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Tophatter Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in its engaging auction format and a diverse range of products that some users find enjoyable and affordable. Many appreciate the responsive customer service, which has been effective in addressing issues and facilitating refunds. However, significant concerns persist regarding product quality, with numerous complaints about receiving damaged or inferior items. Additionally, customers have reported frustrations with order cancellations and difficulties in the returns process. Overall, while the platform offers a fun shopping experience, it must improve product reliability and support to enhance customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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Love to browse and see what is selling at good prices there are a variety of products and if lucky or patient you can purchase a product at a great price.
They really look out for your best interest. When you send your complaint or approval to customer support. The next day problem solved or they are working on it.
Thanks for responding to Tophatter's experience survey, Charles!
We are excited to know your Tophatter experience has been great! Our goal is for you to be completely satisfied with your buying experience.
Again, thank you for your feedback and we truly are delighted to have you as a valued member of the community.
Warm regards,
Graciela
Some items I ordered were as stated others complete rip off eg. Blanket for bed in it shows picture show full sized bed what I got was a cover only my cat can fit on. Also only wanted to check out a couple of items and accidently bid on them. Cancelled bid now can't bid for 7 days. But that's fine because if I see an item I want now I go to ebay cheaper and ship free. Or to wish and find same item also cheaper.
Hi Bobbi,
Thank you for your feedback and we are sorry we did not meet your expectations.
Please be advised that this would be considered an item that is not as described. You can request to return an item within 30 days from delivery for any reason. If it is still within 30 days of receiving the item please request to return the incorrect item for a refund. See details here: http://tinyurl.com/h7xokwj
Thank you,
Graciela
I have received good quality items and shipping is fairly quick. On one item I asked for a refund as the ring was not my size, actually my fault and received a refund quickly so customer service is great.
Thanks for responding to Tophatter's experience survey, June!
Thank you for the kind words. We’re happy your experience went smoothly.
Have fun bidding!
Graciela
Very disappointed, bought a watch it doesnt resemble the picture low quality, in one word JUNK. Not again.
Hi Yoram,
We apologize we did not meet your expectations. For any reason you’re not completely satisfied, you can request to return an item for up to 30 days from the date of delivery. A full refund of the original price paid will be processed upon return of the item in its original condition.
Please see details here: http://tinyurl.com/h7xokwj.
Thank you and regards,
Graciela
I love to bid on things that i like and if i get something that is not what i order they gave me my money back and let me know when it is there i just love most what i get
Hi Beverly! Thanks for responding to Tophatter's experience survey!
We are excited to know your Tophatter experience has been great! We greatly appreciate your continued support!
Warm regards,
Graciela
Everything I have got has been exactly what I was expecting and I have been completely satisfied and have told several people about it.
Hi Lezee! Thanks for responding to Tophatter's experience survey!
It is fantastic to hear you have been pleased with your purchases and are having a great time bidding to win on Tophatter. We greatly appreciate your continued support!
Warm regards,
Graciela
I love love love Tophatter. I'm constantly checking it out. I've made many purchases and have not been disappointed. The 90 second auctions are fun and even if you miss out you can always set a reminder and you get notified in advance. I love that feature. It's very easy to use. Their customer service is exceptional. I highly recommend this fab site!
Hi Erin! Thanks for responding to Tophatter's experience survey!
Thank you for your continued support and taking the time to share your experience with us.
We truly are delighted to have you as a valued member of the community.
Warm regards,
Graciela
I love shopping at Tophatter great range in items & good bidding getting your item at the price you can afford very good quality & size in clothing or jewellery is perfect also you get fast delivery couldn't be happier
Thanks for responding to Tophatter's experience survey, Jennifer!
Thanks for giving us a great review. We truly are delighted to have you as a valued member of the community.
Warm regards,
Graciela
I love Tophatter. The jewelry is fantastic, everything I have purchased has been super. Received on time, nothing lost so far. Ring I got in two days ago, I gave to a friend cuz she liked it... a coin is going to my dad for his birthday and I got another watch today. Presents, gifts just because, all sorts of reasons to buy, and the goods are awesome! I only pay for what I win and if I feel the price is getting too high, I get off the item and have lost nothing but a little time since I don't pay for bids... This is a top site to me!
Thanks for responding to Tophatter's experience survey, Michele!
It is fantastic to hear you have been pleased with your purchases and are having a great time bidding to win on Tophatter. Our goal is for you to be completely satisfied with your buying experience.
