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Tophatter Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in its engaging auction format and a diverse range of products that some users find enjoyable and affordable. Many appreciate the responsive customer service, which has been effective in addressing issues and facilitating refunds. However, significant concerns persist regarding product quality, with numerous complaints about receiving damaged or inferior items. Additionally, customers have reported frustrations with order cancellations and difficulties in the returns process. Overall, while the platform offers a fun shopping experience, it must improve product reliability and support to enhance customer satisfaction.
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Its the best place to find some great buys at great prices, and with some great items you can only find on this site, what more could you ask for.
J'ai toujoufrs été respecté dans mes choix après vente et j'ai recommander à 2 personnes TOPHATTER J'AI terminé de vous expliquez mon expérience
Salut Nicolas! Merci d'avoir répondu à l'enquête sur l'expérience de Tophatter!
Nous vous remercions de votre soutien continu et prenons le temps de partager votre expérience avec nous. Nous sommes vraiment ravis de vous avoir en tant que membre estimé de la communauté.
Meilleurs voeux,
Graciela
I love the items, and love competing with other people for the bids.it is a lot of fun, and the items usually arrive pretty quick.
Hi there Kim, thanks for responding to Tophatter's experience survey!
We are excited to know your Tophatter experience has been great! We greatly appreciate your continued support!
Warm regards,
Graciela
I have never had so much fun trying to outbid with people in my life. I'm loving getting things in the mail and opening to see which items are here today. I do think I'm addi cted!
Hi Frankie, thanks for responding to Tophatter's experience survey!
The team here in Tophatter is thrilled to hear such good feedback!
Thank you for your continued support and taking the time to share your experience with us.
We truly are delighted to have you as a valued member of the community.
Warm regards,
Graciela
Giving Tophatter a 5 star review is a no brainer, in more than 70 years of visiting site after site, Tophatter gives everyone an opportunity to bid on auctions for quality products. Downside, after you win, waiting for your winning product to arrive... Lots of fun... Lots of surprises... Lots of quality.
Hi Jim, thanks for responding to Tophatter's experience survey!
Thank you for sharing your experience and insights. We truly appreciate that and we truly are delighted to have you as a valued member of the community.
Warm regards,
Graciela
What you bid is what you pay... items shipped faster than estimated so far... great site I recommend to all my friends..
Hi Jeffrey, thanks for responding to Tophatter's experience survey!
We are happy to hear such feedback. Please keep on spreading the good words!
We truly are delighted to have you as a valued member of the community.
Warm regards,
Graciela
Found a variety of items on Tophatter. There is something to please everyone. Service has been very good. Some items I do not bid on because of, what I feel, are excessive shipping charges. Many times you pay more for shipping than the cost of the item.
Hi Barbara, thanks for responding to Tophatter's experience survey!
Thank you for sharing your experience and insights. We truly are delighted to have you as a valued member of the community.
Warm regards,
Graciela
Love Tophatter everything is as described and your totally protected with a money back promise and all quires answered quickly
Hi Monica, thanks for responding to Tophatter's experience survey!
We are excited to know your Tophatter experience has been great! We greatly appreciate your continued support!
Have fun bidding!
Graciela
MSRP far from reality. 3 items never received. My account no longer exist. Cannot access thru login. Awaiting 60 day refund, expecting to take loss.
Hi Jamie,
Thank you for your feedback and we truly apologize we did not meet your expectations.
The struck-out price shown is the suggested price of the item as provided by the seller. Tophatter is a Marketplace that connects buyers with sellers (https://tophatter.com/terms) and we rely on sellers to provide accurate information about every item; however, if you discover a listing has been misrepresented in any way, we offer excellent Buyer Protection. Please see this link for more details: http://tinyurl.com/jeura4f
As part of our quality assurance process, our system detects and applies strong penalties to sellers with higher than average return rate, and individual items exceeding the rate will no longer be scheduled on our platform.
With regards to your items, kindly note that on Tophatter, there is an extended ship time of 60 days allowed for all international shipments. If your item has not been delivered to your location within this time, please contact our customer support team for review: http://tinyurl.com/j8eo7hu. See full details here: http://tinyurl.com/zfc5lpn.
Please let us know if you need further assistance and we will be more than happy to help!
Regards,
Graciela
I've had a few items from here and they are all delivered in perfect condition and usually before the date shown, I will certainly be keep using it great deals at great prices
Thanks for responding to Tophatter's experience survey, Moira!
It is fantastic to hear you have been pleased with your purchases and are having a great time bidding to win on Tophatter.
We greatly appreciate your continued support!
Have fun bidding,
Graciela
Purchased a few items that were marked as collectable - well they are all fake. Two items were identical all the way down to the serial number. Vendors are making money off of people who don't realize what they are buying and the shipping charges. Save your hard earned money instead of buying on this site is my recommendation.
We apologize we did not meet your expectations. For any reason you’re not completely satisfied, you can request to return an item for up to 30 days from the date of delivery. A full refund of the original price paid will be processed upon return of the item in its original condition. Please see details here: http://tinyurl.com/h7xokwj.
Thank you,
Graciela
Love the merch omg my daughter said this is her new mall. So exciting. Bids are awesome. Were going to have a party a few friends and laptops wait for it. Gurrrls game day. Maybe the weekend. Already addicted.
Thanks for responding to Tophatter's experience survey, Londa!
We are delighted to hear you have enjoyed your time on Tophatter and appreciate you being a key member of the community!
