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Tophatter Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in its engaging auction format and a diverse range of products that some users find enjoyable and affordable. Many appreciate the responsive customer service, which has been effective in addressing issues and facilitating refunds. However, significant concerns persist regarding product quality, with numerous complaints about receiving damaged or inferior items. Additionally, customers have reported frustrations with order cancellations and difficulties in the returns process. Overall, while the platform offers a fun shopping experience, it must improve product reliability and support to enhance customer satisfaction.
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I don't sleep well at night so I get up and play on tophatter love the prices and the enjoyment of playing
Well yes, It finally came to this. Blocked from further purchases due to extraordinary
Refunds on my account you see I had requested personally over 1/3 of my purchases in this light, on top of this Tophatter had refunded me themselves on non authentic products as well. According to your statistics nearly half of Tophattersbuyers were not happy with this company and how it is dictated to run as such. Honestly the true return rate on goods would be more than 60 to 70% if buyers shouldnt have to pay international shipping costs to return, As you know purchasers pay shipping costs from Tophatter sellers out to us along with item price already.
The total onus must be on the sellers, from this platform company to sell items in sizes, or colours advertised as available upon bidding. Also not to keep sending: Chinese factory seconds, that dont work, are damaged, rough copies of displayed items, adapter unabled, electronics, that run by batteries, cards or adapters needed that dont fit any international adapter ripped, broken products, and products that are as advertised on TV fakes etc. Tophatter punishes the buyer, its all a money and numbers game to this Compay,, who need sellers for profits. Who keeps the company in profit, The Buyers. Forget Buyer Protection Policy. Let the sellers roll...
GREAT JEWELRY AT GREAT PRICES WAS VERY HAPPY WITH MY PURCHASE AT TOPHATTER. I DON'T KNOW HOW I FOUND THEM BUT I'M GLAD I DID
Hi Rich! Thanks for responding to Tophatter's experience survey!
It is fantastic to hear you have been pleased with your purchases and are having a great time bidding to win on Tophatter.
We greatly appreciate your continued support!
Kind regards,
Graciela
I like top hatter a lot everything we order comes very well packaged My wife loves everything thank you
Hi Carlos! Thanks for responding to Tophatter's experience survey!
Thank you for your continued support and taking the time to share your experience with us. We truly are delighted to have you as a valued member of the community.
Kind regards,
Graciela
Very easy to use. Only thing I could think of to make better when you win and you see something else to bid on it makes you go to the pay page before you can bid on next item and wish had a choice to pay for it all at one time.
Hi Marcie! Thanks for responding to Tophatter's experience survey!
As a new buyer, yes, you must pay each order before being able to bid again, for your first 5 successful wins. Afterwards, you will be able to bid and win several items before the need to pay. See more info in our FAQ: https://tinyurl.com/ybdoto2x.
Thank you for your feedback, much appreciated!
Kind regards,
Graciela
Give U 5Star on every thing, but didn't order "men's gem shorts" who not pay for something I didn't even get on
Hi Jackie! Thanks for responding to Tophatter's experience survey and we apologize for the inconvenience.
Please contact directly our Customer Support Team so we can document this properly.
We can be reached via email here: http://tinyurl.com/j8eo7hu.
Kind regards,
Graciela
Not only am i getting my orders quickly but they are exactly as expected and at great prices. There are so many items to chose from and what sets TopHatter apart from similar sites is that there are variants to thr item your bidding on and not just one size or color.
Thanks for responding to Tophatter's experience survey, Sabrina!
Thank you for the kind words. We’re happy your experience went smoothly and appreciate you being a key member of the community!
Kind regards,
Graciela
I give Tophatter double 5 stars for their prices, products and knowing exactly what my credit card will be charged, no hidden fees.
Thanks for responding to Tophatter's experience survey, Narida!
Thank you for the kind words. We’re happy your experience went smoothly and appreciate you being a key member of the community!
Warm regards,
Graciela
It's a great way to get your needs and delivered to your door... a must try and a great selection of articles to purchase
Thanks for responding to Tophatter's experience survey, Larry!
We are happy to hear such feedback. Please keep on spreading the good words! We truly are delighted to have you as a valued member of the community.
