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Tophatter

3.4
tophatter.com

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Tophatter Reviews Summary

The company has garnered a mixed reputation among customers, with notable strengths in its engaging auction format and a diverse range of products that some users find enjoyable and affordable. Many appreciate the responsive customer service, which has been effective in addressing issues and facilitating refunds. However, significant concerns persist regarding product quality, with numerous complaints about receiving damaged or inferior items. Additionally, customers have reported frustrations with order cancellations and difficulties in the returns process. Overall, while the platform offers a fun shopping experience, it must improve product reliability and support to enhance customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
282
value
283
shipping
286
returns
209
quality
283

We monitor reviews for authenticity

Texas
1 review
0 helpful votes
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Wonderful Online Shopping at its best
January 25, 2018

Tophatter's customer service is right on point, they take care of their customers. I purchased products on a daily basis. The jewelry is the best and the delivery is awesome too.

Date of experience: January 22, 2018
Graciela M. Tophatter Rep
over a year old

Thanks for responding to Tophatter's experience survey!

It is fantastic to hear you have been pleased with your purchases and are having a great time bidding to win on Tophatter. We greatly appreciate your continued support!

Warm regards,
Graciela

Colorado
2 reviews
0 helpful votes
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The jewelry is beautiful
January 25, 2018

I have bought a lot of products and they are good products you get what you pay for. There is a lot to choose from I have even bought things for my dogs. A lot of my Christmas was bought from tophater.

Date of experience: January 22, 2018
Graciela M. Tophatter Rep
over a year old

Thanks for responding to Tophatter's experience survey, Jacaueline!

Thanks for giving us a great review. We truly are delighted to have you as a valued member of the community.

Warm regards,
Graciela

Australia
1 review
0 helpful votes
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LUCK SHOP
January 25, 2018

ITS FUN SOMETIME YOU BID YOU WIN THE LAST SECOND BANG YOU LOSE BUT MOST THE TIME I WIN THE IT'S COOL AND FUN.

Date of experience: January 22, 2018
Graciela M. Tophatter Rep
over a year old

Hi Les! Thanks for responding to Tophatter's experience survey!

We are delighted to hear you have enjoyed your time on Tophatter and appreciate you being a key member of the community!

Warm regards,
Graciela

Tennessee
1 review
8 helpful votes
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Rip off
January 23, 2018

I didnt received my flex tape and they will not do anything to fix it. Will not buy anything else because I am out $100. Be careful I did receive almost everything else but not worth it to me.

Date of experience: January 22, 2018
Tophatter S. Tophatter Rep
over a year old

Hi Donna, I am unable to locate an account using the email address provided with your review. Please provide me with the order number for the item in reference and I'm happy to review the details and help further.

Thank you!
Felicia

Oregon
2 reviews
0 helpful votes
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The prices aloud me to get more presents for more people. I had a few problems with orders, but they were quickly handled. I would like the opportunity to have the choice of reordering something I purchased or getting my money back though.

Date of experience: January 22, 2018
Graciela M. Tophatter Rep
over a year old

Thanks for responding to Tophatter's experience survey, Patricia!

Thanks for giving us a great review.

Let me pass on your suggestion regarding refund to our development team for review and consideration.

Warm regards,
Graciela

Australia
1 review
0 helpful votes
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Great site
January 25, 2018

Great to deal with, Good products, Fast delivery, very happy with all of my purchases really great sight AAA+++.

Date of experience: January 22, 2018
Graciela M. Tophatter Rep
over a year old

Thanks for responding to Tophatter's experience survey, Garry!

The team here in Tophatter is thrilled to hear such good feedback.

Thank you for your support!

Warm regards,
Graciela

Florida
1 review
0 helpful votes
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Great fun
January 25, 2018

Lots of beautiful jewelry and great fun bidding! Happy with all the things I have receive. Always here before the allowed mail time. Have never had any issues. If you havent tried Tophatter it your really missing out.

