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Tophatter

3.4
tophatter.com

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Tophatter Reviews Summary

The company has garnered a mixed reputation among customers, with notable strengths in its engaging auction format and a diverse range of products that some users find enjoyable and affordable. Many appreciate the responsive customer service, which has been effective in addressing issues and facilitating refunds. However, significant concerns persist regarding product quality, with numerous complaints about receiving damaged or inferior items. Additionally, customers have reported frustrations with order cancellations and difficulties in the returns process. Overall, while the platform offers a fun shopping experience, it must improve product reliability and support to enhance customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
282
value
283
shipping
286
returns
209
quality
283

We monitor reviews for authenticity

Louisiana
2 reviews
1 helpful vote
Follow JaneNell C.
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Fun along with beautiful gifts
February 6, 2018

Winning is great and the prize is even better. I like almost all the prizes I have won and if you have a problem Tophatter makes it right.

Date of experience: February 1, 2018
Graciela M. Tophatter Rep
over a year old

Thanks for responding to Tophatter's experience survey, JaneNell!

We are happy to hear such feedback. Please keep on spreading the good words! We truly are delighted to have you as a valued member of the community.

Have fun bidding!
Graciela

California
1 review
0 helpful votes
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Good company
February 6, 2018

Quality of items are great. Auctions are easy to handle. But deliveries are slow. PayPal connection is a little temperamental.

Date of experience: February 1, 2018
Graciela M. Tophatter Rep
over a year old

Hi Paul! Thanks for responding to Tophatter's experience survey!

It is fantastic to hear you have been pleased with your purchases. However, we are sorry to hear that we did not meet your shipping time and payment method expectations.

Please be advised that there is an extended ship time of 60 days allowed for all international shipments. If your item has not been delivered to your location within this time, please contact our customer support team for review: http://tinyurl.com/j8eo7hu.

See full details here: http://tinyurl.com/zfc5lpn.

Let us know if you need any help: http://tinyurl.com/j8eo7hu.

Thank you,
Graciela

Pennsylvania
1 review
0 helpful votes
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Great materials
February 6, 2018

Tophatter great materials for sale online. The quick purchases is a benefit to get a great deal online.

Date of experience: February 1, 2018
Graciela M. Tophatter Rep
over a year old

Hi Lisa, thanks for responding to Tophatter's experience survey!

Thank you! We appreciate the positive feedback!

We truly are delighted to have you as a valued member of the community.

Warm regards,
Graciela

Colorado
1 review
0 helpful votes
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Excellent
February 6, 2018

Excellent service and prices-items have been received quick and before the expected delivery-very pleased with Top Hatter and will use again

Date of experience: February 1, 2018
Graciela M. Tophatter Rep
over a year old

Hi Jo, thanks for responding to Tophatter's experience survey!

The team here in Tophatter is thrilled to hear such good feedback. Thank you for your support!

Warm regards,
Graciela

Tennessee
1 review
0 helpful votes
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Efficiency
February 6, 2018

I have received every item that I ordered, whenI was suppose to. I enjoy shopping bidding on items and winning the bid.

Date of experience: February 1, 2018
Graciela M. Tophatter Rep
over a year old

Hi Teresa! Thanks for responding to Tophatter's experience survey!

We are excited to know your Tophatter experience has been great! We greatly appreciate your continued support!

Warm regards,
Graciela

Australia
1 review
0 helpful votes
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Top Notch
February 6, 2018

I have purchased a number of items from Tophatter, it is good fun and can be addictive, set a max price that you want to pay in your mind before bidding then bid away, if it goes over your price just wait a few minutes and the same item will be back up again and you can try again, that's what I do and generally you can get the item at the price you set eventually. You get what you pay for, don't expect top quality but if not satisfied then returns and refund are easy and prompt. Grab a bargain!

Date of experience: February 1, 2018
Graciela M. Tophatter Rep
over a year old

Thanks for responding to Tophatter's experience survey, Brian!

Thank you for your continued support and taking the time to share your experience with us.

We truly are delighted to have you as a valued member of the community.

