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The company has garnered a mixed reputation among customers, with notable strengths in its engaging auction format and a diverse range of products that some users find enjoyable and affordable. Many appreciate the responsive customer service, which has been effective in addressing issues and facilitating refunds. However, significant concerns persist regarding product quality, with numerous complaints about receiving damaged or inferior items. Additionally, customers have reported frustrations with order cancellations and difficulties in the returns process. Overall, while the platform offers a fun shopping experience, it must improve product reliability and support to enhance customer satisfaction.
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Tophatter's customer service is right on point, they take care of their customers. I purchased products on a daily basis. The jewelry is the best and the delivery is awesome too.
I have bought a lot of products and they are good products you get what you pay for. There is a lot to choose from I have even bought things for my dogs. A lot of my Christmas was bought from tophater.
Thanks for responding to Tophatter's experience survey, Jacaueline!
Thanks for giving us a great review. We truly are delighted to have you as a valued member of the community.
Warm regards,
Graciela
ITS FUN SOMETIME YOU BID YOU WIN THE LAST SECOND BANG YOU LOSE BUT MOST THE TIME I WIN THE IT'S COOL AND FUN.
Hi Les! Thanks for responding to Tophatter's experience survey!
We are delighted to hear you have enjoyed your time on Tophatter and appreciate you being a key member of the community!
Warm regards,
Graciela
I didnt received my flex tape and they will not do anything to fix it. Will not buy anything else because I am out $100. Be careful I did receive almost everything else but not worth it to me.
Hi Donna, I am unable to locate an account using the email address provided with your review. Please provide me with the order number for the item in reference and I'm happy to review the details and help further.
Thank you!
Felicia
The prices aloud me to get more presents for more people. I had a few problems with orders, but they were quickly handled. I would like the opportunity to have the choice of reordering something I purchased or getting my money back though.
Thanks for responding to Tophatter's experience survey, Patricia!
Thanks for giving us a great review.
Let me pass on your suggestion regarding refund to our development team for review and consideration.
Warm regards,
Graciela
Great to deal with, Good products, Fast delivery, very happy with all of my purchases really great sight AAA+++.
Thanks for responding to Tophatter's experience survey, Garry!
The team here in Tophatter is thrilled to hear such good feedback.
Thank you for your support!
Warm regards,
Graciela
Lots of beautiful jewelry and great fun bidding! Happy with all the things I have receive. Always here before the allowed mail time. Have never had any issues. If you havent tried Tophatter it your really missing out.
Hi Denise! Thanks for responding to Tophatter's experience survey!
Thank you for your continued support and taking the time to share your experience with us.
Warm regards,
Graciela
It is mind blowing to purchase expensive jewlery at a fraction of the price.
Receiving full refund on lost items makes me feel safe & secure whilst shopping.
Thanks for responding to Tophatter's experience survey!
It is fantastic to hear you have been pleased with your purchases and are having a great time bidding to win on Tophatter.
We greatly appreciate your continued support, Francesca!
Warm regards,
Graciela
I enjoy the excitement of bidding prices where in majority of cases are lower than what id pay on the outside. I do have a complain... items skip on to other items just as you start to bet. Iv been bidding and the item disappear.
Thanks for responding to Tophatter's experience survey, Teresa!
We appreciate the positive feedback! We also apologize you had issues while bidding.
Please ensure you have the current update installed, all background apps are closed and a strong connection for a smooth auction experience. If the problem persists, contact our dedicated customer support team here: http://tinyurl.com/j8eo7hu.
Thank you!
Warm regards,
Graciela
You want a site that you can bid to win products you want. Then visit Tophatter the best most phenomenal site ever and you can get these products at a minuscule price, you of course pay for shipping but that is just a mere pittance. Go to Tophatter and have fun bidding and winning. I did and loved it. One of the safest sites out there.
Thanks for responding to Tophatter's experience survey, Sandra!
Thanks for giving us a great review. We truly are delighted to have you as a valued member of the community.
Warm regards,
Graciela
I love shopping at tophatter I got some lovely Christmas present for my family and friends i got have myself some nice thing as well i would let all my friends and family w
Thanks for responding to Tophatter's experience survey, Jackie!
We are happy to hear such feedback. Please keep on spreading the good words!
We truly are delighted to have you as a valued member of the community.
Warm regards,
Graciela
Most items are ok quality, some are very very cheaply made, and it would cost more to ship back than the refund you get back. Some things are really nice and looks good. Overall I think it is fun and you may just find a deal.
Hi Jennifer! Thanks for responding to Tophatter's experience survey!
Thank you for your continued support and taking the time to share your experience with us.
We are sorry we did not meet your expectations. Kindly note that if you are unhappy with the items, Tophatter has our easy return policy where you can request to return the item within 30 days from delivery, for any reason.
See full details here: http://tinyurl.com/h7xokwj
Warm regards,
Graciela
Since finding tophatter I have had a ball. You have so many varied goods to bid on it's great. You have a choice of hoe much you can afford to bid or you can spend heaps. If you bid and it gets a bit much you can pull out, easy. My only problem is the postage is a bit much, especially when you spend $3 and $12 postage, it takes the fun out of getting something you like for cheap. Otherwise love the variety. Barbra
Thanks for responding to Tophatter's experience survey, Barbra!
First of all, we appreciate the positive feedback!