Warm regards,
Graciela
Tophatter is an outstanding online auction. Unlike penny auction sites you only pay if you win. No more waiting for days for an auction to be over at Tophatter items sell quickly usually in less than two minutes.
I have won several auctions and 100% each item has been exactly as described and of very good quality.
The only negative I can think of about Tophatter is it is addicting but loads of fun.
Thanks for responding to Tophatter's experience survey, Walt!
It is fantastic to hear you have been pleased with your purchases and are having a great time bidding to win on Tophatter. We greatly appreciate your continued support!
Regards,
Graciela
I love auctions, but I hate the hours and days long waiting. Tophatter 90 second auctions are great! So many at once to go through with an almost instantaneous satisfaction of a win. And if I don't win, I just look for another of the same item and start again. I've already won 15 auctions and the items are just now beginning to come in. A lot of them are coming from overseas, so it will take a couple of weeks if they are. First item I received is a navy blue and white striped hoodie. The fit is perfect, the material is so soft and lightweight for Spring and it arrived in the time frame I was given. One word of advice for clothing, though... make sure you check where the item is coming from so you get the correct size. And check the charts to make sure you get the correct conversion. I wear an XL and order a 4XL in Asian sizes. That's a perfect fit for me. Now I'm anxious to see how the other items are when they come in! Happy bidding!
Thanks for responding to Tophatter's experience survey, Kim!
Thank you for sharing your experience and insights. We truly appreciate that!
Have fun bidding!
Graciela
I love Tophatter! I forgot about my account and stumbled across it again. I forgot how much fun it is to bid on items! I have made 3 purchases so far and received all well before the expected delivery date. And everything has been exactly as described. I also love the option to be reminded about a specific item and the option to just make a purchase without bidding. (This option is more expensive though). Have fun and try it out!
Hi Sharmiesha! Thanks for responding to Tophatter's experience survey!
We are delighted to hear you have enjoyed your time on Tophatter and appreciate you being a key member of the community!
Have fun bidding!
Graciela
Total con. Goods displayed and described are not the ones you receive. Cost of returning this trash makes it totally uneconomic. Nil star rating should be minus.
Do not deal with these con men.
Hi Ian, thank you for taking the time to tell us about your experience and we apologize we did not meet your expectations.
Based on several factors including the location of the buyer, the location of the seller, cost of the order, history of returns requested, and the reason for the return, a return request will result in one of the following four outcomes:
1. You may receive a refund for an item, and return will not be required.
2. If you live in the United States, you may receive a free return shipping label to cover the cost of returning your item.
3. If you live outside of the United States, you may receive a store credit to offset the cost of returning your item.
4. You may return the item and assume the cost of return shipping on your own. In any case, we are happy to offer easy returns for any reason, for up to 30 days from delivery.
Tophatter will always process refunds for buyers upon receiving a valid tracking number from them indicating that the order has been returned to the seller. On our platform, refund without return or prepaid return labels are provided to U.S.-based buyers until the buyer hits a threshold for free returns. For internationally located buyers, we provide a refund without return or some store credit to offset some of the cost of returning the item at their own expense until the buyer hits the threshold.
The acceptable return threshold is continuously calculated as a percentage of the buyer's total purchases. Once this threshold has been met, the cost of returning the item to the seller with tracking will be at the buyer's expense. When this happens, it is explained in the email buyers receive when they request a return, that they are responsible for the return shipping cost, and the buyer is provided with the seller's return address to facilitate the successful return of the order.
Please see full details about Tophatter's Buyer protection and Return policy in our FAQ: http://tinyurl.com/h7xokwj, http://tinyurl.com/jeura4f.
Thank you for your understanding,
Graciela
Items received in a very short time, very happy with purchase. Gods arrived as ordered and in very good condition.
Thanks for responding to Tophatter's experience survey, Beverley!
It is fantastic to hear you have been pleased with your purchases and are having a great time bidding to win on Tophatter.
We greatly appreciate your continued support!
Warm regards,
Graciela
Love the real-time bidding and the excellent prices. I have also bought items from the catalog which are fantastic prices as well
Thanks for responding to Tophatter's experience survey, Debbie!
We are excited to know your Tophatter experience has been great! We greatly appreciate your continued support!
Warm regards,
Graciela
Still haven't heard from them in approx. A month they said they would review my purchases yet nothing happened, and really I don't expect anything more from them, they are the worse online shopping site, buyer beware if you have a problem with the product you purchased your stuck with it unless you want to pay for shipping it back to China.
Hi Warren,
You can quickly contact our customer support team by visiting My Orders, clicking the item, clicking Order FAQs, then clicking Contact Support and completing the form detailing the issue. The link provided (http://tinyurl.com/j8eo7hu) directly takes you to the support form, but you must be signed into your account for the link to work. You may also contact customer support via email directly at [email protected].
Warm regards,
Felicia
As you know the item on this page that i ordered was very unsatisfactory and that I wish to return it, however the cos to ship it back is $ 87.10. I paid $ 70.00 for it that comes to a total of 157.10. You will refund me $55.00 total now is $102.10 that I will have to spend and not have anything to show for it, makes me totally discussed dealing with Tophatter, So I won't return it and take just a $70.00 loss as the item is totally useless. 7" tablet
I will also post this on Google Tophatter review.
I haven't received everything that I've ordered I'm very excited about getting it but it's been so easy to order from and the items that I have received I am satisfied with I'm very happy to have found top Hatter I will be doing a lot more business with you
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Hi Charles! Thanks for responding to Tophatter's experience survey!
We are excited to know your Tophatter experience has been great! We greatly appreciate your continued support!
Warm regards,
Graciela