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Tophatter Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in its engaging auction format and a diverse range of products that some users find enjoyable and affordable. Many appreciate the responsive customer service, which has been effective in addressing issues and facilitating refunds. However, significant concerns persist regarding product quality, with numerous complaints about receiving damaged or inferior items. Additionally, customers have reported frustrations with order cancellations and difficulties in the returns process. Overall, while the platform offers a fun shopping experience, it must improve product reliability and support to enhance customer satisfaction.
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My main concern is that some items are not described fully enough, very little info given on jewelry, etc I have made several purchases, most of which i'm happy with, at good prices. I still buy at E-bay and amazon, but I check tophatter a lot, Have gotten a few great deals such as a white gold 10K wedding band for under $10, but went went back for a size 14, and only up to 12
When i first started ordering i liked what i bought but the last three items wasnt what it was suppose to be and i order two items they said was delivered but i never recied them
Thanks for responding to Tophatter's experience survey and we are terribly sorry to hear this.
Please contact directly our Customer Support Team and provide them with your order number so we can investigate.
We can be reached via email here: http://tinyurl.com/j8eo7hu. Thank you, Dee.
Regards,
Graciela
I have won a few things... Some were wonderful, some I didn't know what to with... some didn't make any sense once I received them.
I find it easy to participate and win.
Hi there Jo-anne! Thanks for responding to Tophatter's experience survey!
It is fantastic to hear you have been pleased with your purchases and are having a great time bidding to win on Tophatter.
For any reason you’re not completely satisfied, you can request to return an item for up to 30 days from the date of delivery. A full refund of the original price paid will be processed upon return of the item in its original condition.
Full details on our return policy can be located here: http://tinyurl.com/h7xokwj.
Again, we greatly appreciate your continued support!
Regards,
Graciela
The experience is thrilling, great fun and exciting to receive the packages. However, one item fro China is fraudulent. The Australian sheepskin is around 2 feet by 2 feet in size. This is a con. I want my money back before I buy again.
Thanks for responding to Tophatter's experience survey, Elizabeth!
Thank you for sharing your experience and insights and I am sorry to hear about the Australian sheepskin.
Please note that this would be considered an item that is not as described. You can request to return an item within 30 days from delivery for any reason. If it is still within 30 days of receiving the item please request to return the incorrect item for a refund. See details here: http://tinyurl.com/h7xokwj
Regards,
Graciela
I have been bidding at Tophatter since its inception and I could not be more pleased. I have read some remarks about how badly they are treated, but I have had nothing but good experiences. A few items are occasionally lost or damaged, but we are refunded very quickly. People are also claiming they are being ripped off, but I have never had any problem with my ordering or paypal payments. Overall very Satisfied
Thanks for responding to Tophatter's experience survey, John!
We are delighted to hear you have enjoyed your time on Tophatter and appreciate you being a key member of the community!
Regards,
Graciela
This is great fun and exciting bidding for an item that you would not think about when you go out shopping and to see the gifts arrive at your doorstep is an extra surprise as you can wait to open to see which gift has arrived love it
Thanks for responding to Tophatter's experience survey, Irene!
Thank you for your continued support and taking the time to share your experience with us.
We truly are delighted to have you as a valued member of the community.
Regards,
Graciela
I was introduced to Tophatters about six months ago and have been hooked ever since. I have increased my jewelry collection with so many beautiful and unique pieces. I am able to pay what I want to pay for an item simply with the click of a button. If an item up for bid exceeds what I want to pay, I just wait for it to come up for auction again. Or I'll find something better. Each piece of jewelry has been more beautiful than the last. I've paid as little as $1 for quality jewelry that gets many compliments.
Tophatters is my number one choice!
I have ordered many Items from TopHatter All great quality. The price is what it is plus shipping. NO hidden fees it is what it is.
Thanks for responding to Tophatter's experience survey, James!
It is fantastic to hear you have been pleased with your purchases and are having a great time bidding to win on Tophatter. We greatly appreciate your continued support!
Regards,
Graciela
Great new items arriving daily and tophatter always takes care of any issues with sellers in a timely fashion. Most sellers are selling top quality items, however it is best to read descriptions before bidding.
Thanks for responding to Tophatter's experience survey, Wendy!
Thank you for your continued support and taking the time to share your experience with us.
We truly are delighted to have you as a valued member of the community.
Happy bidding!
Graciela
Tophatter has been good to me so far I got refunded right away when I
Recieved. A broken product they take back something if you dont want it or change your mind or whatever they have.done right by me so far so good
Thanks for responding to Tophatter's experience survey, Jason!
We are excited to know your Tophatter experience has been great! We greatly appreciate your continued support!
