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The company has garnered a mixed reputation among customers, with notable strengths in its engaging auction format and a diverse range of products that some users find enjoyable and affordable. Many appreciate the responsive customer service, which has been effective in addressing issues and facilitating refunds. However, significant concerns persist regarding product quality, with numerous complaints about receiving damaged or inferior items. Additionally, customers have reported frustrations with order cancellations and difficulties in the returns process. Overall, while the platform offers a fun shopping experience, it must improve product reliability and support to enhance customer satisfaction.
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I have been pleased with Tophatter. Can pick up some very good deals for a low price. Quality has been good. Receiving orders has been fairly fast.
They have great prices and Ive have several positive experiences with them, nothing bad so far. Ive even recommended it to my mother!
Thanks for responding to Tophatter's experience survey, Erica!
The team here in Tophatter is thrilled to hear such good feedback. Thank you for your support!
Kind regards,
Graciela
This is a great site for bidding and the quality of merchandise is totally acceptable! I am well pleased with all the jewelry I have purchased and I must tell you I have purchased a lot!
Thanks for responding to Tophatter's experience survey, Rose!
It is fantastic to hear you have been pleased with your purchases and are having a great time bidding to win on Tophatter.
We greatly appreciate your continued support!
Kind regards,
Graciela
I belong to all of the auction sites that I have heard about. Tophatter which I just learned about a few days ago, has fast become my favorite. Why? I like how fast it moves. I also like that I can bid while I'm reviewing the description of what I'm looking at. I have told all of my friends about Tophatter!
Thanks for responding to Tophatter's experience survey, Beatrice!
We are happy to hear such feedback. Please keep on supporting Tophatter!
We truly are delighted to have you as a valued member of the community.
Kind regards,
Graciela
Some products are great others are very cheap. Be careful... read the description 1st before you start to bid. Fun can get some great deals.
Hi Dan!
Thanks for responding to Tophatter's experience survey!
Thank you for sharing your experience and insights. We truly appreciate that!
Warm regards,
Graciela
If you don't mind the time required to ship from China to where ever you call home, the prices make the delay OK.
Hi there Robert! Thanks for responding to Tophatter's experience survey!
Thank you for taking the time to write your review! We greatly appreciate your support.
Kind regards,
Graciela
Despatch was very timely and tracking excelent and the item was as descibed and very god quality. I would recommend this site to any one.
Hi there Geoff! Thanks for responding to Tophatter's experience survey!
We are excited to know your Tophatter experience has been great! We greatly appreciate your continued support!
Kind regards,
Graciela
I really like Tophatter. I find all kinds of unique items and the auction is both fun and exciting. You can pick up some great deals.
Hi there Cheryl! Thanks for responding to Tophatter's experience survey!
We are delighted to hear you have enjoyed your time on Tophatter and appreciate you being a key member of the community!
Kind regards,
Graciela
When you see a website selling beautiful jewelry, watches and other popular expensive items at super low prices, you wonder what's the catch. I like to try these sites out so that I can review them and give my experience. I usually only purchase 2-3 items to start and see what happens when I get the merchandise. I ordered two rings, rose gold and white gold plated, similar to ones I've seen in boutiques for 30-50 bucks. I got both rings for under 10 bucks. I also ordered a white gold necklace. All the items arrived quickly and are beautiful. You do have to be mindful that the jewelry is NOT worth hundreds of dollars and you are getting a good deal. Its is however good quality and better than costume type. I've worn the rings I purchased numerous times, gotten compliments on how pretty they are and neither of them have turned color or begun to fade. I will continue to purchase items from Tophatter. Just be mindful of what you are purchasing AND READ the discriptions carefully. The site works on a fast pace system to get you to hurry and make a quick decision, but you don't have to worry if you miss out on an item, it will come back around again, just watch for it.
Hi Susan! Thanks for responding to Tophatter's experience survey!
It is fantastic to hear you have been pleased with your purchases and are having a great time bidding to win on Tophatter.
We greatly appreciate your continued support and we truly are delighted to have you as a valued member of the community.
Warm regards,
Graciela
I have been very happy with this site. Love everything I have gotten from them. I have got a bunch of things. Always ship and recived in a timely manner. So If anyone is in dought just try it and see how you like.
Hi Marie! Thanks for responding to Tophatter's experience survey!
It is fantastic to hear you have been pleased with your purchases and are having a great time bidding to win on Tophatter. We greatly appreciate your continued support!
Happy bidding!
Graciela
So far everything I've received from Tophatters is great. It's all been on time and worked wonderfully
I will be shopping at Tophatters for my needs and more
Thanks Tophatters
Hi Olivia! Thanks for responding to Tophatter's experience survey!
Thank you for your continued support and taking the time to share your experience with us. We truly are delighted to have you as a valued member of the community.
Kind regards,
Graciela
You have to check TOPHATTER out thier items are great and the bidding is fun especially when you see you are the winner, so check them out am sure you will have no regrets happy bidding friends.
Thanks for responding to Tophatter's experience survey, Mary!
We are delighted to hear you have enjoyed your time on Tophatter and appreciate you being a key member of the community!
Warm regards,
Graciela
So far Tophatter gets 5 stars from me. My items arrived well before the estimated time frame. I love it, and so does everyone else. I can't wait to bid on other items that interest me. I've been recommending Tophatter to my friends and family.
