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Tophatter Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in its engaging auction format and a diverse range of products that some users find enjoyable and affordable. Many appreciate the responsive customer service, which has been effective in addressing issues and facilitating refunds. However, significant concerns persist regarding product quality, with numerous complaints about receiving damaged or inferior items. Additionally, customers have reported frustrations with order cancellations and difficulties in the returns process. Overall, while the platform offers a fun shopping experience, it must improve product reliability and support to enhance customer satisfaction.
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I have been able to get some amazing deals on the Tophatter's app. Any concerns that I had were addressed immediately.
Ive received four items so far and they are all lovely. Its a lot of fun going thru this. Things seem to get to you faster than it says.
Thanks for responding to Tophatter's experience survey, Patricia!
It is fantastic to hear you have been pleased with your purchases and are having a great time bidding to win on Tophatter. We greatly appreciate your continued support!
Kind regards,
Graciela
I enjoy Tophatter, easy way of bidding, paying is great. Great products u recieve. Great on refunds. Overall have done alot of business here.
Hi there LeeAnn!
Thanks for responding to Tophatter's experience survey!
Thank you for your continued support and taking the time to share your experience with us.
We truly are delighted to have you as a valued member of the community.
Warm regards,
Graciela
Tophatter allows one to bid against others on a number of items. Those that I have won have been of good quality. The lengthy shipping time is the only issue that can be somewhat frustrating. Many items that are up for sale are repetitious in nature, so if you miss out the first time around chances are that you will see it again soon. While this can become addictive, I encourage one to take a break for a day or two to better manage your finances. Thank you.
Thanks for responding to Tophatter's experience survey, Timosity!
We're sorry shipping times did not meet your expectations.
There is an extended ship time of 60 days allowed for all international shipments. If your item has not been delivered to your location within this time, please contact our customer support team for review: http://tinyurl.com/j8eo7hu. See full details here: http://tinyurl.com/zfc5lpn.
Once again, thank you for sharing your experience and insights. We truly appreciate that!
Regards,
Graciela
What an awesome site, i no longer shop anywere else online... i love the fast paced live now auctions n if u want an item now or keep missing it live u can simply uy it straight from the seller, win win everytime. But i especially love how many comments i get off people on the items, especially the gadgets, i get off tophatter! Tophatter is tops!
Thanks for responding to Tophatter's experience survey, Samantha!
It is fantastic to hear you have been pleased with your purchases and are having a great time bidding to win on Tophatter.
We greatly appreciate your continued support!
Kind regards,
Graciela
This Is My First Time Shopping With Tophatter, I Like The Way Tophatter Selling And Buy! They Have Wonderfull Differents Item And Great Quality
I have really enjoyed ordering from tophatter my stuff has been in great shape and is very classy Thank you
Thanks for responding to Tophatter's experience survey, Lynn!
Thank you for the kind words. We’re happy your experience went smoothly and appreciate you being a key member of the community!
Kind regards,
Graciela
Enjoy shopping and most things are nice for the price. I just like to check everything out and see what is new.
Thanks for responding to Tophatter's experience survey, James!
We are happy to hear such feedback. Please keep on spreading the good words! We truly are delighted to have you as a valued member of the community.
Kind regards,
Graciela
Tophatter has shown itself to be honest and supportive of biddets. The offerings are different and well made. Communication with staff excellent.
Thanks for responding to Tophatter's experience survey, Alvin!
Thank you for your continued support and taking the time to share your experience with us.
We truly are delighted to have you as a valued member of the community.
Kind regards,
Graciela
I always get beautiful jewelry for great prices. I can give expenses gifts at affordable prices and also for myself.
Thanks for responding to Tophatter's experience survey, Linda!
Thank you for the kind words. Sure thing the jewelries are really amazing! Please don't forget to check Tophatter for more great deals!
Again, we’re happy your experience went smoothly and appreciate you being a key member of the community!
Have fun bidding,
Graciela
So awesome thank you for the wonderful job. I have asked were Ive got the items. I still keep on finding great things
Thanks for responding to Tophatter's experience survey, Cheryl!
Thanks for giving us a great review and we are delighted to hear you have enjoyed your time on Tophatter!
Happy bidding!
Graciela
Great great quality comes in quick just have to be quick on the fingers when bitten and I've recommended friends and family that's how much I like it
Hi Jacqueline! Thanks for responding to Tophatter's experience survey!
