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Tophatter Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in its engaging auction format and a diverse range of products that some users find enjoyable and affordable. Many appreciate the responsive customer service, which has been effective in addressing issues and facilitating refunds. However, significant concerns persist regarding product quality, with numerous complaints about receiving damaged or inferior items. Additionally, customers have reported frustrations with order cancellations and difficulties in the returns process. Overall, while the platform offers a fun shopping experience, it must improve product reliability and support to enhance customer satisfaction.
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Out of 19 products ordered and 2 still to come... only 3 items have really been very nice. One item is a watch that arrived with a broken stem but still works which makes that a 4th item. All the other items arrived damaged or did not look like the item advertised. I just found out that Tophatter has a limit to how many prepaid return labels they will give you. Which when you are selling "crap" like they do... there should be no limit! Marcy D.
Was just searching my feed on MSN, when I come across an article preaching about a website that sells different items faster and better then eBay. I'm glad I checked it out, because the ad was right, and I haven't regretted a moment going on the site. It's very addictive being on this site, I LOVE THOUGH.
Thanks for responding to Tophatter's experience survey, Tony!
Thank you for the kind words. We’re happy your experience went smoothly and appreciate you being a key member of the community!
Regards,
Graciela
Keep up the wonderful job. I really like shopping here. Beautiful jewelry. Toys for kid's etc. I look forward to shopping more on your site.
Thanks for responding to Tophatter's experience survey, Onica!
It is fantastic to hear you have been pleased with your purchases and are having a great time bidding to win on Tophatter. We greatly appreciate your continued support!
Regards,
Graciela
Easy to use. No problems. Good selection. Great prices.
What more do you need?
I have one suggestion, in the colored bid box you include the shipping cost (great idea), but could you also indicate when it IS NOT international.
Thanks for responding to Tophatter's experience survey, Mark!
Thank you for writing your review and offering a great suggestion.
I will pass it on to our development team for review and consideration.
We greatly appreciate your continued support!
Warm regards,
Graciela
This site is truly amazing prices are right and the bidding is really fun and fast love it! It's definitely helped out the Christmas and Birthday gifts! Worth it everytime! Happy bidding to all!
Thanks for responding to Tophatter's experience survey, Daniel!
Thank you for the kind words. We’re happy your experience went smoothly and appreciate you being a key member of the community!
Warm regards,
Graciela
Tophatter is fun, lots of things to bid on and interest most people, beware it's addictive and useful, from clothes to tools to jewelery to household stuff and nick-nacks.
Thanks for responding to Tophatter's experience survey, Bill!
We are excited to know your Tophatter experience has been great! We greatly appreciate your continued support!
Regards,
Graciela
I have won many times and the products are what they clam to be. I love that it's a auction and the ease of the way you win and the payment is easy to do.
Thanks for responding to Tophatter's experience survey, Donna!
We are delighted to hear you have enjoyed your time on Tophatter and appreciate you being a key member of the community!
Regards,
Graciela
Let's see by the time I package it up, take it to the post office, pay for the shipping and materials, I will have spent enough tomake it expensive, I just thru it out when I did not get a response any sooner!
Jon b detrick
Hi Jon,
Thank you for the feedback and we apologize for the inconvenience.
Please contact directly our Customer Support Team so we can document this properly. We can be reached via email here: http://tinyurl.com/j8eo7hu.
Regards,
Graciela
Most experiences have been positive but the facial hair trimmer unable to pull apart to insert battery
I won the bid and when I went to pay I needed a size 7 and all you had was a 5 or a 9 if I knew that I would have not have bid on it what can a person do with a ring that is to small or to big.
Thanks for responding to Tophatter's experience survey, Florian and we apologize we did not meet your expectations.
Please contact directly our Customer Support Team and provide them with the correct order number so we can investigate. We can be reached via email here: http://tinyurl.com/j8eo7hu.
Thank you,
Graciela
I am not a shopaholic but recently found a new shopping app called Tophatter and it is addictive! Not only do you find great prices, good quality but their auction method makes it loads of fun 24/7. Definitely giving it the thumbs up and a top review! If you have not tried this I highly recommend you check this one out!
Hi Holly! Thanks for responding to Tophatter's experience survey!
We are happy to hear such feedback. Please keep on spreading the good words!
We truly are delighted to have you as a valued member of the community
Warm regards,
Graciela
I'm enjoying the exprience of bidding on things that cross my path. Most of the things I bid on are not urgent needs but more curiousity buys. Having fun with some disposable income.
Hi Bernard! Thanks for responding to Tophatter's experience survey!
We are excited to know your Tophatter experience has been great! We greatly appreciate your continued support!
Regards,
Graciela
Everything has been above my expectations. Will do my Christmas shopping here. Recommend this site to my friends.
Hi Charlotte! Thanks for responding to Tophatter's experience survey!
