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Tophatter Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in its engaging auction format and a diverse range of products that some users find enjoyable and affordable. Many appreciate the responsive customer service, which has been effective in addressing issues and facilitating refunds. However, significant concerns persist regarding product quality, with numerous complaints about receiving damaged or inferior items. Additionally, customers have reported frustrations with order cancellations and difficulties in the returns process. Overall, while the platform offers a fun shopping experience, it must improve product reliability and support to enhance customer satisfaction.
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Tophatter has kept their word to their customers and have gone a long ways to see tat we as a customer is satisfied. I was truly amazed at some of the things I got and for the prices it is unreal. I got my stuff three days after I paid for it. I am truly happy with them and I am truly going to bid even more.
Tophatter has some great electronic deals, very satisfied with purchases. Jewelry is cheap and watch for free shipping to add to savings. Also purchased a Coach purse once great price, dealer re-nigged at first no one cared but after numerous attempts I did finally reached customer service who got ny money back and told me it wasn't genuine anyway.
Hi Cathy,
Thank you for your continued support and taking the time to share your experience with us.
We truly are delighted to have you as a valued member of the community.
Regards,
Graciela
I made a great purchase, paid and the seller says she didn't get the payment. Now I'll at best lose the deal and at worst lose the deal and my money and tophatter won't even contact me about it. They know they got paid so what's the problem. The two best deals I made the sellers found a excuse to cancel and tophatter couldn't care less. Very dissappointing.
I have purchased about eight items on this site. Sure, the prices seemed low. That is, until the items were received. Every one has been of lesser quality than advertised. The reference pricing or value is immensely overstated.
Their guarantee is more useless than their products. They say you can return them for a refund, however, after two items I was told I would have to pay return shipping myself -- to China! The cost of sending to China is greater than the purchase price.
The bottom line for me is their advertisers/sellers are sending items of lesser quality than described and I, as the buyer, am stuck with them because Tophatter won't refund the money or take them back by shipping to any location in the US.
If a seller sells something inferior to what was promised, they should pay the freight to have the items returned because the sale was essentially fraudulent.
Hi G. B.
I'm sorry to hear our services didn't meet your expectations.
Tophatter will always process refunds for buyers upon receiving a valid tracking number from them indicating that the order has been returned to the seller. On our platform, refund without return or prepaid return labels are provided to U.S.-based buyers until the buyer hits a threshold for free returns. For internationally located buyers, we provide a refund without return or some store credit to offset some of the cost of returning the item at their own expense until the buyer hits the threshold.
The acceptable return threshold is continuously calculated as a percentage of the buyer's total purchases. Once this threshold has been met, the cost of returning the item to the seller with tracking will be at the buyer's expense. When this happens, it is explained in the email buyers receive when they request a return, that they are responsible for the return shipping cost, and the buyer is provided with the seller's return address to facilitate the successful return of the order.
Unfortunately, you've requested returns in excess of the threshold, and we are unable to provide more free returns at this time.
Thank you for understanding,
Graciela
Recomendación especificar los size de los productos para que sean más efectiva al momento de comprar
¡Gracias por responder a la encuesta de experiencia de Tophatter, Widalis!
Gracias por escribir tu opinión y ofrecer una gran sugerencia. Lo transmitiré a nuestro equipo de desarrollo para su revisión y consideración.
Un cordial saludo,
Graciela
I'v bought a bunch of coins and a few rings.
It's been fun to bid on this site.
Just have fun doing it.
Hi there Dallas! Thanks for responding to Tophatter's experience survey!
We are delighted to hear you have enjoyed your time on Tophatter and appreciate you being a key member of the community!
Warm regards,
Graciela
I am so addicted to TopHatters, I ordered most of my christmas presents and birthday presents through them. Everything was delivered before the holiday! It's an awesome site! The jewelry is awesome!
Thanks for responding to Tophatter's experience survey, Jeanne!
It is fantastic to hear you have been pleased with your purchases and are having a great time bidding to win on Tophatter. We greatly appreciate your continued support!
Warm regards,
Graciela
Excellent i m so satisfied it s is a really good buy and i don t know what i m supposed to write more
Hi Isabelle! Thanks for responding to Tophatter's experience survey!
Thanks for giving us a great review. We truly are delighted to have you as a valued member of the community.
Warm regards,
Graciela
I Just got turned on to this site and visit it a couple times a day have received a few items that I have won the prices are good the items are good. You just need to read description before bidding
Hi Jim! Thanks for responding to Tophatter's experience survey!
Thank you for your continued support and taking the time to share your experience with us.
We truly are delighted to have you as a valued member of the community.
Warm regards,
Graciela
So good so far. Thank you. Everything received was great, and it's fun bidding! Look forward to many more positive experiences with you guys. Amen
Thanks for responding to Tophatter's experience survey, Bill!
It is fantastic to hear you have been pleased with your purchases and are having a great time bidding to win on Tophatter. We greatly appreciate your continued support!
Warm regards,
Graciela
Wonderful merchandise. Quality items that fit just right. Customer service is quick to rectify any issue. Thank you Tophatter..
Thanks for responding to Tophatter's experience survey, Theresa!
We are excited to know your Tophatter experience has been great! We greatly appreciate your continued support!
Have fun bidding!
