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The company has garnered a mixed reputation among customers, with notable strengths in its engaging auction format and a diverse range of products that some users find enjoyable and affordable. Many appreciate the responsive customer service, which has been effective in addressing issues and facilitating refunds. However, significant concerns persist regarding product quality, with numerous complaints about receiving damaged or inferior items. Additionally, customers have reported frustrations with order cancellations and difficulties in the returns process. Overall, while the platform offers a fun shopping experience, it must improve product reliability and support to enhance customer satisfaction.
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Winning is great and the prize is even better. I like almost all the prizes I have won and if you have a problem Tophatter makes it right.
Quality of items are great. Auctions are easy to handle. But deliveries are slow. PayPal connection is a little temperamental.
Hi Paul! Thanks for responding to Tophatter's experience survey!
It is fantastic to hear you have been pleased with your purchases. However, we are sorry to hear that we did not meet your shipping time and payment method expectations.
Please be advised that there is an extended ship time of 60 days allowed for all international shipments. If your item has not been delivered to your location within this time, please contact our customer support team for review: http://tinyurl.com/j8eo7hu.
See full details here: http://tinyurl.com/zfc5lpn.
Let us know if you need any help: http://tinyurl.com/j8eo7hu.
Thank you,
Graciela
Tophatter great materials for sale online. The quick purchases is a benefit to get a great deal online.
Hi Lisa, thanks for responding to Tophatter's experience survey!
Thank you! We appreciate the positive feedback!
We truly are delighted to have you as a valued member of the community.
Warm regards,
Graciela
Excellent service and prices-items have been received quick and before the expected delivery-very pleased with Top Hatter and will use again
Hi Jo, thanks for responding to Tophatter's experience survey!
The team here in Tophatter is thrilled to hear such good feedback. Thank you for your support!
Warm regards,
Graciela
I have received every item that I ordered, whenI was suppose to. I enjoy shopping bidding on items and winning the bid.
Hi Teresa! Thanks for responding to Tophatter's experience survey!
We are excited to know your Tophatter experience has been great! We greatly appreciate your continued support!
Warm regards,
Graciela
I have purchased a number of items from Tophatter, it is good fun and can be addictive, set a max price that you want to pay in your mind before bidding then bid away, if it goes over your price just wait a few minutes and the same item will be back up again and you can try again, that's what I do and generally you can get the item at the price you set eventually. You get what you pay for, don't expect top quality but if not satisfied then returns and refund are easy and prompt. Grab a bargain!
Thanks for responding to Tophatter's experience survey, Brian!
Thank you for your continued support and taking the time to share your experience with us.
We truly are delighted to have you as a valued member of the community.
Happy bidding!
Graciela
Tophatter, has been very awesome! The customer service is awesome, the shipping times are always ahead of schedule and the products are great quality and are what you actually order! Please, keep up the great work!
Thanks for responding to Tophatter's experience survey!
Thank you for your continued support and taking the time to share your experience with us, Daniel.
We truly are delighted to have you as a valued member of the community.
Warm regards,
Graciela
If you ask me can you get a good deal on Top Hatter, I would tell you yes you can, some very good deals. If you ask me how is the shipping turn around time, I would tell you it is not as bad as "Wish". Most will surprise you of the amount of time you will get your items. If you ask me about Customer Service, I would tell you they do a very good job of correcting any and all problems. They return all emails within a reasonable time frame. If you ask me about the products itself, I would tell you that out of all the things I have ordered it was 96% just like the picture! Yes, I had some hit and misses but customer service took care of it less than 24 hours!
But here where my issues begin. It was fun and exciting at the beginning and especially after I start winning bids. No bids are carved in stone and that is an excellent thing for more than one reason. Then reality set in when the same items start showing up for auctions. It was either item I have already bid on and won or items I had no desire to bid on. Now do not get me wrong, it needs to repeat itself to give you an opportunity to bid on the item(s) you want. I have a long "reminder" list and only about won about 7 items that came from my wish list. I have not seen I know about 50 other items. That problem number one. I also do not like the fact that all most of the items I have ordered came without instructions. Mainly some of the electronics. My last complaint is, You can watch your item you bided on in your account. It tells you as well as you will get an email on the status of your product you have won and/or purchase. I have my items status states "Preparing for Sipping" sometimes over three weeks before it is shipped. Why does it take so long to ship it out?
Just those are my three chief complaints about Top Hatter. I just wish they will put that large inventory they have on the auction block. Change up the items on what you can bid on. This will keep me interested and excited like I was at the beginning. Yes, run the items more than once a day but also include other products as well and have complete instruction with the item when needed. And last, ship the items out within a reasonable time frame so I can get it!:-) Bottom line great company so far! Why are they asking for an order ID on a review I do not know but here is one of many!
Hi Kassandra,
Thank you for writing your review.
Our goal is for you to be completely satisfied with your transactions and we apologize if we did not meet your expectations.
I will be more than happy to send your feedback to our Development and Product team for review and consideration.
Once more, we highly appreciate your suggestions! Please keep on checking Tophatter for more amazing deals.
