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Tophatter Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in its engaging auction format and a diverse range of products that some users find enjoyable and affordable. Many appreciate the responsive customer service, which has been effective in addressing issues and facilitating refunds. However, significant concerns persist regarding product quality, with numerous complaints about receiving damaged or inferior items. Additionally, customers have reported frustrations with order cancellations and difficulties in the returns process. Overall, while the platform offers a fun shopping experience, it must improve product reliability and support to enhance customer satisfaction.
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I have ordered several things (15). 2 of my items were never received. According to tracking they were delivered to my mailbox. Tophatter just says tough. I am checking with the Post Office, but without a delivery guarantee, you are out of luck. The other thing they do is show 4 of something, so you bid on it to find out it was only 1. Stay away!. Most of the items on there are junk and from China made for American's (cheap).
Every item I have ordered has been described perfectly, and is of great quality. I only had one item that was never delivered, but was informed I would be refunded the amount. Where can you get such great items for yourself, gifts for others, and instant refunds? Love the site!
Thanks for responding to Tophatter's experience survey, Caren!
Thank you for your continued support and taking the time to share your experience with us. We truly are delighted to have you as a valued member of the community.
Warm regards,
Graciela
I Love... Tophatter's. I have won so many beautiful items. Watches, Rings, Clocks, Shoes, Night Gowns, Speakers, and lots of Jewelry to mention a few. This site is Great for that person who loves to give gifts and not have to spend a arm or a leg. I get very excited every time I go to the website, saying to myself, what lovely item shall I bid on today. Thanks Tophatter your the Best!
Thanks for responding to Tophatter's experience survey, Anita!
It is fantastic to hear you have been pleased with your purchases and are having a great time bidding to win on Tophatter. We greatly appreciate your continued support!
Warm regards,
Graciela
Yes, I do understand the return policy, however when you are under the impression that it is 2 cars with a track and it's Christmas time, you think to maybe 'wait' for the track to come in another shipment. When all the festivities are over and you realize that your Grandsons do Not have a really awesome present, the 30 days to send it back are long gone.
Hi Mary,
We are terribly sorry to hear this. Please contact directly our Customer Support Team and provide them with the correct order number so we can investigate.
We can be reached via email here: http://tinyurl.com/j8eo7hu.
Thank you.
Warm regards,
Graciela
I find that quite a few of the items are not exactly as advertised. You Really have to look at the sizes of some of the items as well, what is included. I. e. Sure looked like I was bidding on a "Track with cars" for my 2 grandsons (bought 2), and all that came were 2 cars? Quite useless, if you ask me. Where's the track? I can't find it.
Shipping does take a while.
Prices - if you win a decent bid - are great, however, it seems that the same people are bidding on Exactly the same thing I am each and every time. Is there a block of people in your employ, who are continually checking the bids, so that the bid goes higher and higher? I used to keep bidding, but then it seemed like it was a game on the other end. I stop when I see the same name(s) on an item who were bidding agains me on the previous item(s). Just my opinion.
You pick the product you pick the price. Its so much fun bidding you get to see who you are bidding against
Thanks for responding to Tophatter's experience survey, Yvonne!
Thanks for giving us a great review. We truly are delighted to have you as a valued member of the community.
Warm regards,
Graciela
Well it's fun to see what pops up to bid on, they have everything fun in technology and electronics as well as awesome clothes and jewelry. I am totally addicted and love that they really go the extra mile with customer service to make sure you love your purchase. =)
Thanks for responding to Tophatter's experience survey, D W!
Our goal is for you to be completely satisfied with your buying experience.
Thanks for giving us a great review and we are delighted to hear you have enjoyed your time on Tophatter!
Have fun bidding!
Graciela
Service Pricing and Delivery makes shopping a dream it is also a world of
Entertainment at your finger tips Love It Would not hesitate to recommend
Tophatter to my friends
Hi Vlad, thanks for responding to Tophatter's experience survey!
Thank you for your continued support and taking the time to share your experience with us.
We truly are delighted to have you as a valued member of the community.
Warm regards,
Graciela
For everyone who hasn't tried Tophatter app should give it a try you will like it like I do you won't be disappointed I love that. App and for everybody at Tophatter I think thank you for such a wonderful at keep up the good work so we all can spread the word
Hi Randolph, thanks for responding to Tophatter's experience survey!
The team here in Tophatter is thrilled to hear such good feedback. Thank you for your support!
We truly are delighted to have you as a valued member of the community.
Regards,
Graciela
This is a fun place to shop and it in be a great price. You decide what you want to pay. Everything I have purchased has been great. Love this website.
Hi Jeanne, thanks for responding to Tophatter's experience survey!
It is fantastic to hear you have been pleased with your purchases and are having a great time bidding to win on Tophatter.
We greatly appreciate your continued support!
Regards,
Graciela
The auction always rotates items and brings back what you miss if still available, the auction is live and ships fairly quickly. I enjoy scanning the auction for deals
Thanks for responding to Tophatter's experience survey, William!