The team here in Tophatter is thrilled to hear such good feedback. Thank you for your support and please keep spreading the words!
Warm regards,
Graciela
I love the 2 items I have received so far. I have 4 more to come. Can't wait to get them, as they are for birthdays.
Hi Arline! Thanks for responding to Tophatter's experience survey!
It is fantastic to hear you have been pleased with your purchases and are having a great time bidding to win on Tophatter.
We greatly appreciate your continued support!
Kind regards,
Graciela
I love all the items o have bought. Just make sure you view it before you bid on it. Items are really priced good but don't overbid.
Hi William! Thanks for responding to Tophatter's experience survey!
Thank you for your continued support and taking the time to share your experience with us. We truly are delighted to have you as a valued member of the community.
Kind regards,
Graciela
Very happy about merchandise available and fast shipping. Will keep going in Tophatter web site for more bargins.
Thanks for responding to Tophatter's experience survey, Dorothy!
We are excited to know your Tophatter experience has been great! We greatly appreciate your continued support!
Warm regards,
Graciela
I love the shopping site, but it would be nice if the items were shipped earlier. As one of those who frequently forget what they've purchased I always have surprises when the mail arrives.
Thanks for responding to Tophatter's experience survey, Joy!
We're sorry shipping times did not meet your expectations. There is an extended ship time of 60 days allowed for all international shipments. If your item has not been delivered to your location within this time, please contact our customer support team for review: http://tinyurl.com/j8eo7hu. See full details here: http://tinyurl.com/zfc5lpn.
Again, thank you for sharing your experience and insights. We truly appreciate that!
Kind regards,
Graciela
This is a pure scam, why? Because of my experience with them. I won a bid for a NES console (that's the product description) for $26 but the only thing they sent me is just a controller. So I was like okay I just send it back to get my full refund but found out that I could only get $21 refund. So I guess they are earning money through sending you wrong stuff and returning it. Check other reviews here, most of them are exactly what happened to me.
Hi Kaoru,
I'm very sorry that our services haven't met your expectations. Tophatter has strict guidelines which require sellers to accurately represent their items for sale. Our product review team has reached out to a few sellers who had misleading images and are working to ensure the listings are correct moving forward.
With this said, in an auction format, it's up to each buyer to review the item description prior to bidding, taking note of all key details, to decide the item is what's intended. Bidders decide how high they are willing to bid, and can stop bidding at any time.
Additionally, with our easy return policy, a return request can be open for an item for any reason within 30 days from delivery. See full details here: http://tinyurl.com/h7xokwj.
Please let us know if you need further assistance and we will more than happy to assist!
Kind regards,
Graciela
It keeps my wife busy so she is not bothering me. It gives the rest of the day to me self You want a hundred characters I'll introduce you to my in-laws.
Thanks for responding to Tophatter's experience survey, Delbert!
We are excited to know your Tophatter experience has been great! We greatly appreciate your continued support!
Thank you for doing business with us. Happy bidding!
Regards,
Graciela
This is a very good site if you like shopping and getting deals a new favorite for me. I found some really nice deals here for the whole family even my dog
Hi Vernon! Thanks for responding to Tophatter's experience survey!
We are delighted to hear you have enjoyed your time on Tophatter and appreciate you being a key member of the community!
Kind regards,
Graciela
Overall good site although some items are not the same as viewed & you have to watch the postage as it can be high and can take a while to get to you. On the whole good experience
Hi Lynne! Thanks for responding to Tophatter's experience survey!
I'm very sorry that our services haven't met your expectations. Tophatter has strict guidelines which require sellers to accurately represent their items for sale. Our product review team has reached out to a few sellers who had misleading images and are working to ensure the listings are correct moving forward.
With this said, in an auction format, it's up to each buyer to review the item description prior to bidding, taking note of all key details, to decide the item is what's intended. Bidders decide how high they are willing to bid, and can stop bidding at any time.
Additionally, with our easy return policy, a return request can be open for an item for any reason within 30 days from delivery. See full details here: http://tinyurl.com/h7xokwj.
Thank you once again for your review! We truly appreciate that!
Kind regards,
Graciela
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Hi there Barry! Thanks for responding to Tophatter's experience survey!
Thank you for your continued support and taking the time to share your experience with us. We truly are delighted to have you as a valued member of the community.
Kind regards,
Graciela