Regards,
Graciela
The prices are reasonable. The auctions are quick... and it's a lot of fun. It is very addictive and easy to use. I give it a five star rating.
Thanks for responding to Tophatter's experience survey, Elson!
We are excited to know your Tophatter experience has been great! We greatly appreciate your continued support!
Warm regards,
Graciela
Well why buy good if they are not check before they are send to us? Plus wrapping up is very good next time please check by QC before they are send to me if that possible?
Hi Douglas, thanks for responding to Tophatter's experience survey and we truly apologize for any inconvenience.
Your suggestion is highly appreciated and I will pass it on to our development team for review and consideration.
Thank you for your review and continued support!
Regards,
Graciela
Thanks again where is the watches I have not gotten my stuff yet when I do I will let you know what I think but thank you
Hi Jose,
On Tophatter, there is an extended ship time of 60 days allowed for all international shipments. If your item has not been delivered to your location within this time, please contact our customer support team for review: http://tinyurl.com/j8eo7hu.
See full details here: http://tinyurl.com/zfc5lpn.
Thank you.
Warm regards,
Graciela
GREAT buyer protection, awesome products at cheap prices. This company has wonderful customer service and ALWAYS responds to the buyer's inquiries
Thanks for responding to Tophatter's experience survey, LaTonia!
The team here in Tophatter is thrilled to hear such good feedback. Thank you for your support!
Warm regards,
Graciela
I have purchased several pieces of jewelry, and they have all been beautiful and received quickly. I would purchase again.
Hello there Ruth, thanks for responding to Tophatter's experience survey!
It is fantastic to hear you have been pleased with your purchases and are having a great time bidding to win on Tophatter.
We greatly appreciate your continued support!
Regards,
Graciela
I find Tophatter a fantastic site to use. Good products, easy shopping and convenient. Delivery is excellent. I would recommend this site to anyone looking for a good shopping experience.
Thanks for responding to Tophatter's experience survey, Wendy!
Thank you for your continued support and taking the time to share your experience with us.
We truly are delighted to have you as a valued member of the community.
Warm regards,
Graciela
I love it. Finally a bidding site that doesn't rip you off for your bids. You simply win the bid or not. They are very good about returns also. So far most everything I have received has been great. If its not they don't ask questions they just refund your money
Thanks for responding to Tophatter's experience survey, Debbie!
Thank you for your continued support and taking the time to share your experience with us. We truly are delighted to have you as a valued member of the community.
Warm regards,
Graciela
THE ITEM I BID ON SHOWED A COMPLETE SET OF METRIC WRENCHES, I WON THE AUCTION. IN THE DESCRIPTION ON THE OTHER PAGE, YOU END UP BIDDING ON ONLY 1.12MM WRENCH. IT SHOWED A COMPLETE SET OF WRENCHES BUT YOU ARE BIDDING ON 1 WRENCH. I PAID $10 INCLUDING SHIPPING FOR A SINGLE WRENCH.
EXTREMELY DECEPTIVE SITE. STICK WITH EBAY. AT LEAST THEY HAVE SOME CLASS. THIS PLACE IS A RIP OFF.
If you are only bidding on 1 item,, then only show that one item. QUIT BEING DECEPTIVE. This is fraud...
Hi Tom, thank you for the feedback and we are terribly sorry to hear this.
Our system shows that your order 51343918 has been refunded.
Kindly note that Tophatter has strict guidelines which require sellers to accurately represent their items for sale. Our product review team has reached out to a few sellers who had misleading images and are working to ensure the listings are correct moving forward.
With this said, in an auction format, it's up to each buyer to review the item description prior to bidding, taking note of all key details, to decide the item is what's intended. Bidders decide how high they are willing to bid, and can stop bidding at any time.
Additionally, with our easy return policy, a return request can be open for an item for any reason within 30 days from delivery. See full details here: http://tinyurl.com/h7xokwj.
Thank you and let us know if you need any help.
Regards,
Graciela
Love the selection of items, the pricing is good amd the shipping has been faster than advertised, descriptions need to be more accurate, make sure you read the descriptions carefully
Thanks for responding to Tophatter's experience survey, Sam.
We truly appreciate your feedback. Tophatter has strict guidelines which require sellers to accurately represent their items for sale. Our product review team has reached out to a few sellers who had misleading images and are working to ensure the listings are correct moving forward.
With this said, in an auction format, it's up to each buyer to review the item description prior to bidding, taking note of all key details, to decide the item is what's intended. Bidders decide how high they are willing to bid, and can stop bidding at any time.
Additionally, with our easy return policy, a return request can be open for an item for any reason within 30 days from delivery. See full details here: http://tinyurl.com/h7xokwj.
Regards,
Graciela
I jumped right in there and started bidding on interesting items from the start! Love the way the items keep coming up for bid so you can see what other goodies there are to bid on!
Thanks for responding to Tophatter's experience survey, Randy!
We are happy to hear such feedback. Please keep on supporting Tophatter!