Thank you for the kind words. We’re happy your experience went smoothly and appreciate you being a key member of the community!
Regards,
Graciela
So good i love it i just wish they would get order right sometimes please and let get it right please because i love order from them ok
Hi Laura! Thanks for responding to Tophatter's experience survey!
We are excited to know your Tophatter experience has been great! We greatly appreciate your continued support!
Regards,
Graciela
I have nothing bad to say about Top-hatter.
This site is one of the best on the net, all purchases are shipped fast and very accurate.
Thank You so much
Hi Kurt! Thanks for responding to Tophatter's experience survey!
Thank you for the kind words. We’re happy your experience went smoothly and appreciate you being a key member of the community!
Regards,
Graciela
Quick delivery, product just as advertised. I've ordered multiple times, and each time has had good results.
Hi Christine! Thanks for responding to Tophatter's experience survey!
Thank you for your continued support and taking the time to share your experience with us. We truly are delighted to have you as a valued member of the community.
Happy bidding!
Graciela
Everyone needs to check out tophatter it's the free auction site you only pay when u win. The site is very user friendly and great products at the best prices I love it!
Hi Dean! Thanks for responding to Tophatter's experience survey!
Thank you for the kind words. We’re happy your experience went smoothly and appreciate you being a key member of the community!
Regards,
Graciela
Like. Shopping from tophatter nice prices and nice stuff somtimes it's take a little bit to get items
Hi William! Thanks for responding to Tophatter's experience survey!
We're sorry shipping times did not meet your expectations. There is an extended ship time of 60 days allowed for all international shipments. If your item has not been delivered to your location within this time, please contact our customer support team for review: http://tinyurl.com/j8eo7hu. See full details here: http://tinyurl.com/zfc5lpn.
Thank you once again for your great feedback! We truly appreciate it!
Kind regards,
Graciela
I Just recently found Tophatter and I have already made a lot of great purchases and received some already and have yet to be disappointed with any purchase. You have the chance to bid on some great things and you can always set a reminder if you lost a bid on something and Tophatter lets you know when the item you are interested in will be up to bid on again. I suggest if you want to chance on a great deal and a chance to bid on something and get it for a great price, give Tophatter a try, you wont regret it.
I have bid on a coulpe items. I received one and it is total crap. Not only that but you you can get many items on this site way cheaper on ebay and even some on Amazon. Do your homework. Do trust this site,
Hi Pamela,
We apologize we did not meet your expectations.
For any reason you’re not completely satisfied, you can request to return an item for up to 30 days from the date of delivery. A full refund of the original price paid will be processed upon return of the item in its original condition.
Please see details here: http://tinyurl.com/h7xokwj.
Thank you and let us know if you need any help!
Regards,
Graciela
I have ordered several items and they have almost all arrived before expected date and been a value for my money.
Hi Angela, thanks for responding to Tophatter's experience survey!
Thanks for giving us a great review. Our goal is for you to be completely satisfied with your buying experience.
We truly are delighted to have you as a valued member of the community.
Warm regards,
Graciela
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Hi Marcia,
I'm very sorry to hear that items on Tophatter didn't meet expectations, and thank you for your review. I'm happy to provide more details about our return policy.
Tophatter will always process refunds for buyers upon receiving a valid tracking number from them indicating that the order has been returned to the seller. Tophatter offers Buyer Protection in the form of a 30-day Easy Return policy that will either: 1.) refund the buyer without return needed, 2.) provide the buyer with a prepaid return label, or 3.) present the buyer with the seller’s address to return the item, paying for their own return postage with valid tracking number.
On our platform, refunds or prepaid return labels are provided to U.S.-based buyers until the buyer hits a threshold for free returns. For internationally located buyers, we provide some store credit to offset the cost of returning the item at their own expense until the buyer hits the threshold.
The acceptable return threshold is continuously calculated as a percentage of the buyer's total purchases. Once this threshold has been met, the cost of returning the item to the seller with tracking will be at the buyer’s expense. When this happens, it is explained in the email buyers receive when they request a return, that they are responsible for the return shipping cost, and the buyer is provided with the seller’s return address to facilitate the successful return of the order.
Tophatter’s return policy is in-line and considered standard among the industries’ competitors. Marketplaces, as an industry, institute thresholds for the number of free returns offered, to curb abuse.
Our Buyer Protection FAQ which details our policy and process is accessible from every page and screen of our website and mobile app for the buyer's convenience.
If the item was returned with valid tracking, please contact customer support. After confirmation that the item was returned to the seller a full refund will be processed. You can quickly contact our customer support team by visiting My Orders, clicking the item, clicking Order FAQs, then clicking Contact Support and completing the form detailing the issue (http://tinyurl.com/j8eo7hu).
Thank you again for taking the time to leave a review.
Warm regards,
Graciela