On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Tophatter Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in its engaging auction format and a diverse range of products that some users find enjoyable and affordable. Many appreciate the responsive customer service, which has been effective in addressing issues and facilitating refunds. However, significant concerns persist regarding product quality, with numerous complaints about receiving damaged or inferior items. Additionally, customers have reported frustrations with order cancellations and difficulties in the returns process. Overall, while the platform offers a fun shopping experience, it must improve product reliability and support to enhance customer satisfaction.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I love the product's. And the prices are to die for. Its extremely exciting bidding on items... and seeing if you've won them. And how low you can get them for.
I haven't contacted very much, but when I have their customer support team has responded immediately. They are always very professional while being friendly & courteous as well. I appreciate good customer service
Hi Wendolyn, thanks for responding to Tophatter's experience survey!
Thank you for your continued support and taking the time to share your experience with us. We truly are delighted to have you as a valued member of the community.
Warm regards,
Graciela
The item that I bid on (and won!) was exactly how it was described. It was a wonderful surprise as I certainly didnt expect that! There are too many businesses that take advantage of the anonymity of the internet to get away with a lot of wrong doings. Tophatter was a wonderful surprise.
Thanks for responding to Tophatter's experience survey, Sandra!
Thank you for your continued support and taking the time to share your experience with us.
We truly are delighted to have you as a valued member of the community.
Warm regards,
Graciela
I love it, great times bidding, if you are lucky in winning on a lower price! It was my first time in using this site, very pleased.
Hi Constance, thanks for responding to Tophatter's experience survey!
We are delighted to hear you have enjoyed your time on Tophatter and appreciate you being a key member of the community!
Warm regards,
Graciela
Every thing I have received has been in a timely manner, cant wait to got to the mail box to see what is next.
Thanks for responding to Tophatter's experience survey, Patty!
Thank you for your continued support and taking the time to share your experience with us. We truly are delighted to have you as a valued member of the community.
Warm regards,
Graciela
My experience with Tophatter has been nothing but fantastic since I was told about the site from a friend. I have ordered about thirty items some I have received and some are still enroute to me. I love the site and give it a five star
Hi Brenda, thanks for responding to Tophatter's experience survey!
We are excited to know your Tophatter experience has been great! We greatly appreciate your continued support!
Warm regards,
Graciela
Tophatter is fun. Exciting to bid on, and at a great price. A large Exciting choices of items to choose from.
Thanks for responding to Tophatter's experience survey, Donna!
We are delighted to hear you have enjoyed your time on Tophatter and appreciate you being a key member of the community!
Warm regards,
Graciela
Love this website. It has amazing deals and you don't have to wait forever for the product to arrive.
Hi Raewyn, thanks for responding to Tophatter's experience survey!
The team here in Tophatter is thrilled to hear such good feedback. Thank you for your support!
Warm regards,
Graciela
The quality is good, bargains are great and bidding is fun. I participate frequently. I recommend it to family and friends.
Thanks for responding to Tophatter's experience survey!
Thanks for giving us a great review, Mary. We truly are delighted to have you as a valued member of the community.
Warm regards,
Graciela
Sent my item to the WRONG ADDRESS AND STATE! Bought a smart watch and just dont like that something I bought got sent to someone else
Hi Miranda, thank you for the feedback and we apologize for what happened.
Our system shows your order 48507235 has been refunded. We hope you'll continue to check out the items on Tophatter as we bring in exciting new supply over the coming months.
Thank you for the patience,
Graciela
My wife and I enjoy every evening spending a little time looking through the things that are listed they are usually very reasonable in pricing everything that we have purchased so far has been excellent quality for the amount of money we spent this is a fun site and it could save you money
Hi there Chuck! Thanks for responding to Tophatter's experience survey!
We are excited to know your Tophatter experience has been great! We greatly appreciate your continued support guys!
Warm regards,
Graciela
Very fast delivery from America to Germany and the Goods are in best condition :) so so not hesitate to try that app!
Hi Daniel! Thanks for responding to Tophatter's experience survey!
Thank you for the kind words. We’re happy your experience went smoothly.
Warm regards,
Graciela
Some good items and so cheep my family loved there gifts load to choose from something for everyone thankyou
Hi Kathleen, thanks for responding to Tophatter's experience survey!
We are excited to know your Tophatter experience has been great! We greatly appreciate your continued support!
Warm regards,
Graciela
Everything ive bought has been excellent and winning auctions are fun. You have items i havent seen anywhere else an prices that are absolutley fantastic
Hi Glenn, thanks for responding to Tophatter's experience survey!
It is fantastic to hear you have been pleased with your purchases and are having a great time bidding to win on Tophatter.
We greatly appreciate your continued support!
Warm regards,
Graciela
SO FAR I HAVE BOUGHT 43 ITEMS AND AM HAPPY WITH THE ITEMS, AND THE PRICES I HAVE PAID. SOME OF THE SUGGESTED VALUES HAVE BEEN FOUND TO BE QUITE EXAGGERATED AFTER RECEIVING THEM, BUT FOR THE PRICE I ENDED UP PAYING, STILL SATISFIED. MOST ITEMS HAVE BEEN TOOLS, TOYS, AND GIFTS FOR OTHERS.
Hi Charles, thanks for responding to Tophatter's experience survey!
It is fantastic to hear you have been pleased with your purchases and are having a great time bidding to win on Tophatter. We greatly appreciate your continued support!
Warm regards,
Graciela
I love shopping with tophatter.
It is so much fun. I bought quite a few items for hardly anything.
I especially love the fantastic jewelry.
Thanks for responding to Tophatter's experience survey, Crystal!
The team here in Tophatter is thrilled to hear such good feedback. Thank you for your support!
Warm regards,
Graciela
Everything is just plain awesome. No B. S. Everything you receive is exactly what you pay for or even better than you thought it would be.
Thanks for responding to Tophatter's experience survey, Cecilia!
We are happy to hear such feedback. Please keep on supporting Tophatter!
We truly are delighted to have you as a valued member of the community.
Regards,
Graciela
So far everything has come before it was suppose to & most things have been pretty nice. I really enjoy getting things from Tophatter.
Thanks for responding to Tophatter's experience survey, Cheryl!
It is fantastic to hear you have been pleased with your purchases and are having a great time bidding to win on Tophatter.
We greatly appreciate your continued support!
Warm regards,
Graciela
Multiple auctions every 90 seconds with each one a surprise to view and bid on. It's so addictive that you will have to have someone come and remind you to eat, sleep and breathe. Thanks, Tophatter!
Thanks for responding to Tophatter's experience survey, John!
We are delighted to hear you have enjoyed your time on Tophatter and appreciate you being a key member of the community!
Warm regards,
Graciela
Minicàmera que acoblada al mòbil per observar en la pantalla petits detalls a un preu acceptable. Enviament ràpid i senzill.
Gràcies per respondre a l'enquesta d'experiència de Tophatter, Xim!
Estem molt contents de saber que l'experiència de Tophatter ha estat genial. Apreciem molt el vostre suport continuat.
Salutacions cordials,
Graciela
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
SmartCustomer for Business
Gain trust and grow your business with customer reviews.
Claim your free account
Thanks for responding to Tophatter's experience survey, Sharon!
We are delighted to hear you have enjoyed your time on Tophatter and appreciate you being a key member of the community!
Warm regards,
Graciela