We are sorry that the shipping cost did not meet expectations. Shipping prices are specified by the Seller as only the Seller can account for all their costs in sending an item. The shipping costs are displayed prior to bidding.
You may contact our dedicated customer support team for any assistance. We can be reached via email here; http://tinyurl.com/h7xokwj.Thank you!
Warm regards,
Graciela
It's a great way to find lots of things in electronics, jewelry and clothing. I have truly enjoyed my coat.
Thanks for responding to Tophatter's experience survey, Merri!
It is fantastic to hear you have been pleased with your purchases and are having a great time bidding to win on Tophatter.
We greatly appreciate your continued support!
Warm regards,
Graciela
Great in integrity for THE CONSUMER! Had a few bad apples but purchased many items and no problems after problem observed and or returned!
Hi Marvin! Thanks for responding to Tophatter's experience survey!
Thank you for your continued support and taking the time to share your experience with us.
Regards,
Graciela
Tophatter stands behind what the sellers sell on their site. I've gotten several immediate refunds from Tophatter for issues with items that weren't my fault.
Thanks for responding to Tophatter's experience survey, Gerald!
We are excited to know your Tophatter experience has been great! We greatly appreciate your continued support!
Regards,
Graciela
You cant beat the price on the jewelry. Ive bought 10 items and I was pleased with al of them except 2 items.
Thanks for responding to Tophatter's experience survey, Sally!
It is fantastic to hear you have been pleased with your purchases and are having a great time bidding to win on Tophatter. We greatly appreciate your continued support!
Also, if you are unsatisfied with the purchase, please note that with our easy return policy, a return request can be open for an item for any reason within 30 days from delivery. See full details here: http://tinyurl.com/h7xokwj.
Thank you and happy bidding!
Graciela
I totally recommend this site if you want to have fun shopping for great deals this is the way to go fast shipping and cheap prices. Sellers are nice and always put you first.
Hi Kenneth! Thanks for responding to Tophatter's experience survey!
We are delighted to hear you have enjoyed your time on Tophatter and appreciate you being a key member of the community!
Regards,
Graciela
I love browsing and bidding to my limit. My items have been satisfactory so far. I enjoy watching the auctions and seeing how items pricing can change everytime i log in.
Thanks for responding to Tophatter's experience survey, Sheri!
It is fantastic to hear you have been pleased with your purchases and are having a great time bidding to win on Tophatter. We greatly appreciate your continued support!
Thank you and happy bidding!
Graciela
I have used Tophatter on a number of occasions. I have never been let down by them. Their follow-up is impeccable and they right any wrong that has occurred re sizing etc. The items are exactly as described and the shipping is reliable. Very good site.
Thanks for responding to Tophatter's experience survey, Pam!
Thank you for your continued support and taking the time to share your experience with us.
Warm regards,
Graciela
Answer: There is also the FEDERAL TRADE COMMISSION that can help with these types of problems
Answer: You have to read the descriptions. It will tell you if it's real or plated.
Answer: Do not deal with this company,,, all jewelery is crap n cheap
Answer: Tophatter will screw you over. Shop Amazon or overstock.
Answer: Good luck! Tophatter rippes off the sellers so they are not going to be very likely to return your money.
Answer: Justin you are absolutely correct. I find out the hard way. I had my own auction with nice AUTHENTIC designer items and cosmetics (Becca, Cargo, Smahbox, Too Faced, etc). I lost big time. $40 Cargo palette sold for $10; it cost me $15. Items that I started higher to cover my cost never sold. I still had to pay fees for the item being listed. A $200 Calvin Klein purse sold for $20; it cost me $80 wholesale. Run!
Answer: If you end up buying a few items from the same seller they can do a combined shipment but you rarely get the same buyer items since they only let the sellers sell 10 items a day. It is different for the sellers that have their own auctions.
Answer: You will notice the same names no matter the day, time etc. Bidding against you very often. Is it a coincidence? Personally I don't believe in coincidences.
Answer: Depends on what you are selling. Yes, a lot of items go unsold in the jewelry and accessories categories... as well as others. Coach and Michael Kors and other designer brands, not much goes unsold, because here's the catch - - you pay fees on the starting bid. TH wants everything to start at $1. So you get punished if you start higher as to not get screwed by a low purchase price. Say you buy a designer bag for $120. If you start that bag at $100, you're already paying over $10 in fees. **IF** you can manage to sell it for a profit, there are still the commission and bank fees. If you start it at $1, you're barely paying any listing fees but it might only sell for $80 (or less!). So, less fees, but you lost your ass on the item. It's messed up. Most sellers have put in their time to see if they can make a profit or to see if TH will change, but they all seem to end up leaving. I'm convinced the only ones who stay to sell there are the counterfeit or crappy quality sellers who are buying items for next to nothing, because that seems to be the only way to make a profit there these days. I would go the ebay route if you're looking to sell.
Answer: Yes! Sale of counterfeit items is prohibited. If you are concerned about the authenticity of an item purchased on the platform, you may return it for up to 30 days from delivery. See full details on our return policy here: http://tinyurl.com/h7xokwj.
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Thanks for responding to Tophatter's experience survey!
It is fantastic to hear you have been pleased with your purchases and are having a great time bidding to win on Tophatter. We greatly appreciate your continued support!
Warm regards,
Graciela