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Tophatter Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in its engaging auction format and a diverse range of products that some users find enjoyable and affordable. Many appreciate the responsive customer service, which has been effective in addressing issues and facilitating refunds. However, significant concerns persist regarding product quality, with numerous complaints about receiving damaged or inferior items. Additionally, customers have reported frustrations with order cancellations and difficulties in the returns process. Overall, while the platform offers a fun shopping experience, it must improve product reliability and support to enhance customer satisfaction.
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I have been dealing with Tophatter since late November/December 2017 and have been very pleased with the ordering and shipping process as well as the quality of the items purchased. I expect to continue to be a customer of Tophatter for a long time.
It's exciting when you win your bid. The product might not be the best but most of it is good product. I'm enjoying what I have won and will be excited to keep bidding on products that I know I will enjoy
Hi Gary! Thanks for responding to Tophatter's experience survey!
It is fantastic to hear you have been pleased with your purchases and are having a great time bidding to win on Tophatter. We greatly appreciate your continued support!
Warm regards,
Graciela
Have been on Tophatter for a little while now and have brought a fair few items and can honesty say have been really happy with the products and the service. The set up is easy for anyone to use, if you have any problems they are there to help you, if you need to return an item as l did it was easy and quick no problems. Just 1 hint before you bid read the description very carefully.
Thanks for responding to Tophatter's experience survey, Bruce!
Thank you for sharing your experience and insights. We truly appreciate that!
Be sure to let us know if there’s anything we can do to make your shopping experience even better.
Regards,
Graciela
I bought a beautiful amethyst heart necklace for my wife for her birthday. If she only knew what I paid she would say OMG really?
Thanks for responding to Tophatter's experience survey, James!
It is fantastic to hear you have been pleased with your purchases and are having a great time bidding to win on Tophatter.
We greatly appreciate your continued support!
Regards,
Graciela
Tophatter is a wonderful platform bidding is super funny and you can get really cool things on the process, shipping is faster that it should be considering overseas sellers... Items not always are the best but customer service rocks!
Thanks for responding to Tophatter's experience survey, Sergio!
We are excited to know your Tophatter experience has been great!
Our goal is for you to be completely satisfied with your buying experience. If you need any help, don't hesitate to contact us via email: http://tinyurl.com/j8eo7hu.
Thanks again and we greatly appreciate your continued support!
Warm regards,
Graciela
I won bids for several items, all of which were delivered on time and were of superb quality. I initially thought, for the prices, the items would be poor quality, but was pleasantly surprised when they arrived.
Thanks for responding to Tophatter's experience survey, Mike!
It is fantastic to hear you have been pleased with your purchases and are having a great time bidding to win on Tophatter.
We greatly appreciate your continued support!
Warm regards,
Graciela
Easy access, affordable items, quick delivery and responses.an unendable selection of affordable itemswith or without the experience out auction fun!
Thanks for responding to Tophatter's experience survey, Connie!
Glad to hear that! Be sure to let us know if there’s anything we can do to make your shopping experience even better.
We can be reach via email here: http://tinyurl.com/j8eo7hu. Thank you.
Regards,
Graciela
Easy bidding fair products when properly shipped and packaged to be honest have had and issue or two but was handled quickly and professionally
Hi Johnny! Thanks for responding to Tophatter's experience survey!
Thanks for giving us a great review. We truly are delighted to have you as a valued member of the community.
Regards,
Graciela
It's a great site for shopping and not breaking the bank. They have all great product and it easy to find out where your package are at.
Thanks for responding to Tophatter's experience survey, Paul!
Thank you for your continued support and taking the time to share your experience with us.
Warm regards,
Graciela
Tophatter is a pretty good Auction Site. They do a good job of responding to problems and take care of them quickly. For the most part the vendors are good, and they do a decent job of weeding out the bad ones. Most of the products are great, had had a couple bad ones, but Tophatter personnel are great about getting it taken care of. All in All not a bad place to shop.
Thanks for responding to Tophatter's experience survey, Shearon!
The team here in Tophatter is thrilled to hear such good feedback. We truly are delighted to have you as a valued member of the community.
Thanks for your support!
Graciela
TOP HATTER HAS WONDERFUL SERVICE, PRODUCTS AND THERE GREAT FOR FINDING WHAT YOU NEED THEY GOT A GREAT PRICE FOR IT, THE BIDDING IS RIGHT ON, TRY IT TIM IT'S COOL!
Thanks for responding to Tophatter's experience survey, Tim!
Thank you for your continued support and taking the time to share your experience with us.