Kind regards,
Graciela
Great fun great bargains once you've
Started you can't stop looking for
Another great deal.
Thanks for responding to Tophatter's experience survey, Jezz!
We are excited to know your Tophatter experience has been great! We greatly appreciate your continued support!
Regards,
Graciela
I receive my purse already and thank you for it, it was the one I wanted and getting it less than the one I bought for my daughter on her birthday.
Thanks for responding to Tophatter's experience survey, Lucia!
It is fantastic to hear you have been pleased with your purchases and are having a great time bidding to win on Tophatter. We greatly appreciate your continued support!
Kind regards,
Graciela
Wasn't sure until I received my fist order. Was really happy with the item. Was a lot better than I expected. I'm really pleased.
Thanks for responding to Tophatter's experience survey, Barbara!
It is fantastic to hear you have been pleased with your purchases and are having a great time bidding to win on Tophatter.
We greatly appreciate your continued support!
Warm regards,
Graciela
I HAVE BOUGHT SEVERAL ITEMS AND COULDNT BE HAPPIER WITH MY SHOPPING EXPERIENCE, GREAT PRICES, FAST SHIPPING
I have shopped at Tophatter for a few items now and am looking to keep buying! I love the fun of it and the items have so far met my satisfaction with the exception of one. Overall, it is a great site to shop and enjoy wihile doing so! Thank you Tophatter!
In my experience with Top Hatter; I found them to be honest, having integrity, good products; good pricing; determined by what you want to spend for an item. I found no discrepancies in the product description and the actual product. What you see is what you get.
I love Tophatters i order from it all the time if something is wrong with the order they will take care of it i have ordered from them so much if i have five dollars i go to the site and bid on something two or three dollars with free shipping i wear my rings all the time they r sterling silver i love them
Thanks for responding to Tophatter's experience survey, Wanda!
It is fantastic to hear you have been pleased with your purchases and are having a great time bidding to win on Tophatter.
We greatly appreciate your continued support!
Warm regards,
Graciela
I love tophatter i bought 2 watches and i cant wait until they come in im so happy me an my husband love tophatter
Thanks for responding to Tophatter's experience survey, Hailey!
The team here in Tophatter is thrilled to hear such good feedback. Thank you for your support!
Warm regards,
Graciela
I found Tophatter on Facebook and am glad I did. I've made several purchases and most of them have arrived by First Class Mail. Thanks from the 50th State.
Thanks for responding to Tophatter's experience survey, Richard!
It is fantastic to hear you have been pleased with your purchases and are having a great time bidding to win on Tophatter. We greatly appreciate your continued support!
Warm regards,
Graciela
Receive a product, wonder eye cream. Very dissatisfied with the product, my eyes swelled, did not reduce fine lines and made under eyes darker. I checked the ingredients, and nothing was good. Usually the first ingredients tell the tale. I am so disappointed in this product and ashamed that I would be connedl. What a sham? Do not order from the site Tophatter! Buyer beware. If it is to good to be true, it is not? Heads up not the real deal. Just trying to take your money and run. Good Luck to all that participate in the joy of an auction that is bogus. Happy New Year!
We sincerely apologize we did not meet your expectations.
We are more than happy to assist but regrettably, your order 5205124 showed a different item. We would highly suggest that you contact directly our Customer Support Team and provide them with the correct order number so we can investigate.
We can be reached via email here: http://tinyurl.com/j8eo7hu.
Thank you and regards,
Graciela
I've been a Tophatter customer for many years and can't say I've ever had a bad experience with purchasing, returning or shipping delays. Always pleased with the quality of products I purchase and the bidding process is tons of fun; especially when you snag a really good deal. Try it, you'll like it too! Peggy
Thanks for responding to Tophatter's experience survey, Peggy!
Thank you for your continued support and taking the time to share your experience with us.
We truly are delighted to have you as a valued member of the community.
Warm regards,
Graciela
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Hi Frances! Thanks for responding to Tophatter's experience survey!
We are excited to know your Tophatter experience has been great! We greatly appreciate your continued support!
Kind regards,
Graciela