We greatly appreciate your continued support!
Warm regards,
Graciela
You have to be quick and pay attention if there is something you want but it so nice that you don't have to pay for bids. I have been quite pleased with the items I have bought.
Thanks for responding to Tophatter's experience survey, Barbi!
It is fantastic to hear you have been pleased with your purchases and are having a great time bidding to win on Tophatter. We greatly appreciate your continued support!
Warm regards,
Graciela
I have been shopping Tophatter for quite a while and have purchased many items from there. I am pleased to say that for the most part I am pleased with the items and the service offered. I only recall one incident where I was not pleased. Given the volume of my purchases, thats pretty good. I recommend using Tophatter.
Hi Emily! Thanks for responding to Tophatter's experience survey!
Thank you for your continued support and taking the time to share your experience with us. We greatly appreciate your continued support!
Warm regards,
Graciela
Looking at top hat and all the great stuff is pure fun and great entertainment. I enjoy every minute on the site and mention the great deals with all I talk to. Keep it up too hat
7
Thanks for responding to Tophatter's experience survey, Ken!
Thank you for your continued support and taking the time to share your experience with us. We truly are delighted to have you as a valued member of the community.
Warm regards,
Graciela
The prices are right and it is fun trying to win the items. Almost everything I have received is really nice and the two times I have had to do a return it was handled within minutes.
Hi Carrie, thanks for responding to Tophatter's experience survey!
It is fantastic to hear you have been pleased with your purchases and are having a great time bidding to win on Tophatter. We greatly appreciate your continued support!
Warm regards,
Graciela
This item was received in excellent and surpassed the sellers description. Packaging was as such that there was no damage to the item. Shipping was faster then I anticipated and was appreciated. The seller should be complimented for accurate description.
Hi Norman,
We are excited to know your Tophatter experience has been great and you have been pleased with your purchases and are having a great time bidding to win on Tophatter.
We greatly appreciate your continued support!
Warm regards,
Graciela
Find what your looking for and its fun and cheap! Great selections perfect for finding gifts from birthdays Christmas or any other special occassions!
Hi Jason, thanks for responding to Tophatter's experience survey!
Thank you for your continued support and taking the time to share your experience with us. We truly are delighted to have you as a valued member of the community.
Regards,
Graciela
Before it was really good. And then, when I came back, I can't bid. I can't do auction anymore. You have prohibited me to do it. I have money. I can pay you if I win. Your business is bad getting rid of me. I can tell all my friends not to bid from you. There are other sites to bid. Thank you.
Boeing
Thanks for responding to Tophatter's experience survey, Boeing!
I checked our system to see what is going on but unfortunately, there was no account with this email address: [email protected]. I highly recommend that you directly contact our Customer Care Support at this link: http://tinyurl.com/j8eo7hu. Please provide us with your account details and we will be more than happy to assist!
Thank you,
Graciela
It's exciting and fun and very easy! The products are known names and the variety and quality are amazing! I am very pleased with everything about this bidding site. Nothing difficult or confusing. Would recommend to everyone!
Hi Harry, thanks for responding to Tophatter's experience survey!
We are delighted to hear you have enjoyed your time on Tophatter and appreciate you being a key member of the community!
Warm regards,
Graciela
Tophatter is #1 in my book, check it out. You won't be disappointed. I recommend it to alot of people, several at my work and also our customers are enjoying the site.
Hi Edgar, thanks for responding to Tophatter's experience survey!
Thanks for giving us a great review. We truly are delighted to have you as a valued member of the community.
Warm regards,
Graciela
I absolutely love this site. I have bought alot of items from here. Most of them were great and a couple broken or low quality. Overall, I still shop on here and will continue to. Tophatter... you rock!
Hi Rena! Thanks for responding to Tophatter's experience survey!
Thanks for giving us a great review.
For any reason you’re not completely satisfied, you can request to return an item for up to 30 days from the date of delivery. A full refund of the original price paid will be processed upon return of the item in its original condition.
Full details on our return policy can be located here: http://tinyurl.com/h7xokwj.
Once again, thank you and we truly are delighted to have you as a valued member of the community.
Warm regards,
Graciela
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Thanks for responding to Tophatter's experience survey, Garry!
We are delighted to hear you have enjoyed your time on Tophatter and appreciate you being a key member of the community!
Warm regards,
Graciela