Thank you and happy bidding!
Graciela
I had a great experience with Tophatter, love this app would love to tell everyone to use it. Keep up the fun.
Hi Jason! Thanks for responding to Tophatter's experience survey!
We are happy to hear such feedback. Please keep on spreading the good words!
We truly are delighted to have you as a valued member of the community.
Warm regards,
Graciela
He realizado dos compras y la verdad es que contenta con la calidad-precio, recomiendo la web porque tiene mucha variedad de productos y buenos precios.
Thanks for responding to Tophatter's experience survey, Ruth!
Thank you for your continued support and taking the time to share your experience with us.
Happy bidding!
Graciela
¡Gracias por responder a la encuesta de experiencia de Tophatter, Ruth!
Gracias por su continuo apoyo y por tomarse el tiempo para compartir su experiencia con nosotros.
¡Oferta feliz!
Graciela
Everything I have purchased so far has been great and exactly what I wanted the jewellery is beautiful the bags are perfect
Hi Denise! Thanks for responding to Tophatter's experience survey!
It is fantastic to hear you have been pleased with your purchases and are having a great time bidding to win on Tophatter. We greatly appreciate your continued support!
Warm regards,
Graciela
I really enjoy the variety that they have to offer, you just have to pay attention to the description and everything will be fine, don't get taken, pay attention to what you're buying. And when I returned a product because it was unhappy with it. They always trying to help me... they're very attentive and the refunds came quite fast. I know you'll enjoy shopping with them
Thanks for responding to Tophatter's experience survey, David!
We are happy to hear such feedback. We truly are delighted to have you as a valued member of the community.
Warm regards,
Graciela
Keep offering the auction, and you will continue to get my business, and those that
Are close to me!
Thanks for responding to Tophatter's experience survey!
Thanks for your support, A W.! Please keep on checking Tophatter for more great deals.
Warm regards,
Graciela
Since I noticed Tophatter I have one more thing to look forward each day. After a long day and after Ive had a good supper. I sit down and pick up my iPad. The first place I go is yap you guessed it to take a quick look at all the goodies for the day. I watch for a few minutes then I see it. The big prize for the right price. More times than not I have bid and won. The prizes are so nice and price couldnt get any lower. Its a highlight in my day ending on a positive note.
Thanks for responding to Tophatter's experience survey, Donna!
We are delighted to hear you have enjoyed your time on Tophatter and appreciate you being a key member of the community!
Warm regards,
Graciela
I am a happy and proud Tophatter customer.
Because, Bidding is no challenge, A 10 year old could master this Bidding
War. It is so easy and enjoyable, that I have turned on several of my Neighbors and friends, and they happy about the Tophatter website.
That my email has filled up with Thank You's for being turned on to this Website. So keep up the good work you employees at Tophatter And we will be one Happy Family.
Thanks for responding to Tophatter's experience survey, Gary!
Thank you for the kind words. We’re happy your experience went smoothly. My 11 year old loves checking Tophatter too!
Please keep on spreading the good words!
Warm regards,
Graciela
What a great way to spend very little money on some great gifts for friends and family. Hell, I even bought myself something. Lots of fun bids and low price items to choose from. A Fantastic idea and company.
Thanks for responding to Tophatter's experience survey Andrew!
Thanks for giving us a great review. It's a great place to shop indeed!
We truly are delighted to have you as a valued member of the community.
Warm regards,
Graciela
I have been on and off Tophatter for awhile now(when I was off it was not due to them at all). I have bought some absolutely beautiful items, I have bought items that were of significant value over department stores, I just today received something I was dissatisfied with, I will call them tomorrow and see what happens. As with everything on the Internet you need to read everything and not take things at face value but as of today I haven't had any problems with Tophatter and I absolutely love their site. I tell everyone I know about this site imagine my surprise when they also have a referral program, so I also get rewarded for stuff I already do, shop and talk. Freaking win
Thanks for responding to Tophatter's experience survey, Jodi!
We are excited to know your Tophatter experience has been great! We greatly appreciate your continued support!
Warm regards,
Graciela
I would recommend you to all my family and friends! I really like this because it saves me a lot of money especially during Christmas and birthdays!
Thanks for responding to Tophatter's experience survey Ululani!
We are happy to hear such feedback. Please keep on spreading the good words!
We truly are delighted to have you as a valued member of the community.
Warm regards,
Graciela
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Thanks for responding to Tophatter's experience survey, Steve!
We apologize for any inconvenience and rest assured that we will send your feedback regarding item description to our Product Team for review.
Again, thank you for your continued support and taking the time to share your experience with us. We truly are delighted to have you as a valued member of the community.
Warm regards,
Graciela