Graciela
Only two problems I have had are: not knowing the size of the stone in a ring and the stone being too small... don't bid on a ring if the size of stone is not mentioned. Don't buy a used pocketbook! I spent 100.00 on a pocketbook. Gave as a gift. It s a good thing it was my sister... totally embarrassed! It was beyond filthy. I was new to the site and left messages and calls and got no satisfaction at all. Other then that. Perfect. And I have spent many thousands over the last few years..
I give Tophatter 5 star for excellent prices and beautiful pieces of jewelry, There are 2 items I bid that I was not satisfied I just have to check and read the description before I bid
Hi Remelinda! Thanks for responding to Tophatter's experience survey!
It is fantastic to hear you have been pleased with your purchases and are having a great time bidding to win on Tophatter.
For any reason you’re not completely satisfied, you can request to return an item for up to 30 days from the date of delivery. A full refund of the original price paid will be processed upon return of the item in its original condition.
Full details on our return policy can be located here: http://tinyurl.com/h7xokwj.
Thanks again and we greatly appreciate your continued support!
Warm regards,
Graciela
I just discovered Tophatter and to say the least I am impressed! The bidding is fast and after you pay the communications are amazing. I already received my first item in less than 4 days and have tracking that 2 more are on the way. The quality and selection are great as well!
Thanks for responding to Tophatter's experience survey, Jennifer!
Thank you for your continued support and taking the time to share your experience with us.
We truly are delighted to have you as a valued member of the community.
Warm regards,
Graciela
AVOID THIS SITE LIKE THE PLAQUE! If you love "CHEAP,"Made in China" worthless crap, this is the site for you. Items are POOR QUALITY, many items arrive broken or not remotely as described! Example: They will show you a pic of a sheepskin rug draped over a 3-seated couch, but when you get the product, it's not even big enough to cover the armrest! Don't even consider buying clothes! It's WAY small and guaranteed to be made with polyester or similar CHEAP material They claim 100% Customer Satisfaction "guaranteed" HOWEVER, if you return too many of the broken "Made in China" crap they sell, they freeze your account. GOOD RIDDEN! Time to buy "MADE IN THE USA" ONLY! This site is 95% Chinese dollar store quality products: AVOID AVOID AVOID!
Hi Roux,
I'm very sorry that our services haven't met your expectations. Tophatter has strict guidelines which require sellers to accurately represent their items for sale. Our product review team has reached out to a few sellers who had misleading images and are working to ensure the listings are correct moving forward.
With this said, in an auction format, it's up to each buyer to review the item description prior to bidding, taking note of all key details, to decide the item is what's intended. Bidders decide how high they are willing to bid, and can stop bidding at any time.
Additionally, with our easy return policy, a return request can be open for an item for any reason within 30 days from delivery. See full details here: http://tinyurl.com/h7xokwj.
Thank you,
Graciela
Excelent service and is to fast delivery I love buy this way have easy return and the product is same to say
Hi Roselena, thanks for responding to Tophatter's experience survey!
Thanks for giving us a great review. We truly are delighted to have you as a valued member of the community.
Warm regards,
Graciela
They have great items to choose from. Jewelry of high quality. Prices you want to pay. Great customer service!
Thanks for responding to Tophatter's experience survey, Lori!
It is fantastic to hear you have been pleased with your purchases and are having a great time bidding to win on Tophatter.
Our goal is for you to be completely satisfied with your buying experience. If you need any help, don't hesitate to contact us via email: http://tinyurl.com/j8eo7hu.
Thanks again and we greatly appreciate your continued support!
Warm regards,
Graciela
Tophatter has some very nice jewellery items on offer.and in your size. There are the odd items I think mainly for boys or tomboys like Drones and other items too numerous to mention. The action is fast and sometimes anoying when things don't go your way. You just have to hang in there to spot the bargains and go for them.
Thanks for responding to Tophatter's experience survey, Gail!
Thank you for sharing your experience and insights. We truly appreciate that!
Warm regards,
Graciela
Was told by a friend about you guys and since then everyday have to come and visit the site. Thanks to you all, God bless and have a wonderful weekend
Thanks for responding to Tophatter's experience survey, Idamis!
Welcome to Tophatter and thanks for your support! Please keep on checking Tophatter for more great deals.
Warm regards,
Graciela
Love the beautiful jewelry. Have bid on many items and now wear rings, bracelets and necklaces that look very expensive. Friends are surprised when told what I paid, and the bidding is lots of fun. It takes a little time to get, but well worth the wait.
Thanks for responding to Tophatter's experience survey, Carole!
It is fantastic to hear you have been pleased with your purchases and are having a great time bidding to win on Tophatter. We greatly appreciate your continued support!
Have fun bidding!
Graciela
Received USB Drive for present for Christmas. Device would not hold files.
Contacted Tophatter in January and gave them every opportunity to do the right thing, replace drive or refund. They wouldn't do either. Device was advertised as Lifetime Warranty. They do not stand behind their products, I wouldn't use them again. So no drive, no money, that is what you can expect.
Hi Stephen, we truly understand your frustrations and we sincerely apologize for the inconvenience.
Please contact directly our Customer Support Team and provide them with your order number so we can investigate.
We can be reached via email here: http://tinyurl.com/j8eo7hu. Thank you.
Warm regards,
Graciela
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Hi Dianne! Thanks for responding to Tophatter's experience survey!
Thanks for giving us a great review. We truly are delighted to have you as a valued member of the community.
Warm regards,
Graciela