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Tophatter Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in its engaging auction format and a diverse range of products that some users find enjoyable and affordable. Many appreciate the responsive customer service, which has been effective in addressing issues and facilitating refunds. However, significant concerns persist regarding product quality, with numerous complaints about receiving damaged or inferior items. Additionally, customers have reported frustrations with order cancellations and difficulties in the returns process. Overall, while the platform offers a fun shopping experience, it must improve product reliability and support to enhance customer satisfaction.
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Fund great deals. Great products, and extent of variety of all Kinds of different products
Super fast deliver
Excellent customer support
Every since my friends & family turned me on to Tophatter, my wife has joined too. She has actually closed all her other ordering sites. Thanks Tophatter!
Hi Robert! Thanks for responding to Tophatter's experience survey!
We are happy to hear such feedback. Please keep on spreading the good words! We truly are delighted to have you as a valued member of the community.
Kind regards,
Graciela
The site overall is good the only bad experience Ive had is with the smart watches as they are terrible... they wont stay connected and then they want to charge you 4.00 for an ap that doesnt work and force you to give a 5 star review before you can use it.
Hi Brian,
We apologize we did not meet your expectations. For any reason you’re not completely satisfied, you can request to return an item for up to 30 days from the date of delivery. A full refund of the original price paid will be processed upon return of the item in its original condition. Please see details here: http://tinyurl.com/h7xokwj.
Thank you!
Graciela
The bidding process was interesting and equity. But if you won an item and they couldnt track it they would return your funds. Some of the sellers didnt comply with fulfilling their agreement. Tophatter always ask for feed back, so that they kept up with their customer satisfaction.
Thanks for responding to Tophatter's experience survey, Regenia!
Thank you for your continued support and taking the time to share your experience with us.
We will send your feedback regarding the sellers to our Product Team for review and consideration.
Regards,
Graciela
Great product at a greater price! I don't have to wait 3 months to receive my product. They make sure I'm satisfied with my order,
Thanks for responding to Tophatter's experience survey, Johnathan!
Thanks for giving us a great review and we are delighted to hear you have enjoyed your time on Tophatter!
Have fun bidding!
Graciela
You get what you pay for and the time line is either on time or late on delivery. Some items are worth it and some are damaged but, they are good on refunding your money or credit back
Thanks for responding to Tophatter's experience survey, Kevin!
Thank you for your continued support and taking the time to share your experience with us. We truly are delighted to have you as a valued member of the community.
Regards,
Graciela
I'm happy 90% of the time don't return them as the items are inexpensive takes long time to receive
The least problem is the earrings backing are to small won't go into the post. The item becomes unusable when it hasmisding stones today arrival 3 hanging purple stones the top stone is missing!
Hi Roseamanda, thanks for responding to Tophatter's experience survey and I'm very sorry to hear that items on Tophatter didn't meet expectations. I'm happy to provide more details about our return policy.
Tophatter will always process refunds for buyers upon receiving a valid tracking number from them indicating that the order has been returned to the seller. Tophatter offers Buyer Protection in the form of a 30-day Easy Return policy that will either: 1.) refund the buyer without return needed, 2.) provide the buyer with a prepaid return label, or 3.) present the buyer with the seller’s address to return the item, paying for their own return postage with valid tracking number.
On our platform, refunds or prepaid return labels are provided to U.S.-based buyers until the buyer hits a threshold for free returns. For internationally located buyers, we provide some store credit to offset the cost of returning the item at their own expense until the buyer hits the threshold.
The acceptable return threshold is continuously calculated as a percentage of the buyer's total purchases. Once this threshold has been met, the cost of returning the item to the seller with tracking will be at the buyer’s expense. When this happens, it is explained in the email buyers receive when they request a return, that they are responsible for the return shipping cost, and the buyer is provided with the seller’s return address to facilitate the successful return of the order.
Tophatter’s return policy is in-line and considered standard among the industries’ competitors. Marketplaces, as an industry, institute thresholds for the number of free returns offered, to curb abuse.
Our Buyer Protection FAQ which details our policy and process is accessible from every page and screen of our website and mobile app for the buyer's convenience.
If the item was returned with valid tracking, please contact customer support. After confirmation that the item was returned to the seller a full refund will be processed. You can quickly contact our customer support team by visiting My Orders, clicking the item, clicking Order FAQs, then clicking Contact Support and completing the form detailing the issue (http://tinyurl.com/j8eo7hu).
Thank you again for taking the time to leave a review.
Warm regards,
Graciela
I love shopping on Tophatter. The bidding is fun, prices are amazing, and service is worry free. One item arrived that was not what I purchased. I followed their instructions to return item and they refunded my money. Nothing beats a positive experience.
Thanks for responding to Tophatter's experience survey, Melissa!
The team here in Tophatter is thrilled to hear such good feedback. Thank you for your support!
We truly are delighted to have you as a valued member of the community.
Warm regards,
Graciela
Hi, it kind of like a game. Extremely addictive, and great products with fast shipping. Wow, I do not say 100 words all week. But really this site has great products and the bidding is fast and fun.