Warm regards,
Graciela
I have been on tophatter about 2 weeks. It is fun and you can get suff for spouse, children, grandchildren, and greatgrandchildren of which there are more than 20 to buy for. The price is whatever you are willing to pay unless no one bids higher then you get it cheaper. I have had several accidental bids and have had to sit out 24 hours, because I canceled them. Porn will show up, but it is all around us so choose right(JESUS) and not wrong. There some very useful things and not so useful, keep control and have fun.
Thanks for responding to Tophatter's experience survey!
Thank you for sharing your experience and insights. We truly appreciate that!
Warm regards,
Graciela
I bid and won a number of items but then I stopped bidding and started checking the items offered against the same items on the Internet for relative price and appearance. The results were eye opening!
The Internet item in each case was within the price range being bid on Tophatter and no wheres near the grossly exaggerated prices shown on Tophatter items.
The second eye opener was the pieces shown on Tophatter are falsely magnified to appear much larger then they are especially the jewelry.
Finally, I suspect the Tophatter bidding system is computer controlled. It appears the computer is programmed to simulate competing bidders and to drive the bidding process until a minimum price is reached.
In summary, Tophatter is a scam designed for selling junk as quality. Their return policy is worthless and any item returned will be resold on line by Tophatter. There no recovery from this scam except quiting and/or not starting.
Before you bit go on line and compare you will be surprised!
Hi George, thank you for the feedback and we are sorry we did not meet your expectations.
To answer your comments:
1. The struck-out price shown is the suggested price of the item as provided by the seller. Tophatter is a Marketplace that connects buyers with sellers (https://tophatter.com/terms) and we rely on sellers to provide accurate information about every item; however, if you discover a listing has been misrepresented in any way, we offer excellent Buyer Protection. Please see this link for more details: http://tinyurl.com/jeura4f
2. Tophatter has strict guidelines which require sellers to accurately represent their items for sale. Our product review team has reached out to a few sellers who had misleading images and are working to ensure the listings are correct moving forward.
With this said, in an auction format, it's up to each buyer to review the item description prior to bidding, taking note of all key details, to decide the item is what's intended. Bidders decide how high they are willing to bid, and can stop bidding at any time.
Additionally, with our easy return policy, a return request can be open for an item for any reason within 30 days from delivery. See full details here: http://tinyurl.com/h7xokwj.
3. Tophatter is absolutely a real auction and fair bidding process. Please note that the timer is 90 seconds, and it resets with every bid.
If you need assistance, please reach out our dedicated customer support team via email 24 hours/day, with response times less than 2 hours: http://tinyurl.com/h7xokwj
Thank you and regards,
Graciela
Answer: There is also the FEDERAL TRADE COMMISSION that can help with these types of problems
Answer: You have to read the descriptions. It will tell you if it's real or plated.
Answer: Do not deal with this company,,, all jewelery is crap n cheap
Answer: Tophatter will screw you over. Shop Amazon or overstock.
Answer: Good luck! Tophatter rippes off the sellers so they are not going to be very likely to return your money.
Answer: Justin you are absolutely correct. I find out the hard way. I had my own auction with nice AUTHENTIC designer items and cosmetics (Becca, Cargo, Smahbox, Too Faced, etc). I lost big time. $40 Cargo palette sold for $10; it cost me $15. Items that I started higher to cover my cost never sold. I still had to pay fees for the item being listed. A $200 Calvin Klein purse sold for $20; it cost me $80 wholesale. Run!
Answer: If you end up buying a few items from the same seller they can do a combined shipment but you rarely get the same buyer items since they only let the sellers sell 10 items a day. It is different for the sellers that have their own auctions.
Answer: You will notice the same names no matter the day, time etc. Bidding against you very often. Is it a coincidence? Personally I don't believe in coincidences.
Answer: Depends on what you are selling. Yes, a lot of items go unsold in the jewelry and accessories categories... as well as others. Coach and Michael Kors and other designer brands, not much goes unsold, because here's the catch - - you pay fees on the starting bid. TH wants everything to start at $1. So you get punished if you start higher as to not get screwed by a low purchase price. Say you buy a designer bag for $120. If you start that bag at $100, you're already paying over $10 in fees. **IF** you can manage to sell it for a profit, there are still the commission and bank fees. If you start it at $1, you're barely paying any listing fees but it might only sell for $80 (or less!). So, less fees, but you lost your ass on the item. It's messed up. Most sellers have put in their time to see if they can make a profit or to see if TH will change, but they all seem to end up leaving. I'm convinced the only ones who stay to sell there are the counterfeit or crappy quality sellers who are buying items for next to nothing, because that seems to be the only way to make a profit there these days. I would go the ebay route if you're looking to sell.
Answer: Yes! Sale of counterfeit items is prohibited. If you are concerned about the authenticity of an item purchased on the platform, you may return it for up to 30 days from delivery. See full details on our return policy here: http://tinyurl.com/h7xokwj.
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Thanks for responding to Tophatter's experience survey, JaneNell!
We are happy to hear such feedback. Please keep on spreading the good words! We truly are delighted to have you as a valued member of the community.
Have fun bidding!
Graciela