On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Tophatter Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in its engaging auction format and a diverse range of products that some users find enjoyable and affordable. Many appreciate the responsive customer service, which has been effective in addressing issues and facilitating refunds. However, significant concerns persist regarding product quality, with numerous complaints about receiving damaged or inferior items. Additionally, customers have reported frustrations with order cancellations and difficulties in the returns process. Overall, while the platform offers a fun shopping experience, it must improve product reliability and support to enhance customer satisfaction.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Because... For me it has been a new experience to be participating in the auctions that you present. The treatment received from you has siso excellent and I have always responded positively when I have had my problems.
I was suspended a few times, but it is the process and hayaque to abide by it and learn from it. The prices are unmatched and the opportunities are great to get what you want to get.
Thank you for being there for us forever. That the reason I love Tophatter
It's fun and easy. Plus you get great products. And they always refund quickly when you don't receive an item
Hi Gina! Thanks for responding to Tophatter's experience survey!
We are excited to know your Tophatter experience has been great! We greatly appreciate your continued support!
Warm regards,
Graciela
Some products are allowed to be exagerated as far as the size or quality. If that would be corrected, then buyers would have more confidance in buying the products offered.
Thanks for responding to Tophatter's experience survey, Paul!
Thank you for writing your review and offering a great suggestion. I will pass it on to our development team for review and consideration.
Regards,
Graciela
The bracelet is dainty with a lot of bling. I use PayPal so it is easy to buy. I like all of the productsI have bought including pore concealer called 2 faced primer.
Bonnie
Thanks for responding to Tophatter's experience survey, Bonnie!
It is fantastic to hear you have been pleased with your purchases and are having a great time bidding to win on Tophatter. We greatly appreciate your continued support!
Happy bidding!
Graciela
It's fun bidding sometime you win and sometimes you lose but also the same product comes around again. It's not too much of a wait for your item and if you don't want to bid you have the option when in your reminders you can just buy your item right then.
Thanks for responding to Tophatter's experience survey, Valerie!
Thank you for sharing your experience and insights. We truly appreciate that!
Warm regards,
Graciela
I love the rings. I get a lot if complements on them at work. If something is what you thought it was they are very good about letting you return it
Thanks for responding to Tophatter's experience survey, Susan!
It is fantastic to hear you have been pleased with your purchases and are having a great time bidding to win on Tophatter. We greatly appreciate your continued support!
Warm regards,
Graciela
Tophatter has great products and prices. Only had a problem with one order and it was refunded promptly.
Thanks for responding to Tophatter's experience survey, Rosa!
Thank you for your continued support and taking the time to share your experience with us.
Warm regards,
Graciela
En cherchant un site denchère, j'ai découvert tophatter qui ma séduit. Voire c'est annonces qui défile, ses bijoux, ses gadgets ou même ses jeux hitek pour quelque euros, je ne pouvais pas passer a cote. Tophatter jadore, merci tophatter et a toute léquipe
Thanks for responding to Tophatter's experience survey, Alain!
We are excited to know your Tophatter experience has been great! We greatly appreciate your continued support!
Warm regards,
Graciela
Merci d'avoir répondu à l'enquête sur l'expérience de Tophatter, Alain!
Nous sommes ravis de savoir que votre expérience Tophatter a été formidable! Nous apprécions grandement votre soutien continu!
Meilleurs voeux,
Graciela
This is a good site because you control what you purchase a product for so far I have found everything I have bought to be of a good standard for what I paid and delivery is usually before estimated time
Hi Colin! Thanks for responding to Tophatter's experience survey!
Thanks for giving us a great review. We truly are delighted to have you as a valued member of the community.
Warm regards,
Graciela
Tophatter is so much fun, love it when i win a bid.
Everything is so inexpensive i mean where else does budding start at $2
Thanks for responding to Tophatter's experience survey, Berni!
We are delighted to hear you have enjoyed your time on Tophatter and appreciate you being a key member of the community!
Warm regards,
Graciela
Great stuff all the way to England and top quality from tophatter whatmore could you ask for from such an amazing company
Hi John! Thanks for responding to Tophatter's experience survey!