Date of experience: January 22, 2018
Graciela M. Tophatter Rep
over a year old

Hi Denise! Thanks for responding to Tophatter's experience survey!

Thank you for your continued support and taking the time to share your experience with us.

Warm regards,
Graciela

PG
1 review
0 helpful votes
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Safe & secure marketing environment
January 25, 2018

It is mind blowing to purchase expensive jewlery at a fraction of the price.
Receiving full refund on lost items makes me feel safe & secure whilst shopping.

Date of experience: January 22, 2018
Graciela M. Tophatter Rep
over a year old

Thanks for responding to Tophatter's experience survey!

It is fantastic to hear you have been pleased with your purchases and are having a great time bidding to win on Tophatter.

We greatly appreciate your continued support, Francesca!

Warm regards,
Graciela

South Carolina
1 review
0 helpful votes
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Gambling
January 25, 2018

I enjoy the excitement of bidding prices where in majority of cases are lower than what id pay on the outside. I do have a complain... items skip on to other items just as you start to bet. Iv been bidding and the item disappear.

Date of experience: January 22, 2018
Graciela M. Tophatter Rep
over a year old

Thanks for responding to Tophatter's experience survey, Teresa!

We appreciate the positive feedback! We also apologize you had issues while bidding.

Please ensure you have the current update installed, all background apps are closed and a strong connection for a smooth auction experience. If the problem persists, contact our dedicated customer support team here: http://tinyurl.com/j8eo7hu.

Thank you!

Warm regards,
Graciela

Canada
1 review
0 helpful votes
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Phenomenal site
January 25, 2018

You want a site that you can bid to win products you want. Then visit Tophatter the best most phenomenal site ever and you can get these products at a minuscule price, you of course pay for shipping but that is just a mere pittance. Go to Tophatter and have fun bidding and winning. I did and loved it. One of the safest sites out there.

Date of experience: January 22, 2018
Graciela M. Tophatter Rep
over a year old

Thanks for responding to Tophatter's experience survey, Sandra!

Thanks for giving us a great review. We truly are delighted to have you as a valued member of the community.

Warm regards,
Graciela

GB
1 review
0 helpful votes
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It is worth it money
January 25, 2018

I love shopping at tophatter I got some lovely Christmas present for my family and friends i got have myself some nice thing as well i would let all my friends and family w

Date of experience: January 22, 2018
Graciela M. Tophatter Rep
over a year old

Thanks for responding to Tophatter's experience survey, Jackie!

We are happy to hear such feedback. Please keep on spreading the good words!

We truly are delighted to have you as a valued member of the community.

Warm regards,
Graciela

Colorado
1 review
0 helpful votes
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Hit or miss deals
January 25, 2018

Most items are ok quality, some are very very cheaply made, and it would cost more to ship back than the refund you get back. Some things are really nice and looks good. Overall I think it is fun and you may just find a deal.

Date of experience: January 22, 2018
Graciela M. Tophatter Rep
over a year old

Hi Jennifer! Thanks for responding to Tophatter's experience survey!

Thank you for your continued support and taking the time to share your experience with us.

We are sorry we did not meet your expectations. Kindly note that if you are unhappy with the items, Tophatter has our easy return policy where you can request to return the item within 30 days from delivery, for any reason.

See full details here: http://tinyurl.com/h7xokwj

Warm regards,
Graciela

Australia
1 review
0 helpful votes
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Happy, happy, happy
January 25, 2018

Since finding tophatter I have had a ball. You have so many varied goods to bid on it's great. You have a choice of hoe much you can afford to bid or you can spend heaps. If you bid and it gets a bit much you can pull out, easy. My only problem is the postage is a bit much, especially when you spend $3 and $12 postage, it takes the fun out of getting something you like for cheap. Otherwise love the variety. Barbra

Date of experience: January 22, 2018
Graciela M. Tophatter Rep
over a year old

Thanks for responding to Tophatter's experience survey, Barbra!

First of all, we appreciate the positive feedback!

