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Tophatter Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in its engaging auction format and a diverse range of products that some users find enjoyable and affordable. Many appreciate the responsive customer service, which has been effective in addressing issues and facilitating refunds. However, significant concerns persist regarding product quality, with numerous complaints about receiving damaged or inferior items. Additionally, customers have reported frustrations with order cancellations and difficulties in the returns process. Overall, while the platform offers a fun shopping experience, it must improve product reliability and support to enhance customer satisfaction.
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Tophatter is fast paced and lots of fun, there is no experience required to bid, all you have to do is click and you are now in the race to win one of their great products at a low price. They have a wide range of products for woman, men, children and yes even pets. You control how much you want to pay, if an auction runs to high be patient that same item will be auctioned again. Why overpay on other sites save your money and become a tophatter winner.
I wish the rings had bigger sizes and the necklace was bigger and the tablet case didn't come with the tablet I'm really bummed out about that
Thanks for responding to Tophatter's experience survey, Michelle and we apologize we did not meet your expectations.
For any reason you’re not completely satisfied, you can request to return an item for up to 30 days from the date of delivery. A full refund of the original price paid will be processed upon return of the item in its original condition.
Please see details here: http://tinyurl.com/h7xokwj.
We will also take note of your suggestion on rings and necklaces' sizing and will pass on to our product team for consideration.
Warm regards,
Graciela
Im so addicted to shopping on your sites! I like that you have variety to choose from and you have items that would be interesting for everyone! Your shipping is fast, packaging is very good and you respectfully protective of your customers! That respect and nice customer service makes people to trust you with their money, personal information and customers wants to do business with you!
Thanks for responding to Tophatter's experience survey, Nina! Thank you for sharing your experience and insights. We truly appreciate that!
Happy bidding,
Graciela
Well at first i was like no this is to good to be true. Guess what its is true and I love Tophatter so much. I have already bought stuff and they ship fast and you get what you buy. And you dont have to pay an arm and leg for it. They even have free shipping on some of there stuff. All i can say of you dont try this out you are so missing out on so much fun and your missing out on saving money. So please everyone sign up and start the saving. I love you Tophatter
Hi there Angel! Thanks for responding to Tophatter's experience survey! We are excited to know your Tophatter experience has been great! We greatly appreciate your continued support!
Happy bidding,
Graciela
So far I have been pleased with everything I received, bidding is fun and you only spend what you want. Also happy that if you made a mistake you can cancel.
Thanks for responding to Tophatter's experience survey, Joyce!
It is fantastic to hear you have been pleased with your purchases and are having a great time bidding to win on Tophatter. We greatly appreciate your continued support!
Warm regards,
Graciela
When there is a problem, they find a solution real fast. Merchandise is great! I had a return, all done by prompts. I had one item that was too late, I bought it, but the sender would not take back. I have had no real problems.
Thanks for responding to Tophatter's experience survey!
We are excited to know your Tophatter experience has been great! We greatly appreciate your continued support!
Warm regards,
Graciela
It's so easy to follow along and bid. Shipping charges are right there so no bad surprises. Love it!
Hi there Linda, thanks for responding to Tophatter's experience survey! Thank you for your continued support and taking the time to share your experience with us.
Warm regards,
Graciela
Tophatter is an awsome site i have had nothing but the best experience I would recommend this place to people
Thanks for responding to Tophatter's experience survey, Deshane!
The team here in Tophatter is thrilled to hear such good feedback. Thank you for your support!
Warm regards,
Graciela
Ware kommt meist früher. Preis und qualität sind bis jetzt nicht zu schlagen. Werde in zukunft weiter dort bestellen.
Danke, dass du auf die Erfahrungsumfrage von Tophatter reagierst, Gandolff!
Wir freuen uns zu wissen, dass deine Erfahrung mit Domphatter großartig war! Wir freuen uns sehr über Ihre anhaltende Unterstützung!
Herzliche Grüße,
Graciela
Alles was ich bis jetzt gekauft habe war okay und im Preis nicht zu; unterbieten
War schon wieder am einkaufen und kann euch nur empfehlen
Danke, dass du auf die Erfahrungsumfrage von Tophatter reagierst, Ralf!
Es ist fantastisch zu hören, dass Sie mit Ihren Einkäufen zufrieden waren und eine großartige Zeit haben, um auf Tophatter zu gewinnen. Wir freuen uns sehr über Ihre anhaltende Unterstützung!
