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Tophatter Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in its engaging auction format and a diverse range of products that some users find enjoyable and affordable. Many appreciate the responsive customer service, which has been effective in addressing issues and facilitating refunds. However, significant concerns persist regarding product quality, with numerous complaints about receiving damaged or inferior items. Additionally, customers have reported frustrations with order cancellations and difficulties in the returns process. Overall, while the platform offers a fun shopping experience, it must improve product reliability and support to enhance customer satisfaction.
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Quality products quality process on time delivery or sooner. Family loved the gifts they received for Christmas. They have gifts for any occasions and reasonable.
Just opened my 4.4 Inch 11.5cm LCD Writing Tablet Digital Drawing Tablet Handwriting Pads Portable Electronic Tablet Board. Complete deception of product on website. Doesn't look anything like the picture on site. Screen had yellow stains and yellow fuzz on corners of screen. Complete garbage. Doesn't even look like a dollar store product, more like a quarter store product. I contacted company and was issued a refund. Will never ever shop on that site again. Al the nice pictures they display are complete false. Its coming from china and its very cheap.
Hi Greg,
I'm very sorry that our services haven't met your expectations. Tophatter has strict guidelines which require sellers to accurately represent their items for sale. Our product review team has reached out to a few sellers who had misleading images and are working to ensure the listings are correct moving forward.
Thanks for the patience,
Graciela
Ordering and paying is a snap. One item I ordered wasn't what is was described at. No questions asked was refunded in seconds. Think all websites should be like this.
Hi Joe, thanks for responding to Tophatter's experience survey!
The team here in Tophatter is thrilled to hear such good feedback. Thank you for your support!
Regards,
Graciela
Bidding on items is fun, service and delivery is good. Any problems they are dealt with promptly. Thanks.
Thanks for responding to Tophatter's experience survey, Sandi!
Thank you for your continued support and taking the time to share your experience with us. We truly are delighted to have you as a valued member of the community.
Warm regards,
Graciela
When you start a new site there are always concerns and issues. I've tested the site and was not disappointed with any purchases. Since, I have continued making purchases and continue to be happy and never disappointed. The site is easy to use and the auctions are fun.
Hi Norm! Thanks for responding to Tophatter's experience survey!
It is fantastic to hear you have been pleased with your purchases and are having a great time bidding to win on Tophatter. We greatly appreciate your continued support!
Warm regards,
Graciela
Since I've found tophatter i have gotten the best gifts for myself and my family. When i'am asked where did i purchase things i say from TOPHATTER you should yry it.
Hello Adrienne, thanks for responding to Tophatter's experience survey!
It is fantastic to hear you have been pleased with your purchases and are having a great time bidding to win on Tophatter.
We greatly appreciate your continued support!
Warm regards,
Graciela
Always great deals at good prices fun to see what is new and different like to check a few times a day to see what is new and get a great bargain
Hi there Ken! Thanks for responding to Tophatter's experience survey!
We totally agree! Tophatter offers tons of amazing deals. Thanks for the support and please keep on checking Tophatter!
Happy bidding!
Graciela
So far Ive been pleased with the majority of my purchases 99.5%. Its addicting so I have to pace myself!
Hi Susan, thanks for responding to Tophatter's experience survey!
It is fantastic to hear you have been pleased with your purchases and are having a great time bidding to win on Tophatter. We greatly appreciate your continued support!
Warm regards,
Graciela
Have won several auctions and love every piece of jewelry. Tracking information is spot on. People are constantly asking me where I get such beautiful jewelry.
Thanks for responding to Tophatter's experience survey, Michele!
We are delighted to hear you have enjoyed your time on Tophatter and appreciate you being a key member of the community!
Warm regards,
Graciela
I was very apprehensive at first but shipments started to come and i became addicted! Prices are cheap but watch shipping costs and wait for a cheaper one. Not always the quality you might expect but you pay for what you get. Sometimes instructions are difficult to understand but generally I like the site! Have fun!
Hi Shawn! Thanks for responding to Tophatter's experience survey!
Thank you for sharing your experience and insights. We truly appreciate that!
Warm regards,
Graciela
Good sellers! Fast auction time!