We are sorry that the shipping cost did not meet expectations. Shipping prices are specified by the Seller as only the Seller can account for all their costs in sending an item. The shipping costs are displayed prior to bidding.

You may contact our dedicated customer support team for any assistance. We can be reached via email here; http://tinyurl.com/h7xokwj.Thank you!

Warm regards,
Graciela

Kentucky
2 reviews
0 helpful votes
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It's a great way to find lots of things in electronics, jewelry and clothing. I have truly enjoyed my coat.

Date of experience: January 22, 2018
Graciela M. Tophatter Rep
over a year old

Thanks for responding to Tophatter's experience survey, Merri!

It is fantastic to hear you have been pleased with your purchases and are having a great time bidding to win on Tophatter.

We greatly appreciate your continued support!

Warm regards,
Graciela

New York
1 review
1 helpful vote
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Responsible to This Consumer
January 25, 2018

Great in integrity for THE CONSUMER! Had a few bad apples but purchased many items and no problems after problem observed and or returned!

Date of experience: January 22, 2018
Graciela M. Tophatter Rep
over a year old

Hi Marvin! Thanks for responding to Tophatter's experience survey!

Thank you for your continued support and taking the time to share your experience with us.

Regards,
Graciela

Georgia
1 review
0 helpful votes
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Great Buyer Protection!
January 25, 2018

Tophatter stands behind what the sellers sell on their site. I've gotten several immediate refunds from Tophatter for issues with items that weren't my fault.

Date of experience: January 22, 2018
Graciela M. Tophatter Rep
over a year old

Thanks for responding to Tophatter's experience survey, Gerald!

We are excited to know your Tophatter experience has been great! We greatly appreciate your continued support!

Regards,
Graciela

Florida
1 review
0 helpful votes
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You cant beat the price on the jewelry. Ive bought 10 items and I was pleased with al of them except 2 items.

Date of experience: January 22, 2018
Graciela M. Tophatter Rep
over a year old

Thanks for responding to Tophatter's experience survey, Sally!

It is fantastic to hear you have been pleased with your purchases and are having a great time bidding to win on Tophatter. We greatly appreciate your continued support!

Also, if you are unsatisfied with the purchase, please note that with our easy return policy, a return request can be open for an item for any reason within 30 days from delivery. See full details here: http://tinyurl.com/h7xokwj.

Thank you and happy bidding!
Graciela

Indiana
1 review
0 helpful votes
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Awesome merchandise and fair prices
January 25, 2018

I totally recommend this site if you want to have fun shopping for great deals this is the way to go fast shipping and cheap prices. Sellers are nice and always put you first.

Date of experience: January 22, 2018
Graciela M. Tophatter Rep
over a year old

Hi Kenneth! Thanks for responding to Tophatter's experience survey!

We are delighted to hear you have enjoyed your time on Tophatter and appreciate you being a key member of the community!

Regards,
Graciela

Canada
1 review
0 helpful votes
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I love browsing and bidding to my limit. My items have been satisfactory so far. I enjoy watching the auctions and seeing how items pricing can change everytime i log in.

Date of experience: January 22, 2018
Graciela M. Tophatter Rep
over a year old

Thanks for responding to Tophatter's experience survey, Sheri!

It is fantastic to hear you have been pleased with your purchases and are having a great time bidding to win on Tophatter. We greatly appreciate your continued support!

Thank you and happy bidding!
Graciela

Australia
1 review
0 helpful votes
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Reliable trustworthy site
January 25, 2018

I have used Tophatter on a number of occasions. I have never been let down by them. Their follow-up is impeccable and they right any wrong that has occurred re sizing etc. The items are exactly as described and the shipping is reliable. Very good site.

Date of experience: January 22, 2018
Graciela M. Tophatter Rep
over a year old

Thanks for responding to Tophatter's experience survey, Pam!

Thank you for your continued support and taking the time to share your experience with us.

Warm regards,
Graciela