The team here in Tophatter is thrilled to hear such good feedback. Thank you for your support!
Warm regards,
Graciela
I've got things That I purchased months ago and haven't recieved. The tracker that is used is wrong... lies all lies...
Thanks for responding to Tophatter's experience survey, Major C. And we truly apologize for what happened.
Please contact directly our Customer Support Team and provide them with your order number so we can investigate.
We can be reached via email here: http://tinyurl.com/j8eo7hu.
Thank you.
Warm regards,
Graciela
I love shopping with tophatter everything I have bought is of high quality and the site is exciting to bid on, well done guys.
Thanks for responding to Tophatter's experience survey, Susie!
It is fantastic to hear you have been pleased with your purchases and are having a great time bidding to win on Tophatter.
We greatly appreciate your continued support!
Warm regards,
Graciela
Kann ich nur weiter empfehlen. Solche Preise habe ich noch nicht gesehen. Müsste mehr davon geben. Tolle Ware
Thanks for responding to Tophatter's experience survey, Joerg!
We appreciate the positive feedback! Please keep on supporting Tophatter!
Warm regards,
Graciela
Danke, dass Sie auf die Erfahrungsumfrage von Tophatter, Jörg!
Wir schätzen das positive Feedback! Bitte unterstütze weiterhin den Tophatter!
Herzliche Grüße,
Graciela
Cheap materials and packaging arrived smashed a lot of times or torn. Items were poor quality from china. I did not have a pleasant experience and regret spending so much money with this site.
Thanks for responding to Tophatter's experience survey, Evelyn and we apologize we did not meet your expectations.
For any reason you’re not completely satisfied, you can request to return an item for up to 30 days from the date of delivery. A full refund of the original price paid will be processed upon return of the item in its original condition. Full details on our return policy can be located here: http://tinyurl.com/h7xokwj.
Thank you,
Graciela
Tophatter has been excellent auction site that fits my budget. Cheap shipping and you get what you want from large selection of products... also customer service is super when you need them. Thank you Tophatter
Thanks for responding to Tophatter's experience survey, Michael!
We are excited to know your Tophatter experience has been great! We greatly appreciate your continued support!
Warm regards,
Graciela
Great jewelry for the most part.The 30 day return policy is great as well. I have found a lot of great deals on Tophatter with very few returns. Thank you!
Hi there Jerry! Thanks for responding to Tophatter's experience survey!
It is fantastic to hear you have been pleased with your purchases and are having a great time bidding to win on Tophatter.
We greatly appreciate your continued support!
Warm regards,
Graciela
Totally satisfied, very pleased would highly recommend. Items arrived well packaged.
Gave as a gift, recipient was pleased!
Hi there Gary, thanks for responding to Tophatter's experience survey!
Thank you for the kind words. We’re happy your experience went smoothly.
We truly are delighted to have you as a valued member of the community.
Regards,
Graciela
Love the bidding, something different and never boring. Products come generally earlier than expected. Customer satisfaction is a priority. Excellent all round
Thanks for responding to Tophatter's experience survey!
Thank you for the kind words, Deidre. We’re happy your experience went smoothly.
We truly are delighted to have you as a valued member of the community.
Regards,
Graciela
At first I was on Tophatter every day ordering things. Then the orders started coming in. I'd say one out of 6 items are what they said they were. Quality is really bad and sometimes they don't even send anything close to what the item should be. Keep your money! Don't waste it on Tophatter!
Hi Karen, thanks for responding to Tophatter's experience survey and we apologize our services did not meet expectations.
For any reason you’re not completely satisfied, you can request to return an item for up to 30 days from the date of delivery. A full refund of the original price paid will be processed upon return of the item in its original condition.
Full details on our return policy can be located here: http://tinyurl.com/h7xokwj.
Thank you and regards,
Graciela
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
SmartCustomer for Business
Gain trust and grow your business with customer reviews.
Claim your free account
Hi Jose! Thanks for responding to Tophatter's experience survey!
Thank you for your continued support and taking the time to share your experience with us.
We greatly appreciate your continued support!
Warm regards,
Graciela