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Tophatter Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in its engaging auction format and a diverse range of products that some users find enjoyable and affordable. Many appreciate the responsive customer service, which has been effective in addressing issues and facilitating refunds. However, significant concerns persist regarding product quality, with numerous complaints about receiving damaged or inferior items. Additionally, customers have reported frustrations with order cancellations and difficulties in the returns process. Overall, while the platform offers a fun shopping experience, it must improve product reliability and support to enhance customer satisfaction.
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I love this site. Its very fun, and ive never had a problem with delivery, and / or quality of products. I recommend this to all my family and friends.
Theres a lot of things I want and love plus whats more theres a lot of things that I never seen those before and I want those things! This site is good place to shop and win the bid
Thanks for responding to Tophatter's experience survey, Kimberly!
We are excited to know your Tophatter experience has been great! We greatly appreciate your continued support!
Warm regards,
Graciela
Same as previous answer I gave Prior Wonderful Marvellous it that enough for your answer please don't get difficult
Hi there Pauline! Thanks for responding to Tophatter's experience survey!
Thank you for your continued support and taking the time to share your experience with us.
Warm regards,
Graciela
I purchased a new Coach purse for 1
$10.00! A tremendous deal Right? OOPS not so fast! The seller who listed this as a rare collectible purse notified me that they were " out of stock", what are the odds?
Betcha had it gone for adopt more the outcome would have been different. Why spend time and money on a site that does NOT provide as promised? I'm OUT. BUYER BEWARE!
Hi Gary,
Thank you for the feedback and we apologize for what happened.
Kindly note that this order has been refunded. I will pass on this review to the team for further review.
Regards,
Graciela
I find I'm on the site all the time just to see what pops up that's new and exciting. The prices can't be beat and I've had a really good experience with the shipping. I've been receiving stuff in 2 to 5 days!
Thanks for responding to Tophatter's experience survey, Tracy!
We are happy to hear such feedback. Please keep on supporting Tophatter!
Regards,
Graciela
Tophatter has been easy and lots of fun to use. You know in a few minutes if you won an item and the prices are reasonable. I have most of the items in a few days.
Hello Linda! Thanks for responding to Tophatter's experience survey!
Thank you for the kind words. We’re happy your experience went smoothly.
Regards,
Graciela
I bit five items one will reaching to me but it's not what the specification please avoid these types of error
Thanks for responding to Tophatter's experience survey, Jagadeesh!
This would be considered an item that is not as described. You can request to return an item within 30 days from delivery for any reason. If it is still within 30 days of receiving the item please request to return the incorrect item for a refund.
See details here: http://tinyurl.com/h7xokwj
Warm regards,
Graciela
I have just started using this app. And so far the merchandise that I have ordered is great. Going to start Christmas shopping in the next couple weeks!
Hi Becky, thanks for responding to Tophatter's experience survey!
Welcome to Tophatter and thanks for your support! Please keep on checking Tophatter for more great deals.
Warm regards,
Graciela
I had a problem with an order I received and customer service resolved it in less than 24 hours. Very impressive indeed!
Thanks for responding to Tophatter's experience survey, Coreen and thanks for giving us a great review.
Our goal is for you to be completely satisfied with your buying experience and we are happy to know yours went smoothly!
We truly are delighted to have you as a valued member of the community.
Warm regards,
Graciela
Tophatter is fun and fabulous! I've become addicted to the fast pace and great prices? I wonder if I need a twelve step program? Lol
Thanks for responding to Tophatter's experience survey, Robin!
We are delighted to hear you have enjoyed your time on Tophatter and appreciate you being a key member of the community!
Warm regards,
Graciela
Everything that we have purchased has been great. Even the delivery times have been great. Plan on ordering many more items in the furure
Thanks for responding to Tophatter's experience survey, Raymond!
It is fantastic to hear you have been pleased with your purchases and are having a great time bidding to win on Tophatter.
We greatly appreciate your continued support!
Warm regards,
Graciela
Fast auctions. Shipping has been a little slow but it's not bad for Xmas time. Getting some awesome bargains. BUT you need to be careful with some asian clothing sizes. A bit on the small size for my body shape
Thanks for responding to Tophatter's experience survey, Lynn!
We are delighted to hear you have enjoyed your time on Tophatter and appreciate you being a key member of the community!
Thanks for the clothing sizing tips as well!
Graciela
I hop on regular basis. I get what I order, in good condition, safely packaged, and more often than not, before the expected delivery time.
A note of caution to those living outside the USA: advisable not to return the package as it would cost you more than what you paid.
Other than this, I am fully satisfied, and give Tophatter five gold stars.
Thanks for responding to Tophatter's experience survey, Shamim!
Thank you for sharing your experience and insights. We truly appreciate that!
Regards,
Graciela
I have used top hat about eight times now. One of those items was not as expected, but Top hat, to their credit, refunded my money without any problem.
Thanks for responding to Tophatter's experience survey, Ray!
Thank you for the kind words. We’re happy your experience went smoothly.
We truly are delighted to have you as a valued member of the community.
Warm regards,
Graciela
Bidding took a little bit to fully comprehend. Take the extra second to look at the shipping rate because a lot have high costs but there are a few with low costs or free. Especially when bidding on an item $15 and under, a $9 shipping rate is excessive. Be careful if you cancel too many items, you will get a temporary ban.
Thanks for responding to Tophatter's experience survey, Janice!
Thank you for your continued support and taking the time to share your experience with us. We truly are delighted to have you as a valued member of the community.
Regards,
Graciela
When ever I have a question or a problem they have always helped. Either by email or closing out the order that was the problem.
Hi Ron,
Thanks for responding to Tophatter's experience survey!
We are excited to know your Tophatter experience has been great! We greatly appreciate your continued support!
Warm regards,
Graciela
LOVE bidding on Tophatter. Wonderful products, prices and speedy delivery. Have been able to keep up with my purchases with ease by tracking. Great site to shop on.
Hi there Anne!
Thanks for responding to Tophatter's experience survey!
Thanks for giving us a great review. We truly are delighted to have you as a valued member of the community.
Warm regards,
Graciela
What a great place to find some wonderful deals! The products and deals that you find how many great variety of items you can find almost anything youre looking for here.
Thanks for responding to Tophatter's experience survey!
Thank you for taking the time to write your review! We greatly appreciate your support.
Warm regards,
Graciela
Love the items and the convenience of it. Love everything I see and want it all. Great products so far.
Hi Elizabeth, thanks for responding to Tophatter's experience survey!
Thank you for your continued support and taking the time to share your experience with us. We truly are delighted to have you as a valued member of the community.
Regards,
Graciela
I ordered 2 backup cameras, thinking the screen came with it, they don't and they don't work on my GPS, make sure you know what your getting.
Thanks for responding to Tophatter's experience survey, Marv!
We apologize we did not meet your expectations. For any reason you’re not completely satisfied, you can request to return an item for up to 30 days from the date of delivery. A full refund of the original price paid will be processed upon return of the item in its original condition.
Please see details here: http://tinyurl.com/h7xokwj.
Warm regards,
Graciela
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Hi Eric, thanks for responding to Tophatter's experience survey!
Thank you for your continued support and taking the time to share your experience with us.
We truly are delighted to have you as a valued member of the community.
Warm regards,
Graciela