Happy bidding!
Graciela

Louisiana
1 review
0 helpful votes
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BEST PLACE FOR BUYIMG GIFTS!
February 6, 2018

Tophatter, has been very awesome! The customer service is awesome, the shipping times are always ahead of schedule and the products are great quality and are what you actually order! Please, keep up the great work!

Date of experience: February 1, 2018
Graciela M. Tophatter Rep
over a year old

Thanks for responding to Tophatter's experience survey!

Thank you for your continued support and taking the time to share your experience with us, Daniel.

We truly are delighted to have you as a valued member of the community.

Warm regards,
Graciela

Virginia
3 reviews
4 helpful votes
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It Is Just My Opinion
February 6, 2018

If you ask me can you get a good deal on Top Hatter, I would tell you yes you can, some very good deals. If you ask me how is the shipping turn around time, I would tell you it is not as bad as "Wish". Most will surprise you of the amount of time you will get your items. If you ask me about Customer Service, I would tell you they do a very good job of correcting any and all problems. They return all emails within a reasonable time frame. If you ask me about the products itself, I would tell you that out of all the things I have ordered it was 96% just like the picture! Yes, I had some hit and misses but customer service took care of it less than 24 hours!
But here where my issues begin. It was fun and exciting at the beginning and especially after I start winning bids. No bids are carved in stone and that is an excellent thing for more than one reason. Then reality set in when the same items start showing up for auctions. It was either item I have already bid on and won or items I had no desire to bid on. Now do not get me wrong, it needs to repeat itself to give you an opportunity to bid on the item(s) you want. I have a long "reminder" list and only about won about 7 items that came from my wish list. I have not seen I know about 50 other items. That problem number one. I also do not like the fact that all most of the items I have ordered came without instructions. Mainly some of the electronics. My last complaint is, You can watch your item you bided on in your account. It tells you as well as you will get an email on the status of your product you have won and/or purchase. I have my items status states "Preparing for Sipping" sometimes over three weeks before it is shipped. Why does it take so long to ship it out?
Just those are my three chief complaints about Top Hatter. I just wish they will put that large inventory they have on the auction block. Change up the items on what you can bid on. This will keep me interested and excited like I was at the beginning. Yes, run the items more than once a day but also include other products as well and have complete instruction with the item when needed. And last, ship the items out within a reasonable time frame so I can get it!:-) Bottom line great company so far! Why are they asking for an order ID on a review I do not know but here is one of many!

Date of experience: February 1, 2018
Graciela M. Tophatter Rep
over a year old

Hi Kassandra,

Thank you for writing your review.

Our goal is for you to be completely satisfied with your transactions and we apologize if we did not meet your expectations.

I will be more than happy to send your feedback to our Development and Product team for review and consideration.

Once more, we highly appreciate your suggestions! Please keep on checking Tophatter for more amazing deals.

Regards,
Graciela

New York
1 review
1 helpful vote
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This is a fantastic site
February 6, 2018

The prices are reasonable. The auctions are quick... and it's a lot of fun. It is very addictive and easy to use. I give it a five star rating.

Date of experience: February 1, 2018
Graciela M. Tophatter Rep
over a year old

Thanks for responding to Tophatter's experience survey, Elson!

We are excited to know your Tophatter experience has been great! We greatly appreciate your continued support!

Warm regards,
Graciela

GB
1 review
0 helpful votes
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Well why buy good if they are not check before they are send to us? Plus wrapping up is very good next time please check by QC before they are send to me if that possible?

Date of experience: February 1, 2018
Graciela M. Tophatter Rep
over a year old

Hi Douglas, thanks for responding to Tophatter's experience survey and we truly apologize for any inconvenience.

Your suggestion is highly appreciated and I will pass it on to our development team for review and consideration.

Thank you for your review and continued support!

Regards,
Graciela

Minnesota
1 review
3 helpful votes
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Thank you and where is my watches
February 4, 2018

Thanks again where is the watches I have not gotten my stuff yet when I do I will let you know what I think but thank you

Date of experience: February 1, 2018
Graciela M. Tophatter Rep
over a year old

Hi Jose,

On Tophatter, there is an extended ship time of 60 days allowed for all international shipments. If your item has not been delivered to your location within this time, please contact our customer support team for review: http://tinyurl.com/j8eo7hu.