We truly are delighted to have you as a valued member of the community.
Regards,
Graciela
Lots to choose from, prices are what YOU want them to be. All items I have purchased arrived on time or before. Only one refund requested
Thanks for responding to Tophatter's experience survey, Ward!
We are excited to know your Tophatter experience has been great! We greatly appreciate your continued support!
Happy bidding!
Graciela
Very reliable than any other sites Ive tried and makes lot pleasant buying experience, delivery times have got better and hope itll continue to grow
Hi Krishan,
Thanks for responding to Tophatter's experience survey!
We are delighted to hear you have enjoyed your time on Tophatter and appreciate you being a key member of the community!
Warm regards,
Graciela
I bought what I thought was a silver bracelet. I waited three weeks for it and it was a piece of junk. It looked like a homemade piece of crap and definitely not worth the $17 I paid. Product looked nothing like the picture. Flimsy, junky and distorted shape. Stay away... I will never use this site again. Junk! Kiss that $17 goodbye. False advertising... legal way to steal your money.
Hi JoAnn,
We apologize we did not meet your expectations. For any reason you’re not completely satisfied, you can request to return an item for up to 30 days from the date of delivery. A full refund of the original price paid will be processed upon return of the item in its original condition.
Please see details here: http://tinyurl.com/h7xokwj.
Thank you and regards,
Graciela
I am so happy and lucky to have found such a great site. With a low income that I have it enabled me to get gifts for my family for Christmas and Birthdays. There was only one ring I had to return as the stones fell out. That was a gift for myself so I did not feel bad at all. Thank you for being there..
Thanks for responding to Tophatter's experience survey, Donna!
Thank you for your continued support and taking the time to share your experience with us. We are happy to hear such feedback!
We truly are delighted to have you as a valued member of the community.
Warm regards,
Graciela
Tophatter is fun and affordable. Would recommend this site to anyone. So join and have fun.My experience has always been a positive one.
Hi Jeffery! Thanks for responding to Tophatter's experience survey!
We are excited to know your Tophatter experience has been great! We greatly appreciate your continued support!
Warm regards,
Graciela
I have to think about what i really like and the things that are good for my children. RELEASE, RELEASE, RELEASE!
Thanks for responding to Tophatter's experience survey, Tracy!
Thank you for taking the time to write your review! We greatly appreciate your support.
Warm regards,
Graciela
In most of my orders I am very satisfied. A couple I found cheaper ( without bidding). I can see in having to pay for some items to be returned but mostly items that are not valued at the price advertised should not cost the buyer in returning that item and also it should not cost the buyer if the wrong item is shipped.
Hi Robert,
Thanks for responding to Tophatter's experience survey! It is fantastic to hear you have been pleased with your purchases.
With regards to your return concern, please note that, Tophatter will always process refunds for buyers upon receiving a valid tracking number from them indicating that the order has been returned to the seller. On our platform, refund without return or prepaid return labels are provided to U.S.-based buyers until the buyer hits a threshold for free returns. For internationally located buyers, we provide a refund without return or some store credit to offset some of the cost of returning the item at their own expense until the buyer hits the threshold.
The acceptable return threshold is continuously calculated as a percentage of the buyer's total purchases. Once this threshold has been met, the cost of returning the item to the seller with tracking will be at the buyer's expense. When this happens, it is explained in the email buyers receive when they request a return, that they are responsible for the return shipping cost, and the buyer is provided with the seller's return address to facilitate the successful return of the order.
I hope this helps!
Regards,
Graciela
The seller describes stuff wrong and i send it back and they banned me from buying stuff on there site!
Thanks for responding to Tophatter's experience survey, Andrew.
Regrettably, our system shows that your account has a higher than average cancellation, return and refund rate. Thus, in return, we have blocked the account from making additional purchases. Kindly see this link: http://bit.ly/2eZdkTn for further information.
If you need any clarification or assistance, do not hesitate to contact our Customer Support Team via email: http://tinyurl.com/j8eo7hu.
Thank you.
Regards,
Graciela
For yourself or a gift Tophatter is the place to find and purchase that great item. Coins, jewelry, electronics, you find something for everyone on your list.
Hi there Judy! Thanks for responding to Tophatter's experience survey!
We are delighted to hear you have enjoyed your time on Tophatter and appreciate you being a key member of the community!
Warm regards,
Graciela
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Hi Bruno! Thanks for responding to Tophatter's experience survey!
Thank you for your continued support and taking the time to share your experience with us.
We truly are delighted to have you as a valued member of the community.
Warm regards,
Graciela