the patience,
Graciela
I have never seen such cheap materials and workmanship. I gave all the junk for my grandchildren to play with. I wouldnt wear any of it as it was disgustingly cheap looking.
Thanks for responding to Tophatter's experience survey Margaret and we apologize we did not meet your expectations.
For any reason you’re not completely satisfied, you can request to return an item for up to 30 days from the date of delivery. A full refund of the original price paid will be processed upon return of the item in its original condition.
Full details on our return policy can be located here: http://tinyurl.com/h7xokwj.
Regards,
Graciela
Wow! Where do I start I have never had anything but quality service and quality merchandise from your company. Words cannot express the appreciation and experience I have had since I joined tophatter. I have gotten so much and was satisfied with every thing I have gotten the merchandise and the arrival of my merchandise. Your customer service is prompt and fair they go the extra mile to make you satisfied. I recommend tophatter to anyone that want quality merchandise and great customer service.
Hi there Linda, thanks for responding to Tophatter's experience survey!
We are excited to know your Tophatter experience has been great! Thank you for your continued support and taking the time to share your experience with us.
We truly are delighted to have you as a valued member of the community.
Warm regards,
Graciela
I love the good bargains I've bid on and won. So far, everything has been lovely, however the time it takes to receive the merchandise is a problem. The other problem is, way to many emails. Even after unsubscribing I still receive 10 to 15 emails a day and some are duplicates. I get them on my phone too.
Hi Delores, thanks for responding to Tophatter's experience survey and we're sorry shipping times did not meet your expectations.
There is an extended ship time of 60 days allowed for all international shipments. If your item has not been delivered to your location within this time, please contact our customer support team for review: http://tinyurl.com/j8eo7hu. See full details here: http://tinyurl.com/zfc5lpn.
With regards to your email subscriptions, I recommend to please contact our dedicated customer support team for assistance with your account. This was a bug that has been resolved by our engineers and they can definitely check it for you.
Thanks for your cooperation,
Graciela
I have ordered a few things from tophatter and for the most part I have had an excellent experience and many great deals.
Hi Samantha, thanks for responding to Tophatter's experience survey!
It is fantastic to hear you have been pleased with your purchases and are having a great time bidding to win on Tophatter. We greatly appreciate your continued support!
Have fun bidding!
Graciela
I am fairly new to Tophatter, but I must say "I Love IT". Did some Christmas shopping on it, and just had some fun too. I only had one unfavorable experience, but it was taken care of right away which surprised me yet made me very happy. I had purchased an item that looked on the site, as a large item. When I received it, it was the size of a jaw breaker or gum ball. No questions asked, Tophatter refunded my money. I think it is a great site, and fun too. My only suggestion is for Tophatter to ask their sellers to use inches instead of mm. It would certainly help us Americans understand sizes a lot easier. Keep up the good work Tophatter! AND Thank you!
Hi Hazel, thanks for responding to Tophatter's experience survey!
We warmly welcome you to Tophatter and thank you for sharing your experience with us!
We are also excited to know your Tophatter experience has been great! Your suggestion is highly appreciated and I will pass it on to our development team for review and consideration.
Have fun bidding!
Graciela
I orderd shirts that came 2 sized to small i ordered a belt that was supposed be silver but was gold
Thanks for responding to Tophatter's experience survey, Dennis!
This would be considered an item that is not as described. You can request to return an item within 30 days from delivery for any reason. If it is still within 30 days of receiving the item please request to return the incorrect item for a refund.
See details here: http://tinyurl.com/h7xokwj
Thank you,
Graciela
My experiences with Tophatter has been great. The quality of the merchandise has been phenomenal. I highly recommend it for great bargains.
Thanks for responding to Tophatter's experience survey!
It is fantastic to hear you have been pleased with your purchases and are having a great time bidding to win on Tophatter.
We greatly appreciate your continued support, Ron!
Warm regards,
Graciela
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Hi Mary, thanks for responding to Tophatter's experience survey!
Thanks for giving us a great review and for doing business with us.
We truly are delighted to have you as a valued member of the community.
Warm regards,
Graciela