We are delighted to hear you have enjoyed your time on Tophatter and appreciate you being a key member of the community!
Thank you again for the great review!
Warm regards,
Graciela
The product looks great. I have not put them on the bed yet. I can not add any more due to the fact I have not yet used the sheet set. I am sure they are great.
Thanks for responding to Tophatter's experience survey!
Thank you for the kind words, Janice. We’re happy your experience went smoothly and appreciate you being a key member of the community!
Warm regards,
Graciela
Good products for a low bid. I bid on the item I saw and that was the same product I received. And it was a week earlier than the original ship date...
Thanks for responding to Tophatter's experience survey, Karl!
We are excited to know your Tophatter experience has been great! We greatly appreciate your continued support!
Regards,
Graciela
Tophatter has fairly nice products and they are fun to bid on. You can get really nice deals if you are quick enough. So join the fun and come on aboard.
Thanks for responding to Tophatter's experience survey, Dan!
Thank you for the kind words. We’re happy your experience went smoothly and appreciate you being a key member of the community!
Kind regards,
Graciela
It was a pleasure to buy from you and thank you for the quick delivery. Hope to buy from you again. Thank you and will be checking on your items for sale. Beautiful items to choose from. AAAAA
Thanks for responding to Tophatter's experience survey, Elizabetrh!
We are delighted to hear you have enjoyed your time on Tophatter and appreciate you being a key member of the community!
Kind regards,
Graciela
I enjoy the comfort of bidding from home and being able to set reminders. Love the jewelry I've purchased at great prices.
Thanks for responding to Tophatter's experience survey, Melba!
It is fantastic to hear you have been pleased with your purchases and are having a great time bidding to win on Tophatter. We greatly appreciate your continued support!
Regards,
Graciela
Its exciting fun and interesting bidding on items and getting the stuff u want for great prices then watching for the mail to see what comes in opening the packages love this site
Hi there Susan! Thanks for responding to Tophatter's experience survey!
We are delighted to hear you have enjoyed your time on Tophatter and appreciate you being a key member of the community!
Warm regards,
Graciela
Love that you don't have to wait days to see if you win. Prices are great & the items I have won & received so far are great.
Hi there Bobbie! Thanks for responding to Tophatter's experience survey!
It is fantastic to hear you have been pleased with your purchases and are having a great time bidding to win on Tophatter. We greatly appreciate your continued support!
Warm regards,
Graciela
Cost is more to send back than I paid. I did contact Kingston and gave them all my ordering info and screen shots and photos of the cards.
I see in your reply that you did not say they were not counterfeit cards!
Hi David,
I'm sorry to hear our services didn't meet your expectations.
Tophatter will always process refunds for buyers upon receiving a valid tracking number from them indicating that the order has been returned to the seller. On our platform, refund without return or prepaid return labels are provided to U.S.-based buyers until the buyer hits a threshold for free returns. For internationally located buyers, we provide a refund without return or some store credit to offset some of the cost of returning the item at their own expense until the buyer hits the threshold.
The acceptable return threshold is continuously calculated as a percentage of the buyer's total purchases. Once this threshold has been met, the cost of returning the item to the seller with tracking will be at the buyer's expense. When this happens, it is explained in the email buyers receive when they request a return, that they are responsible for the return shipping cost, and the buyer is provided with the seller's return address to facilitate the successful return of the order.
Unfortunately, you've requested returns in excess of the threshold, and we are unable to provide more free returns at this time.
Thank you for understanding.
Kind regards,
Graciela
Won 2 64gb SD cards and there was only 90mb of free space. This is FRAUD!
Buy at own risk. I have ordered 2 512gb SD cards and will review when I test them. I bed they will not work either!
Hi my name is Patricia, I started bidding with Tophatter on February 11,2018.
I call this my fun time shopping. I was so excited when I started receiving my purchase sooner than was expected. I look forward almost everyday since the 15th of February to open a new package in my mail. ( It is soooooo Exciting!
Thanks Tophatter for such great deals!
Happy Bidding everyone!
Thanks for responding to Tophatter's experience survey, Patricia!
Thank you for your continued support and taking the time to share your experience with us.
We truly are delighted to have you as a valued member of the community.
Warm regards,
Graciela
Excellent service, Response very quick. Really hundred perfect Money back guaranteed, very safe to deal with auction. Even buyer make mistakes, dont worry, EZ to fix or cancel your mistakes bid. Very thrust auction. Many Thanks!
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Hi Linda,
Tophatter is a "Marketplace": https://tophatter.com/terms that connects buyers with sellers, and sellers ship items through the postal service. Anytime a package is confirmed Delivered to the correct location through a valid tracking number, we do ask that shoppers follow up with their local post office for more details.
The USPS uses scanners which log a carrier's GPS location, and an inquiry to the local post office should be able to help track down the package's true location. The post office's tracking is more robust than the tracking available online, so if this ever occurs, please ask the post office for their expanded tracking details. After providing documentation from the post office a full refund can be processed.
Please contact our customer support team once the documentation is available and we'd be happy to help further.
Thank you,
Graciela