Thanks for responding to Tophatter's experience survey, Vanessa!
It is fantastic to hear you have been pleased with your purchases and are having a great time bidding to win on Tophatter. We greatly appreciate your continued support!
Regards,
Graciela
Honest and above board, is how tophatter runs their organization. I had a bad experience with ebay, when i was charged $12.97 for something called FreeShipping.com, while making a $2.90 purchase. I have no idea what this charge was for, but i know you don't charge someone $13 for "free shipping."
Tophatter has good merchandise, and if you want to, you can participate in a live auction. They have many of these live auctions going on at the same time on one page. It's a lot of fun, especially if you win an auction, and get a great price on a great product. And they have a very extensive catologue of merchadise not on auction
Thanks for responding to Tophatter's experience survey, Jeffrey!
Thank you for your continued support and taking the time to share your experience with us. We truly are delighted to have you as a valued member of the community.
Kind regards,
Graciela
Dilly Dilly My husband loves the commercials and now he loves his T-shirt! He may need to be bribed to take it off so I can wash it! Lol
Thanks for responding to Tophatter's experience survey, Candace!
We are delighted to hear you have enjoyed your time on Tophatter and appreciate you being a key member of the community!
Have fun bidding!
Graciela
I enjoy bidding and the prices are very good I find what I want from the comfort of my home will come back again for sure thank you so much TopHatter you really are the "TOP" of shopping
Thanks for responding to Tophatter's experience survey, Yves!
Thank you for the kind words. We’re happy your experience went smoothly and appreciate you being a key member of the community!
Regards,
Graciela
This sight is awesome. Easy to work with and delivery is always in a reasonable time limit. No problems with the products and if there are, it was so easily resolved. Love this sight 100%
Thanks for responding to Tophatter's experience survey, Gail!
We are happy to hear such feedback. Please keep on spreading the good words! We truly are delighted to have you as a valued member of the community.
Regards,
Graciela
Really enjoy the bidding fun and the products, very reasonably priced. My favourite spot to shop online
Thanks for responding to Tophatter's experience survey, Nelle!
We are delighted to hear you have enjoyed your time on Tophatter and appreciate you being a key member of the community!
Regards,
Graciela
I like everything that I've bought so far great deals alot cheaper than the stores on most of the items I've bought!
Thanks for responding to Tophatter's experience survey, Bernice!
It is fantastic to hear you have been pleased with your purchases and are having a great time bidding to win on Tophatter. We greatly appreciate your continued support!
Regards,
Graciela
Tophatter is fun and doesn't break the bank. And I'm like a little kid waiting for the mailman to see what goodies he's brought me.
Thanks for responding to Tophatter's experience survey, Julia!
Sounds fantastic! Thank you for the kind words. We’re happy your experience went smoothly and appreciate you being a key member of the community!
Have fun bidding!
Graciela
Answer: There is also the FEDERAL TRADE COMMISSION that can help with these types of problems
Answer: You have to read the descriptions. It will tell you if it's real or plated.
Answer: Do not deal with this company,,, all jewelery is crap n cheap
Answer: Tophatter will screw you over. Shop Amazon or overstock.
Answer: Good luck! Tophatter rippes off the sellers so they are not going to be very likely to return your money.
Answer: Justin you are absolutely correct. I find out the hard way. I had my own auction with nice AUTHENTIC designer items and cosmetics (Becca, Cargo, Smahbox, Too Faced, etc). I lost big time. $40 Cargo palette sold for $10; it cost me $15. Items that I started higher to cover my cost never sold. I still had to pay fees for the item being listed. A $200 Calvin Klein purse sold for $20; it cost me $80 wholesale. Run!
Answer: If you end up buying a few items from the same seller they can do a combined shipment but you rarely get the same buyer items since they only let the sellers sell 10 items a day. It is different for the sellers that have their own auctions.
Answer: You will notice the same names no matter the day, time etc. Bidding against you very often. Is it a coincidence? Personally I don't believe in coincidences.
Answer: Depends on what you are selling. Yes, a lot of items go unsold in the jewelry and accessories categories... as well as others. Coach and Michael Kors and other designer brands, not much goes unsold, because here's the catch - - you pay fees on the starting bid. TH wants everything to start at $1. So you get punished if you start higher as to not get screwed by a low purchase price. Say you buy a designer bag for $120. If you start that bag at $100, you're already paying over $10 in fees. **IF** you can manage to sell it for a profit, there are still the commission and bank fees. If you start it at $1, you're barely paying any listing fees but it might only sell for $80 (or less!). So, less fees, but you lost your ass on the item. It's messed up. Most sellers have put in their time to see if they can make a profit or to see if TH will change, but they all seem to end up leaving. I'm convinced the only ones who stay to sell there are the counterfeit or crappy quality sellers who are buying items for next to nothing, because that seems to be the only way to make a profit there these days. I would go the ebay route if you're looking to sell.
Answer: Yes! Sale of counterfeit items is prohibited. If you are concerned about the authenticity of an item purchased on the platform, you may return it for up to 30 days from delivery. See full details on our return policy here: http://tinyurl.com/h7xokwj.
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Thanks for responding to Tophatter's experience survey, James!
We are delighted to hear you have enjoyed your time on Tophatter and appreciate you being a key member of the community!
Warm regards,
Graciela