See full details here: http://tinyurl.com/zfc5lpn.

Thank you.

Warm regards,
Graciela

Texas
1 review
0 helpful votes
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5 STARS
February 6, 2018

GREAT buyer protection, awesome products at cheap prices. This company has wonderful customer service and ALWAYS responds to the buyer's inquiries

Date of experience: February 1, 2018
Graciela M. Tophatter Rep
over a year old

Thanks for responding to Tophatter's experience survey, LaTonia!

The team here in Tophatter is thrilled to hear such good feedback. Thank you for your support!

Warm regards,
Graciela

Georgia
1 review
0 helpful votes
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5 stars
February 6, 2018

I have purchased several pieces of jewelry, and they have all been beautiful and received quickly. I would purchase again.

Date of experience: February 1, 2018
Graciela M. Tophatter Rep
over a year old

Hello there Ruth, thanks for responding to Tophatter's experience survey!

It is fantastic to hear you have been pleased with your purchases and are having a great time bidding to win on Tophatter.

We greatly appreciate your continued support!

Regards,
Graciela

Australia
1 review
0 helpful votes
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Easy convenient and good prices
February 6, 2018

I find Tophatter a fantastic site to use. Good products, easy shopping and convenient. Delivery is excellent. I would recommend this site to anyone looking for a good shopping experience.

Date of experience: February 1, 2018
Graciela M. Tophatter Rep
over a year old

Thanks for responding to Tophatter's experience survey, Wendy!

Thank you for your continued support and taking the time to share your experience with us.

We truly are delighted to have you as a valued member of the community.

Warm regards,
Graciela

Arizona
1 review
0 helpful votes
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Wonderful Free Bid site
February 6, 2018

I love it. Finally a bidding site that doesn't rip you off for your bids. You simply win the bid or not. They are very good about returns also. So far most everything I have received has been great. If its not they don't ask questions they just refund your money

Date of experience: January 31, 2018
Graciela M. Tophatter Rep
over a year old

Thanks for responding to Tophatter's experience survey, Debbie!

Thank you for your continued support and taking the time to share your experience with us. We truly are delighted to have you as a valued member of the community.

Warm regards,
Graciela

Wisconsin
1 review
5 helpful votes
Follow TOM B.
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THE ITEM I BID ON SHOWED A COMPLETE SET OF METRIC WRENCHES, I WON THE AUCTION. IN THE DESCRIPTION ON THE OTHER PAGE, YOU END UP BIDDING ON ONLY 1.12MM WRENCH. IT SHOWED A COMPLETE SET OF WRENCHES BUT YOU ARE BIDDING ON 1 WRENCH. I PAID $10 INCLUDING SHIPPING FOR A SINGLE WRENCH.
EXTREMELY DECEPTIVE SITE. STICK WITH EBAY. AT LEAST THEY HAVE SOME CLASS. THIS PLACE IS A RIP OFF.

If you are only bidding on 1 item,, then only show that one item. QUIT BEING DECEPTIVE. This is fraud...

Date of experience: January 31, 2018
Graciela M. Tophatter Rep
over a year old

Hi Tom, thank you for the feedback and we are terribly sorry to hear this.

Our system shows that your order 51343918 has been refunded.

Kindly note that Tophatter has strict guidelines which require sellers to accurately represent their items for sale. Our product review team has reached out to a few sellers who had misleading images and are working to ensure the listings are correct moving forward.

With this said, in an auction format, it's up to each buyer to review the item description prior to bidding, taking note of all key details, to decide the item is what's intended. Bidders decide how high they are willing to bid, and can stop bidding at any time.

Additionally, with our easy return policy, a return request can be open for an item for any reason within 30 days from delivery. See full details here: http://tinyurl.com/h7xokwj.

Thank you and let us know if you need any help.

Regards,
Graciela

Canada
1 review
0 helpful votes
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Love the selection of items, the pricing is good amd the shipping has been faster than advertised, descriptions need to be more accurate, make sure you read the descriptions carefully

Date of experience: January 31, 2018
Graciela M. Tophatter Rep
over a year old

Thanks for responding to Tophatter's experience survey, Sam.