Herzliche Grüße,
Graciela
Although I didn't give Tophatter 5 stars, I am happy so far with you. I subtracted one star because the epilator did not work. However, you were spot on dealing with my report and assuming me I will be quickly refunded, so thank you! Keep up the good work.
Thanks for responding to Tophatter's experience survey, Sherrie!
Thank you for your continued support and taking the time to share your experience with us.
Please contact directly our Customer Support Team if you need any help. We can be reached via email here: http://tinyurl.com/j8eo7hu.
Regards,
Graciela
Complete satisfaction statement by Tophatter is bull$#*!. Its a lie. I recently won a pair of earring. The earrings were too small. The picture on the auction was very misleading. I am very dissatisfied.
Hi Amar, thanks for responding to Tophatter's experience survey and we apologize we did not meet your expectations.
For any reason you’re not completely satisfied, you can request to return an item for up to 30 days from the date of delivery. A full refund of the original price paid will be processed upon return of the item in its original condition.
Please see details here: http://tinyurl.com/h7xokwj.
Thank you,
Graciela
Everything I buy from you seem to be good in good condition the wait time after the items bought is a little long but it does get here eventually thank you
Thanks for responding to Tophatter's experience survey, Mike!
It is fantastic to hear you have been pleased with your purchases and are having a great time bidding to win on Tophatter.
We greatly appreciate your continued support!
Warm regards,
Graciela
Good quality, great prices, easy to use and a great place to get gifts ****************Don't forget to share with your family and friends
Thanks for responding to Tophatter's experience survey, Chris!
We are happy to hear such feedback. Please keep on spreading the good words!
We truly are delighted to have you as a valued member of the community.
Warm regards,
Graciela
I like to shop on TOP HATTER because things are pretty easy, simple and fun when shopping. The site offers a large number of items to choose.
Thanks for responding to Tophatter's experience survey!, Michel
We are excited to know your Tophatter experience has been great! We greatly appreciate your continued support!
Warm regards,
Graciela
I have a large diamond ring that, in spite of being insured, I choose not to wear when traveling. I ordered a ring and it was inexpensive enough that I felt I didnt have much to lose. Well when it arrived it was such a sparkler that I knew I had hit upon the perfect travel ring. Thank you Tophatter!
Thanks for responding to Tophatter's experience survey, Diana!
The team here in Tophatter is thrilled to hear such good feedback. Thank you for your support!
We truly are delighted to have you as a valued member of the community.
Regards,
Graciela
Love the bidding and huge variety of products the reminders is also a great feature and quality of products are awesome
Thanks for responding to Tophatter's experience survey, Scott!
Thanks for giving us a great review. We truly are delighted to have you as a valued member of the community.
Warm regards,
Graciela
I have enjoyed Tophatter. Fast response from the customer service. They back up the products that you buy. If your not happy they make it right!
Thanks for responding to Tophatter's experience survey, Burmah!
We are excited to know your Tophatter experience has been great!
Thank you for your continued support and taking the time to share your experience with us.
Regards,
Graciela
Items being sold aren't always as pictured. This is why I must post a be ware
To everyone bidding. The description may be correct but most people bid
On the picture in front of them. Its a deceptive way to sell something.
Thanks for responding to Tophatter's experience survey, Robert and we apologize we did not meet your expectations.
Tophatter has strict guidelines which require sellers to accurately represent their items for sale. Our product review team has reached out to a few sellers who had misleading images and are working to ensure the listings are correct moving forward.
With this said, in an auction format, it's up to each buyer to review the item description prior to bidding, taking note of all key details, to decide the item is what's intended. Bidders decide how high they are willing to bid, and can stop bidding at any time.
Additionally, with our easy return policy, a return request can be open for an item for any reason within 30 days from delivery. See full details here: http://tinyurl.com/h7xokwj.
If you need assistance with any orders, please don't hesitate to reach out to our dedicated customer support team here: http://tinyurl.com/j8eo7hu.
Warm regards,
Graciela
Bought diamond earrings for my wife for Valentine's Day hope she loves them they are perfect and price and quality are excellent
Hi Frank, thanks for responding to Tophatter's experience survey!
It is fantastic to hear you have been pleased with your purchases and are having a great time bidding to win on Tophatter. We greatly appreciate your continued support!
Warm regards,
Graciela
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Thanks for responding to Tophatter's experience survey, Sandra!
We appreciate your great review and amazing tips! Have fun bidding!
Warm regards,
Graciela