Also like on time delivery by sellers.
But need nore products... to buy...
Thanks for responding to Tophatter's experience survey, Jacob!
Thanks for giving us a great review! I hope you'll continue to check out the items on Tophatter as we bring in exciting new supply over the coming months.
We truly are delighted to have you as a valued member of the community.
Regards,
Graciela
I have been shopping at Tophatter for a couple of years now and have always had a positive experience even when an item fails to turn up I was refunded without even asking! Their refund policy is great and their communication with customers is first class
Thanks for responding to Tophatter's experience survey, Jackie!
We are excited to know your Tophatter experience has been great! Thank you for your continued support and taking the time to share your experience with us.
Warm regards,
Graciela
Items are inexpensive. Its fun to bid and get nice things that dont cost a fortune. Kind of like gambling but theres always a payoff. Lol A+ customer service.
Hi Sharon, thanks for responding to Tophatter's experience survey! Thanks for giving us a great review. We truly are delighted to have you as a valued member of the community.
Warm regards,
Graciela
I have had so much fun shopping and bidding on items through Tophatter. I have liked most of the items I have received and the ones I did not, I was able to get a refund with absolutely no hassle. I have recommended this site to my friends and family.
Thanks for responding to Tophatter's experience survey, Mark!
We are excited to know your Tophatter experience has been great! We greatly appreciate your continued support!
Warm regards,
Graciela
Tophatter is the best online store every thing I have ordered from them has came to me in good shape and not long shipping I will continue to buy from them thanks again Tophatter
Hi Melanie! Thanks for responding to Tophatter's experience survey!
It is fantastic to hear you have been pleased with your purchases and are having a great time bidding to win on Tophatter. We greatly appreciate your continued support!
Warm regards,
Graciela
Ive gotten multiple items from TopHatter! All items were easy to bid on, and were as advertised when I received them!
Hi Kelly, thanks for responding to Tophatter's experience survey!
It is fantastic to hear you have been pleased with your purchases and are having a great time bidding to win on Tophatter.
We greatly appreciate your continued support!
Warm regards,
Graciela
Tophatter is an awesome place to shop. They have great auctions. Stuff delivered on time with no problems
Hi Skeeter! Thanks for responding to Tophatter's experience survey!
Thank you for your continued support and taking the time to share your experience with us.
We truly are delighted to have you as a valued member of the community.
Warm regards,
Graciela
I have bid on items and they have all shipped and have been as they showed and described - shipping has been quick
Hi Krista! Thanks for responding to Tophatter's experience survey!
We are excited to know your Tophatter experience has been great! We greatly appreciate your continued support!
Warm regards,
Graciela
Tophatter is so great! You get quality for the lowest prices! The delivery is fast and the folks are courteous! Im addicted
Thanks for responding to Tophatter's experience survey, Judy!
Thanks for giving us a great review. Our goal is for you to be completely satisfied with your buying experience.
We truly are delighted to have you as a valued member of the community.
Regards,
Graciela
Wouldn't recommend it
Believe that the names that tell u of the people bidding are fake to make u bid more
Also the stuff is cheap and tacky and u can find all the exact same items on eBay for alot cheaper
Some of th watches on here are like £10-£15
But on eBay the same exact watch can be purchased for £2-£3 including postage?
Doesn't make sense too me I suppose it's just for the fun of bidding but if ur looking for a bargain the same items are on eBay for less than half the price
Hi John,
I'm sorry to hear our services didn't meet your expectations.
Please be advised that it's a real auction and fair bidding process. Please note that the timer is 90 seconds, and it resets with every bid.
On the other hand, because buyers bid on items, the selling price reflects the demand at that moment. I hope you'll continue to check out the items on Tophatter and find that deal you're looking for!
If you need assistance, please reach out our dedicated customer support team via email 24 hours/day, with response times less than 2 hours: http://tinyurl.com/j8eo7hu.
Thank you,
Graciela
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Thanks for responding to Tophatter's experience survey, Daniel!
Thank you for your continued support and taking the time to share your experience with us. We truly are delighted to have you as a valued member of the community.
Warm regards,
Graciela