We truly appreciate your feedback. Tophatter has strict guidelines which require sellers to accurately represent their items for sale. Our product review team has reached out to a few sellers who had misleading images and are working to ensure the listings are correct moving forward.

With this said, in an auction format, it's up to each buyer to review the item description prior to bidding, taking note of all key details, to decide the item is what's intended. Bidders decide how high they are willing to bid, and can stop bidding at any time.

Additionally, with our easy return policy, a return request can be open for an item for any reason within 30 days from delivery. See full details here: http://tinyurl.com/h7xokwj.

Regards,
Graciela

Ohio
1 review
0 helpful votes
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Fun and addictive!
February 6, 2018

I jumped right in there and started bidding on interesting items from the start! Love the way the items keep coming up for bid so you can see what other goodies there are to bid on!

Date of experience: January 31, 2018
Graciela M. Tophatter Rep
over a year old

Thanks for responding to Tophatter's experience survey, Randy!

We are happy to hear such feedback. Please keep on supporting Tophatter!

Warm regards,
Graciela

Illinois
1 review
0 helpful votes
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I have been on tophatter about 2 weeks. It is fun and you can get suff for spouse, children, grandchildren, and greatgrandchildren of which there are more than 20 to buy for. The price is whatever you are willing to pay unless no one bids higher then you get it cheaper. I have had several accidental bids and have had to sit out 24 hours, because I canceled them. Porn will show up, but it is all around us so choose right(JESUS) and not wrong. There some very useful things and not so useful, keep control and have fun.

Date of experience: January 31, 2018
Graciela M. Tophatter Rep
over a year old

Thanks for responding to Tophatter's experience survey!

Thank you for sharing your experience and insights. We truly appreciate that!

Warm regards,
Graciela

Florida
1 review
2 helpful votes
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Tophatter Sucks!
February 6, 2018

I bid and won a number of items but then I stopped bidding and started checking the items offered against the same items on the Internet for relative price and appearance. The results were eye opening!
The Internet item in each case was within the price range being bid on Tophatter and no wheres near the grossly exaggerated prices shown on Tophatter items.

The second eye opener was the pieces shown on Tophatter are falsely magnified to appear much larger then they are especially the jewelry.

Finally, I suspect the Tophatter bidding system is computer controlled. It appears the computer is programmed to simulate competing bidders and to drive the bidding process until a minimum price is reached.

In summary, Tophatter is a scam designed for selling junk as quality. Their return policy is worthless and any item returned will be resold on line by Tophatter. There no recovery from this scam except quiting and/or not starting.

Before you bit go on line and compare you will be surprised!

Date of experience: January 31, 2018
Graciela M. Tophatter Rep
over a year old

Hi George, thank you for the feedback and we are sorry we did not meet your expectations.

To answer your comments:

1. The struck-out price shown is the suggested price of the item as provided by the seller. Tophatter is a Marketplace that connects buyers with sellers (https://tophatter.com/terms) and we rely on sellers to provide accurate information about every item; however, if you discover a listing has been misrepresented in any way, we offer excellent Buyer Protection. Please see this link for more details: http://tinyurl.com/jeura4f

2. Tophatter has strict guidelines which require sellers to accurately represent their items for sale. Our product review team has reached out to a few sellers who had misleading images and are working to ensure the listings are correct moving forward.

With this said, in an auction format, it's up to each buyer to review the item description prior to bidding, taking note of all key details, to decide the item is what's intended. Bidders decide how high they are willing to bid, and can stop bidding at any time.

Additionally, with our easy return policy, a return request can be open for an item for any reason within 30 days from delivery. See full details here: http://tinyurl.com/h7xokwj.

3. Tophatter is absolutely a real auction and fair bidding process. Please note that the timer is 90 seconds, and it resets with every bid.

If you need assistance, please reach out our dedicated customer support team via email 24 hours/day, with response times less than 2 hours: http://tinyurl.com/h7xokwj

Thank you and regards,
Graciela