Thanks for responding to Tophatter's experience survey!
Thank you for the kind words, Larry. We’re happy your experience went smoothly and appreciate you being a key member of the community!
Warm regards,
Graciela
I really like to bid so it is fun when there 3 or more bidding on the same item. If you don't get the bid wait it will come up again. If you don't like the items being shown you can going to the catalog u want and see everything they have.
Thanks for responding to Tophatter's experience survey, Jeanne!
We are excited to know your Tophatter experience has been great! We greatly appreciate your continued support!
Warm regards,
Graciela
Tophatter is a great auction site, you get what you ask for (as the item is stated) or they fix it for you, No problems, Just happy customers. And I am one happy customer.
Thanks for responding to Tophatter's experience survey, Ed!
Our goal is for you to be completely satisfied with your buying experience.
Thanks for giving us a great review and we are delighted to hear you have enjoyed your time on Tophatter!
Have fun bidding!
Graciela
Glad I came out of the dark ages, got a smartphone and discovered Tophatter. Worth checking often for a huge variety of lovely, practical and affordable offerings. Very unusual sometimes! Nice!
Thanks for responding to Tophatter's experience survey, Linda!
Thank you for your continued support and taking the time to share your experience with us.
We truly are delighted to have you as a valued member of the community.
Regards,
Graciela
When things do not come in correctly and I've been bedridden for four years. With a quantity of what I purchase, I should have a longer time to return them
Thanks for responding to Tophatter's experience survey, Carolyn!
We are excited to know your Tophatter experience has been great! We greatly appreciate your continued support!
Please feel free to contact our dedicated customer support team if you need assistance with your account. We can be reached via email here: http://tinyurl.com/j8eo7hu. Thank you.
Have a great day!
Graciela
I have only been on Tophatter for a little over 1 week and have already won 5 items that I bid on. It was very simple and fast, not like Ebay, Quibids, etc. No money required to deposit so it only costs when you win, not when you also lose. I recommend it to ANYONE!
Thanks for responding to Tophatter's experience survey, Marion!
We are happy to hear such feedback. Please keep on spreading the good words! We truly are delighted to have you as a valued member of the community.
Regards,
Graciela
I have had nothing but great experiences with Tophatter and their sellers... Been buying several items for grandkids and friends. A lot of neat Christmas gift ideas. Thx, AR_MEDIC
Thanks for responding to Tophatter's experience survey, Mike!
Thank you for the kind words. We’re happy your experience went smoothly and appreciate you being a key member of the community!
Regards,
Graciela
I think you need to make the people selling the gold clad items, and the coins which say. 999 pure simply label not real, or plated gold or plated si
Hi R W,
I'm very sorry that our services haven't met your expectations. Tophatter has strict guidelines which require sellers to accurately represent their items for sale. Our product review team has reached out to a few sellers who had misleading images and are working to ensure the listings are correct moving forward.
With this said, in an auction format, it's up to each buyer to review the item description prior to bidding, taking note of all key details, to decide the item is what's intended. Bidders decide how high they are willing to bid, and can stop bidding at any time.
Additionally, with our easy return policy, a return request can be open for an item for any reason within 30 days from delivery. See full details here: http://tinyurl.com/h7xokwj.
Thank you and let us know if you need any help!
Regards,
Graciela
All of my experiences with Tophatter have been positive. They are prompt with delivery and refunds.
Thanks for responding to Tophatter's experience survey!
The team here in Tophatter is thrilled to hear such good feedback. Thank you for your support!, Nancy
Kind regards,
Graciela
Tophatter, has many good products to bid on. I really enjoy the Lior Gold products. On Sale, is great! On Sale, always sends their products on time, or before time. All of the jewelry that I have received has been a very good quality.
Hi there Jayne! Thanks for responding to Tophatter's experience survey!
We are pleased that you find great items in Tophatter. Happy shopping and thank you kindly for the feedback!
Regards,
Graciela
I had a brilliant experience and loved the item I bought. It arrived quickly and I have already worn it.
Hi there Raey! Thanks for responding to Tophatter's experience survey!
Thanks for giving us a great review. We truly are delighted to have you as a valued member of the community.
Regards,
Graciela
Pleased with my purchases. Didn't rate it a 5 because it takes sooo long to get purchases. Everything I purchased was exactly as it was presented to be... and the price was excellent!
Hi there Cindy! Thanks for responding to Tophatter's experience survey!
We're sorry shipping times did not meet your expectations. There is an extended ship time of 60 days allowed for all international shipments. If your item has not been delivered to your location within this time, please contact our customer support team for review: http://tinyurl.com/j8eo7hu. See full details here: http://tinyurl.com/zfc5lpn.
Again, thank you for your continued support and taking the time to share your experience with us. We truly are delighted to have you as a valued member of the community.
Kind regards,
Graciela
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Hi Lorena! Thanks for responding to Tophatter's experience survey!
We are excited to know your Tophatter experience has been great! We greatly appreciate your continued support!
Regards,
Graciela